Keep then gentleman you have currently running the establishment they are great people very kind knowledgeable and helpful great team at this location
Caseem GreshamCustomer Reviews for U-Haul of Scotch Plains
Testimonials From Recent Customers
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I didnt make this purchase. I don't understand why I was texted. I did this back in September and haven't rented since. Can you contact me about this
Dennis GranadosEverything went off without a Hitch, pun intended!
TAMIKIA SCOTTSuper helpful staff and efficient pickup process. Merci.
RUSSELL HOWELLVery satisfied and staff was friendly and helpful. I came in at closing and they couldn't have been nicer to work with! Thanks for a great experience
David WoodardAlways great service at this location - we use them for our Robotics team and they are quick to get us checked in and out.
Michele CookThe person at the location wasn't helpful at all. although we were using the app to pick up the vehicle before the location officially opened, there was a staff member there, and when we asked him to help, he refused to because they "weren't open yet". The process on the app took a long time. Waited forever to get approved and everything. not a good experience overall.
royden markchamMaintain equipment better. The Windshield wipers broke in the middle of a downpour on the highway causing a very scary situation.
Alex PalmaEasy pickup and drop off. Great inventory. 5-Star.
George PizzoThe guy I dealt with at the counter was very nice and helpful. I've used this location multiple times, and it's always been a good experience.
Greg DinegarThe customer man was very friendly, helpful and kind. He went beyond to assist me throughout the process to checkout my rental.
Luis Sangneed aligment nd balance tire...
YING FATAl was great, knowledgeable and kind. He went above and beyond to assist me. I would definitely use Uaul of Scotch Plains again.
Sanayah WilliamsI cannot express my gratitude and appreciation to Uhaul at Scotch Plains, New Jersey location. The staff is very friendly and I always have available what I need. They will help you throughout the process even to hook trailers and rental equipment. Fantastic customer service.
Moises CordovaGreat service and great experience.
Nancy and ImbalzanoMuy buen servicio
DANIEL ESPINALMake the return process more clear. We parked the truck in the return area and no one came to help us finish up. When I went into the office, no one helped me. I went back outside and a worker just said "oh, you just need to return the key and you get a receipt emailed to you." It would have been nice if anyone was ready to receive the key from me.
Brandon RickertNice
Walter ChavarriaA remarkable experience. I'd absolutely rent again from this location!
Vashti HalePerfect...quick in and out
Jerome BakerWas not available for online pickup before 7am. Had to wait for open. Looks like rental insurance was added to bill but was not on reservation.
Terrence TierneyExcellent and friendly service
BRIAN CASSIDYVery friendly staff
HAMID OVEISYIt was a very easy drop off. In and out in minutes.
CRAIG MARKHAMEverybody was very nice, helpful and so far so good.
Katie DenuelPlease let me know if you found my Air Pods in the cup holder of the 20' truck we returned yesterday? i just realized i left them in there... thank you, Bruce - 609-306-4524
Bruce CortelyouGreat customer service, very knowledgeable and professional!
Anibal PenaAlso great service
GLENNALAN MORSEVery friendly and informative staff. Facilities very clean and excellent customer service! Will be a return customer !' John
JOHN CLARKGreat service. Super easy transactions thanks.
Seth BaersonThe personnel at this location are pleasant, upbeat, and friendly. Great customer service!
Eric MobergThe check engine light was on and the truck did not run well just get that fixed
Ian RoseThe staff was great that morning. However I made my appointment over a week in advance because I had plans and needed to get in and out. The staff told me that the manager changed me to 2nd appointment the day before. That was terrible customer service. I made the appointment for a reason. He should have called me which he did not. Poor customer service from the manager. But a big thank you to the men that actually showed up to work that day unlike the manger that changed my appointment on his own.
michael canavanA little WD 40 on the ratchet for the straps may help :-)
Antuan GranthamFast, easy, friendly employees who showed me how to attach and detach the trailer. Would definitely use again!
Frank BakkaThe steering system on the truck was the sloppiest, scariest, hazardous condition of any vehicle I've ever driven in over 50 Years of driving. And I've driven some some old dilapidated vehicles too! This truck should be taken off the road immediately and have the steering system worked on. It was so bad that, my following car driver said it looked like I was not in control of the truck. In making a sharp right hand turn, at 30mph or less, the truck actually decided to oversteer into the curve. The following driver observed this too. It also needed a little coaxing to start when cold. The rear door didn't open too smoothly. In all the driving experience was horrendous. Take this road hazard out of service and work on that steering system before someone gets into an ACCIDENT
Diodato GrisiBoth gentlemen I dealt with were very friendly and knowledgeable.
Robert SauschuckI want to give super kudos to Sam at the 2015 US HWY NO 22 location . I came in Friday after another location told me they didn't have a van (I reserved weeks ago) wouldn't be available. This was an 1/2 hr before I was scheduled to pick up. They told me they would have a box truck available after 4p in another location. That was unacceptable. I instantly thought of the scotch plains location. I spoke with Sam and he said there were no vans or trucks available. There was one truck however but I needed to have it back by next (I needed it til Monday). Although I needed for the weekend I had no other choice but needed to make a call 1st before giving him an answer . Sam overheard my conversation and told be to take the van return it Saturday 1st thing and he'll have another waiting that I could return on Monday. He made my day. Sam was so understanding and accommodating. He was a lifesaver . He exemplified great customers. Thanks Sam!!
Denise FoyService is excellent. Sammi is amazing and runs an impressive operation. That is why I always come to this Scotch Plains location.
DONNA TEVESAs always the service was top notch. I have uhaul locations that are closer to me and more accessible but I continue to rent from Scotch Plains because of Sammi and the excellent way he runs this location. Always a pleasure to deal with Manford as well.
DONNA TEVESYes 100 % super friendly and professional…A+++
JOHN CLARKHad a lot full of rentals but only one available apparently. Cost extra money.
Vincent Trinkas/o
Carlos CarabaliNo pido nada más están atendiendo bien
Juan GarridoExcellent customer service!!!
Annie Decker