Le client n'a pas laissé de commentaire.
Kamryn EversoleCustomer Reviews for U-Haul of West Town
(E Of West Town Mall)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
7209 Kingston Pike SWKnoxville, TN 37919
(E Of West Town Mall)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Robert Banks- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Keith- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Mark Simerlein- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Whitney Terry- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brett Thibodeau- Évaluation :
- 4
Your scheduling system is TERRIBLE! I used the app to schedule to pick up at the West Town location over a week in advance. I received a call the day before that there would not be a truck and that I'd need to go to a different location on Clinton Hwy. I called the Clinton Hwy location and they did not have a truck for us. I then called West Town back. They now see our reservation transferred to Clinton and not their location. Miraculously a truck was now available within a matter of an hour but I needed to cancel my so called Clinton reservation by calling or using the App. Concerned I'd be completely removed from the system and no longer have any truck available to drive back to IL, I went in person to the West Town location to get the situation fixed. Thankfully the young woman there was outstanding and was able to resolve the situation. However, it never should have happened. We have rented NUMEROUS times through U-Haul with no appreciation for customer loyalty. It's pretty disappointing.
JESSICA SACCONE- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
peter dunn- Évaluation :
- 5
Rien
Ann Lane- Évaluation :
- 5
There shouldn't be an extra charge for after hours returns. I was able to get the truck returned before the location closed but I wasn't told about the fee beforehand. Please make sure customers are made aware of this policy.
willam campbell- Évaluation :
- 5
Everyone there was friendly and the whole process was efficient
Darrell Shires- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Thomas W Eggleston- Évaluation :
- 5
The truck I reserved was ready just as promised the process was fast and I was able to get on the road and get moving. The return process was also seamless.
Jonathan VIncent- Évaluation :
- 1
When I returned the trailer at approximately 6 pm on Monday 3/11/24, I asked for a return receipt. The unkept white guy behind the counter, the one with the long hair, told me he would email it. He never did. 4 days later I was wrongfully charged an extra $44,9 for 2 additional days and accused for not having returned the trailer on time. I'm still waiting for a refund on this after visiting the location to resolve this matter. Additionally, after he unhooked the 4 x 8 trailer on Monday, he let it roll down driveway and have it crash into garbage can and wall of the U-Haul building while trying to unsuccessfully stop it by repeatedly slamming his foot on the trailing electrical cord which could have likely damaged it. This showed a lack of professionalism and respect for the company's equipment and property. I sense I was intentionally defrauded by this individual. If I hadn't taken photos of the trailer where he left it, it could have gone missing without a trace. This person is a liability to U-Haul and it's customers and deserves to be replaced.
Dimitri Vanderbellen- Évaluation :
- 5
Staff was great and the trailer fit my needs.
ROBERT HAND- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Allison VanAlsdorf- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dixie Morton- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Matthew Cox- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
STEVEN RICHARDSON- Évaluation :
- 5
Keep the people you got in there cause they are great people
DAVE NOBLE- Évaluation :
- 4
The gentleman that checked me in was helpful and personable. The van was not filthy but still had empty water bottles, empty chip bags and paper work from the prior user. The main problem was that something was wrong with the rubber fittings around the driver door which resulted in a loud sound from air coming through the gap. I was unable to listen to the radio or use my cell phone due to the annoying noise. I purchased ear plugs which made it workable. Otherwise, the van drove well and it got the job done.
Dallas Reynolds- Évaluation :
- 4
The truck was dropped off after hours. The location had plenty of space for the truck.
Philip Sheridan- Évaluation :
- 5
Kari checked me in and Hooke my equipment. Truly personal yet professional and just kind. In today's world was a breath of fresh air to get that level of service thank you
kevin barron- Évaluation :
- 5
Justin and Toma were very professional and made my experience positive.
Darleen Jenner- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rebekiah Johnson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DONALD TAMOSAITIS- Évaluation :
- 3
-Van still had a box inside of it from previous renter. -Van had not been swept out -Van smelled like weed inside the cab -Customer service rep gave me the creeps -Absolutely did not like that the customer service representative "needed" to take a picture of me with his cell phone before letting me take the keys -Also did not like customer service representative commenting on the location of my home address and that he knows where it is -Please imagine for a bit that you're a woman trying to rent a van to move some furniture. You get to U-Haul and the guy behind the counter immediately gives you a bad feeling. He keeps making weird comments during checkout. He takes a photo of your driver's license. He implies he knows the location of your home. Then he suddenly whips out his phone camera to take a picture of you, and won'tlet you leave without the photo. How would you feel in this scenario?
Samantha Evans- Évaluation :
- 5
Everything was perfect
Darlene Seagraves- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Chad Tracy- Évaluation :
- 3
The front cab was had some trash and from a past customer paperwork and was a little dirty. There were also no storage blankets in the hanging bag in the trailer area. But it moved me and stuff from point a to point b so call it a win
jordan hanks- Évaluation :
- 3
It's an aged location, but the staff was friendly and very helpful. I will make it my goto for trailer rentals.
Robert Weaver- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
gregory erickson- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Andrew Cunningham- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Mcclain- Évaluation :
- 4
U need much more help there on the weekends as they seem to stay slammed
Laura Hutchens- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian Atchley- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eric Gensheimer- Évaluation :
- 5
may be have adrop off at the your end of drive, in stead od bring back to location.
raymond sentell- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Samuel Mullins- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Neal- Évaluation :
- 4
Very nice people
Christian Strom- Évaluation :
- 5
Had a great experience, and showed up without a reservation. Justin was great and helped me right away and hooked up my trailer. I was in and out in less than 30 minutes. Will definitely rent from here again.
Matthew Hall- Évaluation :
- 5
Enjoyed the customer service and all one lady talked too
Tonya SPUYRGEON- Évaluation :
- 5
Na
Sherry Martinko- Évaluation :
- 3
I was charged for pads I didn’t receive
Diane Leslie- Évaluation :
- 5
You might want to make your mobile check in app work a little better or maybe a little more simpler. I couldn't get it to work and had to check in manually, which was fine. The rep that checked me in was very, very helpful.
Robert McReynolds- Évaluation :
- 5
Easy check in and out. Hassle free
Bebo Saman- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Tessa Gentry- Évaluation :
- 1
They left the key in the door and left the back of the truck door open. I almost had a wreck, and then they overcharge me.
kimberly castle- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Amy Wheeler- Évaluation :
- 2
Employee doing return was super angry & attempting to force me to go get gas rather than letting me pay for the one gallon I used, he was miserable from the moment I walked in
Connor Wise- Évaluation :
- 3
The software wouldn't allow me to return the truck. I had to deposit the keys for them to do it in the morning. Still waiting on a receipt.
JOHN EMANUELLI- Évaluation :
- 4
Need more than 1 person checking in people on a Saturday morning. They were nine people in line with one poor man trying to accommodate the customers.
William Mayo- Évaluation :
- 2
At first the guy said he didn't have my reservations , he wouldn't look it up by reservation number . Than he said he found it and it was local and only had 10 miles , I told him that wasn't right that it was one way . After another few mins found out he was looking at someone else with same last name . Than he said that he didn't have any trucks one way , FINALLY after about 30 mins he got it straighten out .
Bruce Myers- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dessy Wulandari- Évaluation :
- 1
hire more dedicated employees/more employees per shift , there were longer wait times because employees were all over the place. Submit random drug tests, some of the behavior from employees was questionable. Dedicate a specific employee for cleaning trucks only. Use suggestion cards for customers to fill out that they can use for things they believe is wrong with trucks, schedule routine maintenance. Have better communication among employees. Make the customer feel welcome put coffee soda/water or snacks out.
Nicolas Gendron- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Terry Gerber- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Pam Beauchamp- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DAVID CLARK- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
jack lones- Évaluation :
- 4
Work on clearing the snow and ice from the parking lot (which an employee was doing while I was there).
Jake Clark- Évaluation :
- 5
The staff at this location helped us through all the issues with the ice and snow we had. I am very grateful for their assistance. You have a really good staff there and this was not the first time I had used them. David Howard
David Howard- Évaluation :
- 5
Van rides great
MARK NOLAN- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Christianne Burke- Évaluation :
- 5
Website would not work and had to check in which took 45 minutes as only 1 person was working the desk.
Jodie Deboer- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William Vaughn- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Julie Rice- Évaluation :
- 2
Walked in for my rental. Nobody in the office and waited ten minutes for someone to do the rental contract. I had a reservation so they knew I was coming. When returning no signs to direct what to do with a trailer rental. No instructions when I rented where to return. I followed traffic lanes to what you use for truck return which was full and was directed to turn my truck and trailer around and drive the wrong way out to park the trailer. Very little room to turn a full sized pickup and 12'x6' trailer around.
Nathan Bretscher- Évaluation :
- 5
The team was very helpful
Joel Albenze- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Dahlbom- Évaluation :
- 5
Attentive and courteous staff
Steve Morin- Évaluation :
- 5
It was a fantastic experience, no hiccups at all!!! Great staff as well!!!
Shaleyah Colbert- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chad Woodard- Évaluation :
- 5
Not much to do differently. The reservation was on file and they were very timely to bring the truck and car dolly up for me. Because I've never towed a car before, the gentleman was very thorough in explaining how to safely hook up the car because I didn't have the car with me when I picked up the truck. Overall, Excellent experience !!!
Scott Sawejka- Évaluation :
- 1
This is the second time we have ordered a Uhaul for pickup after hours and it hasn't been ready and we haven't been given a code to even access it. There has been nothing done both times to make it right, so we will not be using this location again.
Alan Hethcoat- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christopher Eaker- Évaluation :
- 5
Service representative was very professional and courteous.
cornel johnson- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Jalitza Delgado- Évaluation :
- 3
A charge for a service I did not request was added. Only $15, but when you're already pinching Pennie's a buck is a buck. I was then charged $104 for the day. Imagine my shock when I tried closing out and retuning the truck and appliance dolly and you wanted another $100 from me. Now my 104 is still tired up and y'all have not been paid.
Angela Long- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert Donato- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
hakim sohail- Évaluation :
- 5
My customer service experience with Billy was amazing!!
hanz zarate- Évaluation :
- 3
Accept returns from distance without excessive charges. We've had to drive 2 hours to avoid the Knoxville surcharge. Makes me less likely to deal with uhaul.
Adrian Merrington- Évaluation :
- 3
Call me back!!!
Lisa Beard- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Erica Segal- Évaluation :
- 2
At drop off the man took the keys and disappeared. I had to go find him to make sure the check in process was complete because I needed the receipt for work. Disappointing with the whole experience this time
Rachel Ketelle- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Megan Mynatt- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eric Burger- Évaluation :
- 5
S.O.
Steve Morin- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Mikeyla Clark- Évaluation :
- 5
Great service, friendly staff and a super job on my car!
ronald tucker- Évaluation :
- 2
Did not do what's on the work order
Ricky Green- Évaluation :
- 4
Both movers were excellent & friendly.
Stacey Anderson- Évaluation :
- 4
Well the brakes on the trailer didn't operate properly and overworked the brakes on my truck which caused extra wear and tear on them. The only comment I have is to have the equipment fully inspected before using it.
Gerrell Smith- Évaluation :
- 2
Very poor, slow customer service. Ended up doing everything online while waiting in line while the employee assisted 1 person. Waited 25 min before processing everything on my phone.
Thomas Rook- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Melissa ROberts- Évaluation :
- 5
Friendly and accommodating staff.
John Lawrence- Évaluation :
- 5
The gentleman who processed our order and got us our truck was exceptionally helpful and friendly.
Rob Simpson- Évaluation :
- 5
I've used Uhaul countless times throughout recent years. This last experience was beyond discouraging. Things have now escalated to another level regarding my account balance due to their lack of note taking, miscommunication between locations and poor customer service. I am beyond hesitant to call U-Haul in the future for any moving and storage needs. Feel free to call me anytime to discuss this matter...
Kara Morris- Évaluation :
- 4
When i got in the van the low tire warning came on. So did the oil change overdue. Showed it was 7000 miles overdue for a pm. The vehicle performed very well though, no issues.
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