Le client n'a pas laissé de commentaire.
Ravinder S.Customer Reviews for U-Haul of Yuba City
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Improve the app and self check out. It was not allowing me to submit anything in a timely manner, it didn't even finish the process
William M.Get employees that actually work. I can bet that the only employees that work are the ones at the front desk. Any other employee is just walking around with their phone in their hand and not actually working or just walking around looking for who knows what saying he was helping someone else. 20 minutes after I got there, I had to go ahead and go around and put the trailer into a spot and unhook it myself because nobody was moving the box trailer that was in the way while my girl went and got someone from the front desk to check the trailer in. Unacceptable. Even the equipment rental guys, who are usually understaffed, move way faster than these guys. Get better employees.
Robert P.Well the wasn't in the box yet when I got there and it took me a second to even find the box in the first place. But it went pretty smooth besides that.
Raymond L.Customer service is great and the installers do a terrific job
PATRICIA C.The gentleman that assisted me today was very patient and very informative
Danielle O.Staff was friendly and courteous, as always. I have never had a bad experience here.
Reywald A.Everyone very helpful & accomodating as the first trailer we rented was too small so we had to go back and obtain a larger one.
Terri R.Thanks again for the quick and friendly service
lawrence J.Bad service and the driver door kept on opening while driving, when I returned the 10 van to the location, I told the lady about the door and just ignored me and didn't even offer any discounts
Daljit K.Always love coming to the Yuba city location. Always has what I need and never tries anything scummy. To see the owner/manager behind the register just shows the good leadership!
Luciano M.Once again, the staff was Awesome
RONNIE M.Truck smelt of cigarette smoke and had ash from cigarettes all over.
Jessica B.Customer service was excellent, knowledgeable and very friendly
David W.I had booked the truck a day before when I got there they was barely cleaning it making it worse because it was wet and got all dirty with mud while loading
Sandy M.Everything was great
LINDA F.We waited in the drop off location about 15 minutes and no one came out, I got out and took pictures of the trailer and did the mobile check in drop off, no one had come out even by the time we were leaving
Valerie F.Good Customer Service.Thanks
Charles H.You are doing great
Sandra G.Associate was not efficient at her role. Every time she tries to assist us there is always issues and delays.
Doralba H.I rented trucks from haul many times.I made the reservation online and everything was waiting for me. In and out in 5 minutes. Thank you. You guys rock.
Paul R.Nothing. Everything was perfect and on point
Aaron Christophe H.App was unreliable and slow.
Bobbi W.Took 45 mins for the app yo approve me and let me into the truck even after I made an online reservation.
Jack O.Austin was awesome and so was Ozzy. Thank you so much for taking care of all my needs. My moving went great.
leslie A.Truck had many issues and should not have been rented out. We drove over 500 miles with a truck that had bad breaks and windshield wipers. The truck also had some major transmission issues. It was unable to speed up to 40 mph during times. Also every time you hit the breaks the RPM goes to max. The truck also shakes and rattles often. We were very greatf to make it to our destination with all of our belongs. We prayed hard to not have to call roadside assistance. A truck like that should never have been rented out. Shame on you.
judy L.Customer service is great and the install of hitch pleased as they went over warranties. Thank you again
Sherry M.Getting past your phone recording messages to finally talk to my local store person. But what is GREAT is that your staff at Yuba City is so cordial! I really appreciated working with someone seemed happy at what they were doing and how willing they were to help.
GERALD L.Great place
Andrew D.Extending your hours
Ray J.Fast and Friendly service
audie M.Reserved at one location with guaranteed availability for it to be changed to a different location 20 miles farther away. Isn't there a $50 credit if something changes on the reservation on your end?
Alvy S.The staff is very professional and friendly. This is the ONLY U-Haul location that I will go to. The best I have ever dealt with.
BARRY R.Pick up was a mess key was not left in the truck so I was given a bigger truck with a promise of same price for smaller truck when confirming my drop off time again I was quoted the price for the smaller truck! But then I was charged an additional 171. On my card which over drafted my account so now I owe my bank as well! Not happy with my experience at all!
Danielle W.More people at the front desk
mike B.When I ask what time the location opened the next day was told 730. I got there at 8 to return equipment and open time was 9
CHAD S.They charged for gas even though we placed gas in the truck and made sure it was correct on the gage. Employee told my husband it was good. They said they would email receipt. Upon checking the receipt I noticed the charge for gas. We went back to see if they would refund the gas. They didn't. Make sure you take pictures of everything, this location will cheat you.
Paula P.very fast clran easy nd cheap
Danielle O.Staff was un-energetic and borderline rude.
Isaiah R.Ozzy was very polite and thorough. He contacted us to let us know we could bring our vehicle in earlier than was originally scheduled. Very much appreciated.
Brenda H.The truck was clean and the staff was great. I would definitely recommend The Yuba City U-Haul to family and friends.
Seinin M.Always quick and courteous
Edgar S.Amazing
Maria S.Awesome Customer Service
Denise C.Austin was amazing, their entire staff was great. Clean, very professionally managed. My car had broken down while I was hauling a uhaul trailer from AZ to WA, had to rent a box truck and auto transport from Yuba, and transfer all my stuff midway. Although I ran into car trouble, Austin made everything way better for me and was super helpful. I highly recommend, very great team, nice job! Thank you!!!
William B.Good people working there
eric H.None. The service was perfect.
Sondra N.Always professional and knowledgeable staff.
Lynne K.Next time y'all highlight the tank scale please don't highlight the tick line before the F .
Socorro M.It was a very busy morning and the 2 guys at the counter were working extremely hard and still maintaining a friendly attitude. It made the process whole process very pleasant.
Erin C.Great experience. Would use again.
edith s. | Expérience générale