Patty and Alicia were awesome, always accommodating, process was easy, Great to just meet some good, helpful people. Keep doing what you're doing!
Leonard V
Customer Reviews for University Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I've rented from U-Haul more than 20+ times. By far this one is the best. Communication is excellent, friendly, informative, and overall a great experience.
Angela LFolks seemed disorganized, but it was right at opening time. Everything else was fine.
Lori GPatty took great care of me and my wife needing a rental truck and even changed the size of truck we needed right on the spot!! Will sure use them again.
Levi Sonline/self check in is awful and don’t recommend it for anyone. first things first, it didn’t detect my location and kept telling me i wasn’t close enough although i was parked right outside of the office next to my rented uhaul. i then call customer service who transferred me to tech support because she could see the app was telling me i was still a mile away, although i was stillllll sitting next to the uhaul outside of the office. this lady then takes 20 minutes to walk me through all of my settings that were already turned on. i will say, the only thing good was that they did change my reservation time to 830 since it took so long to get checked in but i don’t recommend self check in for anyone.
Elizabeth SPatty was very helpful. I was able to check at the storage location and avoid another drive.
James VUniversal Storagw was great. It was everything else about uhaul that sucked. And my account was never credited the $50 for the inconvenience of not being able to get a truck in Baldwin costing me $40 in mileage that it should have cost me. I requested the truck way in advance. Then was treated like crap my customer service because you couldn't get me one. Very frustrating. The whole experience was bad. The fact that my address will not update in your system or my payment info. ALSO WHERE IS MY CREDIT????
Mary MThere was no appliance dolly for our order. We had to go back to the store when they opened. This out is behind on our moving schedule. And the guy who helped us was rude as hell about is not having the dolly.
Robert FNothing everything was great
JUSTIN HThey were very nice and helpful. One suggestion is to please tell us that the key box is in the back.
Perrin BFront door dirty. Office dirty and unkempt. Weeds in sidewalks. Staff nice though.
JACQUELINE CThe person working rushed us through the pick up. Once in the vehicle, it was clean of trash but not clean from dirt.
Chris TYet another “U-Haul” location that is actually a tiny store front with poorly placed signage and explanation for truck locations.
Daniel MThe service was excellent. The gentleman who helped me was informed and very polite. Excellent employee if a tad overworked and overwhelmed. He was alone with a sales floor full of clients.
manuel RThe drop off point was listed as a U Haul location, but it was not a truck drop off. The UHaul people at another location helped me out by locating the truck and returning it to their office.
Kelly WGreat experience at the lawrence location.
Lynate PThe building was a little hard to find at 1601 w 23rd street. Ste 200. I would suggest some bigger signs on the front. Other than that everything was great.
CHRISTINA GIt would have heped the representative at the drop off location that I chose in Lawrence KS i someone would have put my info in the Uhaul system correctly so the representative where I dropped the truck off at would not have had to drive it across town to drop it off at another location. They were so very accomodating and helpful even though my reservation was NOT in their system like it should have been.
Heather LDrop was great.
Jerold NThe location was out of padding blankets. The truck was a bit dirty on the outside and in the driver's cabin, but the storage compartment was clean. I was not able to figure out how to readjust the rear view mirrors - no button / impossible to readjust manually.
ZARINA ATrying to pick up and return the truck through online was a mess. I got rejected for both multiple times which really set me back on my move and I got charged extra for the return because the odometer picture wouldn't be accepted
Dylan SWas called twice to switch locations because the one closest didn't have supplies. I showed up at this location and they had none of the supplies I needed. I had to drive across town and they didn't have the supplies either.
Kaitlyn MIt was not open when we dropped the vehicle off so we did remote check in.
Candy CI would only recommend if they go into the store We were supposed to have a 24/7 pickup after hours. By 11 pm that night I still did not have a truck. They sent us to Ottawa Ks and the truck was actually in Kansas City Kansas over 2 hours
Emily VExcellent help from the counter attendant! He held a wallet for us that had been left in the truck cab. SO grateful!
Cynthia SMake sure truck is fully clean. There was food sauce cup on passenger side dashboard.
Jacklyn GNo one answered phone. Not marked where to drop off. No one called back.
Mitchell WDuncan was friendly and easy to work with. He went out of his way to make sure I was happy with the truck.
JAMES SMy understanding was that U-Haul were to close at 3pm on 24 Dec 2020. This office was closed at 1:46pm.
CURTIS CHad a 4:00 reservation I got there before 4 Location had sign in window be back at 430. Thought it was set up would I wouldn't have to go to a counter. Check-in online said go to counter. Finally got a truck by 5. So I had (paid) movers waiting on truck for an hour. Paying 4 people by the hour.... Screwed us because your system failed me
Patricia GOrdered a dolly and was not in the truck when I arrived. When I called, there was not one available. Had to have it refunded but made my moving alot harder than it shouldve been.
Victoria WEasy to park, good staff, accommodating location for key drop off location. Parking lot not crowded (but technically not a uhaul truck depot).
Richard PI did the ride share option, it was a horrible experience, half the time the app did not work and I had to go back and re-input the pictures and descriptions. I had to dispute everything because there was dents, dings, and scratches throughout that were not marked. A horrible experience......definitely not worth admission....Not to mention I checked into the app before the store closed, it was not working, called the store continually from 4:40 - 5:00 PM, even though they closed at 5:00 PM no body answered so I could arrange to pick up the truck at 5:00 PM with a person. I hurried down to their office before 5 PM and there was nobody there.........frustrating......why close at 5 PM if you are not there until 5 PM.......will never use this site again.............................
James MI placed NA only because I had to follow up with them to get the truck return done. It was due back that Saturday, but able to return it on Friday. Otherwise went smoothly.
Paul FWinch windshield was dirty inside and out, floorboard was dirty and the back storage component had stains on it and smelled.
Jacqueline MBetter explanation of the mobile pickup option
Jack WSigns for after hours were unclear
Deanna PI waited 2 hours for my truck which made me pay movers for not working. The truck was dirty inside- but I didn't take a picture because I had to get moving. The supplied I had paid for were not in the truck. It was a horrible experience.
Sheryl FDid not personally see or use … received above from Son who made the final arrangements.
WILLIAM HDont charge for miles not used.
Richard DIt was a very good experience
Roger H