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Fernando M
Customer Reviews for Valencia Discount Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I truly recommend this storage place. I had my belongings there since the beginning of 2009 - February 2024 I have never had issues with my personal possessions being stolen or the staff being rude to me. The unit was cleaned and free of any kind of rodents. I really recommend this storage unit. If in the future I need another, I will definitely come back. Thank you Valencia Storage for keeping my valuable memories safe.
MONICA S | Expérience généraleAll good!
Nathan SVehicle was clean and worked well. The attendant was professional and easy to talked to. I like the fact that this Uhaul location was close to my house.
Angel QGas cap was off when picked up, then very hard to get off when filling gas. Front right tire was low. We did U-Haul a favor when they called to ask if we'd pick it up at a different and drop off where we originally rented and they'd give us 30 free miles for doing so. We didn't know it was adding on to the miles we'd already told them we'd need. We used 53 miles and then they added the 30 miles on top of that which we never used. I thought we'd get a discount of 30 miles off what we actually used. Overall everything was good but I'll never do a favor like that again.
peggy pAsked for furniture dolly, appliance dolly, and blankets. Sent from first location since they did not have all the items. Second location had none of the items. Had to do the move with a utility dolly, no blankets and move heavy furniture and deal with the scratches! Horrible experience and would never suggest U-haul to anyone ever again!
LANCE FBe on time to open for drop offs as the app did not work so I could drop it off without someone being there
Barbara ANothing went smooth and easy to find
Gerhard R11 yrs. Storage unit rental I never had a problem and staff at the office was friendly with respectful! I had always recommended this storage unit to family and friends thank you all very much Gracias
ADELINA V | Expérience généraleApparently my belongings were auctioned off. I wasn't given notice and I called and emailed to inquire about what I owed to pay off my balance with no response.
LISA S | Expérience généraleVery rundown location. Everything was closed had to drop the key on the box
TILLIE PNothing you were very professional
Frank PNothing I think everything is great the customer service is great the location and the prices. Merci
Yariela MThis location was very helpful when we had to extend our return time and understanding.
Aritha OHe charges more for fuel because I returned full. So in the last bill show the charges fuel like 42 more dollars and he didn't give me the truck full went I rented
Dayanara hThe vehicle should have been inspected before rental The service light for tire pressure was on the retire trip.
Bradford SI was charged extra mileage on that track because they sent me to the wrong place the 1st time and I have to go out of my way to get to drop off this truck now I'm getting charged extra because I have to go out of my way just to get to drop off the truck
Jennifer TThey were very helpful
James BI had issues with the app to drop far as the location was closed A Uhaul Rep called me and help me with the return
ENRIQUE NI have rented here many times over the last 10 years and have never had any issues. Staff always friendly and extremely helpful.
Stacey H | Expérience généraleI was treated very well and was driving my uhaul within 30 minutes, I know the next customer will be just as impressed and satisfied as I am. Thank you Chris ( manager) and uhaul company .
William SThank you very much
Marie S | Expérience généraleI was incorrectly over-billed. Still trying to resolve the issue.
Christopher SVehicle was a smelly mess, I'll never rent from you again.
gregory hI really like this storage they are great. Thank you for everything.
Jessica A | Expérience généraleExcellent customer service and office staff great
Cathleen BShe was great!
Yolanda E | Expérience généraleWont answer the phone. Wont return voicemail till after your late if trying to make a payment. Left 4 voicemails with my phone number in each but took three weeks for a return call and the reason was they didn't have my number so she lies to your face. DO NOT RENT HERE NOT WORTH THE HASSLE. Owner would rather talk to friends than answer the phone.
Jonthan B | Expérience généraleI have utilized this facility several times and have nothing to say but good things. Chiaca was a pleasure to deal with.
John G | Expérience généraleShe’s my hero.
Max DI didn't have a good experience. I was led to believe I could drop off the truck at one location while being called mid way into my move that I needed to drop off my rental at another location and when I called to ask what happened I was told you have a "specific way" of doing things as if chastising me for calling. I won't be using uhaul for any more of my moving needs. Going to cancel my storage as well first chance I get.
Noemi Gwe returned the truck after hours and we were glad that there were other trucks parked out front so we knew where to park
Philip SNot able to speak with someone regarding drop off and no lock to keep items secured at drop off
CRYSTAL MThis place has a Very helpful staff. The facility is very well maintained.
Angel E | Expérience généraleTONS OF HIDDEN FEES. My moving truck is advertised for 19.99, I used it for four hours and when I returned it I learned that my bill was $150. I would rather use PENSKE
Robert SDaniel provided excellent service. Truck was in good working order. Over all an amazing experience. Thank you Daniel
Jesus VNo comment
Marc WNothing to say at all just we have a great experience with you guys!
Rafael BI need a credit the uhaul truck had a shredded weatherd temporary tag on it. The truckn1as not inspwxted or cleaned.
TRACIE SEvery thing went smoothly and the staff was helpful and knowledgeable, explaining the steps including the return process.
Donald DJust keep doing what youre doing. That's why I always come to you when I need your type of business. Thank you, Dawn.....
Dawn SThe women that helped me here was amazing. I will be recommending this specific location to my family and I will definitely be using uhaul services from this location in the future because of her.
Francisco SOffice was closed till Monday so I cant rate
davina aFriendly efficient check out
Robert HNothing she was the bomb doggy. Great employee ????
Marie SWhy not send this message who took my storage?
FRANCES A | Expérience généraleThe staff is amazing ân I always use your place whn I need A storage thank you am a Very satisfied customer
DAWN G | Expérience généraleGreat company to work with. Never had any issues with Valencia Self Storage. Will recommend to others.
JEANETTE L | Expérience généraleNot clear where to park the rental for return
JUSTIN PMaybe if u can have the equipment clean before hand and tell the customers that's okay you won't get charged for the dirtiness of the inside of the can plus make sure it is clean behind the bench sears found alcohol in the cab
alfred lOnly one thing, have better signage for uhaul. We had to call to find out where they were. But after located, it was really smooth and we where done and gone. The lady there was very nice and friendly.
Maggie HOutstanding service from this location. Took the time necessary to correct errors from pickup location. Very helpful and patient.
Larry LHad a great and easy experience with uhaul, will do again if ever needed.
Malcolm JYou don't even know it's there and you spend 10 minutes looking fo it and another 30 waiting for someone to open the gate. Uhaul signs would be useful and a courtesy call before you charge 70 % additional fee for something we the customer has no idea for.
Fatimah IGreat customer service. ??
Kirk WNeed a larger U Haul sigh
Doug LCramped for space,and hard to get to. The people were wonderful.
larry jThe guy was rude
GUADALUPE HDon't let Chaica (Rep at Location) get away from Uhaul. She understands customer service in an age when most have forgotten it entirely!
MARY L