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Greg Denny
Customer Reviews for Versailles Farm & Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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1 tire kept going Low therefore I had to keep adding air. When returned trailer, we were Overcharged a full day even tho I returned it a day Early
Earl MooreThe location was very convenient for me. Everyone was very friendly and helpful
cheryl mathewsNeeded a smaller trailer. Would've like to pay the price for a smaller trailer to take the one that I took.
Leslie BirdFarm and Garden are always great!
Melissa CaldwellThe personnel here is always so helpful!
Melissa CaldwellNa
Brandi StruckmanOverall very easy to be able to rent from very courteous people the only thing that I would recommend not labeling all debit cards that are not from a local bank as a prepaid debit card I used a card that is a credit building card and was charged additional fee because it was not an actual credit card even though the fee is refundable it's still an inconvenience.
Michael GoddardThe people at lawn and garden are very nice
Kathy Burgan1 TAIL Light did not work. need better maintained!
Francis Riehleall went well for me
David McIntoshCustomer service was great, gave me everything I needed and processed everything quickly! Much appreciated!
randy RomansThis was our 2nd time renting from the versailles farm and garden uhaul location. Another great rental experience.
Chris CullenAll associates were friendly and knowledgeable.
Anna HarrisSydney & Megan are wonderful! They restored my faith in competent customer service. However, U-haul, the company, was disappointing at every turn. Versailles Farm & Garden was able to get my equipment when the cross town retailer failed to show up for work. Ryan, U-Haul Area Field Manager, was no help. Did not return repeated calls. U-Haul "transportation" suggested I go to a neighboring State to get the needed equipment. Bottom line - when renting from U-Haul in the Versailles area, call Versailles Farm & Garden first.
steve haynamI was charged twice for the dolly equipment , I'm assuming because I brought it back after the store closed. But other than that, it was an easy process.
Christopher BrooksAwesome service
Tony SchneiderGreat customer service. Fast and friendly :)
Cherish CassidyEverything was great 👍 thank you 😊
Kurt DobbertinDrop off was handled smoothly and quickly!
Cynthia McCulloughYou were very awesome and professional!!!! Excellent customer service Thank you for providing this service of renting uhaul Equipment Highly recommend renting from this location
Stephanie KinnettGreat service!
Matthew Sigmontrailer need a jack to load and unload from vesical hitch
Donald MorrisThey were very helpful and flexible.
James LaydenStaff did not wear masks. The truck was dirty on the inside.
Deanna YoderIf the customer rents a uhual for less than 24 hours. The price should be prorated. We rented a uhual to pick up a bedroom suite and had it for 3 hours. Shouldn't have to pay for 24 hours if not needed. Should be prorated if less than a 24 hour period
Tasha BaileyThe equipmemt I needed was available at the time I needed it. From check in to check out , it was a smooth process! I will use this location again!
James KaczmarekChange the tires on the trucks more often. Tires were not the best.
Matthew SigmonI think that trucks transmission needs checked it was having trouble shifting down on hills on got real bumpy a few times.
SUSAN WESTMEYERThis place pretty much tried to kill me. Windshield wipers were bad, and there was no wiper fluid in the truck. I hit rain and nearly wrecked myself and the other drivers around me because I couldn't see and it just smeered. I want my money back, is this really the level of quality that Uhaul has become? Yet this will just go into the file bin and nothing will happen just like always with companies like this.
Matthew LewisUhaul company is Terrible you tell people you hold things for people but you don’t I requested a truck in Madison Indiana there was none available had to go to Versailles Indiana pick up the truck the people at Versailles were wonderful but you guys from U-Haul are absolutely awful I have reported you to the Better Business Bureau for the way things went I am not payingI am not paying for the rugs that you post to head for me so I would like my money back I do not want to pay mileage because it was you guises fault so I think you better straighten your act up because you’ve had not just my complaints but a lot of other people
Austin HamonThe rental place and uhaul itself is excellent just wish I could have been able to use it not anyone’s fault just glad it was resolved Going to be renting one as soon as one is available
Rachel LewisFriendly owners and process was easy to rent!
Linda WeaverThe company website is horrible
Robert TryonEasy drop off
Robert BrennanI brought the U Haul back with the gas tank filled to where it was when I got the vehicle, 7/8 of a tank. They charged me an extra 14,35 to put 4 gallons of gas in the tank even though I brought it back filled to the point it needed to be? I wouldn't have charged my debit card at a gas pump before bringing it back if I would have known they would just charge my card for unneeded gas anyways? A teenage girl did all the paperwork and couldn't even find the keys prior to renting the U Haul. Very unprofessional and after the incident of them charging me when they SHOULD NOT HAVE that puts a bad rep on their name. Will not be returning and will be letting everyone know my experience around town.
Ashlynn CulpVersailles Farm & Garden made it a very easy process. They were very helpful.
MARY ROMANSExcellent experience from door in to returning the truck. Sales staff were professional & efficient! Staff were all very pleasant & helpful as well as prompt to get me checked in & at drop off!
Harley KennedySmoke smell everywhere inside. Horrible.
Alec SullivanThe cab of the truck had mud all over the passenger floor, something spilled on the seat and the back of the truck was extremely dirty with broken glass everywhere. We had to clean the truck before we could even load our belongings.
Adam GriffinNice and helpful
Mark GlennMy uhaul wasn't ready when promised. I'm due a $50 refund.
Jon ShepherdFantastic customer service!
Jodi BeavinThe truck I ordered was not there. They did not have the moving blankets I needed. I have the understanding that uhaul does not check the inventory of these rural stores prior to making guarantees. This needs to change. I waited an hour for my truck while I paid for moving help standing around doing nothing,waiting on the truck. The 50$ courtesy refund hardly makes up for the frustration and cost of the hour of paid labor for 3 guys. The site itself did everything possible to help us. So if you are rural. Don't count on the guarantee
Rosalie HyattWhen I dropped it off they were very nice.
Randy RileyAmazing! Quick, super helpful, patient, friendly - great people!
Allison AllenTried to give me dolly with the strap ripped. I asked for a different one and they gave me a better one.
Kathy BengeRien
Kevin McKinney