This location is both a mini grocery store and a Uhaul location. The owner makes his worker take care of checkout for any grocery customers as soon as they arrive at the store counter. Even when personally present at the counter, he does not help with either the store registers or the Uhaul register. The worker was kind and helpful but had to keep leaving me to go ring up groceries. Expect delays due to the policy of the owner.
Tanya C
Customer Reviews for Village Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
good guys!
Steve TTruck was ready to go when we went to pick it up. Everyone there was friendly and in good humor. Truck ran perfectly and ha tons of power. It was the perfect size for what we needed. Easy to return and check out. Will definitely use this location again.
joan bKeep the young man who helped us he is your best asset! It honk his name was Terry.
Ron HWe had an issue with tire in Salt Lake City, it was quickly resolved
Jerry HTerry the gentleman/manager of the Running Springs Neighborhood store was kind and accommodating . Even with the computer problems he was able to get me on my way. I do recommend this place and will use them again. The equipment was clean and preformed as need.
Charles EThe people at Village, Market did a spectacular job of trying to accommodate my needs even though the 26 foot box truck that I rented through the Uhaul website was not available at this location. Uhaul only had my truck n Redlands n I was not driving back down the mountain for my truck that was reserved in Running Sorings. Three hours later I was able to locate a U-Haul truck to utilize at my storage via a customer who was as getting ready to return to Village Market. Never rent through U-Haul. It's a horrible experience they rent out vehicles that aren't even available ever at certain locations horrible system. Very high cost when you figure in all the mileage that they want you to pay for and the movers that you've already contracted with for their services. Uhaul NEVER AGAIN!!! Village, Market was awesome. Great little convenient store.
Jayne CTruck was very dirty. I had to clean the back out as it had alot of brush still in it. Windshield was so dirty I had to hose it down. Rest of truck had a sticky substance on the paint. I will never return to this location
Greg JThe staff were very helpful when I asked to move my date up a day and also to change the size of the truck.They made it happen to help me out.
Ferris KThe reps I worked with are some of the friendliest most professional people I've dealt with in regards to uhaul
Coty RThe store CHARGED me an additional 5 miles when I was clearly under my allotment. I couldn't check out until I paid it and my phone was dying. Zero customer service.
Valerie PTerry was amazing with knowledge and customer service!
jaime sSo nice to have a convenient U-Haul location, to serve the mountain communities. Staff is friendly and made the rental pick-up and return process quick and easy. The truck was clean and drove perfectly. Will definitely rent from Village Market U-Haul again.
Kim LThe entire experience was pleasant. A real positive is that the Village Market in Running Springs is open from 6am-10pm. This provides a lot of flexibility for pickup and drop off of rented equipment. And the staff at the market have great customer service skills. I was well cared for.
Bruce WNothing. The service was fantastic and the truck was new and clean. Don't know how you can improve on that!
David BWow! This was so quick and so easy. It was fantastic. I'll be using it again in a couple weeks for another project. And I would definitely recommend this to anyone who needs to haul something quick.
rob pAll my things were messed up
Ryan ZThe Uhaul Savants of the Mountain!
Tom GImprove the internet connectability at location
Adrian SNothing. The key is Kevin and staff, Cyd , and Gail. All extremely helpful. Easy in and out. They know what to do and do it very well. Will rent again next week.
Fernan DVery helpful and friendly. No way to improve. Great customer service.
brian sThe lady at the counter was rude. She was just a mean-spirited person that had no kind bone in her soul. I get the fact that customers are just picking up equipment at the location but having a small amount of humanity in your soul goes a long way. Customers will start to look for other options when you have to deal with people like the lady at Villiage Market.
Kenneth GPoor customer service.
Gloria AAnother easy to deal with business. Very helpful.
charles eAbove and beyond service!
Steve DWe were very satisfied with the service we got from this location.
Diane MExcellent service
RENZO LExcellent in every respect..grateful for your service…
BRUCE GStaff were very friendly and helpful and made check out and check in quick and easy. Merci.
Ferris KVery friendly staff, and everything was great
Louis Gwould like the front window clean. I understand its alittle hard to do when you live in the woods.
EMINA INeed to have better training
John TThe original drop off location was in Rim Forest but I got a call to take the trailer to another location to Running Springs witch is about 10 miles out of my way, I wanted to take it to Rim Forest on my way home do to the fact that HWY 18 was closed .Terry at U-Haul was great at the Running Springs location and I will definitely recommend them if I need to use them again.
robert rAdvise the U-Haul webmaster to inform customers of pick- up sites that do not offer early or off-hour pick-ups. I was mislead that the Village Market would provide an early on-line processing for puck-up.
Timothy BThey were great. Easy and quick to work with.
James VGreat friendly and helpful service!
Bernard SEmployees recommended and explained all aspects of retail. Very satisfied
Theo OThe location and people there were fantastic. The process of renting a truck from the phone was dismal, frustrating and I will not repeat it. Next time I'll go to the counter like the good old days.
Michael BGood service
Robert HNothing, it is a great location with helpful friendly staff
Ron lWeb site seems to not know what is available at this location. Went directly to the store for a much better experience. Website requires too much information only to be told I have to travel to another town or city much further than I should have to get a truck.. Great customer service at the store at Village Market!
David BVery friendly staff.
Matthew FNo one avail to hook up trailer or ensure it was safe to tow.
Steven BGood job
Robert HDon’t charge customer $20 for overnight drop off when they drop it off at 3pm during the day.
Robert HThe cleaning fee wasn't something I noticed, but it was reasonable.
James VExcellent people..... great job on this rental !!
Grant R