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Brandon C.
Customer Reviews for Vista Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Vincent H.Closing at 4 was a MAJOR drawback. I had to drive back from San Diego to return the truck (I was finished at 4:15 pm) a 100 mile round trip. Then when I called in the morning to assure they were open, the attitude over the phone from the guy who answered was unappreciated. How would I know what time they open, after all they close at 4 !!!!!!
Thomas M.Nice , friendly and helpful staff. Thank you
Craig N.The two gals working when we dropped it off were super efficient and friendly. Great experience.
Jolyn F.If someone asked me that was in my neighborhood I'd just make sure to tell them to check the cleanliness of the vehicle they're renting cuz my van was dirty
SUSAN H.That when there is a reservations made that the equipment be available for the time of the reservation pick up. Because mine was not and I had to go to another location to get another truck. It's stressful because you think it will make it easier if you already have the truck reserved but it's not there the day of the move not ok.
Malena G.All was great. Thank you.
David D.Absolute wonderful experience! The reservation process was simple and seamless. The truck was clean ready to go and available when I arrived. The manager and her employees were friendly, helpful and knowledgeable. They turned what is typically a stressful part of a stressful situation, moving, into a smooth and peaceful undertaking. I would highly recommend and will definitely be coming back to this location if the need should arrive!
Charles H.Nothing to improve. The people at this location were all friends, efficient, & helpful. Equipment worked great. Great experience
Tyson A.I's a really good customer service.
Jorge G.Consistent positive attitude and courtesy from the team at this location. Keep up the great work.
Bob M.RoseAnne was lovely and very helpful. 😊
Sunshine K.great customer service
Guadalupe S.Excellent service à la clientèle
Doug D.Well I had a problem where my truck rental leaked in the front on both sides in the rain and all my belongings got wet and some ruined. My boxes all disintegrated and I had to repack everything and rent the truck for another day in the rain. Maybe a roof leak check before renting the vehicles out. Everything else was great and the employees were great and got me everything I needed otherwise. And the rain was really bad those two days so maybe it had just started.
Tim P.Good 👍 service
Jorge G.The process was so smooth! All the staff very friendly and super efficient. Fortement recommandé!
LAURA M.I walked to my car across the street and a drug addict tried to throw a rock at me
Kristianna A.Never thought it was a real business until picking the truck up. The building looks closed all the time.
Sara S.The passenger side mirror I could not see out of and was not able to adjust at all the drivers door you had to slam 3 to 4 times to get to actually shut it was a very scary ride
Natasha G.Love it
Juan E.The website was easy to use, and the staff at this location were extremely friendly and helpful. I had a terrific experience.
Greg A.Staff was amazing! Super friendly and walked me through everything.
Trevor W.Everything was great! Quick reservation, smooth pick-up, easy return.
Alyssa D.Price match quotes when it's your fault that the reservation I made it unable to be fulfilled. I reserved a smaller truck, and was forced to upgrade because downgrading wouldn't have been enough space. Only the 26' truck was available despite my reservation for the 20', yet they didn't want to honor my original quote.
Hailie G.The check in process was quick and efficient. I received an almost new vehicle which was great. Unfortunately, I had to drive to a different location almost 25 miles away to get an auto trailer. That was painful.
LOUIS G.Fast and friendly!
SUSAN R.Very helpful, quickly and efficient. Dropped off my van and equipment easily.
Robert R.Rose was the best
Juan E.Well mannered staff. Great service even without a reservation
SUSAN R.Great help, everything was so fast. Appreciative of this location.
Adela S.Only issue I had (not related to the actual drop off location) was somehow my drop off location was changed to another one further from me and I had to call U-Haul to get it switched back.
Michael F.Arrived right at the 4 pm closing time as the employee was literally heading out the door. i told him I needed to return a trailer and he said no problem. He unhooked me and parked the trailer, I wasn't there 3 minutes!. As always, excellent service.
RANDALL B.Good location
Jeffrey R.This location I would recommend to anyone excellent service , all around .the location at s coast hyway oceanside I would not recommend to anyone .
ROBERT P.Beautiful customer service as always
deborah A.Rose was the best always
Juan E.Everything was excellent
Elias N.Nothing the service was great thank you
Carl D.Excellent service à la clientèle. The van was dated, but did the trick.
Michael T.Helpful, attentive staff.
Stephen M.Professional, helpful.
Chris T.Outstanding service. I will definitely be coming back
Kenneth L.Turned in the truck and got charge extra for being 4 hrs behind the turn-in time but won't reimburse us for over filling gas. But if you turn-in the truck with a cm below the gas line allowance they're quick to charge you an arm and a leg
emi D.Excellent service and over all available.
Grace B.Always quick and easy rentals at this location.
Jonathan V.Original reservation was for Friday 1 Dec. mobile app and website did not work to pick up truck after hours. Was at location for two hours no success. Following morning my truck was rented to someone else's. Management offered no recourse and pushed me to Sunday.. this was not okay.
Efrain Q.It was given to me on an 1/8 of a tank, but marked as 1/4. then i was charged 64 dollars on return for brining it back with the same amount that was in it. I also took a picture of the mileage and gas tank when I pulled out in case it was an issue.
Sam R.The staff in Vista always goes above and beyond! They are the reason I keep coming back!
Katherine K.great service
Rob L.Love to support a women-run company!
Pamela S.The design of this survey needs work. The question "Were the personnel helpful?" is not located in an obvious location. The survey could not be submitted until I answered this question. I was very close to closing the survey incomplete when I finally located this question. Needs Work!
Phil J.Staff is always great here!
Katherine K.Fire the representative at the San Marcos Blvd. Locations. I waited hour and half for a rental because he decided to leave and then I was sent to another location 8 miles away and had to pay for extra miles and gas and no compensation was giving giving. Worst experience and customers service from 800 # representative
Survir T.