Le client n'a pas laissé de commentaire.
John C | Expérience générale
Customer Reviews for Wolf Bay Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Clean, safe , fair price
Paul M | Expérience généraleNice and friendly staff
Anrhony GVery convenient. The employee was nice to me.
Michael KYes and no recommend them. Site was convenient for distance from me except only open 9am to 3pm and the person working lacked friendly skills. No chat just check in.
Michael KEverything was great until the peanut processing facility next door operated in the fall and the my RV would get coated with peanut dusting. I know you don't have any control with them. Also need to clean up some of the storage items are leaving there, it just makes the place look bad. Staff was great, access was great. Thanks
Bill W | Expérience généraleThe app is horrible and takes at least a half hour to upload all the photos need to drop off. The location itself is great, if you didn't have to use the app.
Vincent Hhad our camper stored there-convenient location and staff always very helpful and nice! will be back in a few months-just had to take camper home for awhile-Thanks!!
Elaine M | Expérience généraleVery good service with helpful information!
Nancy jGreat experience. Very helpful staff
William HThe agent at Wolf Bay was very helpful given I had rented a trailer too small for the furniture I was trying to haul.
Donald HPickup was quick and easy, and the vendor was helpful and attached the trailer for me to my vehicle. Thank you so much!
Rick TCouch was covered in mold after three months of storage
JOHNohn L | Expérience généraleGreat experience during a very stressful, last minute move!
Karen WExcellent facility
Terry C | Expérience généraleThe location on the Foley Beach Express was SO convenient for us. The buildings and grounds were well kept and the employees extremely helpful and nice. We had our storage unit for almost 2 years due to a move and unexpected death. I would recommend that anyone storing their belongings for a long period of time take into consideration the heat and humidity of Alabama. I would recommend this location.
Kris H | Expérience généraleThe company representative was very courteous, helpful and understanding. While the equipment met (and exceeded) my expectations; the qualities of the young lady behind the counter is the reason for the high marks. Merci.
Steven SThey sold my entire home and entire life with a credit card on file and never even picked up the phone to make a phone call to me. Then send me an automated email asking for a review because I moved out of my unit? The won't tell me where my belongings are and won't tell me who they sold them to. My life was just destroyed.
AARON A | Expérience généraleThe trailer needed new tires.
John CGreat service and staff!
Jennifer KGreat location,very helpful. Would and have recommended it to others
Russle S | Expérience généraleThe staff was great. I couldn't have asked for anything better. I WILL use this location again.
Alice WThank you so much. Wasn't sure if I should leave the door open or closed. It was after hours and I just left it open
Gay L | Expérience généraleI was charged $37 for "extra mileage". I tried to dispute but location wasn't open at the time of return. I never received a phone call concerning the dispute but they charged my card causing my account to go negative as its not an account I keep money in all the time. I just would have appreciated a phone call explaining how I supposedly went over my mileage. Oh well....lesson learned.
Melvin ALindsey at this location was amazing. Above and beyond helpful.
Michael WAdd gallons of fuel used on the dash options
Jason PClean and in a great location
Raymond D | Expérience généraleGreat facility.
THACA E | Expérience généraleTruck was wore out. Best thing that worked was the AC
dustin hExcellent service at Elberta AL.
Lance BGood location but 40 miles away from where I made the reservation.
Carlos Athe individual helping us with our return was extremely rude and unprofessional.
Sarah HThis place is one of the best storage facilities I’ve ever rented from will be back next year again A + all the way
Anne T | Expérience généraleThe facility and staff were far beyond what I expected very clean and friendly I will use them again if the need ever arises
Gary F | Expérience généraleFor a last minute move that needed somewhere to store my daughter's houseful of furniture they were amazing! Affordable and extremely well maintained as well as conveniently located. Thank y'all so much!!
Angelica M | Expérience généraleCould use more lighting in vehicle/RV parking area.
anthony j | Expérience généraleI have no recommendations
JOSEPH CVery grateful for the prompt service and ease of payment.
DEBORAH B | Expérience généraleI think no improvements are needed.
JOSEPH CReplace tire straps
Michael MThe staff and everything was amazing! Thank you!
Michael H | Expérience généraleAgain, not the most personal clerk I have met. Found out I was at the wrong location (see previous comments) and was told there was probably an additional charge. I had paid for a 3 day use but due to a schedule change only use it for one day but was told there was no refund for the unused 2 days. At this point I just turned and left. The trailer had been unhooked and placed in line around 0830 but the office didn't open until 0900.
Leroy GThe staff was extremely polite and easy to work with. Thank you to Stephanie for all the help and attention to detail.
Joshua HEven though I had to change my reservation several times due to house closing, the staff was very flexible and helpful
Ellis AHoliday weekend so nobody working at this location. I have used this location for other rentals and the personnel are excellent.
James GBetter location 18 miles from Orange beach and a little friendlier would help.
MARK FWe completed our move much quicker than expected!
THOMAS GThe associate was very friendly and helpful. I have used this location several times and would do so again if needed.
DAVID BI am so thankful for all Lindsey at Wolf Bay Storage did to help my move run smoothly. She is very efficient and pleasant. I appreciate her hard work!
Linda P | Expérience généraleLocation was closed on weekend. There was one spot available for parking the trailer. Delivery and check-in were completed online with U-haul.
Walter MHave more storage units. Guess there is never enough. Wolf Bay is above average.
Joe WDon’t think you can! This place is great!
Daniel RIt’s all good.
Orville SBattery went dead overnight after a short local haul. We jump-wired it to start it and continued on haul to Texas from Alabama. Never did figure out why it went dead - no lights were left on, etc. - but it started the second day and we were able to complete the haul. Suspect the battery is weak, but still can't figure out why it went dead.
Robert HNot only was the location convenient, the rental process was handled both quickly and professionally. Thanks UHAUL.
John BThe young woman was professional and friendly. Our questions were answered promptly and she showed concern that our trip be safe and without problems.
Frederick Wthought a bit pricie
Randle CNot a thing.
Frank LThe trucks steering was loose and was hard to drive. It would track from left to right making it a very long trip. Speed limit was definitely enforced.
Neal GYou guys should find some sanity, open your store and quit being such corporate covid no-contact pussies.
Cody EGreat and convenient location
Johnny CI reached the drop off location and as instructed by the rental notice I was supposed to check in/drop off via the Uhaul website. Guess what....It was "down due to expected updates"! Really?????? I had to go to the drop off site the next day to complete my return. The truck was very comfortable and provided exactly what I needed. Merci.
Pam CCustomer service was spot on; quick, easy and accurate.
David BThe sales person did not explain things correctly she did not tell me I was being charged a deposit so when I go check my account 100 was missing couldn't call because they close at 3 couldn't cancel anything because then I'd have to wait 4 to 5 days to get a refund and I was traveling out of state with my personal belongs Was shown where the gas was at took it back with that exact amount was told by drop off location it was not correct I will NEVER rent front this location and probably not from uhaul ever the absolute worst ever experience I have ever had with uhaul I called customer service 2xs and was told they would have the field manager call me one field manager never called but put in the notes he did I never had any missed calls or voicemails. And he refused to refund me my 55 for the insurance I stated I did not need. Because I was unable to even drive the uhaul I'm over pissed off with my experience I have made sure to upload my review to my 30000 followers and I'm standing on it u feel like my problems have not been resolved and may not and in the middle of a pandemic I made sure to spend my money wisely so extra charges and fees and adding things I was unaware of put me more into a financial bind and I feel like uhaul could care less
Antwanette IWe scheduled a truck pick up for this location through the uhaul app for 8:30am...when we got to the place that morning, there was no way to pick up our truck/pads. We ended up having to wait until the location opened. This was a surprise and frustration given the confirmed time and that uhaul boasts about offering these services. Once the lady arrived to open we had excellent service and were taken care of, but we were expecting to be able to pick up our equipment as scheduled.
Robert S