Le client n'a pas laissé de commentaire.
Phillip Tos
Customer Reviews for Woodard Mercantile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The truck had not been swept out. Truck had an issue that every time it hit a bump the cruise control would shut off. Traction control and abs lights then flashed on and off. A short in the system. I was not able to provide feedback when I dropped the truck off on Saturday afternoon. Website wouldn't accept the photos.
Bo RaderThe people at Woodward M were superb. They straightened out a mess that Uhaul created for me and got me on my way. The truck was greasy in the back and dirty in front. The windshield was thick with dirt.
Suzanne WebbThe trailer had mud and hay inside
Tim PolsonThe after hours drop was greatly appreciated, was able to return the rental 2 days early, and customer service at this location was very pleasant and attentive.
AARON WILLISThe hitch on the trailer did not fit my 2" ball properly. Was very loose and banged around very loudly on side streets or anytime going over a bridge or uneven road on the highway. I have never experienced towing anything like that in my life. It was so bad we decided not to return to home location which cost us more than twice the original cost. Very disappointing. The people working at the pick up location were polite and respectful just not very understanding of the situation. That was the most stressful miserable tow job I've ever experienced.
Stephen HerrmanThe truck had a headlight that was broken and pointed toward the ground held on with packing tape. It made it a bit more challenging when driving in the dark. Probably should have had it fixed before sending it out. Also, billing issues as I was told that I would get half of my money back if I dropped off within 24 hours. I did so and then everyone said that I wouldn't get the other half back and of course there is nothing I can do at this point other than move on.
Vu NguyenMore lighting in the parking area. I slipped and fell because I did not see the ice in the dirt.
Ramsey WilliamsVery nice people and truck!
brian waddellGreat support
Eric NordbergKaydi at I35S location in Texas was extremely helpful, along with another young lady whose name I did not get. And, Emma I believe at the pickup point in Kansas, just outside of Newton, was as proficient. We made it home safely. Thanks for the services you provided.
James WhiteGreat job
Ronald SherrillI would rather pick up with a full tank and return full. Trying to guess if it's 7/8 or 2/3 is wrong. Make sure they are full !!!
Michael CooperExcellent service!
Shelly TrearThey over chargerd me for something I didn’t ask for .
Jaquan BarzarNice place to do business with
Terry MelanconThe Woodard Team of professionals are the best around! Love our Mercantile! UHAUL rocks too!
JEFF HOLLANDThe people are always helpful and friendly. The trailer was clean and functional. However, this trailer needs to be repainted, The door latch is difficult to use because of damage in the past. Some screws are missing in the floor and it creaks when walked on. The hitch has been damaged in the past. Tires were in good shape. It did what I needed but I wouldn't put my name on it. I rented several trailers and a truck in the last few months. All the other equipment was in very good shape. I will use U-Haul next time I need a trailer.
Micheal DoyleVery nice people. Very helpful. !!!!!
John HynesMaybe leave chips and a cold soda waiting in the truck? I always have a good experience with Uhaul so I'm not sure what you could improve on. Hotels used to leave chocolates and wine in the rooms for its customers, so maybe something like that? Although wine wouldn't be a very good idea with drinking and driving and all. Thanks Uhaul.
Terry McGrathExperienced a fast and courteous transaction renting the 5x8 trailer.
Rick EverittI never have any problems turning in equipment. They are friendly and helpful.
Micheal DoyleQuick and easy with a helpful staff
Chuck SmithThe pin on the loading gate was bent so the trailer was not useable
Aden LewisThe drop off at this location was very easy and quick. Very courteous employees!
Michael AlleyNever a problem renting from Woodard’s.
LYNDON VIXOur U-Haul was filthy inside. Do they not sweep or hose them out in between uses? There was caked on mud and lots of dirt/straw throughout, which is not what I wanted to track into my new home when we were moving items in.
Sheldon HannaVery friendly and a great place!
BRUCE LOYDid not have the dolly I had reserved and nobody in Wichita was able to find one so I had to buy one and they are not cheap
cody brooksEverything has always ran smoothly until this incident. But we will continue to use Uhaul services as we trust that this issue will be addressed.
kevin WillRien
Rick EverittGuy at counter was really helpful with my order and helped me fix something I messed up online. Helper to check out trailer was pleasant and provided great customer service too.
Noah KlugeGreat people. Very helpful.
john pappertU-Haul installed hitch was not installed properly. Trailer kept hitting the ground periodically had to stop multiple times throughout the trip. Had to buy new wiring for the trailer. Also had to flip the receiver and ball causing a delay in travels
Tanner HayesThe person who checked us out was so nice. And the gentleman who helped us hook up the trailer was polite and super helpful. Highly recommend
CHRISTIE BURKHARTIt was fine
Steve ScobeeThe only issue was I found some broken glass at the front of the trailer, but was able to clean it up without anyone getting cut.
Debra McLayThe online return service was poor and did not work with assisting in my return of the vehicle.
Alaina WilsonNo uhal sign! It's in a barn mercantilr location. We droce right by the location. I had to call them to see where the heck they were. Very unhappy with the experienxe.
Bixie Versolenko