A system outage prevented me from gaining access to U-Haul. The outage caused a lot of issues for me. I called multiple times and needed to reschedule for the next morning. Although Your Space Storage could not control this outage, we received nothing for the inconvenience.
Berdell P
Customer Reviews for Your Space Storage at Rolling Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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continue great customer service
Davon SGreat customer service department
JAMES JEvery thing is good and easy along with friendly staff
Vimal GS.O.
Tonia SVery easy process!
Ashley CEverything way just great. Thankyou
Lula CGood job
Oladipo OYou guys took extra fees and charges up to $200 and my truck was only $40 plus my $24 for miles ..$65 total and when I called they said it was a mistake and haven’t returned my money yet
Darryl PNothing, the service was great.
abiola kThe lady that checked me in was very pleasant and had excellent customer service
Melanie JGood customer service the respresentive was very cooperative in locating the vehicle. The first vehicle offer was not available after accessing the situation the associate reassigned another truck.
Romanini CVery friendly staff and helpful
Oladipo OS.O.
antonio tI had complications picking up my rental and complications returning it. I lost valuable time both times. This experience was very frustrating. The uhaul app needs fixing ASAP...
Jamal HThe cab was fine. There was stuff left in the back of the truck from the previous user which we needed to dispose of.
Lynne FCustomer service was awesome
Levon DNo comment.
Alvan OThe lady at the desk was friendly.
shansherett bClean the vehicle before the next renter picks it up. There was a bad odor in the van.
Marian TEverything was fine.
Rita WTHIS IS MY GO TO LOCATION. I HAVE NEVER HAD AN ISSUE. TIS IS FOR THIS PARTCULAR VISIT ONLY 11/1/23. THE GAS NEEDLE DID NOT WORK PROPERLY. IT CAUSED ME TO PUT $58,22 WORTH OF GAS IN THE VEHICLE DC 2160G FOR A 75 MILE TRIP. I TOOK THE VEHICLE OUT AT HALF TANK. I PROCEEDEDTO RETURNED THE USED GAS.. AFTER 4 TRIES OF TURNING THE VEHICLE ON AND OFF AND WAITING FOR IT TO RECALIBRATE, IT FINALLY DECIDES TO JUMP TO THE FULL POSITION. I HAVE CONTACTED CUSTOMER SERVICE. THIS IS UNFAIR. 75 MILES DOESN'T COST WHAT WAS PAID IN GAS AND THE CHARGE FOR MILEAGE. GAS WAS $3.19. 18,2 GALLONS PURCHASED. SOMETHING IS WRONG. MELINDA MOODY 443.386.0202. I AM WAITING ON RESPONSE CONTRACT 20051826
melinda mNothing service was excellent!!!!!!
Crystal JExcellent Customer service
Noella PFriends and relatives stated that I was overcharged or chose the wrong package. However I was not presented with any other options.
Michelle JThe truck that was assigned to me needed some much maintenance: DC-2160G 1) Steering wheel position was not centered. (out of alignment) 2) Brakes pedal was spongy.
Michael EThank you for such Great service Eboni and Shawn
Devon BThe U-Haul staff, Ebony, was very nice. However, she did not know how to explain all the upfront costs to rent the truck. But, we talked it through. Overall the experience with Ebony was great. Regarding the truck itself, it was horrible! The key did not turn on multiple occasions in the ignition! The emergency brake rod was bent up. And, the window handle to lower the driver side window was broken off. Last, the truck's gas opener is obsolete for the new gas pumps that cuts off if the pump ideas not fully cover the opener and keep in the fumes. The pump kept stopping and it was extremely hard to replace the gas. Overall, a terrible U-Haul experience.
Kevin SI had the worst experience. I alerted the staff to some warnings on the dashboard and they assured me it was fine to drive the truck. Once I unloaded and was going to return the truck it wouldn't start. The battery was completely dead. I then had to wait just under 2 hours for roadside assistance to arrive. They took at least 25 minutes to simply replace the battery. Bad experience all around. I definitely will NEVER return and will tell all my friends and family not to patronize.
Amanda BGreat vehicle, great service
Oladipo ORien
Ajejandro AThe truck was very noisy and need some attention
Daneya LI would recommend to other people did a good job. Be blessed.
Jerome WClean nice and professional
Kaki BFirst Truck hadn't been cleaned, literally had trash and roaches in it. Significant tree damage all over truck as well. Second truck hadn't been cleaned but at least the back was empty, never got a new Pre Check text, once loaded the back right tire was obviously very low on air. Uhaul App location did not work for self return after hours. Had to extend rental and pay for another day. Finally came in well under estimated mileage still haven't been reimbursed.
Justin GTo have better parking accessible for those who rent from this facility and to have more experience staff to work with the clients on renting at this location and not have the smell of weed...
Sharon MThe door on the truck got stuck and needs to be fixed
Seth SYou need to improve on the truck maintenance. The last truck that l rented sounded bad. It did not drive well either.
okwu oEveryone at the year space storage on rolling road was great every time I do a u-haul rental and it's been over 20 something rentals and always have the same excellent service
james sSatisfactory
victor aThe customer service repersentatives were very professional. I have rebted twice in the last week and all deserve a 10 rating.
Cardell SFast friendly service. Everything was great
Charles KNo receipt over charges, did not provide product paid for. Was told my reservation was cancelled but billed me for time I was not in pocession of the uhaul
Crystal CAbsolutely! This was my trust experience contracting U-Haul services and both the leasing office personnel (Mrs. Ela and Veronica were superb! Very attentive, professional and pleasant. Also, movers staff were very careful with my property and very attentive! I'm certainly would contract both services again as needed. And recommend to friends abc family alike. Respectfully, Mrs. Rios
Xiomara RStaff was awesome.
Andre Ckeep up the good work
jerry tVehicle had a engine light on when picking up the. I informed the agent however, she would not swap me to another vehicle and told me to take it.
Mohammad AAlthough,I only needed it for a really short move,I actually felt like the truck was going to break down.The transmission was thumpimg hard and the rear compartment wasn't clean,My funiture got dirty when we loaded it. Sorry,but if I need to move again,may choose another place
Eugene WIf someone is placed on phone hold, try not to forget them. If the customer has to find the rental vehicle on their own, at least know where the equipment located and where the vehicles identifiers are located to make it easier for the customer to ID the proper vehicle.
WILLIAM DYou don't need to improve at all because the staff is very polite and friendly. Even when the young lady was getting my paperwork together it was another lady that who worked there came in and greeted me with a smile. This is maybe the 4th time that i have rented a truck from the location on Rolling Rd and i haven't had anything but good praise for that location.
Wayne MClean the vehicles inside and out especially the windows.
QUINTON WI was told by a friend before i got the truck that a 25 dollar cleaning fee would be tacked on regardless of how the truck was brought back. guess what a 25 dollar cleanup fee was tacked on to my bill why the truck was clean when i brought it back sharon vaughn 4435253881 scam scam scam
sharon vThe two ladies working were friendly, helpful and a pleasure to do business together.
janel dGood services
oluwakemi aThe staff was very pleasant and efficient.
Howard FOverall experience was phenomenal!!
TIFFANY EVery helpful and nice staff!
Devin WGreat customer service the U-Haul on rolling road
James SYou guys did a great job. Fantastic service by both professionals in the front of the house. Remarkable experience for me.
Diamonique USelect pick-up location closer to the requested pick-up location; I had to drive almost half an hour to pick up trailer.
Dennis P