Évaluations des clients 10846 Mart Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 10846 Mart Inc

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Rosetta J. le

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Very helpful and friendly amazing ????

austin B. le

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Very good service

Meredith F. le

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Will only go to an actual uhaul location from now on. These satellite locations are terrible. It took an hour to get my van because they didn't know how to use the site and was on the phone with customer service to walk them through the process. I was there waiting for a text of the link to download my license. They insisted something was wrong with my cell so I gave them my work cell. Turns out it went to my email! I requested two dolly's they only had one. I finally got the van and left and was given a dirty broken down van! The engine light was on which I at first ignored because I wanted so much time but after a block the van started jerking and sliding a error messages went across the dash. Returned it and got another van that was dirty and smelled. When I returned the van. They charged me for the second dolly anyway. When I complained they had to call to have some walk them through the refund and my receipt still showed the over charge. I watched as the attendant went to park my van and backed it up into another car! It was like something out of the twilight zone.

James W. le

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Great service appreciate y’all business recommend everyone go here for a uhaul truck

Theresa B. le

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I was quoted $45 for my trip, but was charged $ for 2 extra miles. So unfair

Nazimul R. le

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Thank you

Andrea S. le

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Le client n'a pas laissé de commentaire.

Lorraine R. le

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Very friendly and helpful staff. He went beyond what was expected just a very nice person. Clean out the truck after use before renting to next customer.

Kurt-Patrick B. le

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Good, no hassle on a late return

NAVINDRA D. le

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Le client n'a pas laissé de commentaire.

Nathaniel T. le

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Le client n'a pas laissé de commentaire.

MD I. le

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Guys it was quick check in and out.

Jairaj D. le

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Very professional and great customer service and great that they are 24 hr service.

Naresh P. le

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Amazing costumer service. I got the uhaul in perfect condition. It Makes it easier that it’s also a gas station So you won’t forget to refill the gas tank.

Reba P. le

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Very nice & friendly staff! I was in& out! Dr. Reba Perry

Donna B. le

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This rental sent me to the hospital and left me with A concussion and a swollen face and black eye with bruising to my face I was treated rudely and disrespected I would never return to this location if I ever used u-haul again

Melodie J. le

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On October 23, 2019, I reserved U-Haul for $19.95 a day. I picked up the U-Haul from 10846 Merrick Blvd. at 5:57pm. The gentleman that assisted me with the rental instructed me to return the vehicle will the same ¼ tank of gas that existed before I left. At 8:00pm I returned the rental with ¼ tank of gas and the gentleman that assisted me approved. I also informed him that a suspension alert displayed several times while I was driving, and the vehicle may need service. On October 24, 2019 I received a call from a man with a heavy middle eastern accent who stated he was calling from U-Haul and that I did not return the rental. I informed him that I returned the U-Haul l the night before at 8pm. He rudely began yelling and accusing me of not returning the rental before hanging up abruptly. I waited a while before calling back and checked my email for a receipt from U-Haul. The receipt listed: Fuel Fill-up service fee $30.00 EZ Fuel Sales:7.5 gal $31.88 The fees charged were well over the actual $52 charge. I called back and again spoke to the same rude man and told him there was an error and I was on my way to resolve this mistake. He yelled that I should call the corporate office. I called U-Haul customer service and asked them to investigate the overcharges. Kim D (the U-Haul customer service rep) noticed the in/out mileage and the gas charges were excessive and inconsistent. She created a CAF (customer action file) to record my complaint and assured the overcharges would be refunded to my credit card. I appreciate U-Hauls time and consideration in this matter. My U-Haul experience at 10846 Merrick Blvd was rude, disrespectful, dishonest and accusatory. 10846 Mart Inc is misrepresenting uhaul by stealing, cheating and deceiving customers. This is unacceptable.

Wayne W. le

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Le client n'a pas laissé de commentaire.

ERNESTO F. le

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The people who work there were nice, equipment was ok.

Kevin B. le

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Vehicle shut down 8 times while driving. Check engine light came on after I had the vehicle for an hour and stayed on. Vehicle puttered and lost power. I was also charged for a dolly/hand truck that was not furnished at the location. I inquired about a deduction or reduced price for rental, all of a sudden the person behind the counter didn’t speak English well and was unfamiliar with the use of the computer. Worst ever, I will contact my lawyer.

Charmaine J. le

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Make sure the vehicle get proper service before rental. Although I did a pre check-in , the process was still too long

Daveton M. le

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Better Employees.

Alkaire T. le

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Le client n'a pas laissé de commentaire.

geovanny D. le

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Le client n'a pas laissé de commentaire.