Stay professional @ courtesyPatsy K.
Customer Reviews for 1201 Oil
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The back was so dirty and poor customer service never again will I go there 😡Sonya F.
Le client n'a pas laissé de commentaire.Geneva S.
Cashier at this location was very very rude I don't suggest any one get a haul from east 185 th location I would not recommend this place to anyone I might even close my account with uhaul because of the rudeness and disrespect I endured there I think I'll open me a Accout with penskedawanda M.
Pay attention to customers Make sure extra charges aren't added when they shouldn't beJonathan D.
I was charged a extra $10KWAMINE D.
Make sure trucks are in good condition. Make sure reserved equipment is on hand. Make sure every representative knows how to thoroughly do the job.Hollie A.
The truck had little to no power steering. The supplies I ordered with the truck was not there and I didn't notice till I inspected tgectruck. Nobody forewarned me. The truck was parked in an area where there was some floodingKatherine W.
Make sure truck is clean for customer and they receive all items paid for to assist them in moving (did not receive furniture and appliance pallet)Laurie D.
Le client n'a pas laissé de commentaire.Roxsann G.
Le client n'a pas laissé de commentaire.CYRUS G.
Best uhual experica D.
Le client n'a pas laissé de commentaire.viola M.
Le client n'a pas laissé de commentaire.Ashley T.
Truck was very dirty, power steering barely worked, transmission in bad shape. Was just glad I made it back to the facility before it broke down.Joni G.
I order a dolly it wasn't there. I had to clean off all the snow and then the windshield of the truck was full of hard ice that I had to clean. The lady at the gas station was no help at all and seem don't to care. The oil light was on it was low. About 40 to 45 min I was still there because the truck was not ready to go. So I couldn't leave at the time I ordered to pick the truck up at 9:00 am. Then when I brought it back , the man who was behind the window at that time wanted to charged me late fee because the lady didn't tell him what happened when I came to pick up the Truck at 9:00 am. I'm still waiting for my receipt and today is Sunday. The man said I will have my receipt with in an hour Saturday evening. And I call the UHC of Cleveland Regional Traffic Office at (216) 631- 3700 to make my complaint while I was still there at Mobile Oil gas station 1201 E. 185th St. Cleveland Oh 44119 (216) 731-1176. The gentleman on the phone said he will have someone to call me who is working that region. And I'm still waiting on that call. This is bad service I ever received from U Haul. Can you please send me my receipt.Thomas O.
They didn't have the truck ready at my appointed time, and there was no one available at the store who could assist me. I was told to return when the UHaul guy would be there, but he never showed. The gas station attendant had to help. Truck dirty, no dollyâ€¦horrible!Patrick V.
Great serviceHaleema S.
Le client n'a pas laissé de commentaire.Caesar B.
Le client n'a pas laissé de commentaire.Sonya D.
I got charged for an additional day when I had the rental 1 and 1/2 hrsJULIO C.
Le client n'a pas laissé de commentaire.Rashun H.
Le client n'a pas laissé de commentaire.belinda J.
The problem was he charged us for going over 3 miles after we left more gas in the tank than we found. He knew this too. He said he had no choice and the fee wasn't great, just irritatingIzzet S.
Le client n'a pas laissé de commentaire.Cheyenne L.
There is a large mud hole in the rear of the building where the trucks are parked. Fill it in please!payton H.
Le client n'a pas laissé de commentaire.patricia W.
Le client n'a pas laissé de commentaire.Damian O.
Le client n'a pas laissé de commentaire.minor U.
Truck for 3 days cost $30 less than a truck for 6 hoursBritt B.
Truck was not ready when I arrived, was not cleaned out, did not have the furniture padding that was reserved, was told that I return the vehicle whenever, when I showed up that night the clerk told me nobody was there for the return so I left the key and had to call the next morning to make sure it was returned.William S.
I was not offered up saled on a dolly offer, I could of really used that! Quick and easy transaction.Beverly O.
I do appreciate that they allowed my need to have truck for another day and I was able to fill gas at the same placeLINDA K.
Awesome service.Michelle C.
Money was suppose to be deposited back into my account still haven't got itARTREL A.
Omar is a phenomenal service provider. Thanks sir.akin F.
Offer customers a lock to purchase. I was down a mover due to someone having to stay and watch the truck as it was loaded.michelle M.
They were wonderful at the location. Very helpful, efficient and courteous. I would recommend this location to others.Catherine P.
I'll rent from U Haul every time very efficient .GERALDINE W.
Le client n'a pas laissé de commentaire.Latia H.
Le client n'a pas laissé de commentaire.Olivia A.
Le client n'a pas laissé de commentaire.Pamela G.
Service was excellentTeri B.
Ovarall eveything was handle very professionalSharlene S.
The truck was very dirty inside and out. I had to clean it. I will not rent there anymore.Tracey A.
Make you tell them they have to pay a rental tax that was not part of the original quoteSteve H.
The people at the store were polite. The inside was not swept out. My main problem is the false advertising of 19.99. With all the hidden fees it is very deceptive to advertise it as 19.99. Amber at the call center was wonderful.Regina C.
Great job , booked another date alreadywillie E.
This in in a small busy gas station. It would be helpful to have a designate place to park.BARBARA G.
Uhaul pick up was horrendous. Not the location, the process. My uhaul pickup location/truck was changed two times after paying to guarantee my pickup location.Lauren D.
God experience.Fadi N.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.Corinthia C.
Le client n'a pas laissé de commentaire.Shaun L.
The location was a big help for me. Customer service was quick , easy and friendly. Anyone in the area that needs a truck rental, check out 1201 Oil. They made my moving experience a lot more easier and a little less hectic. Thank you all!Kimberly J.
Truck was not equip with dollyOdessa A.
Nothing great location friendly guyGreg M.
Everybody was great!annette T.
Le client n'a pas laissé de commentaire.Brandon C.
All goodGrace D.
Le client n'a pas laissé de commentaire.Ben W.
The truck was beat up really bad it wasn't clean and the staff was rude ...India T.
Le client n'a pas laissé de commentaire.VICKI H.
Le client n'a pas laissé de commentaire.danielle L.
No improvement needed. Keep up the excellent service. We appreciate you meeting our unexpected accommodations.Jaymez D.
Le client n'a pas laissé de commentaire.Evelyn S.
They tried to rip me off, the gas was not full when I acquired the moving truck and they tried to charge me for gas I did not use, the vehicle was poorly maintained and Maintenance was need as the truck did not drive well and brake warning light engaged while driving.Lamar B.
Le client n'a pas laissé de commentaire.Michael G.
It was dirty had cigar residue in the truck, and water bottles. Covid 19 is out that was unacceptable. Then the truck needed repair dont give a truck with engine problems to a customer. Anything could have happened. I will.goe to a different uhaul next time.Michelle S.
Le client n'a pas laissé de commentaire.Deonca O.
Le client n'a pas laissé de commentaire.Amber M.
I was overcharged an extra day on two separate rentals. Store tried to rectify, but it was a corporate error that has not yet been resolved.Charice S.
Windshield has a crack across the entire glass. Staff at the location were great. Prompt, friendly, and knew the process. Got me out and on the job quickly. Checkin at the end of the day was equally easy.KEVIN B.
Le client n'a pas laissé de commentaire.Tee J.
Employees were not friendly nor professional. During my scheduled pickup time for the truck the cashier/employee was scrolling through Facebook on her phone for the majority of the time. When dropping off the truck the cashier/employee was hesitant to say â€œHiâ€ after I said hi first. Typically the employee should at the very least greet the customer.celeste B.
Le client n'a pas laissé de commentaire.dorian S.
Le client n'a pas laissé de commentaire.Curtis S.
The overall experience was good , but the front of the truck should have been vacuum and wiped down.Katie F.
Le client n'a pas laissé de commentaire.Iris F.
I returned my uhaul on the 24th the same day I received it and was changed 5 days when the van been returnedIndia T.
Don't over charge customers. I was charged for an extra day when I returned the truck the same day. I will never go to this location again.Shaynece W.
I RATED THE LOCATION AS BELOW AVERAGE ONLY BECAUSE THE FILLING STATION IS A BIT ROUGH. HOWEVER, FRANK THE OWNER WAS AWESOME. HE OFFERED GREAT CUSTOMER SERVICE. THE OVERALL PROCESS WAS VERY SMOOTH.MOLLY R.
Nice experienceSusan S.
Have a good battery in the truck. It died and I had to wait over 4 hours for roadside assistance.Shaquanta B.
Don't rent from the location at 1201 which is at a gas station in 185th in cleveland. They Double charged me, the truck was dirty. Such a terrible experience!!Antonio H.
Le client n'a pas laissé de commentaire.keith J.
Le client n'a pas laissé de commentaire.Tim W.
Nothing for right now. Everything was great.Fernado T.
Le client n'a pas laissé de commentaire.Tajania H.
Easy access. Great service. Easy to work with.Antonio R.
Always check the gas before rentingPamela G.
Le client n'a pas laissé de commentaire.Shirelle M.
This location is a total mess. The service is totally unprofessional. The location is not safe at all. To complete the check in the gas station clerk pulled up an empty paper and asked wrote down all the info. She had no idea about how to do check ins. Then she called someone to confirm the rental and go over all the info that I already provided. I rented the truck until 4 pm. But they forced me to bring it back at 3 pm. And they stated that they will charge late fee if I don't come on time. It is a total disaster. I will definitely not pick any truck from Uhaul again since they work with those unprofessional people with locations that have no safety whatsoever. Never ever again Uhaul.Murat Y.
The interior wasn't spotless but I am used to that. It was tidy. The oil light was on and I was assured that that was in the system - a little unnerving, though. For me, the location was perfect and pick-up was easy.MaryAnn T.
The person to give out the uhaul was not present. The gas station cashier had to call him and run everything over the phone. I also reserved a utility dolly, they did not have any supplies or equipment. When returning the vehicle the person still was not present. The cashier took down my info without even verifying that it was correct. And then my card was charged way over the amount. When I called he said oh well it was out of his hands and hung up. Would not recommend.Nijza A.
I was very dissatisfied with the service and the location. I would like a manager to call me .Shardawn D.
Everything went extremely smooth very very satisfiedMichael S.