Évaluations des clients 19 Petroleum

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 19 Petroleum

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Willie D. le

Évaluation :

All trucks should be full of gas. It doesnt make sense that i pick up a truck at 3/8 tank. every pickup and drop off should be at a full tank so people pay for what they use, not just waste money

John C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Miriam Z. le

Évaluation :

This the best location to rent a Uhaul. Service was excellent.

Jessica W. le

Évaluation :

My original contract included a 26 foot truck and an 8 foot covered cargo trailer. My reservations were repeatedly changed to a smaller truck and an uncovered trailer in the days leading up to my rental and move. This caused extreme chaos the day before pickup and caused me to be on the phone with Uhaul for hours trying to straighten things out. The next day was just as bad as your company sent us to two different locations to pickup our equipment. The first location was still waiting for the 26 ft truck that we’d rented to arrive back. After twenty minutes of waiting we decided to go to another location. When we arrived to our destination in Florida we got held up by over two weeks on the closing of our new home. We had to leave our belongings packed in the truck and cargo trailer for almost 10 days. We had a queen size mattress in the covered cargo trailer that took water damage while it was parked. It cost us $1000 and was only 2 years old. I’ve moved with Uhaul at least five times over the course of my years and this has been the worst experience of my life. Next time I move I’ll be looking into my options.

Miriam Z. le

Évaluation :

It was a great experience. Friendly service and very professional.

William P. le

Évaluation :

HONEST!!!!! Left my brand new AirPods in truck. Called and they retrieved them for me!!! Thank you!

RONALD M. le

Évaluation :

I've rented from UHaul before and this was the most unprofessional experience that I've encounter. It wasn't an office but a hole in the wall where you conducted business, I mean literally a hole in the wall!!! It rented a Uhaul commercial hand truck which wasn't in the van. When I asked about it, he pointed to the size of the gas station and said taken one of those. I took pictures of the van because it had damage on the right. There was a dirty mop and bucket inside the van. I'LL WILL NEVER USE THIS SITE AGAIN EVEN THOUGHT IT IS CLOSET TO MY PLACE OF RESIDENTS.

Karina F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Meldrick R. le

Évaluation :

location should open at earlier time

awilda M. le

Évaluation :

Le client n'a pas laissé de commentaire.

DONALD L. le

Évaluation :

The pickup location was very convenient, within walking distance from my home, but it was extremely crowded with other vehicles, and it was a tight squeeze to get my truck out without needing to have another vehicle moved. There was another identical u-haul van parked in front of mine that would have been more easily accessible.

Sharon T. le

Évaluation :

Great Customer Service

Girvin M. le

Évaluation :

I rented a truck for 1 day from 12 to 9 only used 5.5 miles and returned the truck before time I received an invoice 3 days later with 111 miles and charged me $199 and took them 4 days and a show up at the rental location for my reimbursement.

Krunalkumar D. le

Évaluation :

They have vehicle parked surrounding the vehicle i was given by app. i had to wait 2 hours to get this vehicle. I will not recommend friend or family this location.

Jaime N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eudis S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jairo S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sharon Ann F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Beth M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lillian R. le

Évaluation :

Was very happy with over all service. Gentlemen was very accommodating.

Kenneth P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tsumujgi M. le

Évaluation :

The person who is handling at this location does not speak good english and I was not explained well about returning the van. When I returned the van he was not there and was told an employee who works at the gas station to drop a key into the key box. :After a long day of moving i found out I had to check in for retuning the van via web site. Needless to say I was charged late fee and I called this location but he was no help. He told me to call the customer serivce but they are no help eighter. Terrible terrible experience. Do not think I use Uhaul sevice again.

Kenneth P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ebony J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rasheedah G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Crystal H. le

Évaluation :

The manager told me a $50 cancel fee was charged because I hadn't arrived at the set time to pick up the truck, but that it would be applied to my rental since I arrived to get it. I had the truck for 24 hours so I don't see what difference it made when I was able to arrive. Now that I have returned the truck I got charged the $50 and the cost of the rental for $66.01. I had to call three times to get the charges reversed! and the customer service rep just transferred me to a "field rep" who was actually the man at the perth amboy station I got it from who just started complaining about why was I calling him and that he has nothing to do with billing. Then he instructed me to call uhaul customer service back when that's who I called to begin with and they transferred to me. I finally was able to get a rep on the phone who knows how to do her job and she was great. Very professional and took care of the refund. Receiving good customer service should not be this hard.

Vernita R. le

Évaluation :

The owner is OUTSTANDING! Excellent customer customer!

MAD THE TREE ROO M. le

Évaluation :

They are over charging customers with milles and fees that initially were not included.

Nicholas B. le

Évaluation :

Le client n'a pas laissé de commentaire.

waleska S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Prakash K. le

Évaluation :

Le client n'a pas laissé de commentaire.

david Z. le

Évaluation :

Great Service!!!

Hendry A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark A. le

Évaluation :

Le client n'a pas laissé de commentaire.

george C. le

Évaluation :

Problem with reservation contract. I said I did not want the collision coverage ,and when I went there is was not taken off. The rep. could not take it off, also no parking there had to park on the street and walk back. At 9:00 a.m. no one was in the office and after waiting there for a while the mechanic told me to call the number on the wall. After the call , he was there pretty fast. Overall terrible experience, I have used uhaul before with no problems, next time I need a vehicle I will think very hard if I will be using uhaul.

Lindsay G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darrin F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rosa F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph L. le

Évaluation :

Gentleman working the counter was very nice and helpful

Keldon S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Manuel M. le

Évaluation :

The person in charge is not personable Does’nt look like he wants your business Take it or leave it kind of attitude. I’ve been there 4 different times , he does’nt even Say thank you .

Angel V. le

Évaluation :

Always a pleasure doing business with you guys at Perth Amboy Uhaul.

Jack M. le

Évaluation :

Uhaul should hire Steve Shabtai as their customer service and rental representative. Steve = 5 star Uhaul customer service/ representatives = 2 star

Rakesh N. le

Évaluation :

None

laura H. le

Évaluation :

I have three different charges for same for same truck and when I pick up it truck had no gas I had to put 20 gas in before I left locating so I hoping that comment practice you charge me for gas when I re turn truck when tank was empty when I got it. And I was late picking truck up and told truck had already on hold was cancel and charge me for . My credit card over 150 dollars. I am not happy and will not recommend this location at nor rent them again

Richard R F. le

Évaluation :

Great guy running the place. Easy to deal with. No nonsense. Great equipment. People who leave a bad review. Tried to get over on him. He's a straight up guy. You do the right thing. And he will too !!!

armando G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jean L. le

Évaluation :

Make sure you charge for what was used. I received the truck with half tank and 65101 miles. I am being charged for extra 21 miles because it was wrongly recorded. The paper shown 65083 which was wrong. It should be noted the discrepancy. 65083 mileage vs 65101

Jessica R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karima S. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH C. le

Évaluation :

To expensive & not enough inventory

BRIAN B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marcus M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elvin J. le

Évaluation :

Excellent Van and the Uhaul app was very easy to use. Customer representative was also excellent!! Would definitely recommend and will use again.

Marlo M. le

Évaluation :

Le client n'a pas laissé de commentaire.

chris P. le

Évaluation :

Great truck

Dennis B. le

Évaluation :

A Italy give the customer the dolly and pads ordered, and if unavailable, do not charge said customer for them.

ricardo S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Madeline R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Siegfred H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Valerie V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert M. le

Évaluation :

Le client n'a pas laissé de commentaire.

allen G. le

Évaluation :

Hello, the truck that I picked up was not safe at all. 1/3 of the way in; the car began to screech and would not stop. It turns out the alignment was completely off-centered and any turn of the wheel would let out a blood-curling scratching/screeching sound. The tires themselves had absolutely no tread left on them. Whenever there was a stop, the tires had no traction to stick onto and it was a dangerous maneuver every time you hit a traffic stop Lastly, the ABS brake light notification turned on and there was a continuous, ominous, loud thudding sound. At this point, I understood the car was absolutely undriveable and I had to drop off the car 1 day early and in a different location because I did not feel safe at all in driving it any longer.

melissa B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nathaniel K. le

Évaluation :

Great service!!!

JAMES L. le

Évaluation :

Just keep doing what you are doing. You were personable and very helpful.

Judith C. le

Évaluation :

Good service very satisfied.

George D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Julie H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas D. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID Z. le

Évaluation :

They helped me select the right size truck. It was smooth and easy. This is the BEST location.

William H. le

Évaluation :

Le client n'a pas laissé de commentaire.

JONISE S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darrin F. le

Évaluation :

Le client n'a pas laissé de commentaire.

eduardo O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jose H D. le

Évaluation :

Early closing time for pickup with a human. They put the wrong key in the Dropbox but attendant for gas station was helpful despite language issues.

Ramona R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas H. le

Évaluation :

The interior of the cab had a very strong and horrible chemical smell (like aftershave or a chemical lab). Not sure if this came from the last renter or from something at the rental location, but either way it should not have been rented in that condition. Also the one-man rental operation is run from his cell phone which he frequently doesn't answer (happened to me repeatedly when I called, and I saw it happen to others while I was in the store). I almost missed my rental becuase when I finally got him on the phone he said he 'closes at 3:30 PM' even though the reservation was for 5:00 PM... Would not recommend this location at all.

Yolanda L. le

Évaluation :

I used your truck before and had a problem this time I was over charge and no one didn't do anything about my problem is am still waiting for a response.

DAVID Z. le

Évaluation :

This is the Best location in New Jersey. Steve was a great help. Thank You!!!

tashba P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maribel M. le

Évaluation :

I WAS OVER CHARGED BY 13 MILES. I PICKED UP THE TRUCK AT 2:06 PM ON SATURDAY, 12/1/18 & DROPPED IT OFF WITH MORE THAN A QUARTER OF A TANK AT 5:26PM WITH THE DOLLY IN THE BACK OF THE TRUCK. I FILLED THE TANK MORE THAN I RECEIVED IT AND TOOK BEFORE AND AFTER PHOTOS I ALSO ORDERED A 15' TRUCK PICK UP SCHEDULED BY YOU AT 2PM, WHEN I ARRIVED, THE CUSTOMER SERVICE PERSON BEHIND THE DESK ASKED IF I WOULD TAKE A 20' INSTEAD, THE CUSTOMER HAD NOT RETURNED THE 15' TRUCK IN TIME FOR ME TO PICK UP. MY FINAL BILL SHOULD'VE BEEN $65.81 THAT IS ALL!!!!!! PLEASE CREDIT MY DEBIT CARD BY $32.65. THERE ARE SOME ILLEGAL TAX CHARGES THAT REFLECTED ON THE EQUIPMENT CONTRACT # 27453958, EQUIPMENT #IT 25070, DISPATCH FORM # 48668. I WOULD ALSO LIKE TO ADD THAT MY FATHER ANGEL L. DELGADO PEREZ, USED THIS EXACT UHAUL BACK IN SEPTEMBER OF THIS YEAR AND WAS ALSO ROBBED BY THIS MAN BEHIND THHE WINDOW, LOCATED AT: 19 PETROLEUM - (48668) 74 WEST POND RD PERTH AMBOY, NJ 08861 TEL: 732-324-5631 I WOULD LIKE THIS TO BE RECTIFIED IMMEDIATELY, FOLLOWING WITH AN EMAIL THAT MY BANK ACCOUNT HAS BEEN CREDITED IN THE AMOUNT OF $32.65. I WILL GIVE YOU 24 HOURS TO COMPLETE MY REQUEST, BEFORE REPORTING YOU AND THE MAN BEHIND THE COUNTER FOR THEFT, WITH BBB, CONSUMER AFFAIRS ETC.... PLEASE RECTIFY THIS ASAP. THE $32.65 CAN BE USED FOR GROCERIES, OR A BILL IN MY HOUSEHOLD. I WILL SAY THIS SITE/UHAUL STORE SHOULD BE INVESTIGATED IMMEDIATELY. I'M WONDERING HOW MANY OTHER INNOCENT VICTIMS ARE OUT THERE!? TRUST ME, JUST OUT OF PRINCIPLE, I WOULD START A CLASS ACTION LAWSUIT AGAINST THE COMPANY AND THE EMPLOYEE. THANK YOU, MARIBEL MOCCI MARIBELMOCCI@GMAIL.COM 201-523-1003

ARIELLE C. le

Évaluation :

Great service, fantastic manager!

BILL V. le

Évaluation :

I reserved a 20 foot truck 10 days prior to my move. When I arrived at your location the only truck available was a 15 foot. I caused me to make 2 trips and cost me an extra $150 dollars for the moving men. A total loss for me. Very unsatisfying experience

Melvin E. le

Évaluation :

Le client n'a pas laissé de commentaire.

James R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrea A. le

Évaluation :

Customer service is horrible. The person working in the front is very rude with all customers not only that I experienced this bad customer service. I was not able to remove my own car from the parking lot since other trucks cover my car. I was never instructed where to park or leave my own car. I had to take the rental home and now charging me extras fees. That I shouldn't even received. There was no explanation so ever as far as where to leave my car. It was my first time renting what a bad experience. I will not rent again with this location. I will definitely dispute the transaction for overcharging me. Not a happy customer for sure.

Richard R. le

Évaluation :

The dude at the spot was mad cool.

tashba P. le

Évaluation :

The only place I will rent from moving forward excellent service!!!

gabrielle E. le

Évaluation :

Be on time , have good customer service, and be respectful I will never go back to this location and will make sure to let friends and family know to stay away from this location.

Maureen S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sunny C. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

Best customer service of U haul we have ever had.

Torrey S. le

Évaluation :

Le client n'a pas laissé de commentaire.

francisco M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rudolfo S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kwame B. le

Évaluation :

Always fast and great service whenever I rent here. Excellent customer service and we always have great conversation about sports.

pierre J. le

Évaluation :

Le client n'a pas laissé de commentaire.

amrdeep S. le

Évaluation :

Le client n'a pas laissé de commentaire.