Customer Reviews for 190 Self Storage
(Concessionnaire U-Haul dans le voisinage)

598 évaluations

2007 E Business Hwy 190   Copperas Cove, TX 76522

(254) 547-5612

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(254) 547-5612

2007 E Business Hwy 190
Copperas Cove, TX 76522

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing i saw The person in charge was experienced and friendly

Elton K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
5

Have the equipment that I requested, reserved and provided my credit card number to confirm my reservation. I requested and I thought I was confirmed for a 26 foot truck and I was informed the day. Fore when I was already on the road to pick up the truck that the 26 foot truck that requested at the location that I requested was not available and that I would need to travel 50 mile north to pick up the truck. That is not good business. To even put more fuel to the fire, the 20 foot truck that I was given was not large enough fo the stuff that I had to move which required me to rent an additional trailer that cost me 135 $more... Afain that is not good business...

John S. 
Évaluation :
4

Two gentlemen there where amazing and very friendly!

Johnathn P. 
Évaluation :
5

Service was good

George L. 
Évaluation :
5

Awesome

Timothy H. 
Évaluation :
5

The release handle for the emergency break needs to be fixed.

Jaimie M. 
Évaluation :
5

Excellent Service

JERMARCUS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria L. 
Évaluation :
5

Everything was great.

Christopher H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Norman was a peach. But don't tell pple just to drop the keys in and ull get them the next day. There's a hole long process to CHECK IN and some pple won't check it in right if they take a person at their word. Other than that , Norman was nice. He was a very busy distracted man but once we were one on one , it got done.

Jaimie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARI L. 
Évaluation :
2

Truck had no ac and the power steering didn't work don't like the fact that I had to wait 10 min past opening to talk to someone and I also didnt like the fact I had to meet the uhal rep and a liquor store

Christopher C. 
Évaluation :
3

Check in process by phone took over an hour couldn't find anybody at the location to help connect to the Internet it was terrible and cumbersome should be reviewed way you do that

scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor P. 
Évaluation :
1

How is it a uhaul company is ran out of a liquor store? The online instructions were not clear or complete, had to do extra steps when I arrived at liquor store. Very shady, prices were not explained clearly.

Darwin L. 
Évaluation :
5

Good staff

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremiah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Great service. Friendly and professional employees. Equipment and facilities in great condition. Thanks

Luis P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brandi C. 
Évaluation :
5

The only complaint we have is that our money is still on hold. We made a 100 $deposit but we only had to pay 49 and we haven't received the rest of the money back on our card

claraine O. 
Évaluation :
5

Awesome customer service. Would definitely go back here before going anywhere else!

Erik J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
2

Still have not received my refund for the extra mileage they charged me and it's been almost a week, they also took their sweet time to help others fill propane before helping us with reservations. I had a reservation for 10 and did not leave their lot until 11:15.

Gorge A. 
Évaluation :
2

Proper maintenance

ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
4

The trailer door didn't open up all the way which made it difficult to load.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angelika A. 
Évaluation :
3

Process vehicle returns ASAP instead of waiting until the next day.

jason W. 
Évaluation :
5

Thanks

Bret L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zulma R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chantel D. 
Évaluation :
5

Staff was great!

Peter H. 
Évaluation :
5

I made a reservation for a Uhaul truck several weeks prior to my move date. The day before moving I was told there were no trucks available and would have to go to another town. This cost me time and money. I am very disappointed and will consider one of your competitors to fulfill my moving needs and would recommend that course to my family and friends.

William M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jimmie H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VERNON L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis D. 
Évaluation :
4

Could not rent truck for 3 days at this location. Had to go to a different location to get a truck for 3 days.

Russell K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

SUPER staff. Displayed positive attitude and very professional. Appeared to enjoy their job. Property was very clean.

Lee B. 
Évaluation :
3

Pretty disappointed...I saw in the back of the truck if you sweep the truck you get 25 $off. I took pictures of it clean and I made a note of me disagreeing with my total payment amount and yet no one looked over it or contacted me about it. I tried emailing back the email that sent me my receipt that was linked to send an email for any concerns and yet it was unavailable. Poor quality in the no contact app.

Sumera A. 
Évaluation :
1

Very degrading, talked down to me like I didn't know what I was looking for. Doesn't answer phone calls to allow customers to communicate with them about there equipment being dropped off a day early. Also doesn't mention his location is closed Sunday.

michael G. 
Évaluation :
5

Great service, thank you!

Kenneth T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nikki S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Huldah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josh B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

micheal H. 
Évaluation :
5

Great customer service and clean vehicle, Thank you! Made the transaction smooth to get me on my way.

Ken T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY R. 
Évaluation :
3

Uhaul official and office are located in a liquor store.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esau E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina B. 
Évaluation :
1

A complete joke. This place was not clearly marked as to where to drop off your trailer and where the office was. I was helped by an individual that didn't even work there.

DANIEL WILLIAM B. 
Évaluation :
4

The tires looked newer, however during the move, we had a less than gentle ride and ended up having to call roadside assistance. Our drive ended up taking an additional 10 hours due to both front tires not being in good condition. We moved half way across the country and were both on a tight time table and couldn't afford to be broke down on the side of the interstate for several hours after already taking longer to drive the distance covered due to the poor conditions of the tires. Upon reaching our destination, we couldn't even immediately unload the furniture due to pure exhaustion. It would have been nice to drive through without complications especially since the truck didn't even have 50k miles on it. I've always rented from U-Haul but this experience has left me feeling unsure that the vehicles are properly and REGULARLY maintained. The gentleman I dealt with at the pick up location was wonderful though.

Heidi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ala H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tucker N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy B. 
Évaluation :
5

Both gentlemen were very nice & professional. Ben unhooked the trailer for me & was very personable. If I need U-Haul service again, I'll be using this location. I will also recommend it to others.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
3

I gave it 3 stars because I had to meet with the U-Haul Rep at the liquor next door. The issue with that is the store was small so it was pretty tight with the Rep, the liquor store employee, myself and the customers. In the days of COVID-19, that wasn't the most comfortable situation. Also, because the Rep was at the store, there was no one answering the phone at the actual U-Haul store. I called twice before to let them know I would be late and couldn't reach anyone. I presume the Rep was at the store because the U-Haul location didn't have AC. The guy was very nice. The process was pretty quick and smooth.

Simone J. 
Évaluation :
5

Nothing really. Besides making sure that you have an employee actually answer the phones. I had to stop in the office to confirm and then only to find out the pick up location was not the actual uhaul location

Aaron G. 
Évaluation :
5

Only drawback is the hours of operation.

Candy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse H. 
Évaluation :
5

Everything was fine!!

Tonja D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles D. 
Évaluation :
3

Minus the condescending bearded idiot who works at the facility who minds you needs his mouth rocked the products are not bad. I would prefer to rent products at another location than deal with the owner of the facility although knowledgeable on his products is a disrespectful condescending trash.

ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M. 
Évaluation :
5

Very helpful

Ubaldo C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kira S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
4

We were told that road grime doesn't count as unclean and if the last person threw a bag of chips on the floor and it wasn't cleaned up then that's unclean. That's understandable but a bit more cleaning in the cabin of the truck would have been appreciated. We didn't pay much attention to it when taking the truck off the lot, but there was A LOT of dirt behind the seats as well as spills on the cup holder area. Quite the amount of dust too. With COVID concerns, I went in and used disinfectant wipes to clean up the cup holder area, stealing wheel, and seats. I don't understand why other locations are disinfecting while this location wasn't, or if they are why the inside wasn't thoroughly cleaned. However, it wasn't a problem, the man who did our paperwork was very friendly and funny which we enjoyed. The location is great, just wish the cleaning was better.

Mikayla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogelio R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Best UHaul service I have ever used.

LARRY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGMILD H. 
Évaluation :
5

Great customer service from the gentleman who assisted me!

kaylea W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitra N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley H. 
Évaluation :
4

Friendly staff.. Business open at 1000 am, just a reminder to others.

GUY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
3

Fix your computer issues. I had to go withdraw 400 $in cash to make a rental I reserved online and in advance.

Jay R. 
Évaluation :
5

Owner was super friendly and helpful. Showed genuine care for my safety.

Daniel W. 
Non reviews have been submitted for this location.

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