Évaluations des clients 21st Century Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 21st Century Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

chastayne J. le

Évaluation :

Le client n'a pas laissé de commentaire.

David A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leslie B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kim C. le

Évaluation :

Le client n'a pas laissé de commentaire.

CARLOS G. le

Évaluation :

They should warn that if they add more fuel or more, the money invested is not returned.

CARLOS G. le

Évaluation :

Le client n'a pas laissé de commentaire.

cheryl H. le

Évaluation :

I had the worst experience for I was stopped by the cops for stolen plates, given several places to go for equipment that appointments were scheduled for me to go. My one way trip moving to Charlotte NC was delayed for 2 days inconveniencing my movers! I wasn't able to get the car dolly for the contract was screwed up because of the initial stolen license plate problem!!!! I was not properly compensated for my gas or mileage!!!!! Let alone the trauma of being pulled over by the police!!!!!! NO MORE U- HALL!!!!!!!!!!!!!!!!!!!!!

Cynthia F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sean M. le

Évaluation :

I don’t have her name but thank you to the woman who took my rental in. Very helpful.

Jessie N. le

Évaluation :

My reservation was not in the system. The person checking me out was not focused on my transaction and seemed to be trying to do lots of different things at once and was a bit scattered. What should have been a 5 minute process was 15.

Todd S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pat D. le

Évaluation :

The store itself was fine. However the experience itself was not that great. I searched online to find a place where I could pick up a van at 7AM. 21st Century was the closest available, and despite their opening at 9, the app said there was 24/7 service and I could pick it up via mobile at 7. After the initial booking, I found out I could move a day earlier so I was happy when I spoke to a representative who said I could reschedule and pick up using my mobile phone at the same store. When I got to the store, they were not open and the app told me to come back at 9AM. While this was only a minor setback, and was explained once I spoke to a second rep, it is unacceptable that after speaking to the first person I was not informed that I couldn't pick up the van until the store opened. 24 hour service was advertised but not delivered.

Beatriz F. le

Évaluation :

Nothing!!! Because the costumer services is amazing!!! They are friendly, fast, educate, i rented 2 times in this location and that is the reason why i come back because as a costumer i felt welcome and important!!!

Pamela U. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elisa M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Samara T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amy W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kyle S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas B. le

Évaluation :

Le client n'a pas laissé de commentaire.

David N. le

Évaluation :

I was charged $28.00 for SafePlus coverage when I did not choose this from the online pick-up option.

Jonathan B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelsey S. le

Évaluation :

The employees at this location were very nice and helpful throughout the process

Kathleen L. le

Évaluation :

Truck driver side door broken, mirrors broken, rep had no customer service skills whatsoever. Very rude, very unprofessional.

Aurora P. le

Évaluation :

I love how they treated me .well respectful and out standing people.they help me well.i appreciate it .I will return when needed

william S. le

Évaluation :

Lesley was a pleasure to deal with ….

April B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alfredo S. le

Évaluation :

After returning the rental can I was charged twice. Once for the to amount me. Ce for another amount in which I do not know what from which put my checking account into a negative status. I would like to know what this extra charge is from and why was I not informed prior.

Sean M. le

Évaluation :

There were multiple issues with my reservation. First, I was told 3 days prior that my primary location was unavailable and that the only option was now 30 minutes away and opened 2 hours later than my requested pick-up time. When I arrived Friday morning to pick-up from this location, they didn't even have the truck size I ordered and had to upgrade me to a 15' truck. The truck was far too big for my move and too wide for the alley behind my apartment creating issues maneuvering the alley and causing many of my belonging to shift and fall during the drive due to the extra space. In the store, this change took over 45 minutes to process making me even later than planned due to the delayed opening time of this location. The workers, while very nice, had to call someone else to complete the upgrade to ensure I wasn't charged more. The gentleman they called still made errors and said he would comp the dolly and furniture pads (even though I had called to remove the furniture pads the day before). HHe didn't however and only comped the furniture pads and still charged me for the dolly. After waiting for over 45 minutes, I didn't want to spend anymore time waiting for him to correct it. Overall, it was a very poor experience even though those working in the store were very kind as I had called the day before to confirm everything. At no point was I offered a free upgrade to maintain my original location preference as I had reserved the trucks weeks ago. At no point would I consider this experience easy or seamless even though I completed all of the recommended steps prior to pick-up. This just further lowers my opinion and experiences with U-Haul after the last time I used the service and also had to wait over 30 minutes to pick up my reserved truck after calling beforehand and being told it was ready to go.

Ann J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Norys M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Loretta H. le

Évaluation :

Millie and staff was EXCELLENT! They were extremely helpful and professional ...customer service was OUTSTANDING!! I will definitely use them if I need storage or a truck and I will also refer all my friends and family to them!

linda R. le

Évaluation :

It was excellent , Ty very much !

XAVIER V. le

Évaluation :

Excellent excellent service and great great understanding buys 21st century storage U-Haul keep up the good work girls thank you so much

XAVIER V. le

Évaluation :

Le client n'a pas laissé de commentaire.