Customer Reviews for 24 Hour Storage LLC
(Concessionnaire U-Haul dans le voisinage)

151 évaluations

3517 Bienville Blvd   Ocean Springs, MS 39564

(228) 215-0009

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam et dim : 7h30 am à 1h pm
Heures d'ouverture spéciales
  • 12/24/2021: 8h00 am à 12h00 pm
  • 12/25/2021 - 12/26/2021: Fermé
  • 12/31/2021: 8h00 am à 12h00 pm
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(228) 215-0009

3517 Bienville Blvd
Ocean Springs, MS 39564

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam et dim : 7h30 am à 1h pm
Heures d'ouverture spéciales
  • 12/24/2021: 8h00 am à 12h00 pm
  • 12/25/2021 - 12/26/2021: Fermé
  • 12/31/2021: 8h00 am à 12h00 pm
  • 1/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All when very good.

BENNY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Expérience générale 
Évaluation :
5

A Uhaul representative attached the trailer to our car. Apparently they did not do it properly since the trailer came off the car while driving and damaged our vehicle. Luckily my husband was able to get the trailer back on the ball and continue but it had broken the electrical connection so there were no lights on the trailer for the remainder of the trip and now I have a big hole in the back of my car. Thanks a lot! No one from the location has contacted us since.

JAMES C. 
Évaluation :
5

All good. Gal at counter very helpful.

Sheryl G. 
Évaluation :
1

Would NOT recommend U-Haul at all!! 1. There was no way to pick up my rental truck after hours because the location had no way to leave the key in a secure location for me to pick up when they weren't there. So, I had to leave work early, which was a real inconvenience to my boss!!!! So why did you take my reservation in this case? IDIOTS! Nobody called to let me know this, so if I hadn't called to confirm my reservation, I would have arrived to find there was no truck for me!!! 2. Upon return of the truck, you charged me 10 $for CDW, which I DECLINED when I reserved the cargo van. I disputed this charge, and you put the 10 $on my card anyway. Will NEVER do business with U-Haul again!

Cynthia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE D. 
Évaluation :
5

Continue with the excellent customer service at the 24 Hour Storage/U-Haul rental facility.

STEPHEN K. 
Évaluation :
5

The employees at the Ocean Springs location were great! Very helpful and friendly. These ladies made relocating from Michigan to Mississippi much easier for me and even found and returned my phone to me, when I left it in the truck I was returning. Merci.

DEBORAH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betzabe R. 
Évaluation :
3

When I arrived to pick up my truck, furniture pads, and appliance dolly, I found out that those items were not available at the location. I reserved everything in person at this location a week in advance, I stoped in to pick up boxes 4 days in advance and I confirmed the pickup date, time and location. When I arrived, none of the items were there, but were at another location 20 minutes away. I already had load/unload help scheduled to arrive within 30 minutes, so I had to rent a smaller truck, that did not have an appliance dolly, and only had half of the furniture pads I had reserved. This was not a good experience.

William A. 
Évaluation :
5

The whole staff was friendly, helpful and professional.

WILLIAM H. 
Évaluation :
5

I love this place more than any I have ever used. Alicia in the office is the absolute best she will help with anything that she is physically able to I'm treat you respectable and kind I just love her and working with her. I definitely recommend this place the only way I could like it better is if it was cheaper haha

Carolyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell L. 
Évaluation :
5

Faculties were very clean. Staff friendly and easy to work with!

Steve S.  |  Expérience générale 
Évaluation :
5

Sam was great helped me to the max.would recomend u guys for ever thanks.great experience

PATRICK G. 
Évaluation :
5

Excellent service as well as the equipment.

RONALD O. 
Évaluation :
5

Everything was conveniant comfortable n i enjoyed the drive

DEBBIE M. 
Évaluation :
5

This was my first time ever renting a UHAUL. I had a really great experience. Even though the manager had accidentally double booked a reservation, which caused me to get a particular size Uhaul that another customer desperately needed, after I decided to take the bigger size so that he could have mine, the employee quoted me for the smaller size as a courtesy. Everything was explained well to me. Their check in and check out proces is very well thought out and straight to the point. So easy and simple to use. I would definitely recommend this place and use them again.

WENDY P. 
Évaluation :
3

Facility looked nice

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

The truck was old and in bad shape, but it ran fine.

REGINA H. 
Évaluation :
2

I was charged a cleaning fee even after I cleaned the truck out myself… even used my leaf blower to make sure I got it all out.

Jobe A. 
Évaluation :
5

Sam and her staff are terrific!

STEPHEN M. 
Évaluation :
5

We want to offer our gratitude and high praise for the expert and efficient assistance we received from Sam at this location as we prepared to evacuate our office in advance of Hurricane Ida. Sam made certain we had the proper equipment and all necessary accessories to meet our needs, and her friendly demeanor added a very pleasant tone to what would otherwise have been an extremely stressful procedure.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B.  |  Expérience générale 
Évaluation :
5

Best experience ever at a storage facility......all the employees are smart,friendly, and know their job.......it was a true pleasure to interact with them......and the facility is spotless.

JEFFERSON S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
5

Same as above.

Wayne P. 
Évaluation :
5

Can't think of anything

Sharon C. 
Évaluation :
5

I have used UHAUL several times over the past few years. My daughters have attended college out of state so moving households was needed. Of all the rentals I have needed this location by far exceeded the standards of other locations (rented in AL, MS, MO). They provided great customer service and I have zero complaints. Unlike many locations they actually answer the phone and are friendly, courteous, and very professional. Highly recommend !!!

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy S. 
Évaluation :
5

Everyone that that I have interaccted with were very polite, patieint and knoledgable.

JAMES B. 
Évaluation :
5

Very. Lean and well staffed.

Howard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS S. 
Évaluation :
4

Everything ok

DONALD G. 
Évaluation :
5

The best facility of it's kind that I've ever dealt with....very efficient.

JEFFERSON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

More user-friendly method of reporting equipment status.

HAROLD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

casie H. 
Évaluation :
5

25 $for cleaning is too much.

JANIE L. 
Évaluation :
2

Not sure what is going on with this location. They over charged me for a local rental. Then told me they refund cleaning fee…just looked at my checking account and the charged me additional money. 122,31 $ initial rental 52,25 $ additional 174,56 $ total withdrawn Where is the refund? Why charge me again????

SANDRINE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
5

Appreciated the friendly service.

Jeffrey W. 
Évaluation :
3

I am really upset by the after hours charge. I did everything I was told to do and brought it back hours before it was scheduled to be back. I was not aware that I had to check the trailer in online. Therefore I was billed an extra after hours charge. I was thinking how convenient it had been and was very pleased with the experience and then felt totally scammed when I got the email receipt. I called only to be told it was in the fine print of the contract basically. I would really appreciate a refund since I had the equipment back on time. I don't think I should have to pay that.

SCOTT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA C. 
Évaluation :
5

Very friendly and helpful

KAY M. 
Évaluation :
5

It was great! The lady that helped me was super nice and did a GREAT job!

Macey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

This is how it should work, staff immediately took control within seconds of pulling up.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRISON S. 
Évaluation :
5

Excellent service à la clientèle.

LISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

Continue to give excellent customer service!!

CLEMENT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammie R. 
Évaluation :
4

This location is great, personnel here are helpful and it shows they definitely care

DORIANO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
5

Employees were nice and helpful.I couldn't have been treated better.Thanks.

BRUCE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharron M. 
Évaluation :
5

Very helpful staff.

DONNA S. 
Évaluation :
5

Very good and nice people

BAKORESEGA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mlee T. 
Évaluation :
5

Great location, best u-haul experience in years.

ROGER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STARR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C. 
Évaluation :
5

The girls 👧 were very nice and friendly 👌.

william N. 
Évaluation :
5

Not a thing. The Ocean Spring Ms staff are Friendly and professional.

AQUILINO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN S. 
Évaluation :
5

Not a thing

AQUILINO C. 
Évaluation :
3

Charging a 20 dollar after hours fee when someone is dropping it off when they have never been there before. Time to make some changes to that policy.

JOSEPH C. 
Évaluation :
5

Staff was super friendly and helpful as always. The trailer however left a lot to be desired...needed to be swept out, greasy patches in both front corners, and it leaked in the rain. How is it we can send remote vehicles to Mars, but somehow U-Haul can't figure out how to properly seal a trailer? They're definitely not “water proof” as the sticker on the inside states, but they're no where close to being “water resistant” either.

ROBERT C. 
Évaluation :
5

all employees at this location were super friendly and very helpful. It was a quick and painless rental.

Lance L. 
Évaluation :
5

Everything was very easy!

Laura G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Excellent, professional

ROBERT C. 
Évaluation :
5

24 hour storage was great to deal with and the new way of renting equipment was just so easy!

KERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA K. 
Évaluation :
5

Your staff was very polite and professional and well trained thank you

KARL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

The windshield had a major crack but other than that all went PERFECT. The windshield was scheduled to be replaced the next day.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha L. 
Évaluation :
1

I never want to use Uhaul again. You rented me two trailers that did not fit my car. Then had to switch to a van that cost four times as much. Uhaull Charged me for services not rendered because you never refunded my account for the second trailer thatwas never used and rented to me wrongly because of lights. And, I am having to have my bank do an investigation to get my money back that Uhaul claims they refunded. I lost three days of school, two days of work, and an entire week of my life to something that should have taken only two days due to the incompetence of Uhaul and it's employees! I would never recommend Uhaul ever again at this point! The stress and trauma of the event for the week lost has been way too much!!!

MELANIE S. 
Évaluation :
5

friendly staff , clean facility .

ANDREW M. 
Évaluation :
1

I will never use this location again, I called customer service 4 days ago spoke with a manager, about being charged 154,00 $ for a truck I rented for 4 hours. The man

ALTRINIA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sidney V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHONE H. 
Évaluation :
5

Outstanding customer service

Aaron W. 
Évaluation :
5

Set up more practical drop offs everything was great we had a great experience until the end when we tried to return it in quitman the return address you sent me in my text message was not valid so we drove around for like 30 extra mins trying to find the right uhaul place to return it we finally found the one on w franklin street haha but other than that it was great

GREGORY V. 
Non les évaluations ont été soumises pour cet établissement.

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