Customer Reviews for 24/7 Gas Plaza
(U-Haul Neighborhood Dealer)

502 évaluations

140 John St   Hawkesbury, ON K6A1X9

(343) 886-8288

Heures d’ouverture

  • Mon-Sun: 8 am–8 pm

Services dans cet établissement :

Pour nous contacter

(343) 886-8288

140 John St
Hawkesbury, ON K6A1X9

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8 am–8 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Colton P 
Évaluation :
3

Your customer service teams need much improvement. Long waits on hold to get a message after 40 minutes that U Haul can't take the call and hang up. Tried you Chat line. I needed to change my e-mail address as the one on file was from 20 years ago. Received zero help and was told to go to location to get that changed but insisted on sending verification codes to a defunct email address. But no one could tell me what location I was picking up trailer. Just a mess.

STEVEN D 
Évaluation :
4

Have the leasing agent go over the contract to note any changes from the booking.

mike p 
Évaluation :
5

Pick-up and return went very well. No complaints. I was concerned when reading older comments (very negative). Either things have changed in the last couple of years or those comments were wrong. Clerk was extremely helpful and friendly.

Lise D 
Évaluation :
1

The folks at the Hawksbury location were absolutely fantastic. However, my experience with Uhaul overall was awful. I booked a truck at the Gatineau location for a one way drive to Toronto several weeks in advance. When you book, they tell you that your location is a preference and you may need to pickup at a different location. Fair enough - I figure if they don't have a truck in Gatineau they'll send me to Vanier or South Ottawa or something. Nope - they called me the day before the move to tell me the only available truck was in Hawksbury, which is an entirely different city more than 100kms away. Oh and instead of the morning I could only pickup in the afternoon. I told them that makes my move impossible, since I had movers booked in Gatineau and the elevator booking, and had to be back in Ottawa the next day (so the move had to happen Saturday). So I would have to drive 1,25 hours away from my house, pickup the truck, drive it straight back to my house - and then start the move, at which point it would be too late to get to Toronto in time. I cannot emphasize enough how little Uhaul cared. They told me that's it - take it or leave it, your truck is in Hawksbury. It's hard to imagine that anyone would think that's reasonable. They offered me I think $60 for the trouble? Which probably doesn't even cover gas for the 2,5 hour return trip. and is definitely not worth the time it took. So, when Uhaul tells you they have a truck for you, that your reservation is confirmed, etc. - do not believe them. They most definitely did not have a truck for me, even though I had a "confirmed" reservation weeks ahead of time. Those folks at the Hawksbury location were great though and did their best.

Gabriel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabien p 
Évaluation :
2

Employee on duty did not know how to process U-Haul bookings. I had to wait several minutes for his boss to call back and do it over the phone. While I was there, a customer arrived to pick up the truck he had booked, and there was none available. The employee told him he was the second person that happened to that day.

Richard J 
Évaluation :
5

Le seul bemol c est que la personne qui s occupe de faire la paperasse pour la location ,fait aussi le service du gas a la station service ,donc doit aller gaser les auto donc c est long

Martin P 
Évaluation :
5

Very good service, fast and very kind clerk. Merci!

Emmanuel L 
Évaluation :
1

The person responsible of this site has a very bad way to calculate amount of gas you need to pay. She tells you at the beginning that the truck has half tank to start but tank has only one quart fill up. I paid as much as 157$ of gas for a run of 174miles. Total bill cost 397$ for milage plus157$ for gas. Total 554$ for a 3 hours trip. I am sure I have been cheated.... The normal way to do things is to fill up tank full at the beginning. At the end, when you bring back the truck, you fill up the tank full. Secondly, the price per mile of that U-Haul is too much high.

DENIS T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvie A 
Évaluation :
2

I took the truck home then I opened the door to box, it was a mess, broken glass, garbage, dirt. It was a mess. The owner didn't offer me anything when I returned. Not even a discount on the gas or anything. Very disappointed. I wish I could upload pictures to show you.

Brian M 
Évaluation :
4

Helpful person.

Rymon A 
Évaluation :
4

fix licence plate it was damaged lubricate the strap ratchets

Alan J 
Évaluation :
3

This is the second time I've rented a truck from U-Haul and both times I've been over charged and no refund was returned to me. The only reason I rent a truck from U-Haul is because there is no other company to lease from.

Henry H 
Évaluation :
5

The lady who served me was very nice making my experience a pleasant one. Merci.

STEPHEN R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc W 
Évaluation :
5

Every vehicle should be full at pick up. It would remove any doubt as to the gas levels. Trying to get to another line with a big tank like that is quite difficult. It would make the return easier. Also, you end up having to gas up twice if the level is low initially. Merci.

John C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arianne B 
Évaluation :
5

I had a great experience great service, very cordial

felice e 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy T 
Évaluation :
4

The internet connection to the U-Haul website could have been easier to connect with at that location. The lady at the counter tried to finalize the contract twice and finally basically hand wrote contract to enter later. She was super helpful.

Lorne B 
Évaluation :
1

Close down this location.

Yves P 
Évaluation :
5

Good services nothing to improve thanks

Benoit L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENOIT L 
Évaluation :
2

Cargo trailer was full of snow as the door had been left opened and the inside was also full of hay as it wasn't cleaned from the last rental. Had to wait for the manager to get to the store location when we picked up the u haul as the employee wasn't trained for this service (uhaul rental) and also had to wait for manager when we returned the equipment.

Cedrik L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gylles L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis p 
Évaluation :
5

The check engine light was on maybe look into it the rest was great

Patrick P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yves b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

roger s 
Évaluation :
2

Have a persone at the service counter. We had to wake up the uhaul clerk and wait for him to get to the gas bar. Very unfortunate.

Shawn K 
Évaluation :
5

The tow dolly had been dropped off likely by a one way rental. It was seriously damaged. One tail light missing altogether, the opposite side fender and mount destroyed. It still worked as a dolly for us towing locally with the towed vehicle lights flashing. This is not a U-Haul issue, but a client who failed to report the damages incurred. The company gets blamed for so much, but so often the equipment is damaged by the users and concealed or not reported.

David G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

roger s 
Évaluation :
5

Good service. Friendly staff. Highly recommend

Andre T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvie L 
Évaluation :
3

The price was a little high for only four hours of use. Also, for such a small load I was carrying ( 250 pounds or so ), the truck I used was pretty hard on gas especially in a mostly highway drive and barely any idling.

Kevin L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen O 
Évaluation :
2

The woman tried to tell me that I couldn't do the drop-off online so that she can make some money with doing it herself. I filled up with gas to exactly where the gas tank was at, and Uhaul still tried to overcharge me since the gas marker was NOT the same as what they marked on the contract. Good thing I took a photo of the gas marker in the truck before I first drove it. Honest businesses don't do that to customers.

Kitty C 
Évaluation :
1

Brought back day early and no discount. Never recommend you. Plus extra 116$ for mileage. What a rip off

Peter H 
Évaluation :
1

Bad service

Alexy N 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kacey H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mario b 
Évaluation :
2

I was sent there with no available equipment, tow dolly was missing a tire, yet was available to rent. At least the attendant had enough sense to warn me as soon as I arrived.

Gilbert L 
Évaluation :
1

The lady is very unfriendly, we didn’t get the service that we requested on the website at the time of booking.

Marisella M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean R 
Évaluation :
5

Toujours satisfait avec ce point de location.

Didier C 
Évaluation :
2

Very unprofessional!!!!

Ronald S 
Évaluation :
5

Amazing customer service at the counter .

Chad B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre C 
Évaluation :
3

Gas levels. Pay exactly what you used not whatvthey think you used

Pier-Luc D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hack W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh G 
Évaluation :
2

I registered for mobile pick up which is not actually available at this location. I almost missed my delivery in Alexandria. The associate who was there at 730am was unknowledgeable. When the manager came in at 8, the experience was nicer. She was kind and helpful. However it doesn't change that my request was not properly done.

AMYLOUISE W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sofie d 
Évaluation :
3

Make sure that the employee does not give attitude to the costumer. And its funny how its never the same price or like when the biggest huaul is lest expensive then the small one.

Marie G 
Évaluation :
5

The staff was so friendly and helpful.

Amol V 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Paul M 
Évaluation :
3

The disappointing part of all of this is the cost of the mileage being applied - The suspension of the truck is not comfortable, very bouncy ride - the fuel consumption of the truck is not good, you should have diesel trucks, but I guess you wouldn't make money, unless you charge way more per miles or kms - Also you truly believe the best approach when renting trucks is that you have the representatives at the U Haul locations fill the trucks with gas and have customers fill the trucks back full in order that all parties know exactly how much gas was used with no surprises - have all trucks cleaned out of garbage, cigaret butts etc.... - have trucks tested before picked up by customers to avoid complications (engine noise, power steering etc... fluid checked etc.... customers should never be responsible to mechanical verifications and problems on the road because of lack of proper maintenance -

GILLES C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pier-luc l 
Évaluation :
4

Had trouble with dispatch, not the location. They cancelled my reservation twice and I was scrambling, hoping to get a truck for my move. This was very stressful. Once I had the truck, things went well.

Andre C 
Évaluation :
5

Great helpful staff was able to get my equipment before my reservation booking were I messed up on the date

Kevin F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R 
Évaluation :
3

This is a convenaient store with ONE clerc.....u have to waiting...she serves gas, services customers with their purchaszs...and does the U-Haul paper work,.. it takes time....thank God the lady is COOL.

Gylles L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guyanne S 
Évaluation :
5

All good. Just apt

Vikram D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M 
Évaluation :
2

The location is very good, but this is a low-end depaneur with a clerk who didn't seems to care. Fortunately, it was just a drop off.

Ken A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen T 
Évaluation :
4

This is the second uhaul I've rented in the past two weeks. Better care is needed with the fleet. Overworked vehicles need tlc mechaically.

Murray W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W 
Évaluation :
2

I made my reservation at the beginning of March for a location in Ottawa. The day before the pick-up I was informed that I would be picking up the truck in Gatineau. This was somewhat inconvenient, but doable. I decided to call the location to confirm the pick-up and was transferred to an agent. I was then informed that the reservation in Gatineau was a "Black" reservation, which was explained to me that no truck would be available. Fortunately the agent found a truck for me in Hawkesbury - a 240 km round trip to pick up and get to the location of the move out. Thank goodness I called. If I had not I would have been left high and dry. I had heard that U-haul was notorious for taking reservations and dicking around their clients. Not impressed and will likely look else where when looking to rent a truck going forward.

ANDREWN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin G 
Évaluation :
1

the location is poorly maintained; not cleaned at all; it would be usefull as well if you can provide service in french when we are called by U-Haul

Jean-Marc G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila H 
Évaluation :
1

On m'a ajouté l'assurance à mon insu sans m'avertir. Aucun document ni contrat donné au départ avec le véhicule et au retour on me facture des frais d'assurance que je n'ai jamais demandé. On appelle ça du vol Uhaul!

Redouane R 
Évaluation :
5

No need. Everthing si perfect!

scott l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond p 
Évaluation :
4

She made this booking experience better.

Nichawan W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michel G 
Évaluation :
4

Don't be so strict in charging customers for being late when weather and traffic are uncomfortable. Ice rain highway closure

Laurentiu M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvain P 
Évaluation :
2

Assigned trailer had a back light that was not working. Told to pick another trailer, all but one were either stuck in the ice or had issues (broken/missing light connector, defective back lights). No help from employee.

Annie C 
Évaluation :
1

Our appointment was at 8 o'clock in the morning and the lady arrived 20 minutes late. There were no snow brush in the truck, there was a big snow storm that day. There were no windshield fluid

Paulette G 
Évaluation :
2

The car Washington not clean. Les essuie glace ne fonctionnait pas Il n'y avais pas l'équipement d'obligation que j'ai demander et payer

Amin y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serge F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine L 
Évaluation :
2

All the workers have a formation on how the uhaul works.

Gabriel L 
Évaluation :
5

Best uhaul experience I have ever had, by FAR. Service was amazing, ready early, and truck was in quite good shape.

Evan S 
Évaluation :
4

Location did NOT have proper cables to connect lights. A jumper cable was required. They had several trailers on site but no cables. I left with no trailer lights. Dangerous !!! Staff friendly and transaction was quick.

David A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephane G 
Évaluation :
1

Absolutely no regard for people's reservations, our truck was not available on the move day, and had to drive over an hour to pick up other accommodations. A simple call stating the truck I was supposed to have wouldn't be available due to needed repairs, would give me the time to plan out my day. 2 days prior when I called to make sure the truck would be there, they said it was all good. Absolutely disgusted with the service I recieved.

robert g 
Évaluation :
1

I had a promotion because U -haul dosen't have 26" and the person at Hawksbury can't put the 40$ off on the rent like the person tell us by phone last tuersday during confirmation call... and she change the date for saturday 8h00am then sunday 8h pm ... So we had a VERY VERY BAD EXPERIENCE we are very hungry... it's my 2th time I rent U-haul and 2/2 I have vedy BIG bad experience

Dave C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juliana F 
Évaluation :
3

Electric plug in did not work properly

Arthur O 
Évaluation :
3

This was not the original pick up location. In fact, I only learned that the pick up location changed less than 24 hours before pick up. No email or text had been sent to notify me, I only found out because I logged into my account to double check everything. The new pick up location was at least only a 30 minute drive but it was a good thing we were able to get there easily.

sabrina o 
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