I received a call around 1240 from a very rude owner telling me that I missed the 9am drop off. I told him that I would be there at 4 as I had just unloaded it and he said that would be fine I was delayed due to crashes on the freeway outside of Baker and Legrand when I arrived to drop off the trailer another guy came out and told me to leave it outside the gate he didn't have any room inside and he walked away. I dropped off the trailer by myself and then I received an invoice for 28 $for an additional day of usage. I will never use U-Haul again or recommend any friends. The move I am making I intend to spend over 4 500 $with U-Haul supplies, not now. I will use another company.Raymond R.
Customer Reviews for 24/7 Truck & Auto Service
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tillamook, OR 97141
(Near Air Museum)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 6h pm
- Sam : 8h30 am à 12h pm
- Dim : 9h am à 12h pm
Heures d'ouverture spéciales
- 10/10/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SANDRA D.
Le client n'a pas laissé de commentaire.Joshua H.
Le client n'a pas laissé de commentaire.BRIAN B.
Le client n'a pas laissé de commentaire.CHARITY M.
Le client n'a pas laissé de commentaire.Joseph W.
The lady who helped us was both knowledgeable and helpful. No problem at all.LEOMA J.
Excellent customer service. Quick and easy drop off.Kevin Q S.
This location is out by the Blimp hanger and when I came in to drop it off same day I had rented it early PM, no one was there from U-Haul, but a worker for the tow company told me to leave the vehicle outside the fence area and drop the key in the lockbox. My biggest issue is with the charge of the extra mileage! Went over 0,3 mile and you charged my CC 0,12 cents!!!! I would think this cost you more than it was worth, Just an observation.Zvonimir C.
Le client n'a pas laissé de commentaire.CAREY S.
Le client n'a pas laissé de commentaire.DANNY M.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.leah L.
Le client n'a pas laissé de commentaire.Laurie L.
Le client n'a pas laissé de commentaire.KIMBERLY MAURENE L.
Best Uhaul Experience ever. The truck was clean & nice to drive. Customer service is excellent.Jessica S.
I've submitted for a partial refund, but only met resistance. I'm made out to be the liar. Quote given by local Uhaul rental was not carried through on. Whatever you do get it in writing, don't trust verbal agreement by anyone at Uhaul.STEPHEN G.
safe trip fee???????????????? 5,00 $ for what?????????????KIMBER LEE K.
Le client n'a pas laissé de commentaire.Jennifer P.
Truck information and manual in the truck would be nice.STEPHEN G.
When I tried to drop the truck off, the guy there said to park it outside and put the key in the key box. Wasn't very nice.Bart M.
Very good service and reasonable price and even loaned me the right receiver hitch to get the job done and let me return it when done at no charge I will be renting here again!DENNIS CHARLES F.
Picked up 5x9 open-air trailer. It was not clean, When we dropped the trailer off it was clean. The facility was closed and we left the trailer right in front of the gate so that it would be easy for them to pull into their yard, and it was well within the return time. They charged us an extra fee of 25,00 $ without our approval when we called to ask why we were told the owner was not in and for us to call back. We called 2 more times and never got ahold of anyone, nor did they ever call us back from our messages.NANCY A.
Pulled it in, found the guy and he said all we need is to give him the keys. It was easy but it's another business so it's not a regular uhaulRoyal S.
Truck had not been turned in yet. Took more than an hour before I could leave with the truck. Truck seemed in good condition but cab floors were muddy and back had not been swept out.MICHAEL ZENNAN G.
Le client n'a pas laissé de commentaire.Henry W.
This location should be removed as a Uhaul location. We got shuffled around after waiting twenty minutes by two people then was told by the third to â€œget the f**k out of my shopâ€. That's not customer service. Worst experience ever!George L.
Le client n'a pas laissé de commentaire.NORMA M.
Dirty office, cigarette smoke was intense. Customer service/communication was nonexistent. Intimidating and unprofessional.JOHN V.
Trailer was picked up by someone else and I had to wait from 10:00 am until 3:00 pm to pick it up after driving from Portland to Tillamook OR. Customer service.....didn't detect much.LARRY CLAIR C.
This location was wonderful and the staff were very friendly. However, this was not the location that I made my reservation at. I had reserved my 4x8 trailer with the Sandy Boulevard location in Portland with a GUARANTEE that they would have my equipment or they would hand me 50 $. They did not have my trailer, nor did they pay me 50 $. Instead, they made me drive an extra 4 hours all over Oregon in a snow storm to retrieve my rental. I only chose the Sandy Boulevard location because of that guarantee, as I lived 50 miles south of Portland and couldn't afford to waste any more time or money. Not the first time I've been screwed around by U-Haul and likely won't be the last.Nathaniel W.
The location is pretty out of the way and hard to find. Otherwise, it was just a standard rental, product was ready, most of the paperwork was completed on line. No Complaints.JACK MICHAEL R.
Office was super friendly and easy to work with!JENNA ASHLEY W.
Le client n'a pas laissé de commentaire.DAWN J.
Fast and Friendly. It's a repair shop so the overall appearance is a Repair shop.DAVID JAMES U.
Harassing phone calls from the employee demanding that I return the truck before my scheduled contract time only added to my stress and frustration. He also told me I shouldn't have been allowed to extend my contract time and that I should have gone through him and not Uhaul. Very annoying individual.ZACHARY N.
Maybe offer free Wi-Fi for the app to work betterAlissa H.
Le client n'a pas laissé de commentaire.PETER G.
I was discouraged when I tried to rent a trailer and there were no trailers, in the size I needed. I would have to drive 100 plus miles to Portland Or to get a trailer. I ended up with the larger trailer at a higher cost. Very disappointing. My view smaller towns are shorted equipment in favor of larger cities.Thomas S.
why do I have to pay 8 $for insurance when I am covered very well by my USAA policy? what is with this 5 $"safe trip" fee. This was a simple one day rental for local use, and this fees nearly doubled the cost for things I did not need or want. Disgusting.JOHN BULLARD L.
Le client n'a pas laissé de commentaire.Sherry P.
This location was 80 miles from where I was and apparently the only truck......the truck had bad windshield wipers and a flashing headlight. Probably should have never been on the roadAmanda B.
Excellent service à la clientèle. The people in this location were very friendly. Thanks for the rental, Alex! It worked great!Nick P.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Debra S.
Easy to drop offCARL S.
Le client n'a pas laissé de commentaire.CONNIE M W.
Le client n'a pas laissé de commentaire.peter G.
Customer service needs improvement- employees seem to be going the motions- drained- not excited to be there. They need a boost in morale!Denise E.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Danny K.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.SCOTT JEFFRY F.
Le client n'a pas laissé de commentaire.SCOTT JEFFRY F.
Le client n'a pas laissé de commentaire.GARY LLOYD D.
I made an online reservation and the opening time (and beginning time of the 8-hour reservation) was listed as 8:00 AM. I arrived at the stated time and the gate was locked. Waited 15 minutes before calling the site operator...no answer. Site operator didn't arrive until 8:35 am and said they didn't open until 8:30. As a result, didn't get through the paperwork and get the trailer hooked up until close to 9:00 am. Frustrating.rob A.
Le client n'a pas laissé de commentaire.tom M.
Disgustingly dirty and a rip off. The man stole over 1 000 $.SAMUEL CLARK D.
Le client n'a pas laissé de commentaire.Norm P.
I would never go back there to get my rental. They were dishonest and said I had to get the insurance even though I declined it online. I ended up paying an extra For some thing I did not want or need but they said they would not rent it to me otherwise.Rory G.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Robert W.
Very hard to find. No one was there when we came during their hours. There was no drop box found for the keys after doing self check in. A guy came from the repair shop and took our key.ELISEO V.
Works awesome as alwaysalexander C.
Le client n'a pas laissé de commentaire.richard S.
Pick up and drop off to the nearest transit bus station.joseph R.
Le client n'a pas laissé de commentaire.jessica S.
Worked awesome to take the cherry picker back to rental center!!! And alex is always awesomewilliam B.
Le client n'a pas laissé de commentaire.Sean R.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.savannah K.
Make sure they all get to deal with frontline people like Alex vs. the awful tyrannical Bernie Bro's or Antifa jerks it felt like I was trying to reason with in your misguided Portland OR Traffic Dept.Matt E.
Le client n'a pas laissé de commentaire.ronald M.
Le client n'a pas laissé de commentaire.BILLY H.
Le client n'a pas laissé de commentaire.Daniel G.
Trailer had not been cleaned out. Took awhile to get it.eric L.
Le client n'a pas laissé de commentaire.JOSHUA S.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Jordan D.
Le client n'a pas laissé de commentaire.patricia M.
Waiting 20 for someone to help. Not friendly and the experience was one I would not like to repeat. Another customer waiting to also do a return stated that it's always like this.larry F.
on the u-haul site it said $.69 a mile and 19,95 $ a day. according to my calculation that worked out to be 80,61 $.my statement was for a 116 $something. so be aware of hidden costdaniel S.
Le client n'a pas laissé de commentaire.Brandon V.
Provider went above and beyond for me.NIKKIA W.
Really nice and very helpful getting us in and outjessica A.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.bill S.
Le client n'a pas laissé de commentaire.WILLIAM K.
Le client n'a pas laissé de commentaire.JARRETT M.
Le client n'a pas laissé de commentaire.rose L.
Le client n'a pas laissé de commentaire.jack N.
Le client n'a pas laissé de commentaire.patrick D.
Le client n'a pas laissé de commentaire.stephanie G.
The online process was a nightmare. The location has poor cell reception and no WiFi. A person on site was rude, unhelpful, and insulting. The online process is cumbersome, poorly instructed and guided, and nearly impossible with a poor connection. The cost was extreme. You should not charge mileage to pick up or return vehicle in rural areas. In short I will avoid Uhaul in the future.Terry C.
Worked awesomeANNAMARIE S.
More expensive than I was expectingKIMBERLY C.
Le client n'a pas laissé de commentaire.montana T.
Le client n'a pas laissé de commentaire.PAMELA Z.
Only note to add is that when trying to use Google maps, the location was not accurate. Service was friendly and to the point. Made our move stress free and more manageable.elizabeth W.
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