People were very rude. Tried putting us in a truck that had a broken front headlight.
Esdras S.
Customer Reviews for 24/7 Truck & Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Parking lot was very muddy. Their inventory of equipment was good.
DAVID K.Merci
mark P.The girl that works at this location is amazing !!
Ida T.Excellent service à la clientèle. Hooked up the trailer for me , explained the hook up and disconnect process very well. Checked the lights made sure everything was safe. Very happy.
James D.Can't think of a thing, everything went smooth and staff was very helpful and friendly.
Palema D.Have a uhaul rental agent available for when a customer is picking up a rental. The gentleman that helped us was very kind although he was a mechanic and the rental agent who was to assist us didn't show up for work that day and there was no one else there who knew how to provide the service needed for the rental. Thankfully the mechanic was able to call the general manager, who was out of state, and they talked the mechanic through the process. Thank you to the mechanic and the general manager!
Carolyn W.Glad there was a UHaul rental agency in Tillamook. Customer service was good, but not the best location or office area located in a mechanic type business.
Vicki S.A little hard to find, but everyone was friendly and very helpful.
Mary S.They didn't have the equipment I needed and rented and still charged me for it. I'm pissed. This was a horrific experience!
Lance K.Heather was an excellent representative of quality service. She was friendly, knowledgeable and patient. She really knew uHaul trailers!
Lisa P.Very courteous. Very busy.
Sheryll C.The uhaul website is useless, reserved a 26 ft truck and then was called the day before and told it was a one way truck at a different location, uhaul policy. Fortunately the lady that worked there, was great and was able to convince them to rent it.
Herbert B.Office lady was super nice 👌
Alex C.Heather was great
Brenda H.Easy in and out. Staff was professional and accommodating. Truck I rented had seen better days but it worked perfectly for the job at hand.
lisa G.When I returned the truck, I asked for the help of an employee who was in the shop, and he was quite rude and unhelpful. He said the shop was closed, to leave the truck and it would be taken care of on Monday. However, the gate and the shop door were unlocked. Was unable to do the electronic check in because there was no cell service in that area.
Marcelo C.Quick, easy, drop and go!!
Kate T.Not much to choose from in Tillamook, OR. This place is quite a mess; however, the customer service was very good! The young lady that assisted me was a pleasure to work with and very knowledgeable. She even hooked my trailer up!
Phil K.I have been charged for gas every time I have rented here and I have always put it back to where I got it.
Juli D.Very helpful and never had a problem with double checking to be sure all was correct and I had what I reserved. I have rented from here numerous times and have always appreciated the cheerfulness of the lady helping me!
Sandra D.Heather was very helpful. Kind, resourceful, professional.
John H.Easy to find, staff was helpful, I laugh at all the bad reviews on here because obviously those people lack common sense and probably shouldn't be participating in society. Don't listen to all those Karen's this place is awesome!!!!
Alex C.Phone contact (always have to leave a message).
richard C.I spoke with at least three different people at this location, and all but one of them were rude, condescending, and dismissive. It was difficult to figure out where to go to drop of keys, and while I was looking around for the correct entrance, I called the number listed in the U-Haul app for help. Instead of explaining where to go, the person said “I don't know, maybe the building with the big U-Haul sign?†The woman who was working apologized on behalf of my treatment by her male coworkers, and she was kind yo me, but despite this, I will never return to this U-Haul location.
robert C.The text said 8:30 and when I got to the location, the attendant was awful. She glared at me and said they open until 9. Same demeanor I got from a different attendant when I returned the rental 3 hours later.
Tereasa R.Keep the people you have working at the Tillamook location I have never received as fast and courteous service as I did there I only wish I could tell you her name the word excellence is how I would describe be the entire experience and the new van is amazing thank for making an otherwise grievous time moving into a pleasant surprise please again make note of the woman at Tillamook she was a complete delight
steven M.Constant confusion between two people who worked there. Got charged a cancellation fee after I asked them to cancel it for me due to a messed up reservation. Constant fees were charged when they weren't supposed to which caused my account to be overdrawn. Overall not impressed and quite frankly upset and will never use this location again.
Kourtnee T.Everyone I came in contact there was polite and helpful.
David M.They said it was full, we only drove it 14 miles, topped it off and it took over 7 gallons - $38,03 for 14 miles????!!!!! And the oil light came on and there was no oil at all on the dipstick had to put in 2 quarts - $13,05!!!!!! Not happy at all!!!!!!
Shannon S.Great service at this location. I rent regularly. Service is always good no matter who is working.
Laurence L.Staff was amazing and worked with me vs against me. This is my second time using them and still give them 5 stars. Thank you all for helping.
Gratian S.Very helpful and friendly.
MICHAEL G.If you're the kind of person that enjoys.... 1) Being punched in the face repeatedly 2) Getting stabbed the neck with a pencil 3) Eating shards of broken glass ....then this is the perfect location for you.
Dave W.I was nervous about renting from this location at first. My last experience here was not good, but it's the only local place that had the truck I needed. But the girls were so nice, and accommodating. We were in and out of there in about five minutes. They helped to make our, what could've been, hectic moving experience very smooth. I would highly recommend this place.
Michele H.Wish it had wi-fi so i could use the app
Daniel D.We turned our vehicle in on a Saturday and no one was working for U-Haul that day. Had to deal with two mechanics that were gruff and felt we were interrupting them. The checkout process was sketchy and if you didn't have cell phone service, you were basically screwed with turning in your vehicle. The drop off spot is next to a junk yard so not the most inviting place to turn in your rental.
Debra B.The manager at this location was rude and wouldn't accommodate a resolution to my complaint regarding the filth I was of the pick up I reserved. He told me flat out that I wasn't getting a refund. I told him that I wasn't asking for a refund. I was asking for a replacement. He insisted that I wait while they cleaned the oil out of the bed of the truck. I told him I didn't have the time to wait and asked for one of the other trucks in the lot as a replacement. He just walked off. I called UHaul customer service immediately and was placed on hold for over 50 minutes. I had to get to work so I hung up. I'm still unsatisfied and will not continue renting from this location until this matter is resolved to my satisfaction. I will be contacting the BBB.
Tristin R.1) I went to look at the large van with a ramp to make sure it was big enough to transport my stuff last week. Made the trip to look at it. Said yes I want it because the ramp is huge to me. I got there the small regular van was there no ramp, no big one with ramp. The cab was much smaller as well as the loss of at least three feet in back. I had already made plans to go pick up my stuff from the ex which isn't fun to begin with. I had to take it!!! The old bait and switch routine!!!! 2) she said the tank was full in the office and didn't take me out to go through the van. She had me sign it in the office. The tank was at a little over 3/4 full. 3) the van wasn't big enough (as I knew) but I had to show at the ex's to get my stuff. They knew they had me. 4) when I asked where my van was with the ramp she told me she hasn't had one there for4 months! I saw it and reserved it a week in advance. She Basically called me a liar. This doesn't sit well with me. 5) I called from my destination to see if I could exchange the van for the larger and drive the larger van back to them. They said as I signed the form saying it was a two way rental, even though they obviously had rented out the van I had reserved before I got there. The van had Arizona plates so does that tell me anything? They were extremely rude about the whole thing. 6) due to the fact that her inaccurate paperwork about the full tank, I had to put an extra 18,99 into the tank and drive to town which was an additional 10 miles plus the 1,09 a mile. I would never recommend this place to anyone. I'm a 61 year old woman and this is the worst experience I've had with u haul my whole life. They are not truthful and gauged me hard for money. I will NEVER rent from them again unless things change there. Quite frankly it left a really bad taste in my mouth about the complete lack of customer service.
Rebecca B.Park trailer somewhere not so much on a slant. We could not hook my truck up.
Brian F.Equipment might not have been clean on the outside. It was clean on the inside, but the people were the absolute best there.
fergey M.Overcharged, Van had service problems which effected rental, charged cleaning fee when it was dirty to begin with. Charged for gas when they incorrectly got it back. Never again will I rent from this place.
ERIC HAROLD P.The vehicle was very good, in every way. We appreciate being able to have a 24 hour time slot so that we don't have to rush to meet an (impossible) 6:00 p.m. turn-in time. Thank you for having a number of vehicles available to rent. One bigger comment is, we are surprised this office does not open at 8 rather than 9 a.m. â€" or even open at 7:00 or 7:30 a.m. It seems to us a lot of commercial and private uhaul renters would definitely start earlier, if you can staff up for it.
Linda B H.Truck I wanted was 10' but they wouldn't give me a ten foot, gave me a 15'. Truck had not been cleaned since previous use. Mileage calculations incorrect. Over billed. Heather at Tillamook U-haul could not give me the ending odometer reading and didn't know who checked the truck in nor could she help me with anything.
Hannah H.Not a traditional U Hail location. Did not see any merchandise such as boxes, and other essential moving supplies.
Bruce B.Staff went above and beyond to accommodate us with the truck rental. All very helpful, friendly, and kind, thank you all so much!
Julie M.Perhaps do not tell the customer they will be reimbursed for extra gas left in the truck when the receipt says you do not get reimbursed. I was on the road as soon as I picked the truck up so I couldn't read the entire reciept. When quoting prices let the customer know what mileage costs so there is no surprise when you get to the store and see the bill.
aaron D.The pickup location was helpful and everything was pretty smooth. If there is a way for customers to know that cell service is spotty it could help some confusion during the pick-up and drop-off when selecting the mobile check-in option. I checked in with the staff at the pick-up location and they were great.
Micah H.There was miscommunication from the get go. We had requested a single box (pod) which we knew could be hailed by my Jeep Wrangler but the individual said that there was only one trailer that they had and it already had 2 pods attached to it. I therefore had to rent a large truck to haul a huge trailer for only use of one of two pods
Alfredo S.The customer service was fantastic! The location however was hard to find and the rental office too. Checking in was quick and easy. The truck itself…wow. Interior - Dirty, muddy, dog hair, and a terrible smell (like wet dog). I was uncomfortable driving the vehicle or even touching the surfaces.
Crystal C.Thanks Jasmin for staying late. You made our day.
Brian Y.Cab smelly. Uhaul vender office and grounds were filthy. Vender had offensive posters in office. Vender was rude and unpleasant
Tom T.Customer service was very thorough!
Debra S.I recieved excellent service. I'm very pleased with the entire process.
Ike K.Great Customer Service. Very Satisfied.
DAVID H.Inspect vehicles and have repairs noted
John W.I returned the truck and tow dolly on time but my credit card was charged a late fee ($20) on the tow dolly. Both were returned at the same time. Called the business but they refused to correct the error. Terrible service. Not sure who to turn to correct this.
Ronald M.My reservation was made to pick up in Seaside a month ago. Then I get a notice 2 days before pickup that it had changed to Tillamook. Thanks for adding 2 hours to an already 12 hour driving day….Not
Mike M.Incredibly frustrating experience. I rented from Salem, arrived there and was told that my trailer rental was an hour and a half away!
Robert W.I would recommend u-boxes to all my friends and family. They are very convenient.
LeRoy K.Charged 99 for one day but had 24,99 painted on all their vehicle's no exclamation was given.
janice V.The app keep freezing up. took over 1 hr 45 minutes to check out. I will NEVERUSE YOUR APP AGAIN.
randy T.