Customer Reviews for 40 West BP
(U-Haul Neighborhood Dealer)

113 évaluations

8720 Baltimore National Pike   Ellicott City, MD 21043

(410) 480-9962

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 8h am à 12h pm
Heures d'ouverture spéciales
  • 9/27/2022: Fermé
  • 10/4/2022: Fermé
  • 10/11/2022: Fermé
  • 10/18/2022: Fermé
  • 10/25/2022: Fermé
  • 11/1/2022: Fermé
  • 11/8/2022: Fermé
  • 11/15/2022: Fermé
  • 11/22/2022: Fermé
  • 12/6/2022: Fermé

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Services dans cet établissement :

Pour nous contacter

(410) 480-9962

8720 Baltimore National Pike
Ellicott City, MD 21043

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 8h am à 12h pm
Heures d'ouverture spéciales
  • 9/27/2022: Fermé
  • 10/4/2022: Fermé
  • 10/11/2022: Fermé
  • 10/18/2022: Fermé
  • 10/25/2022: Fermé
  • 11/1/2022: Fermé
  • 11/8/2022: Fermé
  • 11/15/2022: Fermé
  • 11/22/2022: Fermé
  • 12/6/2022: Fermé

Show All Hours

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  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorita E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mitchell M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUKWON Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KIMBERLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoine B. 
Évaluation :
2

The truck is clean but is not in condition and is not safe to drive. Night driving is impossible using the provided vehicle.

Chandra B. 
Évaluation :
2

truck had bad alignment. had to hold the wheel way to the left to go straight. ac cut in and out. we brought the truck back and put gas in it. the truck wouldn't start after that and then leaked gas everywhere. thank god the insurance covered that. always get the 14 dollar insurance.

Damian G. 
Évaluation :
1

Reserved a 10-foot truck and arrived to pick it up and was told there weren't any available. There was one on the lot, but I was told it was reserved for someone else. They then put me in a 15-foot which was more than I needed and charged me an extra $10 for that one. I want that refunded to me. Very poor experience.

JAMES M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
3

Small UHaul dealer that didn't have supplies that I paid for. Will rent from an actual UHal location on my next move.

Jerome H. 
Évaluation :
4

Very helpful. The guy deserves a lot of respect for his service

Alfred M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANYA E. 
Évaluation :
5

Just keep up the good work. Thank you very much

Mohamed E. 
Évaluation :
2

had to take a million photos and the gas station didn't seem safe.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMESH D. 
Évaluation :
2

Fix your trucks. Truck was excessively loud. So loud it could damage your hearing. Check engine light was on. Truck was in no condition to rent.

Edward W. 
Évaluation :
1

very poor customer service with little knowledge or procedure or protocol On renting the truck. Upon return there was no communication or understanding of how the process for receipt of the vehicle and confirmation of our things correct. Very disappointing and with no longer use U-Haul again

Bryan F. 
Évaluation :
2

The man there was rude. We had ordered 2x 12 blankets online and they were not available when we picked up the truck. This would have been ok if they advised us earlier that they won't be able to provide us blankets. But more without this items is a hassle.

Sandrine Y. 
Évaluation :
2

Did not receive a bill when returned, still have not received a bill. Location did not verify mileage, did not verify fuel level, did not review condition of vehicle, attendant was not pleasant. will avoid this location in the future

scott D. 
Évaluation :
1

The representative was not bhelpful. Give the consumer the necessary information the information when doing a one way rental.

Meyoki H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mubadda S. 
Évaluation :
5

Best place to rent a U-Hall in Ellicott City in my opinion!!

Kenneth Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent K. 
Évaluation :
4

Everything went fine. Very efficient and fast in and out. I would have liked some personable contact. I had to go get the truck from the back and take the truck back and park back. I am just used to having truck brought to me in the front, and they park it after I return. Something I have to get used to not having paper in my hand so I can read it and have a visual. Also, all billing was done by email, contracts, instructions, and final billing. Something to consider for diversity, equity, inclusion, and access for persons with disabilities.

Maxine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

Very helpful and accommodating—will definitely rent there again.

William B. 
Évaluation :
5

Very easy and pleasant rental experience, thank you!

Laura R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
4

Ask how many days the rental needs to be before processing the paperwork

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mubadda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

The van was updated with new technology and has really improved their van from the last time I rented several years ago. Rental agent was very nice and pleasant to deal with.

Nancy B. 
Évaluation :
5

Very easy and smooth pick up. Definitely like this location and will use again if I need a Uhaul.

VICTORIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
1

The place is really dirty The cashier who give me the key was not there I had to wait 30 mins to get the keys

Ibrahim G. 
Évaluation :
1

I was charged for a whole day even though I returned the truck after 9 hours and I had tented the truck for 12 hours only. I expect to receive a refund

Adnan B. 
Évaluation :
3

Location is inside a gas station, it was ok,no complaints about it. but the vehicle's driver cabin was not well maintained like ashtray was not cleared, could use some cleaning,

RAJESH REDDY V. 
Évaluation :
3

Non

JACOB G. 
Évaluation :
5

Great/friendly/easy. rented twice in two days (truck, then van).

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HARIKRISHNA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

Contactless pickup did not work. I used the UHAUL website. When I clicked on upload a picture of my divers license my phone went black and would not take a photo.

JAMES B. 
Évaluation :
5

Le personnel était amical et serviable. Quick processing at both ends of rental.

David K. 
Évaluation :
5

I needed blankets to cover furniture, but they were not available.

MARC O. 
Évaluation :
2

Be little more friendly to your customers.

Luvenia M. 
Évaluation :
1

Booked a truck with moving blankets for 5:30am. I got an email saying the truck was guaranteed at 530, I called the BP the day before just to make sure, they told me they open at 5am and it would be no problem. The uber drops me off, but nobody is there! The day of my move, I anxiously wait at this desolate gas station at night for about two hours before the guy finally rolls up at 7:15. Cannot do online pickup at this location (even though that's what I ordered) He seemed irate that I didn't realize he was coming in late, of course if I had known it would be late I would have insisted on a different location. Got the truck- truck is fine, thank goodness, but no moving blankets. He says simply that they don't carry moving blankets at that location. Why then Uhaul would have me get my equipment there is a mystery, but I was running so behind I couldn't go get blankets anywhere else at that point. Had to move without and my furniture got scratched up. Do yourself a favor, and pick up your truck at a real Uhaul location and not this place.

ANDREW F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline R. 
Évaluation :
5

One of my best U-Haul location experiences ever

Ian S. 
Évaluation :
1

truck was not there when we went to pick it up.lots of bad commmunications.also got a very hard time when i droped off truck

PAUL E. 
Évaluation :
5

The person was very helpful and give a choice to take insurance or not.

BOBY J. 
Évaluation :
5

Excellent Service..

Zaheer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD M. 
Évaluation :
1

The absolute worst experience I've ever had! Never would I ever use this service again, I'll take my business elsewhere

Luis P. 
Évaluation :
3

The team was very nice, efficient, and easy to work with.

David R. 
Évaluation :
5

This is not a BP station but "Carroll Fuel" so I drove by twice before pulling out my GPS to realize that. The UHaul trucks are hidden behind the store so seeing the trucks was not an option. The store owner apologized saying this was a problem for first timers like me, and he hoped the web site would be changed to reflect the new ownership. Your survey also still indicates this is a BP station.

Wendy F. 
Évaluation :
1

The employees worked in that place are nasty and no words to explained my bad experience. I will never coming back .

Anthony I. 
Évaluation :
5

I reserved the truck at a different location that was less than 1 mile from my son's home that we were moving. The day before the reservation a received a call from Uhall telling me that I would have to pick up the truck from a different Uhall location on Woodlawn Dr. When I got there to pick up the truck they told me that the truck was not rentable as the roog had leaked. They sent me to this Uhall location that was at least 5 miles away. So I paid @1,29 for at least 10 miles that I would not haveput on the truck if I had been able to pick up the truck from the original location I reserved the truck from. Very disapointing experience.

DAVID C. 
Évaluation :
5

The vehicle was clean and well maintained except that it needed new windshield wipers.

Tracy R. 
Évaluation :
5

I will use this location again - the were very good in all ways

Douglas H. 
Évaluation :
5

Convenient location. Trucks in good condition - quick in/quick out. Great service.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NNAMDI C. 
Évaluation :
1

Attendant was rude and short. The first uhaul had cigarette burns and smelled like cigarettes.

Alexander M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GANESH B. 
Évaluation :
4

The customer service associates were helpful and prompt. The truck was clean and appeared to be well maintained. It was a little difficult getting the truck out of the back parking lot, but otherwise, a very good experience renting from this location.

MARK H. 
Évaluation :
3

Pick up and drop off we're very easy. Truck was clean and comfortable.

Jeff S. 
Évaluation :
2

The equipment I needed was not available and therefore had to upgrade and pay 0,4$ more per mile. This turned it into an expensive move. Would request either military discount or some credit for the lack of equipment when adjusting reservation.

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peng L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadeem H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naveen S. 
Évaluation :
5

Excellent communication, kind/patient U-Haul staff person, and overall a great and easy experience/process. Will definitely visit this neighborhood location again.

COLETTE J. 
Évaluation :
5

Easy transaction; great truck … smooth and seamless.

Jill S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
2

Poor customer service.

Nathan R. 
Évaluation :
1

The manager was not helpful, he never checked the fluids on the truck or to see if anything was properly working and the AC cut off near the beginning of our trip from Maryland to Colorado.

JERRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
5

Staff was pleasant, professional, and knowledgeable. Vehicles were clean and well maintained. Thank you for an excellent experience.

Makeba E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randolph B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NADIATHURA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maureen S. 
Évaluation :
3

I was hoping to rent the truck for multiple days up front, but it seems that the only way to do it is to rent it, and then arrange with the location to keep it longer, up until someone else has it reserved. I would have appreciated knowing in advance if I could keep the truck an extra day, so I could have the freedom not to worry about weather delays., etc.

JEFFREY B. 
Évaluation :
3

Make it clear in advance that you will be asking for a secondary form of identification at time of pickup. That slowed down the process considerably when we checked in.

William V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stanley W. 
Évaluation :
5

The gentelman who did the paperwork was professional and respectful. Thanks

Basem H. 
Évaluation :
2

The representative in the gas station was so rude, he over charged me with cleaning fees and the car was clean when it was returned as well as gas fees and that's due to my lateness in picking up the car! The vehicle alignment was totally bad and the car itself was in a horrible shape I paid $300 for nothing!!

Myrna K. 
Évaluation :
1

Dropped off in evening. Attendant told me I had to park in a space that would not fit the truck. When I told him I was not comfortable parking in the too small of space he yelled at me and told me I had to. I told him I could not fit the truck in the space and did not want to be liable for damaging the truck or other trucks. He said I had to park it there. I told him I would not and I said if he made me, I would not be responsible for damage. He continued to yell at me and told me I would be responsible and said it was my truck and if I damaged it or another truck when trying to fit it in a space that wouldn't fit it that it was going to be my fault. I ultimately tried and gave up because I was going to hit something. He noticed and immediately changed his tune and gave me an alternate spot. No apology at all. It was the worst experience I've ever had. The man was literally yelling at me outside the gas station and did not care that I didn't want to damage the equipment. I will never rent at this location again and will seek all other vendors before ever renting UHaul again.

David M. 
Non les évaluations ont été soumises pour cet établissement.

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