One of the ratchet straps was pretty rusty but they gave me some spray lube and it got us to Illinois. They said they would replace the ratchets .
SCOTT B
Customer Reviews for 53 Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This was the 3rd location I was sent to. I wasn't given a reason why the equipment was not available at the 1st. The 2nd was closed but was supposed to be open. Great job on keeping track of your locations.
ROBERT MThe truck needed an alignment and was a guzzling hog!!!
CYNTHIA SContinue service as offered
raymond wThey did a excellent job.
ross sNo body was there i was lost because i didn’t know where to drop off the keys
Natalia MI waited over a half hour for someone to show up so I could drop this vehicle and trailer off. There was hardly enough room to get it in off the highway and not a sole in sight. I eventually called the pickup location for advice. Then decided to hit the key box and go. My opinion this location should lose the dealer options from U-Haul.
Micah Fthey were extremely helpful with all my questions, i had to contact them several times during my trip with questions on storage and time extensions.
LORA LCould improve all of the above
Kaitlyn KGood customer service!
Ken JThis truck is DANGEROUS !!!!!!!!! It shouldn't be rented out to anyone without it throughly being checked out!! Trucks shakes bad at speeds over 55 and fishtails at any given moment!!!!! I literally made a video of how bad this truck operated!!! Uhaul could possible find themselves with a lawsuit concerning this truck!! It took everything I had to keep it in my lane, it is obvious to me something is seriously wrong because even when the wheels are straight the steering wheel turns to the left! Waiting to hear back from Uhaul on this claim #3818304…I deserve some type of discount to have dealt with such a dangerous truck!!!!
Clara MNice ppl quick and easy to return.
WILBERT NEasy to find and very friendly. Helped me in the checkout process.
MARTHA MPeople were super friendly and helpful. Would highly recommend.
LOREEN KThey were very helpful and fast also,no waiting.
Frank RIt shouldn't be left on E for us to fill then we fill it for the next customer. It should be on full then we replace the gas we use.
Karen MRien
Anthony MVery happy with this location in general. She was leaving early but stayed late to help me once my reservation went through
Sidney Sthe car trailer had a blowout and the front axle broke. It took 4 1/2 hours to get a replacement trailer. I was stuck on the side of the road 5 hours from home.
Michael DLocation looked like a junk yard, it was out of the way in a remote location that wasn't convenient to get to. The u-haul was not clean, I had to sweep it after using it so we wouldn't get charged for the trash left in it.
Bradley DHad what I needed at an affordable price. It was a seamless transaction.
Mitch SNothing at all. Wendy was great. If I ever need a truck again I know where to go.
Frankie SWhile the uhaul was clean it smelled like cigarettes
Raina WGreat experience
Jenna mWe were charged for missing furniture pads that never left the vehicle that we used. The truck was dirty and the trash in the back included used razor blades. The people who run it were very nice and helpful, but I'm not happy being charged for missing equipment when it was put back on the truck.
Dottie HSuper friendly and amazing
Lataysha JSean and his dad were phenomenal, they came in surveyed everything that needwd to be moved into storage for our PCS move to Okinawa. They made it work and were some of the most efficient movers i have had in a long time out of 18 years of military service
Cesar Amake sure the rental is properly serviced . engine light came on and oil life was 0
RAY WOutstanding service, from beginning to end.
Patricia MPlease inform customers to place their floor boxes and the ones closest to the doors in plastic.
Beverly PWay better than the one on us 17/ Marine blvd. Really helpful and friendly
carus bThe service person doing my rental was very kind and also very professional. I would recommend them again.
Dennis CThe only negative experience I had was that it was difficult to find a gas station to tap off my tank prior to returning vehicle. Obviously, this is not necessarily a fault of the business, just the location. One of my better experience in a long while. Great customer service, very friendly staff. Would definitely recommend to anyone.
ADRIAN GU-Haul's computer system for the reservation was down while trying to complete the transaction. We were at the location near an hour just trying to complete the reservation so we could leave with the trailer. Computer system needs to be updated so the franchise dealers can get into the system
KELLEY PNothing, Wendy and her crew were extremely courteous and efficient.
JUSTIN FAwesome staff!!!!!!!
JOANN F