Évaluations des clients 57 Marathon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 57 Marathon

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Randy M. le

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During pick up I did not get any help hooking up trailer! Was told once you hook up drive up to the building so they could get a picture of the connections. I did not mind hooking up but it would have been nice to have help backing up to the trailer. Returning was a different story I did get help unhooking trailer.

Vincent S. le

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Le client n'a pas laissé de commentaire.

DENNIS F. le

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nice people

EASTERN RD C. le

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great service

Robert M. le

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Great staff, excellent selection of vehicles and Sunday hours. Would absolutely rent from them again.

Michael B. le

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Le client n'a pas laissé de commentaire.

John D. le

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excellent customer service during entire process. was extremely satisfied overall.

rick S. le

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Le client n'a pas laissé de commentaire.

deb R. le

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Nice and convenient off of Interstate 71

Mark B. le

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Le client n'a pas laissé de commentaire.

dustin A. le

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Explain that you have to fill up the tank and pay 99 cents per gallon on top of filling up the tank. Also explaining that it costs 7$ to use the dolly which is ridiculous.

edward K. le

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Le client n'a pas laissé de commentaire.

Daniel T. le

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Drop-off was easy. I could fill up the gas tank right there before I turned in the truck. Customer service was excellent.

RICHARD S. le

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Le client n'a pas laissé de commentaire.

Jeff P. le

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I U-Haul I drive was probably the worst ever. The seats were ripped, the steering wheel was majorly worn down, the vehicle was out of alignment and was horribly underpowered. I love the location Because it’s right down the steer from me. But my over all experience with the staff and the vehicle was very poor.

michael C. le

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Le client n'a pas laissé de commentaire.

Caitlin G. le

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Very helpful. Easy to work with.

Scott S. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Nothing

Timothy C. le

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Le client n'a pas laissé de commentaire.

Steven H. le

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No explanation of rates!

Doug S. le

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Le client n'a pas laissé de commentaire.

Joel D. le

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The car dolly that I rented had a bad bulb and it was not tested. Maybe was an unassisted drop off from previous rental but they did not have a spare bulb so I had to use my own drill to drill one out of another trailer for them to put in the 1 I was taking and it slowed me down by 30 minutes. Theo was a great help though aside from that.

Cheryl G. le

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Le client n'a pas laissé de commentaire.

Nicole W. le

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They cancelled my order I was late, I understand, but they had so many other orders that they needed my truck so they cancelled it without letting me know. Then the guy at the store said he’d give me the bigger truck at the rate of the one I originally reserved. He did not. When I returned it the store clerk said he would honor it but couldn’t figure it out so I paid full price. Then when I let him know - several times - that I wanted it on a different card then what it was reserved on he still processed it on my original card. Complete failure all around.

Gene P. le

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good rental quick in and out

Frederick F. le

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Le client n'a pas laissé de commentaire.

DENNIS F. le

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thank you for your help

EASTERN RD C. le

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nice job

Brian M. le

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Le client n'a pas laissé de commentaire.

William M. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

Carl O. le

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My bill was not correct. When I brought it to the managers attention he fixed it right away. I really appreciate that he made it right so quickly.

Lisa P. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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Le client n'a pas laissé de commentaire.

Laura W. le

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Le client n'a pas laissé de commentaire.

Donald S. le

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Le client n'a pas laissé de commentaire.

Matt D. le

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Le client n'a pas laissé de commentaire.

Bob M. le

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Nothing. Agent was courteous and helpful.

DENNIS F. le

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Highly recommend this location, always excellent service. ask for Theo

EASTERN RD C. le

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nice

james I. le

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Le client n'a pas laissé de commentaire.

Jim M. le

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Le client n'a pas laissé de commentaire.

CALEB K. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Cold ignorant. Person

Robert W. le

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The man here was more worried about charging me for what ever he could then anything else. I will never go to this place again even if it takes me out of the way. A Very Cold Place

Ryan C. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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The customer who had the truck before me called in to say due to not having enough help show up to help. Unload, they would be about 1.5 hours late returning the truck. I was not upset with the station because they could not do anything about it. So this through a wrench into my plans for getting my load done in the time i needed to be done. The help i had needed to be home by a certain time. I know this was not your fault but maybe you could have given me a better deal on the truck or maybe less on the mileage. So for a huge inconvenience...i got nothing! The gentlemen on pickup and return were both very nice and friendly.

Stanley G. le

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Le client n'a pas laissé de commentaire.

michael C. le

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Le client n'a pas laissé de commentaire.

Jeff Y. le

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able to help with last minute moving

Michael D. le

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Le client n'a pas laissé de commentaire.

DEBORAH M. le

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Le client n'a pas laissé de commentaire.

EASTERN RD C. le

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nice service

DENNIS F. le

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great

Laura R. le

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Le client n'a pas laissé de commentaire.

Jake U. le

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Le client n'a pas laissé de commentaire.

SIDNEY G. le

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Super nice guys, very accommodating. Excellent customer service.

David Z. le

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Le client n'a pas laissé de commentaire.

Sarah V. le

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This place was great! The owner was very polite and accommodating. I changed my reservation last minute and he saved us!

Ryan C. le

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Le client n'a pas laissé de commentaire.

Danilo C. le

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A gentleman checked my paperwork out. Many thanks

CLYDE M. le

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Le client n'a pas laissé de commentaire.

Carolyn H. le

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I was charhed for moving blankets and a dolly never issued. The walls had loose boards and nothing to strap furniture to. We had to utilize zip ties. Upon return we had been told the trailer was dirty, yet when picking up the truck there was metal debris in the truck which we took pictures of. The truck was swept clean and there wasn't need for comments from staff. I'm still waiting on the credit for the blankets and dolly. We have pictures that provide proof we were never issued these items. The Uhaul online system was down, so I wasn't provided a receipt of services at the time of return. I had to wait then found I had been charged for these items. My husband had to take a picture of rhe mileage on a Uhaul carbon return receipt that we never got a copy of. Very disappointed in this whole process.

Gregg A. le

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Le client n'a pas laissé de commentaire.

Gene L. le

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After making reservation for a 15 footer two weeks a head for a fri in the medina location,I called to confirm the day before and was told I could only have a 26 footer. Luckily then I called the wadsworth location they had what I needed.with no problems.it seems to me if you want a 15 footer and let them know two weeks ahead you could get what you ordered.

Chris B. le

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Le client n'a pas laissé de commentaire.

Brandt K. le

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Le client n'a pas laissé de commentaire.

TIFFANY M. le

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Le client n'a pas laissé de commentaire.

Dennis M. le

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Le client n'a pas laissé de commentaire.

Dennis F. le

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friendly and professional

EASTERN RD C. le

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.

DENNIS E. le

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good service

Chris P. le

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Le client n'a pas laissé de commentaire.

Lauren B. le

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I was told where to back my trailer in and when I said I couldn’t do it the man working there walked away and never came back expecting me to not only back it in but unhook it as well. I had to call my husband to come help me...luckily he was close by.

Stephanie M. le

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Le client n'a pas laissé de commentaire.

Cythnia S. le

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Le client n'a pas laissé de commentaire.

Jim C. le

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Would never use this location again. Wasn't told the truth, (hmm, what's the word?) incompetent, slow, unprofessional; need I say more.

BILL S. le

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Le client n'a pas laissé de commentaire.

Jeff D. le

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No issues! Very pleased. Truck was ready and waiting.

Alec V. le

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Le client n'a pas laissé de commentaire.

Justin G. le

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The gentleman I returned the truck to was very kind and professional. I wish the pick up was as easy as the drop off.

David T. le

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This was my 2nd poor experience at this location. The service took much to long and it was as if the attendant had never done it before. I was not given all the equipment promised online, which I unfortunately didn't notice until being onsite to pick something up (needed a loading ramp). When I returned everything immediately, I was notified I'd still have to pay for everything, including mileage, despite not being able to complete my task and wasting hours of my time. I refused and left, only after the attendant told me he could not charge my credit card without my authorization. Shortly thereafter I had an email of the receipt showing full charges. When I called the attendant directly, he stated that a Uhaul rep instructed him to charge me and worry later about whether or not I'd call asking for a refund. Very disappointed and certainly not using this location again; perhaps not using Uhaul itself ever again; I've used Uhaul many times over the years.

Bryon P. le

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All good.

Jason M. le

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Didn't have as many towing accessories as I am used to at other U-Haul locations. Had to go to auto parts store before renting trailer.

Billy K. le

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I have been trying to contact U-Haul, but can't get anyone to answer. I had to keep truck for an extended period as i hadn't yet found a home. Upon returning truck, i was charged over $470.00, of which $112.00 was insurance and truck never moved for a week. Is there anyway that U-Haul can help me out with the additional charges.

kurt V. le

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Le client n'a pas laissé de commentaire.

Dalton M. le

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Le client n'a pas laissé de commentaire.

Brittany D. le

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Le client n'a pas laissé de commentaire.

david S. le

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Everyone did an excellent job, from the paperwork to explaining the equipment, to hooking up my trailer, to making sure that everything worked properly.

tim E. le

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The truck has a transmission issue that we fought for 1300 miles.

CHRISTINA M. le

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The guy helping us was very kind, professional and helpful. I would definitely recommend this location. My best experience ever renting a truck from Uhaul. Thank you!

Nicholas P. le

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Le client n'a pas laissé de commentaire.

John M. le

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Was great. Weird thing though when turned in, one computer should vehicle was involved in accident, other one was normal. There were no accidents!!!! Mgr said he was calling to say something as well. We both agreed vehicle was returned same as I picked it up.

Russ B. le

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Le client n'a pas laissé de commentaire.

Rick O. le

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Attendant was not interested or friendly at rental or return. Has was not full and when I mentioned it upon return he said the rental should be clean and he would not charge for that. When rented truck was dirty and had mud all over all the tires. Looked like it was stuck somewhere. I used trick for a load and unload all on city streets. Went 18 miles and used 6 gallon of gas to fill. Will go elsewhere to rent a uhaul next time even though I had rented there 5 times on the past.

Daniel F. le

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Simple and easy. Truck was in very good condition. Worked great.

Jeff R. le

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Le client n'a pas laissé de commentaire.

Gail S. le

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Found a nail in the back tire after we had it home and loaded. I called in and U-Haul sent someone out to fix it in our driveway (so helpful). The tire was replaced so we could go on our way the next day as planned..... without further incident. Everyone we spoke with was helpful, friendly, and professional. Thank you!

Jerry B. le

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Le client n'a pas laissé de commentaire.