The owner and his assistant were superb. They helped me with setting up the hitch ball assembly correctly and showed how to make the connections. I sincerely appreciate them for making sure I was fully comfortable with everything.
PARSWANATHAN R
Customer Reviews for 57 Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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the air conditioning was broke and the truck was in bad shape
ROBERT RGreat customer service! Great experience!!
SHAWNIECE DI declined the SafeMove coverage when booking my rental, however it was added back when I tried to book moving assistance. Please make sure that the automated booking system doesn't alter rental equipment reservations when adding additional services!
CHRISTINA LAll expectations were met
Tom RThe attendant was outside and began checking me in as soon as I parked and assisted with the checkin and checkover process. He was amazing and it was the best part of my experience.
JULIE DHe couldn't calculate the mileage. Initially thought I had gone 800 miles in an hour And a half. So I had to wait longer than expected.
CHAD S👍
RICHARD WRepeat customer, and very good service. Good people too.
SCOTT CWe had one of the automotive technicians help with securing the Kia to the tow dolly. I received good customer service.
MICHAEL CEasy to deal with on pick up and return. No issues.
JEROME LVery polite and helpful staff and ownership.
Richard WAgent was ready & on top of things. Drop-off & equipment check was done in a few minutes- then we were on our way. Thanks U-Haul #57 Marathon!!!!!
THOMAS HBe transparent with allotted miles
AARON KVery friendly and professional went above and beyond to help me I appreciate all the help especially at my age. Thanks again and will definitely send family to 57 Marathon Wadsworth Ohio. Super service!
SAMUEL HThey were very friendly and trailer worked perfectly. Made the move so much easier.
KENT SI don't blame the local provider, he was courteous and helpful. However, I was never asked about the 'safe move' charge of $15.00. Wouldn't my auto insurance coverage provide for this? I wasn't asked nor I was not given an estimate of total charges before I rented the vehicle (other than a lengthy contract online to read after renting). For 2,5 hours of renting the vehicle, 43 miles of use, filling the vehicle's fuel tank afterwards of $20 (how to know exactly how much fuel?), the rental of nearly $100 (plus $20 additional fuel) for a total of $120, seems excessive. Perhaps this is all U-Haul's policy, but customers are not coming close to an advertised $29,95 rental fee. Of course, I expect to replenish fuel, but the total charges are not close without the add-ons.
ALAN WI read some previous negative reviews, however both men who assisted me with check in and check out were wonderful, polite and helpful. Truck was fine...I would absolutely rent here again!
Cassandra MThat truck was wore out and needs to be retired
KENNETH MHave vehicle started and warmed up inside. Doors were frozen shut.
SHARON EQuick and easy drop off
CHARLES WThe people here are always helpful with hooking up and unhooking the trailer. The location is an old service station and is adequate for its purpose. We discovered that the trailer leaked a fair amount of water from the rain I drove through. That was a disappointment as the whole purpose of renting an enclosed trailer was to protect the contents from the elements.
DAVID BTrailer was full of pine needles and the brake light was out.
ELRICH MNothing Attendant was awesome All question were answered
RICK OVery old truck, I could tell they attempted to clean but they could only do so much.
RYAN BVery nice lady
JACQUELINE FThe worker there was helpful and nice.
JASON TGreat people, a pleasure to do business with. Equipment was clean and safe to operate. One concern, I reserved a 20' truck. When I arrived to pick up the truck, they did not have what a reserved so I had to use a 26' truck instead. A much larger vehicle. If I wasn't comfortable driving a truck that size, it could have been a safety concern. Perhaps a notification could have been sent to alert me of the change to my reservation in case I would have needed to decide whether to cancel or accept the change. Merci.
BRAD Lprofessional service
Richard WWebsite is absolute trash - it’s clearly designed to be almost impossible to NOT accidentally accept additional services.
CHRISTOPHER WMy charges were wrong on my final bill and am still working to get them rectified.
MICHELLE MThis rental location was not the location I originally scheduled to pick-up from but the rental was processed without a "hitch". I received a call from U-Haul a day before indicating I would have to go this new location which was 10+ miles away. This seems to be std operating procedure for U-Haul and is not the first time this happened, and the prior time was even farther away. What is the point of picking a close-by, local location, only to be sent miles away?
RANDALL MThe staff at this location plus the weekend hours of operation make this the best location to rent from
KATHLEEN Fvery good
Richard WThe pick up location was in a small town, so you get what you get in a small town. Super helpful, friendly, and cordial…
RAYMOND F👍
FRANK MThe customer service is excellent at this location, exceeds expectations in all areas.
DAVID CBest location in the Akron area…. No hassle, quick and 90 % of the time have the trailer that I need…
JEFFERY IRented a furniture dolly. Really needed it. When I got there, they said, sorry don't have one. Made the move way more difficult!!
SARAH NI received numerous texts from uhaul asking to haul items and to upgrade to a bigger truck. It was too many messages and I received more after declining. We were told we couldn't get the small truck we rented well in advance and that we would be given a $60 credit for agreeing to take the larger truck. The credit was never applied. While on our way to our destination, we were called and told our drop off location wasn't accepting drop offs and we had to drive to another one that was not as close.
EDGAR KAn overall great experience from the first phone call in Ohio to us dropping the truck off in Florida, well done!
ROBERT SThis is not where I rented my truck originally. It was further from my destination than the original place I reserved. I was charged a cleaning fee and do not understand why. Very disappointed in wxperience
JOANNE HTrailer was well-used and clearly had many miles on it. It had plenty of superficial blemishes inside and out. Lots of creaks, rattles and groans when being towed. Tires were worn, but did not affect travel at all. Trailer could have used a good power washing inside and out. However, functionally, it worked out great. Liberal use of boxes, cartons and moving blankets to protect and to cover possessions negated any issues with cleanliness.
ERIC EOvercharged Check engine light came on Locks don’t work Rude owner Never checked me in or out
TRACY DLove going here great people
demarko rThe employee there was great help
JASON BHad a tire issue and U Haul resolved the issue.
Ryan OThese people are fantastic to work with!! We ordered the wrong size uhaul and took it in for an exchange! They were super to deal with. They even gave us extra packing blankets to use. I would do business with them again due to their kindness and knowledge!
Vicki BThese guys were help and friendly.
Kathie RWonderful experience!
Roberta W