Le client n'a pas laissé de commentaire.Muhammad A.
Customer Reviews for 7 Star Sam & Associates
(U-Haul Neighborhood Dealer)
Pour nous contacter
Plano, TX 75074
Services dans cet établissement :
- Mon–TueDe 8 h am à 5 h pm
- MercrediDe 8 h am à 2 h pm
- JeudiDe 8 h am à 5 h pm
- Fri–SatDe 8 h am à 6 h pm
- DimancheDe 8 h am à 5 h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very friendly! Thank youBen S.
Le client n'a pas laissé de commentaire.Marquita C.
Le client n'a pas laissé de commentaire.tracywilsongilli W.
Le client n'a pas laissé de commentaire.Joseph W.
I wanted to express my gratitude for the exceptional service. I received during my recent rental experience. The staff at this location were incredibly helpful and went above and beyond to ensure a smooth process.Bhargav Ram K.
Everything is good except the truck is shaking like it's going collapse. I can tell front axel are bad. Front of the truck goes up and down like wheels are made of oval shape wheels. I was really disappointed with that. Very uncomfortable and damage some of my boxes.DHAMMIKA V.
Great employees!David S.
Le client n'a pas laissé de commentaire.aliarous A.
Le client n'a pas laissé de commentaire.aliarous A.
Le client n'a pas laissé de commentaire.Edgar S.
Le client n'a pas laissé de commentaire.frank T.
Le client n'a pas laissé de commentaire.William S.
Wouldn't help me unhook the trailer without a long conversation. Horrible service and location.ROBERT S.
the gentleman helping did not start checking us in until after 8am, when our reservation began at 8am and we even arrived 10 min early. Then he did not speak fluent English so it was hard to understand him. When I had to ask him to repeat himself, he would get mad and rude. He took a personal phone call while he was checking us in, which put us behind schedule. Then he proceeded to tell me to be back earlier than 1pm which is when I had the vehicle until because he had another reservation at 1. My reservation was at 8 and we did not leave the store until 8:45. We had to rush to get moved and have the truck back before 1pm. I do not recommend this location at all. Rude and unprofessional.Haely J.
Check in guy was the best!!!!MARK G.
Le client n'a pas laissé de commentaire.ERLINDA M.
The guy is super nice.Washington T.
u haul person was "on a break" so I had to return it to the gas station next door- super sketch!Heidi R.
Left the truck and returned through the app. No employees present while we were there.Matthew B.
This rental was perfect for my needs. My wife and I are transitioning my 87 year old mother in law into a retirement apartment and the van I got made it a one day event.Juan P.
Le client n'a pas laissé de commentaire.Ben S.
Le client n'a pas laissé de commentaire.Randy C.
Truck was extremely worn out, smelled like a bunch of potheads have been smoking for days in there, and the cupholder had some spilled substance in there. The location did not feel safe after hours.Basil B.
Le client n'a pas laissé de commentaire.Nihar S.
Le client n'a pas laissé de commentaire.Frank K.
Le client n'a pas laissé de commentaire.Katrina G.
Friendly person helped with the drop off. Quick and easy process.Farooq K.
I think it was perfect!Patrick O.
THE DROP OFF LOCATION, U-HAUL, 2716 K AVE., PLANO TX, WHERE THEY HAD ME DROP OFF THE TRAILER WAS SO UNPROFESSIONAL, I WENT UP TO THE DESK AND EXPLAINED TO, NAYHA, THAT I WAS RETURNING THE TRAILER AND SHE TOLD ME TO GO UNHOOK THE TRAILER AND I RESPONDED THAT I DID NOT KNOW HOW TO DO IT AND THE GUY THAT WAS SUPPOSE TO DO IT WENT OUT FOR MANY HOURS, SHE THEN GOT A MAN WHO WAS DINING NEXT DOOR TO COME AND UNHOOK THE TRAILER....I HAVE NEVER HAD A PERSON TELL ME TO GO UNHOOK A TRAILER THAT I AM RENTING FROM THEM. I DO NOT WORK AT THIS ESTABLISHMENT AND TO BE TOLD TO DO IT WAS VERY CONCERNING TO ME REGARDING THE SAFETY PROCEDURES THAT ARE IN PLACE AT THIS BUSINESS. IT WAS ALL TOO SHADY AND I WILL NOT RENT FROM U-HAUL AGAIN!!!!REBECCA LEE M.
Le client n'a pas laissé de commentaire.Tara B G.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.driss B.
Easy pickup and drop off. Both places had friendly and helpful employees.Tom W.
Le client n'a pas laissé de commentaire.samuel M.
Le client n'a pas laissé de commentaire.Israel H.
In particular, Neha was very friendly and helpful. She made the rental quick and easy!Jon N.
Put gas back in and still was charged for gasERIC W.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.TIFFANY S.
Le client n'a pas laissé de commentaire.Jaferben H.
Best place to rent your truck from . Very friendly & customer service oriented staff. Je la recommande fortement.MANI T.
Looked jankyShacrese H.
Le client n'a pas laissé de commentaire.Randall C.
Le client n'a pas laissé de commentaire.FERHAT D.
Le client n'a pas laissé de commentaire.johnny Y.
Le client n'a pas laissé de commentaire.Gopikrishna C.
Jay was great and pleasant to deal with. get more people like JayMehran K.
Le client n'a pas laissé de commentaire.Caitlin N.
Thank you very muchGerardo M.
Convenient, personable, and efficient. They had me on my way in no time!TIMOTHY N.
Really nice manager, Jay. Polite, professional, had our equipment ready to go. I will use this again for another move in the future. Hope Jay will still be there.Mary H.
This has nothing to do with the location as such, but make sure that the renter understands how to return to a 24 hour facility. It was great to be able to return at any time, but I didn't realize I needed to use the app or website to return it. Please make that clear for the next renters. Merci!Dianna J.
My uhaul battery died while parked. The person who I spoke to at the location was of very little help. He was really unhelpful, he hung up on me several times, and when I tried to ask him questions about what to do he met telling me â€œI'm just an employee, I don't know.â€edward P.
Le client n'a pas laissé de commentaire.Shane E.
Le client n'a pas laissé de commentaire.MuhammadTariq M.
Truck was smelly transmission sticks at take off rear shocks or tires were bad ride was rough and bumpy which are furniture bounce damaging bed and desk normally my experience are pretty good with U-Haul but not this time and locationKELLY L.
Not cancel my reservation for no reason. I received no phone call, no text, no email. Luckily, there was one truck left but then I'm somehow getting charged $30 more than what it said online. Awful customer service. The lady's excuse for no communication? â€œI guess it was a busy morningâ€. Ridiculous.Karlynn E.
Truck was a POS. Very dangerousRobert G.
Le client n'a pas laissé de commentaire.valerie S.
Just have another uhaul representative in the building.. at least 2 representatives to make the job easier especially when it gets busyâ€¦klementina M.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.Ricardo R.
Just remember to always check that the back door opens easily. I know the maintenance truck-checkers are pretty strong. So when they check over each vehicle that's returned they think it opens okay. But in reality those back lift doors can need some servicing to make them go up smoother without needing a ton of muscle. :) That's the only feedback I have. This place is excellent, and I'll probably go back there again next time I need a day rental U-Haul!Gwen E.
Le client n'a pas laissé de commentaire.Warren J.
Le client n'a pas laissé de commentaire.Philip A.
Le client n'a pas laissé de commentaire.KIDIST G.
Everyone was friendly, they explained things well, and the only weird part was parking.Jay J.
Le client n'a pas laissé de commentaire.RENE S.
He made the whole experience of renting and dropping off so easy and pleasant. I will go here again. Thank you for being so helpful and wonderful!KAREN W.
Le client n'a pas laissé de commentaire.Stan G.
Le client n'a pas laissé de commentaire.Keith J.
Le client n'a pas laissé de commentaire.Tariq A.
Le client n'a pas laissé de commentaire.Peter U.
The van was a little dirtyEmilio B.
The staff was very friendly and the whole experience was fantastic.bruce D.
Very easy and hassle free return.John T.
Le client n'a pas laissé de commentaire.Anna M.
Le client n'a pas laissé de commentaire.jason D.
Neha was excellent will definitely be coming backMURTAZA D.
Nothing. The entire process was smooth & efficient.JOHN W.
The 20 foot truck I requested was not available and the warning came at 821 which was 9 minutes before I was to pick it up . Option to go to another location was not an option as I had two people with me and limited time to get move done . The larger truck offered would not fit in garage of apartments and would have caused me to work much harder and longer . The smaller 15 foot truck made the packing take much longer as well .. I am extremely unhappy with this experience and will use another company next time . I returned right at 5 pm And no one was there to check the truck so that took more timePhillip M.
Le client n'a pas laissé de commentaire.Gayla C.
Le client n'a pas laissé de commentaire.Austin P.
The service at the location is excellent: Dedicated, forthcoming, and eager to satisfy. However, the truck wasn't well-maintained, which causes unnecessary delays.Dr L.
Le client n'a pas laissé de commentaire.Jorge B.
Very kindness the People in this place and excellent equipm.Irwin A.
Le client n'a pas laissé de commentaire.Gerry S.
The back gate was not closed and the dolly was not fastened to the truck when I got the truck.Cody B.
Le client n'a pas laissé de commentaire.Doug F.
Le client n'a pas laissé de commentaire.jessica T.
MUST READ PLEASE First of all Communication is the poiriorty key.i call you guys to reserve the truck.the lady on the phone was awesome. She reserve my truck 26 foot on Thursday 24 Thanksgiving day 10 am.she told us we will open this location. So here we go with a raining Thanksgiving with crew standing in my house and we are coming this location to pick up the truck. So what .office is close and sign say if you have any questions next window. We go there talk to the guy.he say shop is close and we don't have any reservations on holiday. So what got my blood pressure high because I pay people to come and help me now no truck.any how the guy on the shop he help us.with a excellent service and he provides us the key with the new reservations. Now we have truck working on it.i ask the lady I need truck for 24 hours because of all this mess everything mess.when I am middle of the moving I saw on the receipt we have 13 hours only not 24 hours .so now we rush the process because we have to give back truck and it was raining. If I have 24 hour than I can movie some next day .any hiw we call u haul but it's close.than we call the next store we're we pick the key.so they did not answer. Going straight forward voice mail.now my blood pressure and my sugar got high. Any how we finish bring truck back .put gas .took pictures. Clean truck and look it.took the number form the shop the guy help us.call him he did not answer. next I got e mail I charged extra $40 gas in my card and receipt. So what I call his personal phone and talk to him and him I got charged but I put gas.i have pictures. I put more than that what I took it.he told me send pictures and I send it .so my blood pressure go high again omg what's going on.i got mad.so he text me he refunded $40 back in my card.so I say thank .so over all I pay $108 with rush and not good experience since we started. whole fully you read all this.i know how I am go thru with all. THUS ALL :( waqas javed A.
Le client n'a pas laissé de commentaire.Andrew B.
I am however hesitant about doing business with your location again because I was overcharged for the actual rental itself and wasn't refunded the difference based on the receipt vs the final charge.CYNTHIA G.
Le client n'a pas laissé de commentaire.Kenneth R.
Le client n'a pas laissé de commentaire.Sandra B.
Le client n'a pas laissé de commentaire.Lashonne K.
Le client n'a pas laissé de commentaire.Suresh Mohan K.
They need ramps put on the small trucks, but the truck was clean, it ran well and we worked around ramp-less-ness. The employees who helped me set up the rental were great and as always, so was the price. Thanks, UHaul!RITA K.