Customer Reviews for 9NINE Liquors
(Concessionnaire U-Haul dans le voisinage)

131 évaluations

4530 State Hwy 198   Caney City, TX 75148

(903) 489-5255

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 7h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(903) 489-5255

4530 State Hwy 198
Caney City, TX 75148

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 7h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Couldn't see anything that needs improvement. Rental agent was very knowledgeable and friendly. Truck was in excellent condition. Would certainly recommend this rental agent and of course U-Haul.

Jack S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeAnn M. 
Évaluation :
5

Excellent

allen G. 
Évaluation :
5

This was one of the best Uhaul experiences we have had. The ladies that helped us were very nice, professional, and gave us excellent advice and instructions. We really appreciated this experience.

Carrie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
1

The engine light kept coming on, brakes are not that good, an had transmission issues.

Sheila D. 
Évaluation :
5

Every thing went smooth, easy going.

Samir B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM K. 
Évaluation :
4

Excellent customer service! Gwen and Tina were and are exceptionally nice people, know their business. Their interaction with local people, and how the locals react to them shows they are well liked. This location is a small dealer; the parking area could definitely use some attention.

carlton W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

The staff hooked the trailer up for us which was very helpful. Merci.

KATHY S. 
Évaluation :
3

I was given a dirty trailer, a trailer with a water leak, and a trailer that the lights cord had been repaired and was not long enough to stay in the holder so I had to have someone follow me for 95 miles so no one rear-ended me since I didn't have any lights. A lot to improve.

Al K. 
Évaluation :
5

I arrived late with a dead cell phone (forgot charger). Gwen graciously checked me in, country-friendly the whole time, and made sure I was OK to go. Wonderful experience.

CARLTON W. 
Évaluation :
1

The simple process took much too long to rent, I was the only customer too. The man could not read well and did NOT understand the computer program. He finally asked some else to enter my info, well over 1,5 hr. He also left it for me to find out what unit to take and I had to hook it up myself, he truly was clueless. I also did not trust him to hook it up correctly.

ALBERTO M. 
Évaluation :
5

Very helpful lady

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

It would be great if the store opened earlier than 10:00 am.

Curtis B. 
Évaluation :
3

Needs to put tongue jack. No one to help lift to connect Snd I am 70 years old

Darrell H. 
Évaluation :
5

Both of the ladies I dealt with were very friendly and helpful.

Toshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
2

Truck was so dirty that I had to take it back and get another. The lady was very helpful, but it was shocking.

George S. 
Évaluation :
5

Tina was awesome! Saw me pull in and immediately came out to guide me backing into a drop off spot, then proceeded to unhook the trailer. Check out in the office was fast and cordial.

Robert W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta M. 
Évaluation :
5

Overall very pleased with the location, personnel, and vehicle.

gina P. 
Évaluation :
5

experience was great

Eric G. 
Évaluation :
5

Friendly staff and quick service

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethel M. 
Évaluation :
3

The location is a liquor store, and Friday at 5 pm is not the time to pick up a trailer. Only one employee and he spent more time on other customers. Also, they are closed on Sunday, had to pay another day of rental because they were not open. The CSR said I should have dropped it and left it on Sunday and I would not have been charged another day of rental. They should have told me this when I picked it up. What a scam.

James A. 
Évaluation :
5

Great service.

roman C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samir B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R. 
Évaluation :
5

Tina us fabulous she helped us 2 times now!

Lori B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

I rented the wrong size trailer took it home and realized it.then I brought it back Carrie in the conroe office was very sweet. Gave me a r ef fund and helped me get the right truck. THANK YOU SO MUCH GUYS. Sam Jahani

Sam J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
4

Charged for extra days. No disagreement, but charged for coverage when I did not use vehicle. Will use competitor in future.

Robert S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jamie D. 
Évaluation :
4

When I searched online this location didn't show availability. I had a truck reserved at a way further away location. I accidentally found this truck available on my own.. Website never showed me this location. This location was 4 miles from my house. Just saying . Mileage cost is a little high. 1 $per mile plus I'm buying fuel is high. I originally thought I read 0,79 per mile final bill charged. 99 per mile. . Other then that the location was perfect.

RODDY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mitchell P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

edwin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis W. 
Évaluation :
3

The drop of was just an unmaned unpaved parking lot. Nothing special but had easy access. Merci.

edwin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
5

Only issue was network was spotty so checking in with the app wasn't possible. But the women at the site was very helpful even though it was after hours.

Michael R. 
Évaluation :
1

I am still awaiting after returning the trailer on Sunday for my money to be put back in my account...my paperwork shows charge of 26. and they charged me 59,29 out of my checking...the cost for the trailer was 18.95...no happy until it is resolved...we have had to call 3 times...still not resolved

KENNY P. 
Évaluation :
2

There was zero assistance. Liquor store employee. "There is the trailer out under the tree, thanks." I had to find the electrical cord on another trailer.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald N. 
Évaluation :
5

Have electrical adapters available for trailers to purchase if they don't have any on them.

Thomas C. 
Évaluation :
3

There was some mess up with my paper work. He couldn't find it in his computer but it all worked out

Randy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Taresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

Very friendly and professional

MIKE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

U-Haul has made this horrible situation better. I just wish I could earn points or get a free use, with as much as I've had to rent from lately. Thank you for being so awesome

Nancy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

very nice and helpful.

Deloyce B. 
Évaluation :
3

Rented the truck from Ft Worth to Athens. Had to drive 30 miles out of my way with someone following me to turn the truck in at Caney City

james S. 
Évaluation :
5

I would like to have had a better mix of trucks available to make my choice. As it was, there was only four available and they were all the largest trucks U-Haul rents.

William Andrew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zora B. 
Évaluation :
3

Store clerk waited on other customers while processing me. And I had completed and paid for My truck online for express pick up. She was nice though.

Ethel M. 
Évaluation :
2

A young lady was by herself and no one was there to help me hook up. A customer from the gas station next door helped me.

Ronald T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jenny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

norman L. 
Évaluation :
5

Nice people

Jake K. 
Évaluation :
1

Give me my money back

andrew F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
2

Did not feel right renting from a Liquor store. The truck was filthy, had to sweep the back when I got to my apartment. Also, no one helped me with getting to the right truck. I had to try each truck until the key worked. The mileage was not checked before to confirm. Just overall below average. It is a shame to UHauls Reputation.

Ahmad M. 
Évaluation :
1

I will NEVER rent from these people again. First off, they have the incorrect phone number listed with Uhaul, so when you get the text telling you to call to confirm, they tell you another number to call. Secondly, this is a liquor store and they care more about their liquor customers and make the renters wait while they ring up the liquor customers. Lastly, I input the city/location I would be dropping off at, they changed it to another out of the way location causing me to have to call customer service and sit on hold for almost 30 minutes just to get it corrected so I'm not charged a fee for wrong drop off location. NEVER AGAIN!!!!

Beth R. 
Évaluation :
5

People were great. Very helpful and kind. The total bill itself was much more than I expected. It was correct but so so expensive. Not sure I would spend that much money again.

renea W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayland B. 
Évaluation :
5

Was a good truck

Bobby H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sidney W. 
Évaluation :
1

The owner did not go over the vehicle with me to mark any previous damage. The truck barely had over 1/2 a tank of gas but contract stated 3/4 so I had to put more gas to keep from getting charged extra. I was quoted 29,95 $ for my truck but paid 39,95 $. It took a very long time to set up and the owner had to call uhaul for assistance which reading previous reviews and witnessing it myself seems to be the norm. When I tried to return the truck the owner was with another customer trying to rent them a truck. I waited over 30 minutes before deciding to leave and run errands. The owner seems like a nice guy but it took way too long to get and return a truck. I will never get a uhaul from this store again and will definitely not recommend them to anyone I know unless they're in no rush and want a nap while the owner tries to figure out what he's doing.

kimberly R. 
Évaluation :
5

Easy drop off.

Douglas M. 
Évaluation :
1

Employees didn't know how to operate the system had to call to place the rental was over charged for the use of a trailer. Fender was damaged on the the trailer but had been previously noted. Once returning the trailer was charred again for a total of almost 100,00 $ for two days and bringing it back to the location. Was supposed to be 29,99 a day if I brought it back to this location.

eric A. 
Évaluation :
2

Took over two hours to process rental paperwork. Middle eastern man at pick up location didnt know what he was doing and u hauls computer system went down. The pick up location had no manual contracts which could have sped up the process. While using the truck the airbag light kept coming on and going off. Also the service vehicle light came on. Also I turned the truck off, removed the key, and it kept running. This happened three different times. This was my first time renting from u haul and it will be my last.

Steve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda L. 
Évaluation :
3

I checked in online hoping the trailer would be ready but it wasn't. Not only that but we had to change trailers because a tire had a hole. Owner needs to definitely be more organized.

Adriana R. 
Évaluation :
3

Had trouble with my first location not having the equipment i need , it was transferred to another location without my knowledge. asked for the area rep to call me Friday afternoon about my problem but he never called my . He did have it set up at another location after I had the first location call him. i would like a call from Kevin's boss whom ever that might be!!!!!

CRAIG P. 
Évaluation :
2

Training of staff. It took almost an hour to get the rental and they entered it into computer several times and never got it right. I call U haul Office to get return location corrected and price adjustment but I was still over charged. Now I have to call again

David P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

harry B. 
Évaluation :
1

Have someone who knows what they doing

Regina J. 
Non les évaluations ont été soumises pour cet établissement.

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