Customer Reviews for A 1 Armor Self Storage Hayward
(Concessionnaire U-Haul dans le voisinage)

428 évaluations

2468 Whipple Rd   Hayward, CA 94544
(Industrial Blvd SW Across from Target)

(510) 471-1931

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 5nbsp;h 30 pm
  • Samedi et dimanche :
    8h am à 12h pm / 1h pm à 4nbsp;h 30 pm

Services dans cet établissement :

Pour nous contacter

(510) 471-1931

2468 Whipple Rd
Hayward, CA 94544
(Industrial Blvd SW Across from Target)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 5nbsp;h 30 pm
  • Samedi et dimanche :
    8h am à 12h pm / 1h pm à 4nbsp;h 30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Don L. 
Évaluation :
5

The attendent was very courtios and professional.

DORIS E M. 
Évaluation :
5

Treat them as you have us and they will become loyal also

Lee K. 
Évaluation :
5

I am a native born American who celebrates these additions to corporate integrety

Lee K. 
Évaluation :
5

They were awesome! Thought I needed one day but ended up needing the truck for 3. Nooooo problems at all. Will be back. Appreciate you all in these hard times. Thank you kindly!

Whitney D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Easy transaction

Rosenia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
4

Keep being polite and friendly , and continue not to pressure customers to purchase unnecessary items like other rental places do. THX

Phillip E. 
Évaluation :
5

No email receipt was received yet.

Christian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

Superb

Ko Ko T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEJA Z. 
Évaluation :
5

Nothing! Other than a true smartphone rental w/lockbox he was saying.

Brian R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Check-in and check-out were both fast and efficient. Owner was very friendly and even offered a reusable bag.

Hong N. 
Évaluation :
5

As a former U-Haul employee I appreciate the professionalism provided by representative.

JUSTIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN F. 
Évaluation :
5

Very nice clean new vehicle, much better than I expected out of U-Haul. Thank you!

Gabe N. 
Évaluation :
1

Was not clean, was not full in gas, accused me of smoking in side the truck when I had just smoked a cigarette outside of the truck approximately 20 feet away from the truck and still Charged me a cleaning fee.

Yureli C. 
Évaluation :
5

Awesome customer service, quick and easy rental experience!

NICHOLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sohail S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

The staff is very helpful and informative.

Toto C. 
Évaluation :
5

Nothing, the front desk lady was EXCELLENT!!! She gave me some of the best customer service I've ever received. Thanks again!!

ALEX C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAILOSI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA S. 
Évaluation :
5

Walked in at last minute didn't have a reservation for a truck and one wasn't picked at last minute and was called and made my day. Everyone else was out of pickups or cargo.

JOHN L. 
Évaluation :
3

I chose the location, A 1 Armor Self Storage Hayward, due to the conveniency near my home and church. I rented a pick up truck for 5 days for my church to carry church equipment. I had 2 issues returning the truck. The truck has an Arizona license plate of AL04861. Prior to renting the truck, I asked the store representative about cleaning the truck. She said that it was not a concern to return the truck unkept. When I returned, she stated it was dirty and there would be a charge. I was fine with the cleaning charge of $50. It had rained the day before and the truck bed was wet with dirt and the floor mats had dried mud. It should have been made clear to me prior to renting the vehicle about the cleaning policy. Had I known I would have done my best to return it clean. The other concern was about the liability insurance. I paid $125 to insure the truck for any damages. Upon returning the truck, the store representative wanted to charge me a damage fee. While using the truck, the lift gate would not close causing an inconvenience to drive the truck. The hardware that holds the cable to the lift gate platform was loose. The store representative made it appear as I caused damage to it and wanted to charge me for it. I explained to her that I paid for liability insurance and it was a matter of just tightening that hardware. Eventually someone from the store tightened it and the lift gate was able to close. I was not charged for any vehicle damage. This needs to be addressed and fixed so that the next renter of that truck will not experience the same issue as I did. I thought it was an easy vehicle return since I have rented a U-Haul truck at least once a year. It turned out to be a cross examination of 20 minutes and potential proposed extra fee charges. I may reconsider renting from that store location. This is second time I had a bad experience with them.

ANNRUTH Y. 
Évaluation :
5

Van was dirty and wasn't ready for pick up

MUTHEU K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN D. 
Évaluation :
3

the van smelled so maybe clean with a cleaning fluid.

ROY V. 
Évaluation :
3

The van seats were extremely dirty and filthy filled with dog hair ! How can anyone rent such a horribly maintained vehicle . I'm happy to share pics of interested . But I would be careful of renting a U-Haul ever again.

JIMISH S. 
Évaluation :
5

Registering online & making a reservation online was the easiest & most convenient way of renting a truck. We also loved how we were able to check in online before picking up the truck & the customer service there was fantastic. Thank you for great service.

Jorge L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ko Ko T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEAH M. 
Évaluation :
5

All is well You guys do a great job.

RAVINDAR S. 
Évaluation :
5

Excellent service à la clientèle

ARDELLE J. 
Évaluation :
5

This was a dealer rental. There was a issue but Nigel the field manager did a excellent job resolving the problem. Glad he is our new field manager…welcome to our team! Merci.

ALFREDO A. 
Évaluation :
5

Excellent customer service

UBALDO A. 
Évaluation :
5

Clean truck / wash it Wiindoors and mirrors dirty

RAVINDAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

The gentleman in the office was great . The truck was really nice to drive

ELONDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fuat Y. 
Évaluation :
3

Large area of gross brown stuff on floor in back of van. Did not have time to pull out rubber floor cover and wash off, so had to cover with paper. I visited this location several days before pickup and was impressed by how clean the van was, but when I picked up had this dirty floor inside, and the rest of van was not clean either.

SIMON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QIAN L. 
Évaluation :
5

Sim was fantastic and the check out process quick and easy. Nothing to improve upon

JENNIFER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

An T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO S. 
Évaluation :
3

Lady that rented to me talked to me as if I were a child as if I've never driven a van before. Hard to explain but she seems not to trust the customer that is renting the equipment.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
5

Renu was very kind and helpful. Not to mentioned she followed all Covid protocol and the office was very clean. I Will be coming back only because of Renu.

Jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAVNEETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LI Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jitendra K. 
Évaluation :
5

All good

ZOHEB B. 
Évaluation :
5

Great service. Really nice customer service

Cahlif J. 
Évaluation :
5

Great service! Was looking around for a truck for my move. Couldn't find anything until the day after of what I needed. I received a call Saturday morning letting me know I was able to pick up the truck the day I actually needed it. Got to the location and everything was fast; in and out. I would definitely recommend this location. The lady at the front desk was very helpful. I had no problem picking up the truck or dropping the truck off.

MARIA M. 
Évaluation :
5

The woman at the front desk was very polite and very professional with the service provided. I would go back again if I needed to.

Frank G. 
Évaluation :
5

Renu is awesome hopefully I'm spelling her name right. She was very accommodating and went above and beyond to make sure we had everything we needed. She was not intimidated by complication that arose and ensured we had a 5 star experience. If we ever need moving service vehicles again we would definitely return to this location for business.

DIEGO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRONG L. 
Évaluation :
1

We were harassed daily. Our credit card kept getting swiped over and over. We had to complain to customer service. Terrible service

SAID Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
4

I had to travel 40 minutes out of my way to collect this truck. This cost $40+ in an Uber and also the extra mileage on the truck to get home to load. To drop off the truck at the end of my rental I had to drive 1 hour 20 minutes and a further 65 miles out of my way. Overall, almost an extra 100 miles for U-Haul...

Nicholas H. 
Évaluation :
5

I like this particular location. Fast and friendly!

Ray S. 
Évaluation :
5

Very well organized, I got a reminder call to pick up and the process is pretty simple and straightforward. Staff is very polite and explained the things that are just needed. I would recommend this place.

Chaitanyakumar Y. 
Évaluation :
5

Keep up the excellent work.

RUEL E. 
Évaluation :
5

Renu provided superior customer service. Very happy I rented here and will do again in the future.

CHING N. 
Évaluation :
5

Exceptional customer service.

BALRAJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole F. 
Évaluation :
5

This is the second time I've been a costumer and they were awesome both times.

OLIVIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESMERALDO Z. 
Évaluation :
5

This is always my go to spot! They are awesome!!!

Lang Y. 
Évaluation :
5

Perfect

MARTINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo C. 
Évaluation :
5

Renu the attendant is the best. She was very helpful. Made my renting experience a breeze.

Prospero F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy H. 
Évaluation :
5

Customer service is great! Very kind, informative, she never left me confused, and she greeted me by my first name, not by “ma'am”. By far this place is the best!

Jennifer A. 
Évaluation :
5

The van needs oil change per message on the dash board panel display

NATHANIEL T. 
Évaluation :
5

The lady they handle my services was very welcoming and helpful...

Curtis A. 
Évaluation :
5

The lady at the front desk was very helpful and friendly

Angel Z. 
Évaluation :
5

Your attendant is excellent

Kenneth O. 
Évaluation :
5

Thanks you

OSCAR M. 
Évaluation :
5

None... The lady assigned was knowledgeable and friendly

Edgardo A. 
Évaluation :
5

The location service was great, but the online Uhaul service is terrible. I would never use Uhaul again. They need to do a better job of setting up the online registration and drop off. They also need to clarify how drop off's work. This is the worst experience I've ever had. Thankfully the people at this location excellent in helping me resolve the situation. Great place to rent, terrible Uhaul online service. Would avoid at all cost of renting through the online service.

Aditya B. 
Évaluation :
5

Renu was very helpful. Thanks for making my move easier A1 Armor Storage.

PARMIL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fei L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Non les évaluations ont été soumises pour cet établissement.

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