Customer Reviews for A 1 Discount
(Concessionnaire U-Haul dans le voisinage)

278 évaluations

1042 Berkley Rd   Auburndale, FL 33823

(863) 837-3007

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 7h30 pm
Heures d'ouverture spéciales
  • 11/30/2021: 12h00 pm à 7h45 pm

Services dans cet établissement :

Pour nous contacter

(863) 837-3007

1042 Berkley Rd
Auburndale, FL 33823

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 7h30 pm
Heures d'ouverture spéciales
  • 11/30/2021: 12h00 pm à 7h45 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
5

Excellent service à la clientèle.

EDGARDO V. 
Évaluation :
5

Aucun

Robert S. 
Évaluation :
5

Son personas muy amables

YUBIER E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRABIEL M. 
Évaluation :
2

There was no tools to help load heavy equipment and the truck needed a tune up it was burning gas and cutting off a the red light

KINSEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER F. 
Évaluation :
3

We got there well before they closed and there wasn't anyone to acknowledge that we dropped off the trailer. We left it and took pictures to prove that it was in good shape when we left. We did get notification the next morning....but the convenience store (where the U-Haul sign was) clerk was not helpful at all....

RAMONA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
3

Windshield was cracked twice, truck front and back were a mess and filthy, and either a nail or plug was in the tire that we were unaware of

MICHAEL M. 
Évaluation :
1

It was a liquor store about 20 miles from my destination and the clerk had very little English, was not responsive to anything, and would definitly not use that locations

David I. 
Évaluation :
5

Very helpful and even accepted the equipment when we were setup to return further away. They previous staff at the pickup location didn't give us an option and selected a location that was 16 miles away when this location was only 4,6 miles away.

Richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

The UHaul mobile experience needs much improvement. Thank goodness we had the lovely man at A-1 Discount there to help us when the mobile option lfailed is.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
3

Attendant was very helpful and came out to meet me at the trailer. Helped me back it up and disconnect from my truck. Would consider this place again for future rentals.

Daniel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
2

We were given the wrong truck and don't find out until drop off. The brakes and suspension need work. The ride was awful. Thank god we weren't driving that far or we would have taken it back.

ANTHONY H. 
Évaluation :
5

Customer service went over and above for me

charles A. 
Évaluation :
3

Very friendly and helpful. Good experience.

Lynn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
1

The guy was rude and thought it was funny that the truck was nasty and told me I would be charged for the Clea. Ip I told him that I would not because I took pictures of all of the mess before I left with the truck. I also got a 36$ credit for gas because the truck was on E I though ok cool I got a credit because I'm having to go straight to the gas station on put gas in it NOPE yall had me do yalls job and still wanted me to put more gas! Uhaul is disgusting the locations are a piss poor joke and I'd rather carry my stuff on my back before I give uhaul another 200!

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE E. 
Évaluation :
5

They made it a pleasure. I'll always go back to A! discount

GREGORY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moshe G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL L. 
Évaluation :
3

U-Haul doesn't seem to be properly recording the fuel levels when submitted during truck pickup. I recorded the level which was about 1/4 of a tank. I added 25 $of fuel in and then after use dropped off the truck. I was told that there was 1/2 a tank of gas when I picked it up. I will know in the future to take pictures of all of this for recording purposes.

JUSTIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
5

Good location. Store owner is prompt, trucks clean, easy access

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacinda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Always helpful!!

JOSEPH R. 
Évaluation :
2

I turned in my trailer at this location and apparently the person that does the U-haul transactions was not there. They told me it would be done later, and never gave me any confirmation of the return. After I saw that it was not done after several hours, I had to make another trip to the location to close out my rental, which I did on the U-haul app. I would not trust this place since they don't seem to care about doing the paperwork correctly.

Marcelino B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
1

This guy charged me 3 days had it less than 24 hours. Very unprofessional doesn't help load the equipment)enclosed) like other companies do. Very rude and highly unprofessional compared to u other uhaul companies.

Andrew C. 
Évaluation :
5

Everything here was great also.

Willie I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAWRENCE C. 
Évaluation :
5

Great pick up experience-nice people.

Wayne P. 
Évaluation :
5

The folks that run this particular location were the kindest, most home town feel about walking into theit place! Uncommon these days but I'm grateful for the great service and I'll surely be back to use their services in the future!

Marc E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
1

Location representatives are all over the board when it comes to standards. This was the worst pickup experience ever not because of the service but due to the condition of the truck. There was no cleaning prior to pickup. My pickup location was changed1 day prior to pickup even though the reservation was set a couple days prior to the change. The truck was filthy with cat and cat litter. It honestly reminded me of an old episode of hoarders where the family hoarded hundreds of cats. Allowing them to run all offer the place and use the restroom wherever because the kitty litter boxes were already overflowing with filth. . We spent two hours bleaching and mopping the truck only to find the next morning it had a roach infestation. Yes, it was an actual infestation not just a couple roaches.( I have pictures if needed). The next morning after finding the roaches I spent hours (already delayed from the day before) trying to locate a truck to swap it out. I just don't understand why I was sent out of town, for the pickup, to a hole In the wall location when there was a location 5 min away from my requested pickup with 3 of the same trucks? So now I was left having to delay my move from Sunday to Monday out of town causing me to call into work at my new job for the first day. I am seriously disappointed and don't understand why and how some of these locations can become uhaul licensed representatives when they obviously do not have the companies best interest in mind. I can only imagine if I didn't see the or notice the roaches how infested my new home would be. Again this was hundreds and hundreds of the little German f*****s. They would have been everywhere! Ok I'm done. Uhaul.. get your stuff together..

Joshua R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark C. 
Évaluation :
5

All ok

David F. 
Évaluation :
3

There was information that was requested during the check in process that could have been asked for prior to arriving at the pick-up location. We did not have that information readily available and it was already a very stressful time. Everything else was fine.

Erika B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne E. 
Évaluation :
4

it was a pleasant experience. The rental was very smooth and expedited😊

HORACE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zuriel F. 
Évaluation :
5

Everything great

Robert A. 
Évaluation :
1

I have been dealing with uhaul over a month now about the return of the unit I rented . I was in my way to pay rent for a home that I finally got approved for , open my banking account and noticed that I had been charged 351 for the rental . This has been the worse experience I've ever had on this move due to Uhaul itself . I chased “trucks “ all over the Atlanta area trying to pick up my reserved truck only to have to switch over to rent a Penske unit . Poor poor poor service and communication

Chuck C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruthanne F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
4

Good experience, A1 was very accommodating

JAMES H. 
Évaluation :
5

Very nice and helpful

Roberta S. 
Évaluation :
4

Initial contact was not very friendly but they also run a convenience store And we're in the middle of stocking shelves But every in counter after the 1st meeting they were very friendly polite and professional. They also reminded us about the fuel level before Dropping off the truck (that I totally forgot about) I would recommend them to friends

RUSSELL S. 
Évaluation :
1

Gave me a trailer with no tread on the tires caused it to pop left me stranded on side of the road for 7hrs. Unacceptable!

MOSHE K. 
Évaluation :
5

As soon as I pulled in the associate met me outside and walked me through the entire checkout process.

Christopher W. 
Évaluation :
4

No comments.

Oscar A V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ty W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Palmer B. 
Évaluation :
3

The truck was a piece of garbage, it was not maintained, barley made it to my house , had to be towed away. !!!

MARVIN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lourdes M. 
Évaluation :
3

Vehicle szecure mounts were rusty and did not work well.

Richard S. 
Évaluation :
3

Have hitches well lubricated and ready for next customer to use.

samuel J. 
Évaluation :
3

The only issue I had was the Ac didn't work but I only drove 5 miles so it wasn't a big deal

baker M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana U. 
Évaluation :
5

The location is inside a convinient store, once you get past that point, the owner was great and the process very quick even during these hard times. His fleet is very well maintained and vast options. I would definitley use this location again.

Geovanis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

steven P. 
Évaluation :
5

The trailer tires needed balancing. It bumped at certain speeds. Other than that it was great.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edith E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith E. 
Évaluation :
4

There were no issues with the drop off. Very smooth transaction.

Howard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heriberto R. 
Évaluation :
5

I have used this location several times and they are excellent.

Michael P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Levi W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Audrey M. 
Évaluation :
2

The representation for you business was not represented well at all. My experience as a customer was beyond negative. I won't ever recommend any one to go there. Their customer service is below zero!!! Me being within customer service for years, I know what customer service is all about. Right or wrong, it's customer service!!!!!!! There's so much to say but not enough space to leave my experience.

Darryl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C. 
Évaluation :
5

best rental situation I ever encountered. Merci.

GEORGE D. 
Évaluation :
2

This is the second time I have rented here. Both times, I have had to wait for “the boss” to show up to complete the uHaul rental transaction. What's the purpose of me reserving a uHaul online with a specific time, if I have to wait 10 minutes for the only person who can rent out the uHauls? I made an appointment for a specific time, and I still had to wait.

Nicholas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocco M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Magdalena O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Non les évaluations ont été soumises pour cet établissement.

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