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Gretchen R.
Customer Reviews for A Affordable Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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TOMMY J.After losing my father last year we needed a quick and Hassel free facility to store some of his things. This storage company in Pagosa made it easy for me to rent a unit over the phone. Timing was important because we were not had so much time before our friend who helped out had to return home. The ease of access through the gates entrance via the keypad made it easy to come and go on our time schedule. The unit was clean and we'll maintained even in the middle of record snow storms. Merci encore.
Darcy D. | Expérience généraleI had a reservation at 8am Saturday morning. I got to the facility at 745am. I waited until 8m like the door and sign said they will be open. No one was at the facility to open up. No one was there with my trailer reservation ready to go. I called the Uhal phone number and they had a hard time reaching anyone. At 825am some one that worked at the facility finally showed up. This is unacceptable. The sign says 8 am and a reservation scheduled. the person should be there on time.
Cassidy Y.Could not ask for better service. Will use again soon.
SCOTT S.The trailer was damaged when I picked it up with a bent fender and broken light.
Ralph C.Lower your rental rates!
Kenny S.The woman working there was very nice.
Jeff L.The girl at the desk was all pro. She was a beast !!! In and outfastservice !!!!
NATHAN M.Very friendly and helpful staff.
KINDRA M. | Expérience généraleEquipment was muddy from previous renter temp was -2 so mudd and ice frozen in toe down and tracks took 1/2 hour to get them to work right!!!!
Gerald M.It would have been nice if the truck rear loading door had been opened prior to us renting it. It took us quite a while to get the door open due to it being iced closed.
JANICE R.Thank you for accommodating our barn door request.
Ricky A.Good experience overall Thanks
Gary D.Good service and convenient location.
Jeff S.We were offered a free month of storage, which made it seem worth renting a truck. However, the storage unit was a 40 minute drive one way from the house we will move into. No apologies from anyone. We ended up finding a storage unit two minutes from our house and paying twice per month what uhaul offered
Joel A.The brakes on the truck were very "spongy",didn't respond as quickly as they are supposed to.
Ron L.Erica was very friendly and helpful. She stayed late to accept my trailer drop-off and handled everything efficiently and professionally.
James T.Very well organized and efficient in all phases of the rental, and an incredibly friendly and knowledgeable staff.
Gary F.Gal that helped us was excellent, will rent from here again!
Lori P.There were 6 empty parking spots on surface lot. I was told to park Audi sedan up rough hill by trucks. Put a hole in exhaust pipe. No reason this needed to happen. Made rental crazy expensive.
David H.The person at the rental expected me to wash a truck I rented for one day. It was 32 degrees that day. She said I should have power washed it in 332 degree weather, because she told me to bring it back spotless. I'm sorry, but that's BS. I won't use them again. And I won't recommend them. My cab driver agreed…complete BS.
Sheryl P.Thanks Pagosa
JOE L.Super Clean. Staff was very friendly.
Brian M. | Expérience généraleStaff was very helpful and got me a $75 refund I was over charged for.
jason F.Not getting an email note for an upcoming rent due was VERY unfair. I was quite pleased with you guys until you popped me with a $20 late charge.
Mark P. | Expérience généraleAfter two rentals from this location I won't be going anywhere else! They're great
Christopher C.My only issue was the price, but I also understand that's the way of the world right now
Rick H.Very cordial, hardworking staff. I'll be back!
Gary R. | Expérience généraleGreat Staff
TONY K. | Expérience généraleU Haul charged me for 1/8 a tank of gas. The fuel gauge when driving off the lot was slightly over 1/2 tank. I filled to that approximate level and drove to the return lot. If your trucks went out with a full tank this would avoid the customer guessing, POOR customer service on the franchise.
David S.Very friendly staff
Clifton B.Thank you to everyone who helped us secure various UHaul trucks & help to load & unload. The storage facility was so convenient and had easy access. Will be happy to recommend your company to anyone wanting excellent service.
Anna G. | Expérience généraleErica was very helpful and explained all options She was great
Cathy A..
Arleen C.The manager does a great job at this location, Thanks!
Robert H.Secure gate and fencing, fair pricing, attentive staffing. Would recommend
Trever L. | Expérience généraleReally liked our spot, nice and wide and easy to get in and out of. Hopefully will be using your facility in the spring. Merci!
MITCH H. | Expérience généraleGreat customer service!!!
Ronald P.Great customer service Thanks Enca
Vickie S.I found it hard to believe you folks don't have a jack on the trailer to unhook it with a load. What a inconvenience...
Bernie L.Great service and friendly people.
Gavin K.Tamara was extremely efficient and helpful! Great experience.
Katarina T.The pick up was great but the staff had given us 2 weeks of angst as they said that the transporter might not be there on the due date. We did not know until the last minute! The pick up location could not give a good recommendation for drop off and U-Haul needs to make better info available for them and online.
Jeffrey T.Tamra was awesome
Joel E.She was great and answered the question I had.
George P.Many thanks to Tamra and her staff for being courteous, professional and giving us a little extra help coordinating with movers since we live in another state.
LISA/ BRIAN J. | Expérience généraleTamara is great, knowledgeable and personable. All was very good. Will be back next year for hay season!!
David T.Check the car haulers before renting. The front wheel nets were over rolled, so we had to pry the straps with a bar to get them unrolled, the one before that, the Ramps were jammed in and we had to pry them out. Good thing we carry tools. The one before that the lights didn't work so we drove from NH to CO without trailer lights to stay on schedule. Spent half a day at the service center who couldn't get them working.
Terry C.This was my 3rd different U-Haul location to rent or return a truck in the last 6 weeks. They are by far the cleanest, nicest, most competent and organized of all these recent and past experiences. I highly recommend them for storage or truck rental needs.
chris s. | Expérience généraleNot helpful. Not friendly. Didn't care.
Chirag P.Staff is friendly knowledgeable with customer service a priority! Five stars
Dallas W. | Expérience généraleThis was a great experience and the staff were very helpful both moving in and out. Thank you!!!
jean h. | Expérience généraleAlways a pleasure to deal with Tamara and the staff at A Affordable. They accommodate me every season. Merci.
miles m. | Expérience généraleYou folks are awesome but too expensive. Affordable in your name is misleading. I believe you are the most expensive in town. I found a bigger unit for less money. Thanks for your services.
MARLENE V. | Expérience généraleall good will be back THANKS
ANTHONY T. | Expérience généraleTamara ESPECIALLY helpful and professional.
LINDA B. | Expérience généraleTamara and crew are awesome! They are so helpful, kind and knowledgeable.
LORI N. | Expérience généraleTamra at A-Affordable storage is amazing! She is kind, friendly, and helpful. She provided superior customer service and also went above and beyond to help us and accommodate our needs, not only for storage but also for truck and trailer rental. We highly recommend A-Affordable Storage
ZAIRA G. | Expérience généraleKery was extremely nice. She helped my with determining the size that I needed and they t Art the locks. Highly recommend this Company to anyone who needs Storage. If I ever need one again, this is where I will go!
Vickie S. | Expérience généraleAffordable storage is the best place I've ever found. The owners really care. And your stuff is safe. I've had five storage units in the last year. And every transaction was perfect.! Tamra is my go to for everything. She is the finest at what she does. And Rick and Cindy know that and take great care of her! You don't have to worry about your things being damaged or stolen. They have great security! Tamra has gone above and beyond to help me get a storage container several times in an emergency situation. Professional and very personable, ANY business would be thrilled to have Tamra on their team.Thank you Tamra for all your help, kindness and humor! One night last year I needed to get in my storage and there was ice everywhere.. After working on it for a little bit, this is at night, A truck pulled up and said do you need help. The owner's Jeff and Cindy saw me on their cameras, I think they were just making a check that everything was OK. I told him yes I just need to get in to my storage. That's when Jeff got out of his truck and helped me clear the ice to get to my container. I would say this was well above and beyond what I signed up for when I got my storage unit. Thank you guys for running a great business and having the best people❤️
Terri P. | Expérience généraleMy family and I have moved a lot throughout the last eight years. We have placed our valuables in multiple storage facilities. A Affordable of Pagosa is the best and most professionally run storage facility I have ever worked with. Tam is friendly, knowledgeable, and extremely helpful. I had a great experience with A Affordable.
MATHEW W. | Expérience généraleGood, clean place.
Jerome L. | Expérience généraleEverything went smoothly both renting and vacating the unit.
SHERMAN R. | Expérience généraleThe best facility ever! We've used your RV storage twice and they are always improving things and it's been great!
eddy m. | Expérience généraleGreat staff, super friendly and helpful. Fortement recommandé!
Matthew M. | Expérience généraleThese are some good people they worked with me more than once.....and that's more than u get anywhere else Deff recommend affordable storage to anybody!
Jason M. | Expérience généraleFrom Jeff, his wife and all the staff, outside of the break in before cameras, it was a very smooth ride. Thanks for all your help Jeff. Lonny
LONNIE L. | Expérience généraleOutstanding customer service… very personalized care. They always went out of their way to be of assistance. TOTALLY EXCELLENT ALL THE WAY AROUND!!!
jackie/ russell w. | Expérience généralemost friendley and helpfull girls in town
JOHN RHONDA S. | Expérience généraleStaff was super nice and property was neat and orderly. No issues would recommend to anyone
Jereme W. | Expérience généraleThey were great at this storage facility. I worked with Tamra mostly and she was so helpful. So friendly. Really great
CANDACE V. | Expérience généraleAbsolutely superb, well-maintained facility! Staff was excellent. One glitch - no way to contact owners or staff with an after hours or weekend emergency. Owner extremely belligerent, rude and discourteous when contact attempted at his home near the facility. Almost terminated yearly rental at thst time.
HAROLD K. | Expérience généraleThe facilities are well maintained and very secure. Additionally, the staff at Affordable Storage were not just courteous and professional. They exceeded all expectations through their prompt responsiveness and make every effort possible to provide us with our storage needs. They are by far the safest, best and most professional storage facility in the Pagosa Springs area. I highly recommend them for your storage needs.
RUSSELL W. | Expérience généraleI never moved in and price changed as we talked. Did not receive my money back. 35 charged to my credit card.
Nancy E. | Expérience généraleThis is a great place to store my stuff. I highly recommend it. Safe, secure and great staff. Joanne
JOANNE B. | Expérience généraleYou guys are great. T is the BEST!
ROBERT W. | Expérience généraleI was thoroughly pleased with your storage facility. I alway had good access whenever I needed it. I am having new knees put in so I won't be able to be in Pagosa this summer, but I will be back next summer and will certainly use your facility again.
BILL G. | Expérience généraleFelt very safe with our rv stored there for 6 months. Would use these facilities again.
STEFFANY/ BRIAN M. | Expérience générale