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JAMES R
Customer Reviews for A Affordable Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service.
MATTHEW TGreat service.
ROBERT MTrista was wonderful to deal with.
RYAN HEvery time I rent from this location, the trucks are always clean and will maintain.!
MICHAEL BThis place was closed for the day when I returned, but the instructions were clear for the return.
EDDIE D30 000 in audio equipment covered in a inch of dust.
Steve N | Expérience généraleBAILEY got me in and out quickly and professionally.
BAILEY JThe staff was amazing...Tricia was especially helpful
Dan M | Expérience généraleHelpful and easy. Bad location.
MIHAIL PTrista was very helpful with my rental!
JEFFERY HPopcorn 🍿
LISA FAwesome experience!
JEFFERY HDrop off was extremely easy. The staff was friendly and drop off only took a few minutes.
ANGELA GExceptional job!!
TIMOTHY KNice people.
RONALD MYes, Bailey in the office was very helpful. She answered all my questions in a timely manner and made my day rental process. Very smooth.. I will rent a storage facility again here because of her and her professionalism. Great job !!
CHARLES M | Expérience généraleNot a thing. You guys rock
DAVID AEverything was great.
KERRY SSuper easy and affordable.
GERALD KBailey was very helpful. Bailey also spoke to a UHaul representative by the name of Nicole (a Colorado UHaul Rep I believe and someone that Bailey relies on for help on a regular basis it seemed) on the phone to get our drop off location changed so we didn't have to do it ourselves and she was also very efficient and helpful.
TRAVIS HAgency personnel need to learn pricing as she misquoted the expense of one way truck renting. She stated rate was $40:per day plus 79 cents per mile. When i received my online receipt it was several hundred dollars more. I went back in for explanation which she couldn't give. She called regional office which said quoted rate was for in town, and one way move was a variable rate based upon supply and demand. Nobody addressed my refund claim for false advertising Also, the agency said it was 752 miles to my destination which I said was way high. I've driven the route many many times and it is 654 miles. Regardless, UHaul overcharged me. The actual mileage including to drop off location was 665 miles Bottom line. U-Haul agent falsely stated a rate to me; and overcharged the mileage
EDGAR CNothing to improve on, Everyone there is very nice and professional, I will be letting everybody I know about there business and will definitely be going back there if I ever need there service again!
JESSIE DI had no idea they closed at 4 pm on a Wednesday that wasn’t a holiday, completely unheard of in this day and age no matter the location in the lower 48 states
WILLIAM Wyou all were great thank you!
TERESA JEverything was perfect, no complaints
Karin AQuick and easy.
ROBERT BFriendly staff. Easy pickup
JEFFREY WSuper friendly staff, Very helpful, I will continue to use this location!
DAN WBest place to store your excess stuff. I would totally use them again if I needed to. Those guys rock. Clean, secure, very friendly, and easy access. What more could you want
Brandon H | Expérience généraleGreat staff and always went above and beyond.
James S | Expérience généraleSet up account and pay one day before pickup.
Donald PRetals on multiple occasions. Always great service.
JEAN LThese people were very jovial but professional...
William ALoved everything about this latest Uhaul rental location! The office is comfortable and Bailey is an absolute ray of sunshine. I could never have asked for better service, they all really seem to care and that's rare ; )
tom s2 tires popped on the auto trailer… one bc it was old and another bc the brakes locked up The trailer then became detached from the ball hitch…. Could have hurt myself or other drivers. So glad to drop off uhaul equipment and will never use them again
Clare ACleaning the windshield would be a nice touch.
RAY BNothing, everything was handled perfectly. Clean , neat equipment and friendly service.
Norma ESuch an easy process! Very helpful!
Patricia SI can't think of anything more. It's very convenient as it is. I've rented from there several times and never had any type of problem.
Marcy NI was charged dirb8 gallons of fuel. I drove 30 miles tops and returned truck at half a tank where or within standard of deviation suggested in contact as it says approximately since it's not full anymore pickup.
Chris BThe employee was great and made my experience very easy.
Keith sAlways the best.
JEAN LFill in the pot holes at the entrance by the road and by the gate
John HSee above comment
Amanda FVery professional and on time.
rena rAlways friendly and great service 😊
Carol HThe employee (I believe his name was Mike) was extremely helpful, friendly, and very professional.
joel hThey were a little busy at our chosen time of pickup but they handled it quite well. Courteous, let every know what was going on and how they were handling it, and in the end had everyone on their way in under 15 minutes or so. Nicely done, keep up the great work!
Bryan SMaybe try to figure out an easier parking area for those of us not too good at backing in trailers (me!). We were very happy with the customer service we received on both rental occasions. Thanks so much!!!
Traci RI moved my unit out on 5/31/24. It was not on 6/1/24.
JACKI H | Expérience généraleBien
joseph vFriendly, helpful and understanding. Ease of access to storage unit.
Jeanette H | Expérience généraleSome older man in the office needs to get a personality and an attitude adjustment. Everyone else was helpful.
perly b | Expérience généraleTotally satisfied with this business. Personnel are professional, knowledgeable and make the process clear and easy. If I have storage or moving needs in the future I'll definitely choose this company again! Merci.
elizabeth g | Expérience généraleWonderful safe storage facilities and very helpful and friendly employees!
Sarah T | Expérience généraleI had my storage here for 2 or 3 years and never had any problems. Tamra is awesome! When I go back to Pagosa I know I will be using them again.
Kim m | Expérience généralethe girls at the office are great and friendly
John S | Expérience généraleGreat facility and staff. Always accommodating, friendly, and informative. Should I need a storage unit in the future, A Affordable will be my first choice.
SHARON C | Expérience généraleBEST experience with Uhauls and storage! Local staff is A+++!
Tresa W | Expérience généralePrices were high, but competitive with the other places in the area. Convenient, easy, friendly and secure. What more can you ask for!?
Devin E | Expérience généralekeep up the good job!
bruce H | Expérience généraleTamra is very good. You are lucky to have her on your team.
Revocadle T | Expérience généraleWould Highly recommend your facility your Facility is very secure and enjoyed using it Thank you very much will definitely use your facility in the future.
Cindy/ R | Expérience généraleTamra & crew have been great to work with over the past several years it took us to get completely moved out:)
HERMAN W | Expérience généraleThe locking mechanism on the roll up door on 188 needs adjusting.
JUDSON G | Expérience généraleGreat facility, but mostly excellent and friendly people!
Mark T | Expérience généraleStaff was awesome! Friendly and knowledgeable.
Lloyd/Bonnie w | Expérience généraleA great facility with security gate to get into storage units. Always well kept. Staff is fabulous…always helpful!! We used them several times over the last 6 years and most recently for a storage unit for one year!
Beth R | Expérience généraleTamara is my go to for all my storage and Uhaul need! Tamara exceeds anyone's highest expectations of phenomenal customer service.! This location is probably the best storage facilities I've ever dealt with. I wish every business was run like this business. Superior customer service. Consistently.. consistently safe and clean. Leader ship starts at the top and it's obvious that these people care about other people. Tamarra thank you for always exceeding expectations.!!!
Terri P | Expérience généraleI forget her name but the woman there was always amazing.
Nicol E | Expérience généraleI would highly recommend this storage facility. No issues from move in to move out.
Dawn B | Expérience généraleAfter losing my father last year we needed a quick and Hassel free facility to store some of his things. This storage company in Pagosa made it easy for me to rent a unit over the phone. Timing was important because we were not had so much time before our friend who helped out had to return home. The ease of access through the gates entrance via the keypad made it easy to come and go on our time schedule. The unit was clean and we'll maintained even in the middle of record snow storms. Merci encore.
Darcy D | Expérience généraleVery friendly and helpful staff.
KINDRA M | Expérience généraleSuper Clean. Staff was very friendly.
Brian M | Expérience généraleNot getting an email note for an upcoming rent due was VERY unfair. I was quite pleased with you guys until you popped me with a $20 late charge.
Mark P | Expérience généraleVery cordial, hardworking staff. I'll be back!
Gary R | Expérience généraleGreat Staff
TONY K | Expérience généraleThank you to everyone who helped us secure various UHaul trucks & help to load & unload. The storage facility was so convenient and had easy access. Will be happy to recommend your company to anyone wanting excellent service.
Anna G | Expérience généraleSecure gate and fencing, fair pricing, attentive staffing. Would recommend
Trever L | Expérience généraleReally liked our spot, nice and wide and easy to get in and out of. Hopefully will be using your facility in the spring. Merci!
MITCH H | Expérience généraleMany thanks to Tamra and her staff for being courteous, professional and giving us a little extra help coordinating with movers since we live in another state.
LISA/ B | Expérience généraleThis was my 3rd different U-Haul location to rent or return a truck in the last 6 weeks. They are by far the cleanest, nicest, most competent and organized of all these recent and past experiences. I highly recommend them for storage or truck rental needs.
chris s | Expérience généraleStaff is friendly knowledgeable with customer service a priority! Five stars
Dallas W | Expérience généraleThis was a great experience and the staff were very helpful both moving in and out. Thank you!!!
jean h | Expérience généraleAlways a pleasure to deal with Tamara and the staff at A Affordable. They accommodate me every season. Merci.
miles m | Expérience généraleYou folks are awesome but too expensive. Affordable in your name is misleading. I believe you are the most expensive in town. I found a bigger unit for less money. Thanks for your services.
MARLENE V | Expérience généraleall good will be back THANKS
ANTHONY T | Expérience généraleTamara ESPECIALLY helpful and professional.
LINDA B | Expérience généraleTamara and crew are awesome! They are so helpful, kind and knowledgeable.
LORI N | Expérience généraleTamra at A-Affordable storage is amazing! She is kind, friendly, and helpful. She provided superior customer service and also went above and beyond to help us and accommodate our needs, not only for storage but also for truck and trailer rental. We highly recommend A-Affordable Storage
ZAIRA G | Expérience généraleKery was extremely nice. She helped my with determining the size that I needed and they t Art the locks. Highly recommend this Company to anyone who needs Storage. If I ever need one again, this is where I will go!
Vickie S | Expérience généraleAffordable storage is the best place I've ever found. The owners really care. And your stuff is safe. I've had five storage units in the last year. And every transaction was perfect.! Tamra is my go to for everything. She is the finest at what she does. And Rick and Cindy know that and take great care of her! You don't have to worry about your things being damaged or stolen. They have great security! Tamra has gone above and beyond to help me get a storage container several times in an emergency situation. Professional and very personable, ANY business would be thrilled to have Tamra on their team.Thank you Tamra for all your help, kindness and humor! One night last year I needed to get in my storage and there was ice everywhere.. After working on it for a little bit, this is at night, A truck pulled up and said do you need help. The owner's Jeff and Cindy saw me on their cameras, I think they were just making a check that everything was OK. I told him yes I just need to get in to my storage. That's when Jeff got out of his truck and helped me clear the ice to get to my container. I would say this was well above and beyond what I signed up for when I got my storage unit. Thank you guys for running a great business and having the best people❤️
Terri P | Expérience généraleMy family and I have moved a lot throughout the last eight years. We have placed our valuables in multiple storage facilities. A Affordable of Pagosa is the best and most professionally run storage facility I have ever worked with. Tam is friendly, knowledgeable, and extremely helpful. I had a great experience with A Affordable.
MATHEW W | Expérience généraleGood, clean place.
Jerome L | Expérience généraleEverything went smoothly both renting and vacating the unit.
SHERMAN R | Expérience généraleThe best facility ever! We've used your RV storage twice and they are always improving things and it's been great!
eddy m | Expérience généraleGreat staff, super friendly and helpful. Fortement recommandé!
Matthew M | Expérience généraleThese are some good people they worked with me more than once.....and that's more than u get anywhere else Deff recommend affordable storage to anybody!
Jason M | Expérience généraleFrom Jeff, his wife and all the staff, outside of the break in before cameras, it was a very smooth ride. Thanks for all your help Jeff. Lonny
LONNIE L | Expérience généraleOutstanding customer service… very personalized care. They always went out of their way to be of assistance. TOTALLY EXCELLENT ALL THE WAY AROUND!!!
jackie/ r | Expérience généralemost friendley and helpfull girls in town
JOHN R | Expérience généraleStaff was super nice and property was neat and orderly. No issues would recommend to anyone
Jereme W | Expérience généraleThey were great at this storage facility. I worked with Tamra mostly and she was so helpful. So friendly. Really great
CANDACE V | Expérience généraleAbsolutely superb, well-maintained facility! Staff was excellent. One glitch - no way to contact owners or staff with an after hours or weekend emergency. Owner extremely belligerent, rude and discourteous when contact attempted at his home near the facility. Almost terminated yearly rental at thst time.
HAROLD K | Expérience généraleThe facilities are well maintained and very secure. Additionally, the staff at Affordable Storage were not just courteous and professional. They exceeded all expectations through their prompt responsiveness and make every effort possible to provide us with our storage needs. They are by far the safest, best and most professional storage facility in the Pagosa Springs area. I highly recommend them for your storage needs.
RUSSELL W | Expérience généraleI never moved in and price changed as we talked. Did not receive my money back. 35 charged to my credit card.
Nancy E | Expérience généraleThis is a great place to store my stuff. I highly recommend it. Safe, secure and great staff. Joanne
JOANNE B | Expérience généraleYou guys are great. T is the BEST!
ROBERT W | Expérience généraleI was thoroughly pleased with your storage facility. I alway had good access whenever I needed it. I am having new knees put in so I won't be able to be in Pagosa this summer, but I will be back next summer and will certainly use your facility again.
BILL G | Expérience généraleFelt very safe with our rv stored there for 6 months. Would use these facilities again.
STEFFANY/ B | Expérience générale