Counter/Office person should work on their professionalism and courtesy; quite rudeAndre H.
Customer Reviews for A American Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Webster, TX 77598
(Temporarily Not Offering 24/7 Pickups)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 1h pm / 2h pm à 6h pm
- Samedi :
10h am à 1h pm / 2h pm à 2h pm
- Dimanche :
Heures d'ouverture spéciales
- 11/23/2021 - 11/26/2021: Fermé
- 11/28/2021: Fermé
- 12/23/2021: 10h00 am - 1h00 pm
- 12/24/2021 - 12/26/2021: Fermé
- 12/31/2021 - 1/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Troy K.
Le client n'a pas laissé de commentaire.Cesar R.
Le client n'a pas laissé de commentaire.Louise D.
Le client n'a pas laissé de commentaire.HENRY M.
Le client n'a pas laissé de commentaire.Arthur H.
Le client n'a pas laissé de commentaire.Raymond R.
Le client n'a pas laissé de commentaire.GERMAN S.
at the covid time, since the next customer has to wait outside till his/her turn, it could be nice if there were some canopy or something to stay in shade and get away from the Aug sunshine heatBijan A.
Didn't realize they were closed on Sundays. My receipt stated to â€œcallâ€ when in Webster. Perhaps my bad for not being in tune with agent-less drop offs. Voice mail didn't say anything about being closed. Again, more my bad for not realizing this, but having info on VM would be cool.Ken O.
Great serviceMichael M.
Le client n'a pas laissé de commentaire.Linda F.
Le client n'a pas laissé de commentaire.Kevin G.
Le client n'a pas laissé de commentaire.Zachary E.
This was a much better experience than the first time I had to deal with them. The first time I was told to take the truck elsewhere because they â€œdidn't have the spaceâ€ when it was clear that they did. I dealt with a different person this time and everything went very smooth!Joshua W.
Le client n'a pas laissé de commentaire.amber M.
The man at the store really knows what he's doing.Joel V.
I love the 24 hour drop off!Reuben F.
The gentleman checking me in and helping me get my truck was a real gem. He was fast, very helpful, accommodating, and friendly. Awesome location and staff!Vivien J.
Le client n'a pas laissé de commentaire.Clayton C.
Excellent services! Two thumbs up!!!Jingshan X.
Le client n'a pas laissé de commentaire.Arnold S.
Le client n'a pas laissé de commentaire.GILBERTO G.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.Benjamin B.
We were asked to leave the trailer out front since the office was not open yet. We opted to leave and come back when the office was officially open out of fear that the trailer would get stolen and we would be liable. Otherwise great!!VICENTE R.
The owner was the nicest man on earth!Christopher K.
Le client n'a pas laissé de commentaire.Devin H.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.bECKY C.
The owner is very professional and friendly. I like the place. kind of hard to find but decent for the operationJulian C.
Le client n'a pas laissé de commentaire.JOSHUA C.
Le client n'a pas laissé de commentaire.Brett B.
Excellent job all around. Thank you!!!Joel V.
The service was great. The man at the location was pleasant and knowledgeable and took care of us with no waiting. The equipment was well maintained and we had no issues at all. The price was fair and check in and our was simple.Lisa W.
Le client n'a pas laissé de commentaire.Christopher F.
great service! and locationOscar G.
Very professional very helpful I will recommend this location to everyoneLisa A.
Le client n'a pas laissé de commentaire.CLAYTON M.
Le client n'a pas laissé de commentaire.Aristus W.
Actually you can improve by addressing my concern. I originally reserved a truck at a rental location in my hometown. Based on this pickup location and the destination I calculated 10 miles of total travel. The day prior to pickup I was notified by the local rental location that the truck I reserved was damaged and not available. I was told to pick up a truck at another rental location. This increased the mileage from 10 to 16 miles. I was charged for 16 miles. The damaged truck was not my fault so I asked for the bill to be reduced by 6 miles. I have not heard back from UHaul regarding this request.Joe S.
The man at the place was super nice and accommodating ...Treshia B.
Le client n'a pas laissé de commentaire.Gerek P.
Le client n'a pas laissé de commentaire.katlin C.
Le client n'a pas laissé de commentaire.Jorge S.
Le client n'a pas laissé de commentaire.Bill W.
Bon temps roulettejoel V.
I don't believe any improvement is necessary. The rental process was was easy, and the rental facility was extremely friendly and accommodating. I will use them again.Michael W.
Le client n'a pas laissé de commentaire.Connie M.
Le client n'a pas laissé de commentaire.SEARCY P.
I had to drive to Colorado from Texas and encountered snow and rain and windshield wipers were terrible. The doors and windows were poorly sealed and wind was coming through with loud noise and I was cold the entire time.Royelle W.
Le client n'a pas laissé de commentaire.Gordon M.
The representative at this location was rude and not helpful. The equipment failed multiple times.erica N.
I DROPPED OFF THE EQUIPMENT AFTER HOURS NEXT MORNING ...LOCATION MANAGER CHECKED IN EQUIPMENT WITHOUT ME LEAVING PAPERWORK . A GREAT JOB !Lyle Craig M.
Le client n'a pas laissé de commentaire.Thi N.
Le client n'a pas laissé de commentaire.Eileen W.
The man at the Nasa Rd 1 location more than made up for the bad experience in Austin. He was happy to give me a credit and apologized for the inconvenience in Austin. I'd gladly give him my business again.Diane S.
I went through the trouble of registering online, photos of driver's license uploaded too, but it didn't matter. I still had to wait at the counter while he touched my cards & license. Not a very pleasant experience.Jo K.
Very helpful and a very pleasant attitude.Daniel G.
I had no more than pulled up to location and stopped the truck and moved some of my personal belongings to my mothers car, who was driving us home....when the guy working at this location stepped out from somewhere, wearing no mask (pandemic), then asked if I was dropping off. My belongings were still in my hand. He then quickly asked where the key was. I said in my hands please hold on one second. He grabbed the key, to love truck to park it, he drove off very fast and zoomed around his storage complex, to come back and parallel park the truck and dolly. He got out about to lock up truck and I had to tell him I hadn't even completed the online drop off and check out. He gave me the key back and disappeared. I felt rushed, not welcomed, and then had to wait on him to park it in order to do check out. He also drove the unit very fast while it was still technically under my responsibility and wasn't wearing a protective mask for pandemic.Sarah J.
Le client n'a pas laissé de commentaire.clodine S.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.RICARDO G.
Le client n'a pas laissé de commentaire.evelyn R.
Box truck that doesn't leakJOHN L.
Shorter hours of operationJoel V.
I had 2:00 reservations in Bacliff, TX. Reserved truck had no A/C. At 3:30 I picked up a truck in Webster, TX. I waited outside, in the heat, while the contract was printed out. Return time was still set for 2:00. This truck worked fine. Return had to be done thru website, even though business was still open. You need a "truth in rental" disclosure. This 19,95 $ rental cost ended up being 130 $.Arden L.
Every thing was greatDennis B.
Le client n'a pas laissé de commentaire.Milton L.
The manager needs mental helpDavid G.
Le client n'a pas laissé de commentaire.marie D.
Le client n'a pas laissé de commentaire.Steven A.
Le client n'a pas laissé de commentaire.RON L.
They are very nice people!Joel V.
excellent serviceDANIEL A.
The truck was dirty windshield wiper needed to be replaced the person we called to ask how did the app work he was rude not going to that location again ..Andrew G.
Le client n'a pas laissé de commentaire.richard D.
Very supportive for such a stressful time. Excellent customer customer service.Jacquie L.
This representative provided excellent customer service. He made me feel very valued as a UHaul customer!PATRICIA E.
Arrived at my scheduled time and was told the truck I requested wasn't there. Waited 30 minutes for them to find one at another location and was told i was receive 10 % discount for my inconvenience however when i went to second location to pick up truck they had no knowledge of discount so I didn't get it. Not professional at all.Deborah L.
Le client n'a pas laissé de commentaire.Randall H.
On the app's instructions for returning the vehicle, it would make more sense to have the key return as the last step so that you don't drop off the key before going thru a checklistDavid D.
Thank you!!!Carol S.
I was very impressed with the efficiency of the service I received without having a need to meet anyone.Sam D.
This location is well situated with easy access.Peter A.
Le client n'a pas laissé de commentaire.Dirk B.
Le client n'a pas laissé de commentaire.Melvin R.
I dint know if other locations have a mobile pickup and drop off key but I liked that save my timeKeith M.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Ron R.
Le client n'a pas laissé de commentaire.Bruce H.
Le client n'a pas laissé de commentaire.John G.
No need to improve. Everything was as expected and more. The person who helped set up the rental was informative, efficient and pleasant. Returning was a breeze. I just deposited the keys in the box. Blankets were clean and looked new. The truck was also clean. Rental was Easy!!Renee C.
Le client n'a pas laissé de commentaire.Devin H.