Customer Reviews for A Better Mini Storage
(Concessionnaire U-Haul dans le voisinage)

460 évaluations

1545 Main St   Longmont, CO 80501

(303) 532-1615

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 2h pm
  • Dim : 8h am à 1h pm
Heures d'ouverture spéciales
  • 1/29/2022 - 1/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(303) 532-1615

1545 Main St
Longmont, CO 80501

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 2h pm
  • Dim : 8h am à 1h pm
Heures d'ouverture spéciales
  • 1/29/2022 - 1/30/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn J.  |  Expérience générale 
Évaluation :
5

Affordable parking sports

LOUIS T.  |  Expérience générale 
Évaluation :
5

Affordable and well kept

Carlos G.  |  Expérience générale 
Évaluation :
5

Great clean and affordable facility

Jacklynne C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathon S. 
Évaluation :
5

Service was great and staff was helpful. All went very well.

MANUEL G. 
Évaluation :
5

The only downside was how expensive storage units are these days. Especially here in Colorado. It's a nice place for storage, but not cheap. Other than that it's a nice place.

SHAWN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T.  |  Expérience générale 
Évaluation :
5

very affordable

Teresa J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Very East Process & Great Customer Service ! Merci!

OTHO S. 
Évaluation :
4

I turners in after hours and via phone and video the lady who answered was very helpful

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D M. 
Évaluation :
5

Thanks

Michael B. 
Évaluation :
5

Great location to keep my camper

Marianne L.  |  Expérience générale 
Évaluation :
5

Great location

DESMON T.  |  Expérience générale 
Évaluation :
5

Nice affordable location

Michael G.  |  Expérience générale 
Évaluation :
5

Kept my car here for a while and had no issues

ROBERT M.  |  Expérience générale 
Évaluation :
5

Personnel amical

MARK S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letitia P. 
Évaluation :
2

Nobody on site though the web site indicated they were “open”. Small lot, confusing instructions.

George F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Truck leaked. Cab and cargo got wer in the rain

SUSANNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
4

Pros: Guy working there was very pleasant and efficient. Was hooked up and on my way in minutes. He gave me a gate code so that I could drop off the trailer after hours. Super convenient. Very easy experience. Equipment was in excellent shape and worked great. Cons: Only con is that the parking lot was full of large mud puddles. Had to be careful how to backed in the trailer on return so that I wouldn't step out into a mud bath :-)

BRENDAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
3

We were originally told to return equipment to 208 s main st. Longmont co 80501 via text. That was just a small parking lot and there was nowhere to return truck to. We also had the 26” truck and a trailer so that was very unfortunate to have to try to get in and out of a downtown small parking lot which clearly was not a correct address. We have had nothing but bad experiences with Uhaul every time we have dealt with them. This will be our last.

Christopher C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE J. 
Évaluation :
3

Wanted to return early and did not get response to obtain a code to get in lot.

NANCY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHELLEY S. 
Évaluation :
3

They were closed when i dropped off the trailer so I can't confirm any of the above.

ERIC F. 
Évaluation :
5

Excellent customer service!

CHRISTINE N. 
Évaluation :
5

Easy and efficient

AARON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
1

Only open 5 hours a day, never answers phone, charged $36 for a "Missing/Damage Fee" that no one seems to have any idea what it's for. Filing dispute with bank.

DANIEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAUREL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dudley C. 
Évaluation :
4

could not have been any easier. ordered online, went and picked it up when needed

JOSEPH L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRAIG N. 
Évaluation :
1

Nobody was available and when I asked for a receipt I was told I would have to wait 1 hour before anyone would be there because they were across town.

LUNA DEL MAR S. 
Évaluation :
1

Like the pick-up, the drop off was completely unsatisfactory. My contract stated I could drop off on Broadway in Boulder. I received a text that I had to drop off in Longmont, a 35+ minute drive each way out of my way. After calling Customer Service to change this I was told that I could not drop off in Boulder, even after explaining that my contract said Boulder and I didn't have tome to drive the hour plus out of my way. I wish I never rented from UHaul and will not again if I can help it.

ROY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUTH P. 
Évaluation :
4

The online process is a little weird. I couldn't get the code to get the truck until I had already gotten into the truck

Amanda D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kimberly L. 
Évaluation :
5

Extremely helpful and nice!!

KYLE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK H. 
Évaluation :
5

The woman that helped us was amazing. I cannot thank her enough for taking care of us. She went above and beyond. We are very happy.

CHARLES J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
3

Process was too slow

Daniel W. 
Évaluation :
4

Fast and friendly return

Raymond G. 
Évaluation :
5

Despite all my skepticism, the experience with the place overall was pretty smooth. A woman at the check in was super nice, helpful and informative and dropping off the truck was also relatively easy. The main downside was UHaul website and the app. Both are crap. They did not recognize my DL (that's why I had to check in with the person, not app) and then I got an error after I finished the checkout and payment that got me worried if everything (most importantly the payment) went through (it did).

Maxim S. 
Évaluation :
5

Very professional and helpful staff, made sure all equipment was understood and inspected with me prior to assisting with hookup and further explanation / guidance.

Lucas V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Glenn T. 
Évaluation :
1

Dropped off truck around noon on Saturday and no one was there. Posted hours are until 2:00 pm. Gate was locked and was only able to drop off truck because a storage renter came in and opened the gate with their code so I could drop off truck. Tried to book the u-haul dealer 3 blocks down the street when we reserved the truck, but the app would not let us since this was 3 blocks closer. The location 3 blocks away was open with people working. Also, when using the app and booking movers, the app automatically sets the number of rental days and will only let you book the movers on the last day of rental. Need to make the moving help date adjustable because it affects cost and availability of movers. Many people may not need the full rental period to load, travel, and unload.

Mark U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen C. 
Évaluation :
2

U-Haul moved my pick-up/drop location 3 time. Each time getting further from my home, longer empty drive times. Pick-up delayed due to owner being late, about 15 minutes. Self drop off (NO assist), via phone call to open gate. Intercom was completely indecipherable.

GLENN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan B. 
Évaluation :
5

I was lucky that someone was there because I had no cell phone reception to check in myself on the app.

Sergio G. 
Évaluation :
5

Super helpful

FRANCISCO T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NOAH H. 
Évaluation :
5

This location is awesome. Uhaul needs some more locations like this. We had a terrible experience with another location canceling our reservation, and customer service didn't help. But this location did!

JAMEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT R. 
Évaluation :
5

Swung in a coupla days before I needed the truck. Fellow who made the reservation was swell as was the woman who got me sorted out on the day. Lovely folks that were most helpful. ✌🏼❤️🥂

ERIC V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittmari M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBORAH S. 
Évaluation :
1

Had to ring 4 times before someone opened the gate. No one ever came to show us where to drop the trailer. There was junk, trash and old cars parked everywhere. Would definitely never use this location again. There's a much better drop-off a few blocks away. We will only use that other location from now on.

CURTIS E. 
Évaluation :
4

Rental person was informative,and very nice!

JOSE G. 
Évaluation :
5

Great location and easy pick up. No issues

JOSE P. 
Évaluation :
1

Worst UHaul renting experience, and I have rented from UHaul many times. 1. Manager was not in the office nor available by phone when I and UHaul Corp tried to reach her. 2. Manager was not in the office when her location was scheduled to open the next morning. I ultimately was able to reach her by phone. 3. Manager arrived 20 minutes late to work and proceeded to give me a hard time for not picking up the truck the night before. Ma'am, how can I do that when you are not in the office or answering your phone? 4. Manager told me she was waiting for me with my truck ready the night before... yet the parking area was covered by 12-16 inches of melted snow. Nothing had been shoveled. My shoes and socks were soaked from having to stand outside in melting snow while she fumbled to get everything clean and ready. The truck was covered in 12-16 inches of snow. My dolley was not in the truck. She only had 24 moving blankets when I had initially reserved 48. 5. Her mismanagement put me 18 hours behind schedule. I do not recommend this location.

SHAWN A. 
Évaluation :
5

Your website page was slow and I could not reserve the trailer through the website. I had to reserve the trailer through a person to person contact.

DAVID F. 
Évaluation :
5

Everything was better than expected until I received the bill. There was a $25 cleaning fee that was not mentioned. Don't mind paying it, but it was a shock since the rental fee was only 29.95.

MICHELLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRETT M. 
Évaluation :
4

no person at site but a phone was available and answered right away. easy clear instructions for drop off and a final email came shortly.

Patrick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzan O. 
Évaluation :
3

Sort of hidden. Better signage would be a plus.

Aaron P. 
Évaluation :
2

No one on site when we arrived at a locked gate. Had to call and was told to just leave it. Not a terrible experience, especially with covid present, but definitely uninviting and not very informative

James D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JADE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Carla was AMAZING!!!!!! Nothing that could be done better. Went above and beyond to meet all our needs.

bill A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kay M. 
Évaluation :
5

I would have felt a little better if Karla had put on a mask during our interaction ... but I was for the most part able to keep distance.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael B. 
Évaluation :
3

Pricing is a lil steep but all in all was not to bad.

JEROME M. 
Évaluation :
5

Online check in made it easy.

Kevin M. 
Évaluation :
5

There was a slow leak in one of the tires, we noticed it halfway through the trip and put air into it... we estimate the tire was at 10 lbs when we realized the problem. After we filled it, it lost only 2 lbs by the time we reached our destination. I regret the additional load the low tire on the trailer put on my 17 year old car, for the hundreds of miles before we recognized there was a problem. All is well in the end but wanted to let you know about the leak.

JENNIFER A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trent F. 
Évaluation :
3

I was charged the wrong amount. The gas tank was approx. 2/3 full and I was charged for a full tank, yet only drove about 5-8 miles.

Kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loren H. 
Évaluation :
5

The woman who checked me out was perfectly friendly and helpful, just as you would expect a customer service professional to be. On that basis I should have rated the overall location "average" but in this day and age of constant ratings, I didn't want to ding the place. The equipment was well used and could use some maintenance but it got the job done and that's really the only important thing. I WOULD definitely recommend the location to a friend.

Frank L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daneille M. 
Évaluation :
2

Place locked up when we arrived even though it was during operating hours. I used a “need help” button and someone let me in remotely. It turns out, an employee was sitting there in a truck the whole time and did not get out to help me In the lot, park the trailer or unhook it. Not good service.

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
2

The location was very difficult to find. The phone number for this location that was printed on my contract was not correct -- it was a U-Haul customer service number, and when I called to try to get information about how to find the drop-off location I was on hold for 10 minutes or more. When I finally found the drop-off location, it was closed, but they had a phone number to call. They were able to open the gate remotely and I was able to park the truck, drop off the keys and leave.

Robert V. 
Évaluation :
5

Great price!

Amy O.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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