The agent at the location appeared to be Hispanic and although she spoke English she was very hard to understand.
Kelly F
Customer Reviews for A Better Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The customer service rep was amazing!!! So kind and accommodating.
Katherine JArrived to pick up online reservation- was forced to wait nearly 30 minutes, seat was jammed (another 10 minutes of my time), got to destination and the truck was padlocked- I didn't have a code, called and asked for code, tried 8 different codes and lock wouldn't budge. Took the truck back, topped fuel off to level I got it at and returned. Attendant got lock off and today I received a receipt for full charges PLUS a fuel surcharge to boot! Worst experience ever and never heard back from manager as promised. I will fight the charges and make sure the entire town knows what a crooked and unprofessional group they have representing U-Haul! Absolutely AWFUL!
CHERYL SThe battery was the wrong size so it broke down on me and the driver door has to be slammed multiple times before it closes.
JENNIFER LS.O.
Sonya SThe customer service was exceptional.
Charles RWas very pleased with service at this location. Would not hesitate to do business at this facility in the future.
Jimmy SDo you haul leaves got my couch, cushions, wet
KIMBERLY SThe employee was super nice and made it easy!
Jennifer WThe place was awesome very clean the truck had a Huge shake in the front right tire it was a Aweful ride thank god we only drove 65 miles round trip !!
German NNothing, very clean and well kept. Great customer service and very helpful. Thank you, Elias
ELIAS APhilip made the entire process a breeze. Pick-up and return was a snap.
John CThe gentlemen that is currently running a better storage with very helpful friendly and professional. It was a pleasant experience.
Penny S | Expérience généraleSuper friendly and helpful. Very pleasant to do business with. Thank you for helping make my difficult move a pleasant experience.
dean mI don't care about the cleanliness of the location what I care is that when you tell me you have a truck it's there, it's the proper size, and it's a quick and quick out. The only praise I will give is the location we dropped the truck back off at, the man took care of everything and I just dropped it off and left. That's what people want when they rent the truck.
Kenneth SRien
Tommy AI picked the trailer up Thursday afternoon around closing time and returned it Saturday morning at 9:50 before this location opened and was charged for 3days . I can understand charging me for 2 days but I don't think I should have been charged for 3days.
James SThe lady was nice but they charged me $209!!! I only had the truck one extra day and they said I kept it longer and didn't put gas in it. They also charged me outrageous amounts for the miles. Will never rent from this U-Haul location again.
douglas bGreat service, very friendly
Andrew YTruck was dirty when I picked it up. Mud all over the floor boards. I took a picture with the app when picked up. When I returned it it still had the same mud. It was not clean so I marked it not clean. I got charged a cleaning fee for someone else's mess. This location is obviously not taking care of equipment.
Patrick EAmazing customer service! Easy in and easy out!!
Amanda MIt was a, pleasant experience. I had never rented a storage building before, but the nicest people there helped out and made it easier.
ELIZABETH F | Expérience généraleThere is not a lot that I can say since I went with a different storage facility. The size of unit I reserved was not actually available.
Privacy R | Premières impressionsI did not move into the unit, but the man on the phone was very kind and thoughtful, as he called to make sure I was aware they closed early Saturday.
Privacy R | Premières impressionsGreat experience
Privacy R | Premières impressionsI have never had as positive of an experience as I did with this Storage facility. As simple setup as it was, I was greeted by politeness and professionalism.
Kayla M | Premières impressionsVery attentive and helpful.
Privacy R | Premières impressionsThe storage unit I reserved was not available. I wasted a lot of time transporting my things and not being able to store them.
Privacy R | Premières impressionsAfter viewing the condition of the facility, and the lack of any security or even a perimeter fence, I decided to not rent a storage unit here.
Privacy R | Premières impressions