Customer Reviews for A Plus Tire & Batteries
(U-Haul Neighborhood Dealer)

102 évaluations

1605 N Belt E   Belleville, IL 62221

(618) 537-8865

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(618) 537-8865

1605 N Belt E
Belleville, IL 62221

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Odessty Watson 
Évaluation :
5

Truck and trailer were hooked up and ready for me to rent when I arrived.

morgan Mell 
Évaluation :
1

It took almost 40 minutes to pick up the truck because the person at your facility did not know how to use the computer.

Alice Freppon 
Évaluation :
5

Great service

Cynthia Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nisha robinson 
Évaluation :
4

It to long program information kept starting over but got done 👍

Todd Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin Kirkman 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles Williams 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAKESHIA BROWN 
Évaluation :
3

Truck was ready and easy to access however the 2 dollies that I paid for were not in the vehicle. Location was closed so I had to drive to another location to pick up the only dolly they had available. It was a bit of a hassle and inconvenience

Zuri James 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Regina McClellan 
Évaluation :
5

Guys were helpful and friendly

bale byrum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTY SEWARD 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jon Londo 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DANIEL MERS 
Évaluation :
3

That location was very suspect

Detravis Ross II 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE HUMPHREY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Ingram 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN SCHULT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY JEPSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Larson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Covel 
Évaluation :
1

Owner took too much time to get vehicle ready when certain time was due. Wouldn't extend time to make up for time missed. Did not have equipment hooked up when arrived, did not hook up equipment correctly causing trailer to come undone from truck causing serious safety violation would not come back

Kyle Nichols 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tina Drennen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadiya Fedorak 
Évaluation :
2

There was a discrepancy in the amount per mile which was explained to me than what was actually charged. There was no mention of a $14 charge for insurance and we received no kind of contract beforehand. The place we picked the uhaul up from was dark, cold and very dirty. I realize it's a tire place but when the salesman had to use his phone flashlight for light and you had to stand single file waiting to be helped because there was very limited space made the experience very uncomfortable.

patricia diess 
Évaluation :
5

Based on location it was excellent. The gentleman that assisted me was super nice.

dan simon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarence Chillers 
Évaluation :
3

Steering veered left alot - Drop off easy did not deal with anyone - Even though I only needed the truck for a day I was charged and had to pay for an entire weekend! Did not get a refund of two days! Tried to charge me for a cleaning and refunded money $10 for lack of blankets requested! Never again!

Kasey COATES 
Évaluation :
5

This location was excellent as well. The overall experience was great. They were very knowledgeable and the customer service was top notch. Best experience the whole day from both locations.

Dylonna Johnson 
Évaluation :
1

A terrible looking place in a bad part of town that your company switched me to at the last minute. It was further away than the place I booked 2 weeks in advance and the personnel there were not friendly and borderline incompetent. If someone books a truck at a specific location, you need to make sure the truck is there. I won't be back.

Steve Ruffin 
Évaluation :
5

This is not against the location. The uhaul software was buggy and made equipment check out take longer than expected. The shop owner had to call support twice to get me checked out.

ELWOOD COPE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Goodwin 
Évaluation :
3

Pick Up location was Changed by U Haul last minute. Was not happy about that. Had to drive another 30 miles to pick up truck

Douglas Clayton 
Évaluation :
5

.

Nancy Stone 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin Davinroy 
Évaluation :
5

Thanks For Everything!. Keep up the good work!.

K. RAY JONES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren Mormino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Peters 
Évaluation :
5

Great staff!

Trinity Baker 
Évaluation :
3

Le client n'a pas laissé de commentaire.

penny meyer 
Évaluation :
2

There was little communication, I had to call the morning of to verify that the truck would be available.

Sarah Tippy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Floore 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD GEE 
Évaluation :
3

The staff was excellent. Would recommend just for them, even if everything else had been a mediocre experience. (It wasn't, all was good ??)

Elizabeth Geller 
Évaluation :
3

train your people they no nothing until you rent ,could not even tell me how much a trailer rented for

Matthew Blumenstock 
Évaluation :
2

Too slow. Blankets dirty, not folded. Cashier kept putting wrong informstion in for credit card. Help had to talk to me snd fo it correctly. Cashier kept imterrupting my transaction to desl with tire related customers.

Sharon Becker 
Évaluation :
1

The place was a dump. Old tires stacked everywhere and trash laying around. The most disorganized, busniess I have ever seen. The place was a disgrace to the U-Haul name. The attendant ended up calling the help number so someone could process the rental.

Timothy Winberry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh Schmiedeke 
Évaluation :
2

Not charge for a another full day because I was 2 hours behind schedule on returning it.

Alisha Kempf 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JODI WALLEY 
Évaluation :
1

This location was the worst I have experienced - almost no room for anyone to navigate a car dolly or vehicle at this location. Was asked to drive thru another properties parking lot to be able to drop off the dolly as the parking lot was not big enough. Helpers at the location were not trained and may have damaged my hitch - clearly untrained. Location was not clean at all. Was not impressed - if all locations for Uhaul would be like this I would never have used Uhaul again.

ROGER RODDY 
Évaluation :
3

good experience

Dave Forness 
Évaluation :
2

Le client n'a pas laissé de commentaire.

VICTOR GEMMINGEN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Mura 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARBARA TURNAGE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FREDDIE SPEAKS 
Évaluation :
2

How clean and neat can a used tire place be?

Pamela Ridgway 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JERRY PRASS 
Évaluation :
2

Truck was very dirty, smelled bad, like the engine was overhauled inside the cab. Windows were about 3 generations past needing cleaning. Trying to get the truck for 3 days was a LARGE hassle, I ended up settling for 2 days because it was booked for the 3rd and no way around that. Price was right.

JOHN CORBIN 
Évaluation :
5

Extremely professional & pleasant staff at A Plus Tire & Batteries.

Charles Raiford 
Évaluation :
3

I came at a busy time. The representative took care of my turn in & I was satisfied with the results. He was courteous to me.

BRETT DOMESCIK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOB DEMINT 
Évaluation :
2

They need paper in the printer and an ink cartridge that has ink in it. I am still waiting on the receipt to be emailed to me.

MATT LAUBER 
Évaluation :
2

Barely any space. Hard to see. Sign looks like part of another business. Rude employees.

ADAM TAYLOR 
Évaluation :
4

The people at "A Plus Tire & Batteries" were great! The only problem was the customer service issue that moved me from O'Fallon. I would not recommend U-Haul, but I would recommend "A Plus Tire & Batteries."

Aaron Moulton 
Évaluation :
1

They were very un-organized at the location, it took 15-20 minutes to get the truck. The truck wasn't loaded with our rented equipment. We were using the truck for an in town move and we informed the location that we may need the truck for an additional few hours, beyond our 24. We were told that it wouldn't be a problem at all, we would just be charged for those hours. The following day at noon we recieved a phone call stating the truck was due back and we needed to have it back ASAP. When we asked why this was ocuring since we had stated we would need it a few extra hours and told it wasn't a problem, we were then told that the truck was rented out for a noon pick-up. When we returned the truck we were then charged for a second day since we had the truck an additional 45 minutes. We have used U-Haul several times and have never had such poor costumer service!

William Rasmussen 
Évaluation :
3

Jeff and the guys at A Plus Tire are there to help. Rented from them twice and both times was a good experience.

Andrew Ruester 
Évaluation :
3

had a great experience with this rental - will use uhaul again if ever needed ! guys at A-Plus were helpful and friendly !

Karla Feldmann 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN DAVIS 
Évaluation :
3

They were a bit disorganized but very nice and friendly. I do want to comment on the excellent customer service I received on the phone from Amanda. She was very patient, professional and helpful.

Helen Cross 
Évaluation :
4

We rented the truck 10 min before we got there so the truck was dirty... They took it , cleaned it, swept , mopped and gave us pads so the wet floor wouldn't get our stuff wet. They were friendly and accommodating . They are a tire company so they themselves were dirty and working.... So many of the other comments are very judgmental most likely from outwards appearance alone . We had no issue with them and their trucks were pretty new! I would use them again in a heartbeat . Overall good experience.

Kahealani Hoff 
Évaluation :
1

Absolutely amazed this place is allowed to rent UHaul equiptment. If any corporate UHaul representative came by this awful shop there is no doubt in my mind this place would get it's franchise revoked. This location was completely disorganized and none of the staff on location had a solid grasp on procedures for renting equipment to customers. I waited in excess of 15 minutes just to get my reservation straightened out. Then the printer ran out of ink which pretty much brought the whole shop to a standstill. No one knew how to put ink in a basic desktop printer so add another 25 minutes to my wait time. After it was all said and done I was there for over 30 minutes and ended up leaving with the auto-hauler with no receipt of the transaction and without signing any paperwork of any kind. If you get stuck with this location, refuse immediately and find a different one!

Justin Lautz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN HOLLINGSWORTH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY WALLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TED WILLIAMS 
Évaluation :
1

This location was hands down the worst experience of my life. Unorganized, slow, not friendly, and dirty. I was supposed to receive a dolly and never did. I called and asked about it and they just directed me to a customer service representative. I fear for anyone to get a uhaul from this location.

daniel winchester 
Évaluation :
1

extremely rude intake person.

Gayle Barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICA JACKSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

COURTNEY ROBY 
Évaluation :
3

I reserved a car hauler to be picked up at 5:45pm. Problem is they closed at 5pm. Should not of confirmed the time if they were closed. Had to go the next morning delaying my trip by 4 hours. Next morning my reservation had been cancelled because I did not pick the trailer up. What a mess but not A Plus Tires fault in my opinion. Had to start all over the next morning.

Terry Meyer 
Évaluation :
3

Very slow service and physical property cluttered and unsightly.

RICHARD BRAZILE 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Philip Worthington 
Évaluation :
3

The trailer leaked from the from. I was hauling new wood cabinets and they were wet from the rain. I picked up the trailer on Friday at 3:30 P.M. and returned it Sunday at 2:00 and was charged for 4 days. Go Figure.

DON OSTROM 
Évaluation :
2

The truck was dirty. When speaking to them on the phone they had a hard time understanding me and then had difficulty getting the computer to turn on. They did not seem familiar with the paperwork and making changes using he computer they hand wrote the corrections to the mileage rather than updating and reprinting the contract. The moving blankets were not packaged together or folder and were dirty.

Denise Hoyt 
Évaluation :
2

I will NEVER use U-haul again. Their customer service is horrid (yes, the actual corporate U-haul; not the satellite locations, per se). I reserved a 10 ft truck for a Saturday, at which time I was told I would receive a call to confirm the reservation one day prior. I didn't receive a call, so I called them. I was then told (WITH MAJOR ATTITUDE) "in all honesty, we have some families waiting for these trucks for up to 2 mos; we have pushed yours to Monday."....REALLY?? REALLY???? Rude, unaccommodating, no customer service skills whatsoever! Review your customer service skill and parameters with your employees. They have no idea what the words 'customer service' mean, literally!

terry kenny 
Évaluation :
5

The gentlemen at the drop-off location, A Plus Batteries and Tire, were very helpful and friendly. The google map directions were not very clear and they were helpful in getting us to their location. They were closing up their business at that location for the day and were still welcoming and made me feel comfortable while I waited for my pick-up ride to find his way there.

PHIL THOMAS 
Évaluation :
5

I was very pleased with the effort of the manager of A Plus to find the truck that I needed. THNAMK YOU AGAIN FOR MAKING THE MOVING EXPERIENCE OF MY MOTHER EASY! Gwen Haynes

GWEN HAYNES 
Évaluation :
5

Excellent customer service by both the gentlemen that assisted me. Wonderful Experience!

andrew dillion 
Évaluation :
5

Always a good experience with U-Haul.

richard lehr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD EDER 
Évaluation :
2

Le client n'a pas laissé de commentaire.

patrick droste 
Évaluation :
1

Be more professional and prepared. Know your systems and procedures better and present them to your customer in a professional fashion. Know what you are talking about prior to sharing it with the customer as initially I was charged for 7 times the actual mileage and was upon me to prove the inaccurate mileage which cost me additional hour or so of my time. Place itself is dirty and not well kept No way would I even consider using this place again

Khagen Sashankar 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Segrest 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA DORRIS 
Évaluation :
2

The process took well over an hour and a half.

JOSHUA SAYLOR 
Évaluation :
2

Gentleman that set the contract up was not very good at his job. Did not understand the computer. Was an error on billing. When I called back and asked about it was completely unable to understand my issue. Computer took care of it. So no outstanding issue.

TOBIN GRIMMER 
Évaluation :
5

Staff every helpful and friendly. Resolved the fuel issue from the pick up location.

Steven Chapple 
Évaluation :
3

Location was just a small dirty used tire store, attendent was very nice though.

RANDY TSCHACHER 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page