The lady started texting me that she opened up her store so I could pick up my uhaul early where was I. I was picking it up and was going to use the online pick up since the place would be closed. Got their dog running lose she wanted coooes of my drivers license and references and a credit card. I paid online, booked online and was expecting just to pick it up not I'm all of this bs holding me up. I have been a customer of uhaul many times. Absolutely the biggest PIA at this location never again. I am planning on moving some of my things to my storage unit soon and am debating on just trying to rent a van anywhere at this point.
Dena M.
Customer Reviews for A PlusTowing
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always a great place to get a rental
BRUCE V.Excellent customer service and friendly personel.
TIMOTHY M.A little out of the way from Conneaut but great CS.
William M.Only issue was that I tried to use my phone to pick up the truck, but the data coverage at this location is not great and I was unable to. So, we switched back to doing a paper check in process.
Perry M.nothing - they were a pleasure to work with
lara R.We had reserved the truck for 8:30 March 5th they did give us a call and say that the truck was going to be late and to be there for 9:15 we showed up at 9:15 the truck was still not that but other than that it was a good experience
Corey K.When I called them about the trailer jumping off hitch they said they had no one to help. I ended up waiting until I got help from people passing by. When I got there the lady was very friendly and helpful.
john C.Have used this location before and it is A1!!!! 5 stars!!!! Two thumbs up!!!!
MARY H.These folks cleaned 2 feet of snow out of the trailer to make it ready for. The Haul system went down right before I arrived and they made every effort to get me hooked up and out of there as quickly as they could, including finding the old pad of hand-written contracts since they could not access the Haul system to print a contract,
Evan M.The owner was very helpful and respectful.
Raymond W.Nothing really, they were very nice and helpful and had everything ready to go.
FRANK E.The first location there was no one there so i had to go to another
Barbara F.I don't know if it could've gone any smoother. Our ubox arrived 4 days early and was dropped off at the apartment literally 30 seconds after we pulled in. Nothing was damaged and we wouldn't hesitate to use the ubox again.
Don L.Pricing is a big thing. Get more uhauls to serve people. WAy to expensive for a one way. Get with it. The uhaul was filthy on the outside but inside was ok. They should also provide a pin for the trailer. Its needed for traveling. This dealership is not the issue, its uhaul itself. Over 600 for one way.
RICHARD O.Initial contract was hard but once they understood what we needed things straightened out. Great job
Patricia G.The people went above and beyond to help us, I can't recommend them enough! âï¸âï¸âï¸âï¸âï¸
Margaret T.Wonderful location and would highly recommend this site.
Joseph W.Great customer service!! Love this site.
diedre J.All was good. No issues.
ERIC W.merci
Sue W.See my other review
ROBERT D.It wasn't the location that was bad it was the customer service rep who called me because I had to return late due to personal issues with trip. This customer service lady was rude and I will never recommend uhaul or use uhaul again
ROBERT D.Everything was excellent and well explained!
PAM H.These folks were fantastic we broke down mid trip. Totally saved the day. Many thanks
ACE D.Fast and courteous staff
Richard R.Very personable and good covid policy.
Adam V.Excellent service à la clientèle. Nice, clean vehicles. Highly recommend. Great people who run it!
brian S.Waited forever for the owner and then she has an attitude.. about trying to contact me and my reference about pre contract info????.. we both were at pick up and we both had no messages or calls from the people the day before.. then its snowing really good... . so I pay for insurance and find All 4 tires were bald which gave me a hell of a time.. this is why we did not get gas because it was out of the way.. and with bald tires.. I wasn't risking it more.. other than that it was clean and ran great...
Paula S.Great experience
Philip N.Location owner very courteous and friendly. Truck was on, Heater was on, paperwork ready.....easy in and out...no hassle! Wouldn't go anywhere else for next rental!
Erick C.Awesome people to work with! We've rented from this location MANY times and we wouldn't have it any other way. Always friendly, fast , accurate service! Top Notch!
MIKE S.Truck was clean and owners were very friendly.
Robert G.Class act, good process, very nice people. I will use them again and recommend to anyone
JAMES C.Not start charging miles till we get to one of the homes. I rented the uhaul which is just over 15 miles from my home, that was where most of the miles came in at. So 30 miles was just picking up and dropping off. Only 14 was actually driving to my houses. There should be some kind of difference for the long pick up if possible. But otherwise everything was excellent
Traci L.The owners were super friendly and helpful. They had the Contract printed and waiting for us.
Bruno K.They actually saved us from renting a trailer that was too small for our purpose of transporting a golf cart. The trailer they recommended worked perfectly!
Anthony H.Easy drop off! Thank you!!
Mark L.Beth was very helpful and communicated everything we needed to know in a very timely manner.
PEGGY N.Truck was very clean and sanitized. Great location owners were great.
ADAM B.GREAT service. They treat customers right!
george W.This location may be in the middle of nowhere...but it is inviting, clean, and well-run. Your representative was both friendly and very efficient. And she went out of her way to accomodate me in every way. She definately made my emergency need an easy and friuendly experience. I am certainly a happy customer because of my experience.
george W.very professional;
Willam R.the person put the wrong destination on contract and the one she put on it was 100 miles further down the road.Then I get a bill for extra cost.I don't think that I should have to pay.
GREGORY H.I can't see how it could be any better...I called and within a half hour I was hooked to a trailer and heading down the road. Thanks A PLUS TOWING!
COBURN A.They charged for gas. I did put gas over the original line because of taking it to the your desired location. So i should have dropped it off at closest location instead of your recommended one. Would have safer the extra gas I added to get their and the added gas charge from location. Not happy
teresa J.Lady was very pleasant
DOUGLAS M.