All staff were very helpful and friendly. 5 starts customer serviceJabra A.
Customer Reviews for A Royal Moving and Storage Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Orlando, FL 32807
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 3h30 pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Total mess from the originating office. TOTAL. Weather leaks in the boxes to Termites. Totally not worth it. Receiving office - terrible scheduling ability, but once a hard schedule, delivered, and pick up on time.Gary S.
Le client n'a pas laissé de commentaire.JEFFREY W.
Le client n'a pas laissé de commentaire.ELIZABETH C.
Le client n'a pas laissé de commentaire.Edgardo C.
The truck that I had rented had a leaky roof. Unfortunately we didn't discover until we got to our destination and a downpour. Many wet boxes, water damaged furniture had to get thrown out etc. Otherwise everything went well. Helpful and friendly staff at both locationsSharia M.
Le client n'a pas laissé de commentaire.Randal P.
Truck was on 23 Miles to Empty when I drove away. Brought it back after putting 15 Dollars in. Drooped off with 25 miles to E. Was charged an extra 90,71 for absolutely no reason. THe lady answering the phone told me it was not her problem to call Customer service. the wait time was 25 to 40 minutes to speak with someone....Steven S.
Le client n'a pas laissé de commentaire.Kevin A.
We rented a utility dolly and furniture pads. Neither were left with the truck and we had to go rent them from Home Depot. The customer service rep could not have cared less.Kristen K.
excellent service, great customer service at this location.Yenel F.
The staff at arrival was not very helpful, contradicting, and somewhat rude. They did process my order properly but I would make the drive to an actual u-haul location next time.Alexander H.
excellent service, highly recommend.EDGAR S.
Le client n'a pas laissé de commentaire.catherine V.
Le client n'a pas laissé de commentaire.Paul S.
Great Service.EDGAR S.
Very rude and unpleasant staff to work with. No one was wearing face masks, from the office staff inside to the employees in the warehouse side of the building. There is no clear direction to how you're supposed to access your Uhaul U-box, I was yelled at by an employee and the store manager despite having called in ahead of time to access my storage box. I was told there were signs up front but no reasonable customer would be able to see them without being told ahead of time. I work with the public, and speaking to customers with courtesy and respect is an essential part of any business. After I was finished emptying my box, I was left two passive aggressive voice messages from the office staff.1 star from me and will absolutely never use again.Sean M.
I WAS OVERCHARGED FOR EVERYTHING THIS IS THE WORST COMPANY EVERleon H.
The truck was so dirty. I had to sanitize and sweep everything. there were nails and screws in the back floor and dirt and sand everywhere.Darwin R.
Le client n'a pas laissé de commentaire.Carlos F.
Le client n'a pas laissé de commentaire.DENNIS D.
Le client n'a pas laissé de commentaire.Daniel N.
Excellent service.Kathleen C.
Le client n'a pas laissé de commentaire.Jeffers D.
This location was not equipped to help me load me vehicle onto the transport and almost damaged my vehicle in the process.Stuart M.
The truck and location smelled. We filled the gas tank to the same line but still was charged for fuel. After calling the location to question the charged, to be told that we needed to contact the 800#. After several attempts to reach the correct department, we were told that someone will be in touch. Overall experience has been a headache and inconvenience.Carmen S.
Le client n'a pas laissé de commentaire.yenel F.
Le client n'a pas laissé de commentaire.Yvonne A.
Le client n'a pas laissé de commentaire.Julio R.
Not put the transport already on a truck . That prevents the user from using ine od the main and greatest features of thentruck. The wonderful rampm and also connect the chain to the frame of a car, not just a random bar that was underneath the car.Melissa R.
I have never been treated so horrible at any time with any business. The owner of this location ( 6810 Old Cheney Hwy. Orlando Fl. 32807) is extremely disrespect & apparently a violent man. He approached me in such a manner that I honestly thought he was going to hit me. As if that wasn't bad enough he then charged my card with a fraudulent charge. I had to call Customer service & report this guy. Once speaking to the field manager & a customer service rep. my over charge was taken care of but considering this guy has apparent violent tendencies.... I strongly will advise anyone & everyone to make sure they never do business at that location. I just thank God I didn't get physically harmed.. No one should ever be treated like I was today.Kathy G.
Le client n'a pas laissé de commentaire.Julio M.
See comment above in relation to this location. A complete rip off !!!!Dominic B.
The truck was dirty and the man insisted on him taking pictures of the miles in the fuel so that I didn't have to but I realize what he did was scammed the system because I feel the tank to 5/8 right before I got to the U-Haul location and he said that I only had it at a half a tank. Con artist swindlers whatever you want to call them that's what they are. Disgusting. U-Haul commissions me to tow a trailer from Pompano to Orlando in exchange for $250 within 1 business day it's been 5 business days and I still don't have the money. This experience has been a freaking nightmare.Qiana J.
The first thing the man that I turned the key into did was swear. What a sorry individual and poor representative for uhaul.Michael S.
Very helpful and honest. They received my transporter and helpful with my questions after my incident with a faulty transporterDaniel O.
Le client n'a pas laissé de commentaire.Enrique V.
Le client n'a pas laissé de commentaire.Adam J.
The cab was full of roaches and we had to spray it down before loading???? Overall, customer service was great. Jenella was very nice and helpfulWinona S.
Very polite and helpful managerJustin M.
Le client n'a pas laissé de commentaire.Keith H.
U-Haul dealer smells bad. Hours are different than what is listed online and what someone told me here inside the store. Online it says they open at 7am, on the door it shows 7:30am, and the people in the store said they opened at 8:00am. No truck ready when I arrived at 7:40am even though the website said I could arrive up to an hour prior to my appointment time.Nicole D.
Thank you Miss MariaEdgar S.
Le client n'a pas laissé de commentaire.yenel F.
great serviceEdgar S.
Great personalEdgar S.
Le client n'a pas laissé de commentaire.Tyina G.
Le client n'a pas laissé de commentaire.Melissa R.
excellent attentionpaola G.
The truck was stolen after I returned it. I had to inconvenience myself the next day to file a police report. The area was extremely unsafe.Erwin G.
Stick to your guarantee policy and not send customers' things to 3rd party locationsBilal K.
Le client n'a pas laissé de commentaire.Jessica D.
Le client n'a pas laissé de commentaire.
Have this dealer in your website!CHARLEY M.