Le client n'a pas laissé de commentaire.
Andrew B
Customer Reviews for A Space To Place Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It took four days for this location to process my return & that was after when in personally to inquire after receiving calls from UHaul that I wished
Kari PThe inside of the cab was not prepared for usage. The floors were covered in mud. Crumbs were on the seat and tissues were left in the cup holder. Very disappointed. The only clean item was the dashboard. The rear storage portion had built-up dirt as if it had never been cleaned.
Melody MThe location provided exceptional service and got me going immediately.
Joe BVery organized and professional
Jennifer MCustomer service was awesome! There were no furniture mats that I had preordered however. I ended up paying $5 for no mats
Dominic SJust make sure that the vehicle is full with gas… It’s not in the customers best interest to leave it less than full!
STEVEN RNice location. Friendly staff.
Jeff CEven if I was set for a mobile pick up at the time of ordering the truck, the mobile pick up was not set when I showed up at the scheduled pick-up time. I had to wait for the store to open before I could pick up. The truck was not clean at pick up but the app would not allow more than one picture to be taken for each issue.
Emile TNothing really. Kid at the counter was great help all around! Gold star
MAXWELLJAMES GN.D.
Pritam SFix your app. I wasted over an hour trying to do the steps to receive my vehicle.
Brandon KNothing. First rate business and staff.
LAWRENCEWILLIAM GNo comments at this time.
Donald Fnice to have a backup camera in van
Linda IThe person was very nice and made is so easy to drop off
John ONo improvements. The process was quick and easy. The customer service was excellent!! Thank you
TONI LCan't believe how easy & convenient to rent a van from UHaul. Thumbs up!!!
Rey MAwesome location and customer service
Jennifer MWe had a 15 ft truck was painful to drive the transmission was stuck in third gear wouldn't go any more than 40. Not like I am a speeder or any thing but if I had to do highway run I would be in trouble. We returned it cause of hight issues where we had to drive in. That worked out fine with the 10 foot truck it was a nice runner.
ROBERTJ SThe steering was not aligned and loose The truck was caked in mud, absolutely filthy. Many of my totes and boxes git covered in this kid, hard to wipe off. The cab of the vehicle also covered in the same mud. Disgusting.
michael mThe uhauls should be inspected by someone prior to allowing someone to drive off the lot. After driving the uhaul to the desired location, it was clear the tire was flat. I believe I should have received some type of discount or not paid for gas after this experience.
Nicole CI highly recommend this UHaul location. Prices were great, truck in excellent condition, and wonderful customer service.
Joanne BThough it was advised that sensor issues were causing the “check engine”, and “tire pressure” lights they did not affect the performance of the vehicle.
DAVID RTruck sounded like it was about to fall apart.
Michael MTruck was maintained horribly
Nancy IEven though I had a reservation, I had to wait over an hour for my truck to be available. Once it was available, the U-Haul website would not load, further delaying the check- out process. The staff were friendly and helpful throughout, which is the only reason why this review is a positive one.
Jeffrey BJoe and Pat were nice, but the system was an absolute nightmare. Took almost 30 minutes to check in.
Michael TChange oil was almost 10 000 miles past due. Oil light was on zero life left. I was on a deadline and heaven forbid the engine would seize up on my watch, besides being an older woman alone. Really not a happy customer and I rent from you often.
Heidi MMaybe - the young guys working there never adjusted my final bill. I advised them about the gas before I left, he promise to adjust it when I returned the van. Still waiting
Lorie MEverything thing was on point.
Wilfredo AGreat site
ROBERT KVery casual. "We're not U-haul, they just give us their trucks." Was not told about the $20 convenience fee. Also, why was I being charged a base rate of $99 when the truck is advertised as 19,99/day local? Why does it matter if I drive 100+ locally, or if I drive to oick something up at IKEA in New Jersey? I find you definition of "local" arbitrary and not based on any empirical evidence. Because I was in a crisis, U-haul took advantage of me through misrepresentation!
James BThe location and the truck rental went fine. Unfortunately the person in Florida that made my reservation told me their would be some packing supplies on the truck. When I arrived at the house where I was picking up furniture we couldn't find any supplies or a dolly to pack my furniture or transport. They also sent two young movers. One was a female that could hardly handle the weight of the furniture. During loading and unloading the furniture sustained damages. I would not recommend renting movers from Uhaul unless you know what you're getting. They contract out movers from different people. The movers didn't come prepared with packing materials either. It was a very bad experience. The UPS store where we went to rent the truck however was very good with the rental. The staff there is always friendly and helpful. Merci.
Steve CThis is the 2nd time in about 2 years that I have used this store for renting a UHAUL truck and this time to attempting to ship a box with UPS. I had ordered a dolly and was billed for it and was not in the truck when I got there on 6/19/22 to pickup the truck after store closure. It took me over 1hr of call waiting to get the customer support Kirianna to pickup and then escalated to Rebeca who helped me complete truck pickup from store after closure. They were both VERY helpful and pleasant. When I inspected the truck per UHAUL pick-up process, the pad-lock key was not working with the pad lock assigned to the truck resulting in lack of security overnight when I had to park the truck loaded as the destination I used the truck for. During my return I mentioned that to employee Nick who gave me no reasonable explanation why this defect. I arrived for the return at 6:28 pm est as can be proven by the pictures of the millage and gas-fuel meters of the tuck and started the truck return process with employees Nick first and and Lynn when Nick could not figure out to do it. It took both 40 mins to make corrections to the reservation so that I can be billed properly and were constantly disrupting the process of my return, to accommodate other customers that came after me and did not wait for their turn. Also tried unsuccessfully to use the same store for UPS shipment of a box to Texas. In preparation of this shipment, 3 days earlier when I stopped by to reserve the truck, I had asked employees Joe and Nick, for details and availability of supply of materials to ship one box to Texas via UPS from this location. They both assured me that large plastic bugs, boxes, protective corners and peanuts are available in large quantities in the store for this shipment. Both Nick and Lynn again started and stopped the preparation of the box shipment and were again disrupted several times even after 7:00 pm by others while working on my box shipment. They measured and checked he weight of the box and bagged it with my help on 2 plastic bugs. I politely requested that they please pack the box while I was there and although they started they were telling me to lave it there and they will have it done tomorrow and shipped. Given the problems I've had per above, I politely request to please complete the packing while I was there and shipping can be done tomorrow. Lynn agreed and told Nick to proceed with billing my credit card that was charged $123,61 and assigned UPS shipping #1Z28787V0395709461. Lyn proceeded to add corner foam protectors to the box I brought and used a 16 inc box and placed one layer peanuts on the bottom and then placed the box I brought on top of them and then more peanuts on the sides and top, resulting in the package exceeding the top of the 16in. containing box. When it became obvious to Lynn that this box would not close she proceed to try to add an other 18 in box around the existing 16in one but was not able to do it. Lynn further mentioned they do not have any more 18in boxes to possibly try to use for this shipment and very rudely told me that she is not going to ship the box and with Nick's help dumped all the peanuts back in their original contained through away the protective corners and with a box-cutting knife removed all packaging material and plastic bugs they had provided and told me to take my box back, while telling Nick to give me my money back in cash, which he did and asked to me take my box away and never come to this store again for any reason. What a disaster this place is and sorry to say I do not fault Lynn and Nick but those above then that unfortunately have not trained them properly how to use the software tools of UHAUL reservation system and also how to properly pack and prepare a simple box from NY to Texas via UPS. Sorry to see all above problems over the last 2 years I've dealt with the store. My UHAUL contruct number for above was 23681098 than can be used as a reference if the appropriate company folks need to contact me. :-( :-( :-( a very dissatisfied customer of UPS Store #6275 as of 6/20/22.
Stelios T