Évaluations des clients A Storage Depot

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de A Storage Depot

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CEDRIC B.
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Le client n'a pas laissé de commentaire.

Joan M.
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Le client n'a pas laissé de commentaire.

Bradley R.
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The service was very good - she was very helpful and check in was simple. The facility however is tiny, so other than picking up and dropping off a vehicle, not much else there.

THOMAS H.
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Customer Service representative Mike was very nice and very helpful.

GERALD W.
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Van was not available at the time and place promised on reservation made several days before. $50 credit was promised but not received 5 days later, and I had to call to hopefully receive. Based on time wasted, stress and extra gas, this was not adequate compensation as reassigned location was 30 miles away from planned location.

Zachary W.
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Le client n'a pas laissé de commentaire.

Jason K.
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Mike was an awesome dude there. He answed all my questions. JK

Ashley R.
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Mike is awesome! So cheerful and helpful! Definitely coming back and definitely recommending

christopher W.
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The customer service at this location is horrible. The workers are incompetent here at this place. I would never recommend anyone to use this location

Jeffrey D.
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Very nice man behind the counter, even if he didn't offer to buy lunch

MARILYN M.
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Keep doing what your doing. Great service.

THOMAS R.
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Polite and professional

MICHAEL S.
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Always a pleasure dealing with Mike! He always makes sure I have the vehicle that I need and its always a speedy process

larry B.
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Keep up good work.

Kristen O.
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I've never seen a u-haul truck that was so clean. Staff was super friendly and treated us great. We were worried about moving during a pandemic, but they had taken every precaution!

ROBYN F.
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Nothing. Everything was perfect! Pick up and drop off are so easy and quick.

CHRIS L.
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Mike was wonderful! He left me a very cheerful message while I was driving with directions on how to drop off the vehicle after hours, should I like to. I made it there before close and he was very friendly and welcoming. Highly recommend his location!

roman P.
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Good and welcoming.

Donna C.
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Le client n'a pas laissé de commentaire.

John C.
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Great service by Mike. He is both knowledgeable and gracious. The vehicle Idrovexwas superb!

John H.
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Le client n'a pas laissé de commentaire.

JACK F.
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N/A

Christian B.
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Check In Services on my mobile phone didn't work because it couldn't find my location. Maybe get that looked at and everything else was great.

DAVID M.
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Mike is great. Knowledgeable, friendly and helpful

GINA S.
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Staff is always helpful and reliable and friendly. Keep up the great work

Michael G.
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Le client n'a pas laissé de commentaire.

Jerry A.
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The online checkin process once we arrived was a bear. It would not recognize my location, had to try it on multiple phones. It took 3 tries to get my husbands drivers license to approve. The truck was easy to find and getting in/out of the gate was easy, it was the whole online thing that was inefficient. Next time I'd just wait to pick up when the office is open.

Darrin E.
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Le client n'a pas laissé de commentaire.

STEVEN B.
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Le client n'a pas laissé de commentaire.

Patricia R.
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Le client n'a pas laissé de commentaire.

FRANCIS B.
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Always a great experience don't need to improve anything in my book.

ANGELO Y.
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Le client n'a pas laissé de commentaire.

Michael C.
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The text message sent to me which stated the process of returning the vehicle did not indicate that it should be completed BEFORE drop-off (and save $20). Hence, I had dropped the keys in the after-hours key return, opened the text, and found that I needed to get back into the truck for photo uploads! I don't want to pay the $20 "convenience fee!"

Domenique B.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER G.
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Mike was great. Thorough. Explained everything. Clear. Professional. Helpful. Great customer experience.

George R.
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Le client n'a pas laissé de commentaire.

Candice S.
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Le client n'a pas laissé de commentaire.

Robyn F.
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Le client n'a pas laissé de commentaire.

KAREN J.
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Not a thing. Everything was fantastic! Thanks

Stephen P.
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Le client n'a pas laissé de commentaire.

JOHN B.
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Le client n'a pas laissé de commentaire.

LAKISHA H.
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The clerk was super sweet. Can't remember her name

TODD E.
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Le client n'a pas laissé de commentaire.

john W.
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Mike the agent was the best! Best rental experience I had with you so far. New truck economical on gas no issues no breakdowns easy in easy out. Only one issue . I had to go through a toll that advertised it had a cash booth. got there and the sign read , they would send the bill to the plate owner. need to set up a universal speed pass. I will pay the toll that is my problem but I don't want to get charged a fee when there was nothing I could do about it, they had pulled people out of the toll booth for Covid 19?????? Regards John Warhola 617.939.6703

Jeannie B.
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Le client n'a pas laissé de commentaire.

kevin S.
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Le client n'a pas laissé de commentaire.

CORENE D.
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Easy peasy thanks

Michael K.
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Le client n'a pas laissé de commentaire.

Nolan C.
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Le client n'a pas laissé de commentaire.

Nolan C.
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Le client n'a pas laissé de commentaire.

Deborah F.
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Mike was great!

Jacqueline V.
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Mike is very friendly and made me feel very comfortable. Thank you!

LINDA S.
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We picked up the truck on Memorial Day so the physical location was closed . I have used the app before with no trouble but this time it was extremely difficult. The app said which truck number to go to but it was not in the lot. After several phone calls, it turns out this is another U-haul location not far down the road from the place I booked and app acknowledged I was there even though I was in the wrong place. Worse yet, it said I was in the truck even though I couldn't find it. Finally I was directed to the other location. However, since the app said I was in the truck there was no way to access the instructions to get the keys. We finally located the keys on our own by searching the truck. Over an hour after we arrived we were finally able to leave. Not a positive experience, except for the last woman from Uhaul we spoke to on the phone trying to assist us.

John B.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Sara H.
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Le client n'a pas laissé de commentaire.

Sara H.
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Le client n'a pas laissé de commentaire.

Stacey H.
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Le client n'a pas laissé de commentaire.

William C.
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Very helpful staff member.

Amanda P.
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The woman who works there is miserable! She does nothing but complain about her job and how she is so tired driving from MD and the computer system and Internet being slow. She really need to quit working and make that place more enjoyable to visit because she makes me dread going in there for anything.

Thomas O.
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None at this time

John C.
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Le client n'a pas laissé de commentaire.

Jerald P.
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Le client n'a pas laissé de commentaire.

Burton R.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

John P.
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Very easy...good value for my needs. Thanks!

Robert S.
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Mike is GREAT! Why can't there be many like him? Keep up the OUTSTANDING work. We all love what you do.

Fulton K.
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Le client n'a pas laissé de commentaire.

Lystra M.
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Keep solving problems for people like myself in a bind, desperate and upset. Michael was able to make it alright.

Nanci B.
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I did the online reservation and checkin. It was a BIG waste of my time. I had to go through the entire checkin process again. Also nowhere in the online info did it tell me I needed 2 forms of ID. The guy at this location was pleasant. Online experience was terrible!!!!!

Raymond J.
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Le client n'a pas laissé de commentaire.

Kelly S.
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Le client n'a pas laissé de commentaire.

Judy D.
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Le client n'a pas laissé de commentaire.

Paul C.
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Couldn't have been a better experience! Highly recommended!

Cynthia C.
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Le client n'a pas laissé de commentaire.

Robert S.
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Michael is the best. If Michael goes somewhere else, we go somewhere else. We love you Mike! Keep up the great work!

Deborah C.
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Le client n'a pas laissé de commentaire.

Brian E.
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Le client n'a pas laissé de commentaire.

Garumuni M.
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Vehicle was so noisy and not comfort at all.also I call to refill gas this morning and they already changed me hack of money. Never will be recommending this place for anyone.

David A.
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Le client n'a pas laissé de commentaire.

kristina Y.
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No suggestions for improvement that directly come to mind...except maybe to provide step stools to customers who unfortunately aren't as physically able as others. Customer service was exceptional from the first phone call until handshake at drop off. I will absolutely send as much business to this location as possible. I still consider this an excellent experience regardless of my own physical limitations.

Anna M.
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Great overall service!

mike O.
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great

James P.
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I use uhaul at this location. Michael is always pleasant and understanding of why we need this service.

Scott G.
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Le client n'a pas laissé de commentaire.

Robert A.
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Le client n'a pas laissé de commentaire.

Ed S.
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I will use A Storage Depot again for any truck rental.

paul D.
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My experience again was an enjoyable one. Mike was very polite and it was near his time to leave for the day and he did even not rush me. Thank you one again

John B.
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Le client n'a pas laissé de commentaire.

Robert S.
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Michael, keep up the great work!

Michael S.
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Le client n'a pas laissé de commentaire.

Clarence J.
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Le client n'a pas laissé de commentaire.

John P.
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I reserved a 26' truck. No 26' truck was a available when I arrived after taking a $50 uber ride to get there. Ended up with a 15' truck that was not sufficient and will need to rent another truck to finish the job. I will try Budget or Penske for that.

james T.
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Le client n'a pas laissé de commentaire.

Allison D.
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Pleasant experience.

Dennis P T.
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No comment but I would like to say thank you for a great experience.

Michael S.
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Mike is always extremely helpful and always has the vehicle to fit our needs. We have used this location at least 30 times and will continue to do so in the future

Joshua B.
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Le client n'a pas laissé de commentaire.

Alexander M.
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Truck ran great and great customer service

Matt B.
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Uhaul is a scam and charged me $30 for some bullshit fuel service fee that was not shown anywhere in the estimate etc. will be contesting and disputing this charge.

Non reviews have been submitted for this location.

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