Le client n'a pas laissé de commentaire.Gage P.
Customer Reviews for A Storage Inn
(U-Haul Neighborhood Dealer)
Pour nous contacter
Tuscaloosa, AL 35401
(Office is located on 24th across from storage buildings No cash card only)
Services dans cet établissement :
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.mikia S.
Le client n'a pas laissé de commentaire.Senica L.
Le client n'a pas laissé de commentaire.Laquintin M.
When I picked up the uhual I had 2 miles left to E, a major dent on the driver side, & a split in one of the tires.Robert E.
Le client n'a pas laissé de commentaire.Duke V.
Le client n'a pas laissé de commentaire.Kayla T.
Le client n'a pas laissé de commentaire.Ellen B.
Le client n'a pas laissé de commentaire.kelly W.
Le client n'a pas laissé de commentaire.Tiffany M.
The online reservation system is a nightmare! Held forever and then got disconnected from agent and started entire process again. Got to location 3 minutes early and no one was there.Jennifer M.
Le client n'a pas laissé de commentaire.Carrie S.
Le client n'a pas laissé de commentaire.John W.
Instructions on where to park could be improved but otherwise it was fine.Dylan T.
I needed storage over the summer, and A Storage Inn made the process super simple. The woman who checked me in was kind and very clear. The facility was clean and access was simple. It was an easy and pleasant experience. Merci!Madison R. | Expérience générale
Le client n'a pas laissé de commentaire.Terrill S.
Be able to take different paymentsJAMIE H.
The owner had changed the lock code on the box and I couldn't get in. My pick up was for 8:30 and I didn't get the keys until 9. Customer service people on the phone was very nice but the owners shouldn't be allowed to represent your companyMegan C.
Looks like a third world building.Josh T.
Le client n'a pas laissé de commentaire.James C. | Expérience générale
Person (female) that helped us was wonderful - excellent service and fast too!TODD G.
Le client n'a pas laissé de commentaire.David B.
The representative was anxious to leave for the day and she assigned me a trailer that was not on the lot. I caught her as she was leaving so she assigned me a second trailer. As soon as she assigned it, she departed leaving me alone on the lot to hook it up and inspect. The second trailer's leaf spring was broken so I could not use it! Terrible experience!Harold R.
Le client n'a pas laissé de commentaire.Marvin S.
Le client n'a pas laissé de commentaire.Liz T.
It was convenient and easy to rent and it served my purpose. I only needed it for a few hours to get some things moved so it worked out wonderful. MerciNekita A.
Le client n'a pas laissé de commentaire.Mitchell G.
Great customer service!Kathryn E.
Le client n'a pas laissé de commentaire.Leborian T.
Le client n'a pas laissé de commentaire.Emily C.
I was sent to a closed business out of my way. Them sent to 2 more U-Haul's for a truck and dollies. Then the location I received the truck had no dollies. I needed them for my washer and dryer I lost due to y'all had no dollies that I reserved a month out. Horrible horrible business. Now they want me to pay $108 more dollars and y'all caused me to loose my belongings.Kim G.
Le client n'a pas laissé de commentaire.Crissy K.
Le client n'a pas laissé de commentaire.Janet P.
Nice and friendly location. Very accommodating.Stephanie H.
Le client n'a pas laissé de commentaire.Frank G.
Le client n'a pas laissé de commentaire.JUSTIN C.
Le client n'a pas laissé de commentaire.Jesse C.
Le client n'a pas laissé de commentaire.BRAYDON B.
Very efficient and professional.DENISE P.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.Candice G.
I was charged for mileage that I didn't use. I brought the truck back and took a picture of the the mileage and gas. Next day I was charged for it. I proved it by taking a picture when I brought it back. Secondly, I was charged 11,98 that was on hold and did not get back.PATSY E.
Le client n'a pas laissé de commentaire.JASON S.
When I got there I wasnt greeted at all. She looked at me like i work there FIRSTLY. And then the Uhaul was not available when o got there which is not her fault but i was contacted by the uhaul company and they changed my venue due to availability yet my truck was not available. I would have NEVER picked this location on my own so i would have liked for things to be in order since it was changed by the company and not me.CEVONNE T.
Le client n'a pas laissé de commentaire.CRESTON J.
Le client n'a pas laissé de commentaire.Angela D.
Le client n'a pas laissé de commentaire.Greg L.
Le client n'a pas laissé de commentaire.The estate of Lawson V Causey Jr E. | Expérience générale
I did not receive the dolly I asked for and I believe I was still charged. I Just make sure the equip people have paid for is in the truckHILLARI C.
Le client n'a pas laissé de commentaire.Sherene K.
Le client n'a pas laissé de commentaire.Margaret B. | Expérience générale
Le client n'a pas laissé de commentaire.EMMA M. | Expérience générale
Used pick up while app didn't work, finally get the access through the email. Also asked for passport, never do that in a store and no reminder..Wenjun X.
Very welcoming, kind and helpful service.jerimiah E.
Le client n'a pas laissé de commentaire.LaShaundra B.
Le client n'a pas laissé de commentaire.raman G.
Le client n'a pas laissé de commentaire.Gregory S.
Le client n'a pas laissé de commentaire.Bill P.
I didn't encounter anyone since I returned the truck after hours of operation on Sunday.Zachary O.
there was no one there- due to dropping off the truck on Sunday.chris C.
I've already filed a dispute, it was a terrible experience from beginning to endSala B.
Le client n'a pas laissé de commentaire.Mary M. | Expérience générale
Great rate. Good, friendly staff. Vehicle worked well. No complaints.Donald W.
Le client n'a pas laissé de commentaire.Gene L.
Thank you for renting me your dollyâ€¦we really needed it to move my kids for college!!Darla M.
Have a vehicle actually available at the reservation time! The van wasn't returned on time, and I was stripped of the 2 hours that I actually reserved. There's really no excuse.Alizay B.
Le client n'a pas laissé de commentaire.Michael T.
The van had trash and dirt in it. It smelled of barn animals and the passengers side seat was dirty. If I get charged a cleaning fee then I expect to get a clean vehicle. I feel i should NOT be charged the cleaning fee.Sara C.
Staff was excellent but the unit I rented had a leak in the roof causing water damage to most of my belongings so much so that I had to just leave most of it bc it was damagedChantay M. | Expérience générale
I was charged $85 for a uhaul that I did not even drive 15 miles on. I was told the total would be $30 NOT $85, I WANT MY MONEY BACK !!!Alyssa R.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.Barbara L.
Le client n'a pas laissé de commentaire.Andrew B.
I rented a 26 foot U-Haul trailer to transport my goods for a move locally with the expectation that everything will be completed in a day albeit multiple times. What I didn't anticipate was the miserable conditions under which I would make the move. First off, there was no working air conditioning so it was miserable hot and sweaty . The brake were in poor condition I could barely travel over 40 miles, the headlights were so dim making the travel at night very treacherous given the diminished visibility it was a horrible experience for me a day journey turns to two because of the condition of the truck Beware what you rentChristian K.
Le client n'a pas laissé de commentaire.ANASTASIA S.
Would be easier to drop off at the actual Uhaul location located on SkylandJohnny H.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Laurence M.
Le client n'a pas laissé de commentaire.Tiffany T.
Le client n'a pas laissé de commentaire.LaQuintin M. | Expérience générale
Le client n'a pas laissé de commentaire.Angela W.
Le client n'a pas laissé de commentaire.Kerry S.
Le client n'a pas laissé de commentaire.Jim L.
The truck was filthy when picked up and I got charged for it when I turned it in!!!! We didn't do that to the truck. A storage inn didn't clean it out! I bet they never looked in it! Cab had lots of trash in it.Tim E.
The person who checked us in and processed our payment was very friendly. The truck operated properly and looked to be in fairly good shape however the truck was not clean and the cab was full of trash and crumbs in the seats. Doubtful it was sanitized during the pandemic since it was not even cleaned out.Michael M.
Le client n'a pas laissé de commentaire.Richard P.
The process was very easy and safe. The truck was exceptionally clean and I will definitely recommend this location to my family and friends. I'm very happy with their services.NEECHA T.
Le client n'a pas laissé de commentaire.Tiana C.
Le client n'a pas laissé de commentaire.Greg F.
Le client n'a pas laissé de commentaire.CAITLIN J.
Le client n'a pas laissé de commentaire.Kisa H.
Nothing elseRosie M.
Check your system for my experienceDebra G.
Le client n'a pas laissé de commentaire.Donna F.
I have zero complaints, the truck was top notch and the process of picking up the truck was easy, even on a day where the location was closed and I used the auto features. Zero problems, zero hassle, all smiles!Joshua W.
Le client n'a pas laissé de commentaire.erica P.
Le client n'a pas laissé de commentaire.Gabriela G.
the location was confusing. the truck would not fix in the spaces near the store and their was no sign or indication to park down the street.Clyde P.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Robert E.
Le client n'a pas laissé de commentaire.Elmyra L.
I will never use U-Haul againDALVIN A.
Le client n'a pas laissé de commentaire.Noah K.
The wait time to turn in keys was very long. I would suggest other alternatives when returning equipment!TONYA J.
Le client n'a pas laissé de commentaire.Jeffrey M.
The drop off location was in a underserved neighborhood at a storage facility with no parking lot. The â€˜drop box slot' (Gold mail slot in a door) was in a door that had a sign â€œuse other doorâ€. When at â€œother doorâ€ there was no drop box. Confusing situation in an unsafe area for a female dropping off vehicle late evening.Denise H.
Third location to try to drop off as others were. "full" and gave me alot of excuses and had me call customer service while I waited. This location just took the truck without question.jerard C.
Manager showed up with a pizza 20min after the opening time and just had to "put this away" before she could open the place. Truck was very shaky, as the tires weren't aligned. Halfway to our destination we got a bubble on one of the tires. In general the vehicle didn't seem cared for.David K.
Easy and quickBenjamin S. | Réservation
EasyBenjamin S. | Réservation
Very nice at officeKaitlyn B. | Réservation
The employees always returned my calls when I left a message. Merci.MARIE H. | Expérience générale
Our things had roaches crawling on them. We didnt have roaches before we moved our things in your facility.Sharonda M. | Expérience générale
No issuesWILLIAM N. | Expérience générale
If you have to use a storage facility in Tuscaloosa this one seems to be the best of the group.Rudy L. | Expérience générale
Needed a place to store my things for the summer and was well pleased.Gordon S. | Expérience générale
Very convenient and easy to get supplies, if needed. ThxJill W. | Expérience générale
It was perfect size and priceKenneth M. | Expérience générale
Excellent and friendly service.BJ R. | Expérience générale
The fact that I specified with the woman at the front desk that I would only need the unit until the first week of August but had to pay for the entire month is absurd. No other unit does that.Shannon P. | Expérience générale
Emily and Susan were very helpful and the space met our needs.Lori A. | Expérience générale
Smooth experience. Quick, easy, and painless. Cconvenient to move location.Martin T. | Expérience générale
I don't really have any precedent on using a storage facility, however I can say that the processes of getting the paper work, lock and key, and location of unit all went smoothly enough.Charles S. | Réservation
Check in was quick and firiendly. The unit was cleaned out just fine. The only negative was there were many ants in the floor of the unit but they let me use some of their ant killer.Privacy R. | Premières impressions
This was a very good system that alerted the storage facility of my reservation and allowed me to adequately rent out a storage container.Privacy R. | Premières impressions
Owners were helpful and nice when speaking on the phone and in person.Privacy R. | Premières impressions
There was no wait, very friendly service, clear instructions, and easy move-in.Privacy R. | Premières impressions
Very efficientPrivacy R. | Premières impressions
No problems.Privacy R. | Premières impressions
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