Customer Reviews for A Storage Inn
(Concessionnaire U-Haul dans le voisinage)

236 évaluations

1531 24th St   Tuscaloosa, AL 35401
(Office is located on 24th across from storage buildings No cash card only)

(205) 343-6731

Heures d'ouverture de l'établissement

  • Lun - ven : 11h am à 4h pm
  • Sam : 11h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(205) 343-6731

1531 24th St
Tuscaloosa, AL 35401
(Office is located on 24th across from storage buildings No cash card only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 11h am à 4h pm
  • Sam : 11h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

The estate of Lawson V Causey Jr E.  |  Expérience générale 
Évaluation :
4

I did not receive the dolly I asked for and I believe I was still charged. I Just make sure the equip people have paid for is in the truck

HILLARI C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherene K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA M.  |  Expérience générale 
Évaluation :
2

Used pick up while app didn't work, finally get the access through the email. Also asked for passport, never do that in a store and no reminder..

Wenjun X. 
Évaluation :
4

Very welcoming, kind and helpful service.

jerimiah E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShaundra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raman G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill P. 
Évaluation :
3

I didn't encounter anyone since I returned the truck after hours of operation on Sunday.

Zachary O. 
Évaluation :
3

there was no one there- due to dropping off the truck on Sunday.

chris C. 
Évaluation :
1

I've already filed a dispute, it was a terrible experience from beginning to end

Sala B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M.  |  Expérience générale 
Évaluation :
3

Great rate. Good, friendly staff. Vehicle worked well. No complaints.

Donald W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gene L. 
Évaluation :
5

Thank you for renting me your dolly…we really needed it to move my kids for college!!

Darla M. 
Évaluation :
2

Have a vehicle actually available at the reservation time! The van wasn't returned on time, and I was stripped of the 2 hours that I actually reserved. There's really no excuse.

Alizay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
3

The van had trash and dirt in it. It smelled of barn animals and the passengers side seat was dirty. If I get charged a cleaning fee then I expect to get a clean vehicle. I feel i should NOT be charged the cleaning fee.

Sara C. 
Évaluation :
5

Staff was excellent but the unit I rented had a leak in the roof causing water damage to most of my belongings so much so that I had to just leave most of it bc it was damaged

Chantay M.  |  Expérience générale 
Évaluation :
1

I was charged 85 $for a uhaul that I did not even drive 15 miles on. I was told the total would be 30 $NOT 85 $I WANT MY MONEY BACK !!!

Alyssa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

I rented a 26 foot U-Haul trailer to transport my goods for a move locally with the expectation that everything will be completed in a day albeit multiple times. What I didn't anticipate was the miserable conditions under which I would make the move. First off, there was no working air conditioning so it was miserable hot and sweaty . The brake were in poor condition I could barely travel over 40 miles, the headlights were so dim making the travel at night very treacherous given the diminished visibility it was a horrible experience for me a day journey turns to two because of the condition of the truck Beware what you rent

Christian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANASTASIA S. 
Évaluation :
2

Would be easier to drop off at the actual Uhaul location located on Skyland

Johnny H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaQuintin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kerry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim L. 
Évaluation :
1

The truck was filthy when picked up and I got charged for it when I turned it in!!!! We didn't do that to the truck. A storage inn didn't clean it out! I bet they never looked in it! Cab had lots of trash in it.

Tim E. 
Évaluation :
3

The person who checked us in and processed our payment was very friendly. The truck operated properly and looked to be in fairly good shape however the truck was not clean and the cab was full of trash and crumbs in the seats. Doubtful it was sanitized during the pandemic since it was not even cleaned out.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

The process was very easy and safe. The truck was exceptionally clean and I will definitely recommend this location to my family and friends. I'm very happy with their services.

NEECHA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiana C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAITLIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisa H. 
Évaluation :
5

Nothing else

Rosie M. 
Évaluation :
3

Check your system for my experience

Debra G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna F. 
Évaluation :
5

I have zero complaints, the truck was top notch and the process of picking up the truck was easy, even on a day where the location was closed and I used the auto features. Zero problems, zero hassle, all smiles!

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela G. 
Évaluation :
2

the location was confusing. the truck would not fix in the spaces near the store and their was no sign or indication to park down the street.

Clyde P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elmyra L. 
Évaluation :
1

I will never use U-Haul again

DALVIN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah K. 
Évaluation :
4

The wait time to turn in keys was very long. I would suggest other alternatives when returning equipment!

TONYA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
3

The drop off location was in a underserved neighborhood at a storage facility with no parking lot. The ‘drop box slot' (Gold mail slot in a door) was in a door that had a sign “use other door”. When at “other door” there was no drop box. Confusing situation in an unsafe area for a female dropping off vehicle late evening.

Denise H. 
Évaluation :
5

Third location to try to drop off as others were. "full" and gave me alot of excuses and had me call customer service while I waited. This location just took the truck without question.

jerard C. 
Évaluation :
1

Manager showed up with a pizza 20min after the opening time and just had to "put this away" before she could open the place. Truck was very shaky, as the tires weren't aligned. Halfway to our destination we got a bubble on one of the tires. In general the vehicle didn't seem cared for.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meghan D. 
Évaluation :
5

UHaul on Skyland Blvd is the worst!!! I went to this local UHaul place Monday Aug. 27th and made a reservation to pick up a 15 ft truck on Saturday Aug.1 at 7am. I got a reservation number and was told that I would pick up the truck 7am at that location. I got a call Friday afternoon from a lady at A Storage Inn saying that I would pick the truck up at her location at 11am on Saturday. I went to the UHaul location where I made the reservation and the lady told me that I had no reservation with them and that they had quit taken reservations. I showed her my paperwork and reservation number. She looked at me and said. "Sir, it don't matter if you have a reservation number or not. I can't rent what I don't have". I'll never use the UHaul location on Skyland again. Next time I will go to A Storage Inn and rent. They were very accommodating.

ronnie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison P. 
Évaluation :
3

make sure the attendants go and check the gas when truck is returned. because what she wrote down was not what not was on the gas needle when I got in.

Tony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

The site that was sent to me to upload my drivers license didn't work to well it said it couldn't read my license. I have a 10XR iPhone

John Cravens D. 
Évaluation :
3

Hookup is self-service.

David H. 
Évaluation :
5

While the location i went to WAS all the above, it would have been nice to know that my trailer reservation had been moved from another location. I received confirmation emails and checked in online. It wasn't until after I'd waited 30 minutes in line at the CORRECT location, that I learned my reservation had been changed. The ladies at both locations were very nice and apologetic. However, it wasn't their fault--it is all on U-haul. This is the 2nd time in as many months that I have had a problem. May be the last time I use this company.

Sarah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kiara W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Audrey M. 
Évaluation :
4

Extra equipment not available

Norma A. 
Évaluation :
1

Equipment had tire pressure light on and the staff seemed unconcerned. Said “call the 800 number if something happens”. Really ??!!! How is it ok to put a vehicle on the road like that ??!!! I was in a bind and had to take it. Staff was not friendly or personable. Didn't even try to offer a solution to the tire pressure issue. Would definitely not recommend nor revisit

Karyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert I. 
Évaluation :
3

Truck was dirty in the cab. The drivers door and Mothers Attic leaked in the rain.

Dennis H. 
Évaluation :
1

There was nobody there when I was returning the truck and it was raining hard.

Chenguang H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james R. 
Évaluation :
1

The location was not big enough to hold all of the U-Haul trucks they had at the location. More than half of the trucks were located at an abandoned lot, several blocks away. I had to cross a busy four lane road without a cross-walk insight to get find the truck assigned to me. Since the key was located the actual location I had to cross the road 4 times. Then I had ordered a dolly and it wasn't in the truck and since I was picking up the truck before the location opened, I had no way of getting the dolly.

Alex B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Earl S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

used app didn't go in and didn't speak to anyone

Judith D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
2

Rear right hand tire was low on air. Cashier was not at all friendly or welcoming. She seemed completely miserable.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma L. 
Évaluation :
5

Everything went well and the person at the desk took care of me in an efficient manner. She explained everything very well.

James K. 
Évaluation :
5

Susan treated me graciously and with good humor when I visited to rent a truck. The office was small and a bit out of the way, but that meant there was no standing in line. I highly recommend this place to do rental business.

Terry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor B. 
Évaluation :
5

Representative was friendly and knowledgeable and able to get my paperwork completed quickly. She explained all the important minutiae included in the contract and we were soon on our way. Highly recommend this location.

Meleia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stella B. 
Évaluation :
2

Over charge I pick the uhaul up at 10:53 n brought it bk at 10:27 she charged me a extra day for being 30 minutes late cause she claim she had some one else tryin to get it plus charge me fuel n I put the gas bk in there

Antonio J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kokeitha D. 
Évaluation :
5

Since our mother passed in October, we will all be using uhaul for our needs. My latest rental was more than expected for the requirement! It handled beautifullly and only used 8 gallons of gas!! My sister Linda Stapleton has just reserved a truck in Tuscaloosa going back to Florida, I trust that will also be wonderful experience. Thank y'all so much. I will be reserving another truck probably next week to finish up my portion of the furnishings. Again, thanx for the last 35 years of great service

Charley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry W. 
Évaluation :
5

Appreciate the friendly service!

Ronald J B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valeria M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William A. 
Non les évaluations ont été soumises pour cet établissement.

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