Our rental experience with U-Haul for a pick-up truck was flawless. The office staff were courteous and service was excellent. The only negative with the experience was the fact that we had to drive 20 miles for a pick-up truck. We have several U-Haul facilities within 3 miles of our home and none were able to rent a pick-up truck. Add pick-up trucks to your Foley,AL locations please.
Terrance C
Customer Reviews for A Storage Of Daphne LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Highly recommend. Easy transaction. Staff is professional and personable.
Laura ZThe experience was great. Employees were warm and friendly. All information was given upfront no hidden fees. The whole transaction was seamless.
THELMA MVery customer friendly and helpful.
Tom MBest service start to finish
Jeff BI will not use the self pick up again, it took nearly 30 minutes to get the truck and I had to call support as app did not work, also self pick up only showed after reservation so will use alternative to uhaul in future. This negative review was nothing related to the truck or location but at uhaul corporate, never again.
John SThis is an excellent location for renting a U-Haul truck & supplies. The sales representative is very friendly, efficient & informed. Everything was ready when I arrived & the return process was very easy & efficient.
Tim PGreat site manager on duty. Polite, courteous, knowledgeable'
James JRápido fácil de utilizar cómodo y a buen precio. Totalmente recomendable
Miguel UIt was a very simple return with no issues at all. It was after hours but very easy to leave the truck.
Leah KCassie was GREAT!!!!!!!
Wes AGreat service as always
RYAN PI was not aware there would be a cleaning fee that should be made more apparent initially. I left the vehicle in same condition as I started, it doesn't need to be cleaned for the short amount of time I used it.
Megan FCalled me when I left something there
Robin HCathy has great customer service. Easiest U-Haul rental process I've ever experienced.
Debbie STruck was old, not shifting gear properly. App not working properly at location, difficulty loading picture even having 5 G connectivity .
Nathalie TGreat service, very fast and on point
Paul SMAKE SURE TELEPHONE operator can speak english clearly It was difficult reporting problem because of heavy accent of telephone operator, she told repair person I was in a Dodge when I was in a Chevy. Otherwise service was good.
kurt gStaff was very helpful and easy to work with. I would use this branch again. Seems expensive though, as we enter the era of price increases gouging the consumer. "F" Joe Biden
Michael BGreat, friendly people and the van I rented was new and incredibly nice.
RYAN POutstanding customer service and support
Shawn WS.O.
Bradley NPerfect transaction
George MI made reservations a week ahead of time and I scheduled the pickup for 9am to ensure I would be able to get the truck. The Area Manager of the location decided he was going to cancel my reservation because I had to work and I was unable to answer the phone and he had canceled my reservation as I needed the truck for 3 days to move. I find it very disrespectful that he did this as I had my reasons for reserving the truck he called himself keeping it available for other folks. This dude can kiss my ass that's bad business and I won't recommend anyone to this location or any other location this money sucking dude is the manager of. Most people that work for Uhaul represent a certain laziness to the themselves lack of everything.
Justin MExcellent service à la clientèle. In and out of the door in less than 10 minutes. That is Great Service!
David PI drove the 10ft truck 32 miles. On the way to return the truck I stopped and put gas in the vehicle until the needle was on the full mark, slightly higher than where it was when I picked up the truck when they told me that it was on full. After receiving my emailed receipt I saw that I was charged $9,5 for 2 gallons of gas. I've rented from Uhaul several times in the past and never had something like this happen. Unless there is a gas station IN the parking lot, there is no way to return a truck "overfilled". It is only $9,5 but the charge is ridiculous, as it was not "overfilled" when I picked it up. I've never had this happen at any other Uhaul location…. Very disappointing after 5 hours of loading and unloading.
Denise BGreat customer service will use again
Mark HThe reservation and utilization of the truck was exactly what I had hoped for. Merci.
Brandyn WExcellent service
Joel ES.O.
TaConya OThis location was fantastic! Super friendly and helpful staff! Pickup and drop-off were quick and easy. Fortement recommandé!
Sandra CI think the wiper blades need changing on the 20' Truck I used. Other than that it was in good order.
William MSeem like that didn’t won’t to do business with certain people
Haamid AAlways a good experience.
Christina DContinue to do what you are doing with great customer service.
Brittany DThe floor on that truck had a spot towards the lift gate that is soft. It has been previously repaired and riveted but it's weak and I almost rolled my ankle in it. It needs strengthened in that spot.
SHARI WI was charged double the mileage. I told the clerk and she said there was nothing she could do my card would be charged and that I should have verified my miles. But i did verify my miles and this isn't the first time that I've been overcharged by this U-Haul company I will be reporting it for odometer fraud.
Shaquita LImprove your app
Mitchell SYou guys are the best .... Beautiful Experience ! Thanks U-haul ....
Michael WYou guys were Perfect, always take good care of me.
Paul Bnone
Steven AExplain paper work if you buy insurance and have anything happen there is a deductible never came up.Train your personal on rental agreement and explain contract.Not happy
Darryl BI was charged an extra 20 for returning my equipment after hours/late when my time was 8pm central time and I returned it at 7:30 central. This is ridiculous! If You're gonna up charge people fees for returning it within the agreed time frame you should let people know or include it on the contract they signed! I will not return to this location or use uhaul in the future!
Caleb LMy truck was leaking rain so all my stuff was wet. I tried to get a discounted rate for the leakage but was not given it. I was told to talk to the insurance people
callie cThe customer service was outstanding.
Maureen AStephanie's always great!! Thanks again.
PAUL DVery helpful and efficient
Demetri GThe ladies at A Storage uhaul were fabulous! They were my calm in a stressful move
Tracy PGreat Service
Paul WNo comment
robert pIt was an easy check out experience.
Jennifer HI was unable to reach them by phone. I had to go to 3 different locations to pick up the van. And it cost 75 more than the estimate. I believe all of these issues, except the 1st, were due to the website.
Nancy NRien
Eric SCharged for gas $16,5 we returned it where we got it from. Charged without telling me they were going to charge me.
CHARYN OIt was absolutely the best rental experience we've had. The two ladies at the counter were professional and friendly, the van was ready, and check-in and check-out were quick and what we expected.
Michael MStephanie was awesome!!! Helpful and professional. I will definitely use this location again.
Renee RThere was a major lack of proper communication. I had the truck for 23 hours and I was charged for two full days including insurance for two days. The service was discourteous and unprofessional.
kevin rThe self drop off was lengthy
David F