Upon pickup, the truck bed had a dirty diaper, mcdonald's fries, and some other trash. This wasn't a big deal. Once I got inside, I realized there were multiple bottles of urine in the main cabin. It was DISGUSTING! I cleaned them out so I wouldn't be charged. Also when picking up, the first person was very friendly, but the second employee cut her off and said, "did you check that he was approved?". It made me very uncomfortable! I'm done with U-haul!Robert A.
Customer Reviews for A Storage Of Daphne LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Daphne, AL 36526
Services dans cet établissement :
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 9h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.PAUL P.
The self return process was not user friendly. It stated to use the link text to me to check in. The link worked until it couldn't find my location. I verified that my location was allowed but it still wouldn't verify. On the check in directions it gave the option to call the 800 number. Unfortunately they weren't able to help me and I had already dropped the keys! I had to spend another 15 minutes trying to download and figure out how to login only to learn I needed pictures! I don't rent trucks often but I hope this process is a little smoother next time! Other than that the staff was super friendly and it was convenient. Merci.AMANDA L.
Le client n'a pas laissé de commentaire.Ashvin A.
The associate Megan was very rude and condescending both in person and over the phone. I also left my charger in one of the van but they said it hasn't been found and it is not in the van. It's not a real big deal since it was my fault but still worth noting.Sean W.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.JAMES E.
Le client n'a pas laissé de commentaire.Emiliano B.
Great service; no complaints.CHRISTOPHER B.
The lady thst handled my rental was very nice and took care of me. Will use this location again.BOBBY S.
Excellent service , fast and friendlyEric R.
Le client n'a pas laissé de commentaire.Ashley H.
Le client n'a pas laissé de commentaire.WESLEY H.
Let them know they need a second verification other than a drivers license. Also, stop advertising that it's only 19 $to rent. It was over 100 $for me when all said and done to have the truck for 2 hours. Just say the price it will be instead of baiting people.Kassady G.
When customer places order online be sure to give them the right key to right truck. If they call and let u know they will be 2 hours late that you are going to charge them for the whole day rental fee before you charge them and finally work the bugs out of the online service so check out/in can be completed without calling customer service. It would also be helpful to offer a call back if experiencing high call volume so customer isn't on hold. I was on hold for 38mins, 25mins, 17mins, and 18mins when I called. Overall it was a horrible experience plus moving on top of it.Cheryl H.
Highly appreciate itENESIO D.
Stephanie and staff are awesome!!Angel O.
Everything was just right. Easy. Very friendly customer service.STEPHEN S.
Le client n'a pas laissé de commentaire.CAROL V.
The online check-in procedure when returning is not very user friendlyMike A.
Le client n'a pas laissé de commentaire.Frances S.
When I called and spoke with the guy, he gave the impression I'd reserved the trailer but when I got there to pick it up, it was not reserved.Eric M.
Le client n'a pas laissé de commentaire.GUY L.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.NATHANIAL C.
Van was perfect for my needs and drove very well! Van cab was dusty and the back needed sweeping. Overall a good rental experienceMary Ladd T.
Stephanie was great and made it easy to use UHaulWILLIAM B.
Had an extremely quick check-out/pick-up. Very professional staff.MICHAEL S.
Le client n'a pas laissé de commentaire.Karen K.
Thank you for the curtesy and helpful info to get me moved safely...MITCHELL T.
Le client n'a pas laissé de commentaire.kelly O.
Le client n'a pas laissé de commentaire.April H.
I returned the trailer on Sunday, June 14th and not on Monday, June 15th. I do not believe I should be charged the EXTRA day charge of 28 $. thank you.James B.
Le client n'a pas laissé de commentaire.THOMAS W.
Thank you Meagan our rental experience with you was a real pleasure Hope to see you next time E.B.Edward B.
Staff was wonderful and helpful.Allison G.
Great job and thanks!Daniel D.
Rip off! We return on a Wednesday and they charged us all the way to Monday. Our company rent a lot of trucks. We will need to see about switch rental companiesJoey B.
There was nothing in the communication sent out prior to rental date that it was mandatory to have a uhaul account. But it would not accept my verification number until I created the account.Mark B.
Uhaul website needs improving. Problems checking in and out. Terrible experienceBonney K.
The Uhaul online (self-service) pick up and return service needs A LOT of improvement. It took an hour to pick up and 30 min to return. One of the problems I faced for pick up resulted from a lack of instructions on how to fix location services when my location wasn't being detected for the pick up. The fix isn't related to the "location services" or "privacy" on a phone. It relates to the internet settings. For an iPhone: go into "settings", "safari", "location'', "ask" or "allow". When returning the truck, the online return system didn't populate the sections that require uploaded pictures of the odometer, etc. It simply stated the steps that are required. I had to call the 800 number and have someone walk me through the process, where to not store the dolly, and keep back up pictures incase I needed to dispute anything. The phone call to pick up the truck took approx. 30 min to get through to the assistant whom could help and another 15-20 to upload multiple times the two forms of ids, the verification phone call, etc. The phone call to return the truck was answered quickly and the assistant was very professional and thorough.Alyssa S.
Always great experience! Thanks!Dan D.
Thanks for the simple and easy way to rent a truck!!! I always have a nice experience when using U haul!Dan D.
Megan was TERRIFIC! She calmed my fears and was very helpful and friendly.Don M.
I will never rent uhaul again based on being over charged for mileage and extra day.kenneth E.
Open earlier than 9:00 on Saturday.David B.
Le client n'a pas laissé de commentaire.Benjamin L.
The app was a pain in order to return the truck. I could not get a GPS location so it prevented me from processing out.Helen R.
Le client n'a pas laissé de commentaire.Janell L.
Le client n'a pas laissé de commentaire.Rob P.
I believe you've made it very friendly to do the 24/7 service. Shannon truly heard what we needed and delivered.Teresa H.
Le client n'a pas laissé de commentaire.Brittany D.
Le client n'a pas laissé de commentaire.Rosa M.
Le client n'a pas laissé de commentaire.Ina P.
Fix your online and after hour check in process instead of penalizing customers with Extra fees. Your technologies suckMICHAEL K.
Le client n'a pas laissé de commentaire.Jordan G.
Nothing !kenneth M.
The clerk seemed very unsure of herself andof the computer program. She was very nice and friendly though throughout the process.CHARLIE B.
Le client n'a pas laissé de commentaire.Betty P.
The truck we had smelled like smoke. They should ask people not to smoke in the trucks....other than that we were happy with our experience.LaSandra H.
Le client n'a pas laissé de commentaire.Samuel S.
Stephanie was awesome awesome awesome awesome awesome awesome awesome awesome.Tim B.
Did not like how you have to take a picture of your drivers license instead of being able to give to representative.Marybeth S.
Le client n'a pas laissé de commentaire.Cindy M.
Le client n'a pas laissé de commentaire.Steven A.
Le client n'a pas laissé de commentaire.mark K.
Le client n'a pas laissé de commentaire.Abraham M.
Le client n'a pas laissé de commentaire.Jeffrey N.
Needs no improvement folks there were the best I've ever done business with renting UHaul equipment.Dennis R.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Brian D.
Thanks for the great service!!! The truck was great!!!Dan D.
Centralized location. Excellent service à la clientèle. I'm a satisfied customer.William W.
Stephanie is so great at her job! She runs a class A business and we would highly recommend this location for your storage needs. Clean, dependable, friendly and always able to assist. We moved across the bay and no longer needed our storage unit but have enjoyed our nearly 3 years at this facility.KELLY F.
Le client n'a pas laissé de commentaire.Heidi H.
Le client n'a pas laissé de commentaire.Heather B.
Train the employees the lady who checked me in knew nothing about what to do.Lashanda J.
Le client n'a pas laissé de commentaire.jose H.
Le client n'a pas laissé de commentaire.Stephen J.
Le client n'a pas laissé de commentaire.Kimberly V.
Le client n'a pas laissé de commentaire.Jeff J.
Le client n'a pas laissé de commentaire.Melissa B.
Quick and easy check out and check in. Helpful and friendly staff.Nicole L.
Le client n'a pas laissé de commentaire.Mario T.
Le client n'a pas laissé de commentaire.Mario T.
Le client n'a pas laissé de commentaire.Paul M.
I was charged for furniture pads that i didn't have to help me move.Kathryn G.
Le client n'a pas laissé de commentaire.Eddy B.
Le client n'a pas laissé de commentaire.bob N.
Le client n'a pas laissé de commentaire.Dirk N.
Le client n'a pas laissé de commentaire.Charles B.
I used the truck for 48 hrs (2 days). The rate was 20 $/day plus 0,29 $/mile. To date have not seen a final bill but received a call notifying me the bill was 188 $. Have yet to see detailed bill. 2x20 $/day=40 160 $miles x0,29 $/mile=46 $.9, insurance How does this add up to 188,00 $?javier B.
Le client n'a pas laissé de commentaire.Christie B.
Le client n'a pas laissé de commentaire.Rodney S.
Same as aboveKristie S.
Le client n'a pas laissé de commentaire.William P W.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.Ernesto R.
Le client n'a pas laissé de commentaire.Jeff L.
Très bienRichard G.