Customer Reviews for A Storage Place Barton Road
(Concessionnaire U-Haul dans le voisinage)

297 évaluations

26419 Barton Rd   Redlands, CA 92373
(Just West of California St)

(909) 253-0598

Heures d'ouverture de l'établissement

  • Du lundi au samedi :
    8h am à 12h pm / 1h pm à 5h pm
  • Dimanche :
    10h am à 12h pm / 1h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(909) 253-0598

26419 Barton Rd
Redlands, CA 92373
(Just West of California St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Du lundi au samedi :
    8h am à 12h pm / 1h pm à 5h pm
  • Dimanche :
    10h am à 12h pm / 1h pm à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

U hauls radio didn't work, kind of a bummer for a long drive!

KASSONDRA D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALBERTO V. 
Évaluation :
1

Customer service was horrible! The manager was rude and I accommodating. I had an 8:00 reservation but was told I had to wait 30-35 minutes to be serviced due to the manager not knowing about my reservation. He decided to help another customer instead which told 40 minutes. I waited patiently and the customer thanked me for being patient but the manager ignored the fact. I had already checked in online so when he did decide to assist me it took approximately 5 minutes. All in all, the service at this location was very poor and non-accommodating. I know next time!

Tylita H. 
Évaluation :
2

1. Have all the equipment that was reserved. We reserved a 20' truck & dolly. No dolly. Other UHaul centers have furniture pads & dolly in the truck. 2. Don't post the guarantee - (If we can't fulfill your reservation then we will pay you 50 $.) unless you're willing to keep it. 3. We were told to go to another UHaul center to get our equipment. So we & our referrals should just go to the other UHaul center. 4. Since the truck was dirty & NOT swept out upon receipt we didn't bother since we were exhausted from the move and disappointed with the service. Of course we were charged.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin W. 
Évaluation :
5

Keep being u-haul

JANICE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
4

The gentleman that helped up was very helpful, checkin only took a few minutes. Our experience was very good!!!!!! I will definitely rent from this location again.

Zachary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Booked a 15' truck online 1 day before our rental date. Truck was clean and ready when we came to pick it up. The truck we rented was quite new, it only had 500 miles on it. Loading ramp was easy to use. The location was closed around 3pm and a sign said they would be back at 3:30pm, but you can drop off the keys in a box to return the truck. Was sent the finalized bill the next day by email. Would book at this location again if needed.

SHUXUN M. 
Évaluation :
5

They went over and above to keep you safe during the covid 19 pandemic. 👍😷

THERESA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

I waited 20 min (before I decided to call the number) to get approved and get access to the keys. Other than that, I thought this was a great experience!!!

Angela H. 
Évaluation :
2

Clean the truck before renting it out. Make sure employees are giving out accurate information. Do not charge customers who return the vehicle back before the store opens for another day.

TRINITA S. 
Évaluation :
5

My experience couldn't have gone any better. The associate who helped us was very knowledgeable. I would definitely recommend this business location to all of my friends and family.

HANDIKA A. 
Évaluation :
4

The only problem was that he couldn't help us because of the Covid-19 so it was very inconvenient but the employee was very nice

Edgar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Praveen S. 
Évaluation :
4

Have all the tools ready because that's what reservation is for

Mary Grace T. 
Évaluation :
5

Excellent service. In my opinion no improvement required.

Delora W. 
Évaluation :
3

Rates are a little high on mileage

Audry M. 
Évaluation :
5

super easy, great service

Rebekah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie H. 
Évaluation :
4

It's ok to drop and pick up truck but no supply to get like a Dolly.

Oscor L. 
Évaluation :
3

Light were not working, no vehicle check was done and tire warning system alert came on requiring a stop.

clay L. 
Évaluation :
5

Quick, easy. Courteous...excellent service

patrick K. 
Évaluation :
1

Clerk indicated that the existing damage was "in the record and did not need to be documented". Attempt to submit photo to Uhaul failed and when went back into shop it was closed/locked.

JERRON B. 
Évaluation :
5

Staff was polite and friendly. I had a good experience renting a uhaul truck here.

Herbert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mericarmen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena U. 
Évaluation :
2

Inform me next time if there is a ramp or not. If I had more time, I would have taken my business else where.

William R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
3

Helpful lady and new employee. Made it easy with issues I had earlier in the day, as described above.

Kelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRIJONO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madalitso C. 
Évaluation :
3

No one there in the afternoon when we arrived. It took a long time to leave it using the app.

TREVOR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anghy A. 
Évaluation :
5

This was my first time renting and using UHaul. The staff was AMAZING!! The truck was easy to manage. My experience was top notch! Five Stars! ??????????

Rebecca V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy-Jaime N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice J. 
Évaluation :
1

Over charge on fuel

James R. 
Évaluation :
5

The attendant, I forgot his name, was very serviceable and professional. He went thru the list of items I've ordered online to make sure it was all I needed, and sure enough I have ordered too many pads. He was able to correct that I am was very happy. Good job

Luis M. 
Évaluation :
5

I was completely satisfied!

CARL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

Excellent service à la clientèle.

Neale A. 
Évaluation :
5

I've usually had bad experiences with U-Hauls but this location was way better. The person who checked out the U-Haul for me genuinely wanted to provide customer satisfaction, was polite, and really informative. 5/5 would come back

CHRISTIAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina L. 
Évaluation :
4

good service always

Armando E. 
Évaluation :
5

Wish you had hourly rates. We only needed the truck for an hour, but found out that someone else wanted it that day. So, we turned the key in 1,5 hours after we rented it so they could get it. Seems wrong to rent the same truck twice for the exact same 24 hour period. Guess we should have kept the key for the whole day? Or, only been charged for the 60 minutes we had it. That would be nicer.

Mel S. 
Évaluation :
5

Thank You..

TOMI H. 
Évaluation :
4

Good service, friendly, and knowledgeable.

Kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONIE C. 
Évaluation :
1

0/10. Would not recommend.

Wenxin N. 
Évaluation :
3

1) Someone had smoked in the truck so it was smelly. 2) I booked online and picked up using the Uhaul App at about 7,3am. The truck was ready and I assumed that the furniture dolly, moving pads and appliance dolly I had ordered were also in the back of the truck. THEY WERE NOT! This is really frustrating because the Uhaul app should ask or allow you to rent additional equipment if they cannot be provided by the pick-up time! I didn't realize I didn't have what I had reserved until after arriving at the apartment to move. Uhaul should deliver the items to me rather than me having to spend money and time returning to pick up stuff that had been paid for. As of today I haven't received a notice stating that money for things I rented but were unavailable have been returned to me. The problem was not with the location, it is with your system. It is flawed and that is really annoying. I want my money back.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA F. 
Évaluation :
1

I arrived in Redlands after 6pm on 12/5/2018 and I called (909) 253-0598 for A Storage Place, no answer and they had already closed at 5pm. I called the Henderson, NV U-Haul (702) 568-6797 and spoke to Deja. She informed me that there was no after hours drop-off. I left the truck overnight in Redlands. On 12/6, I called (800) Go U-Haul and spoke to Allen @ 9:59 to 10:08am. Allen was very short and rude. At 12:17pm I confirmed with A Storage Place / Anthony (909) 675-1607 that the 20 foot truck was returned and he will correct their contact # for future customers.

Lydia L. 
Évaluation :
4

There were no locks for the truck available. It would have been helpful to be able to purchase a pad lock for the truck at this location.

Paul W. 
Évaluation :
5

Inside the truck was dirty. It has nutshells all over.

In J. 
Évaluation :
3

I needed a dolly and it was not in the truck and there was no one to assist me so I could not move one of the items

Sabrina W. 
Évaluation :
1

I have made reservations to pick up on the Redlands store got called to go pick up on Barton road the transport was all the way to upland was charged extra because I had reserved a Dollie to pull the attendant told me they had been trying to rent it for over a month very disappointed

Jose C. 
Évaluation :
3

Appointment scheduled on-line for a 11:30 pick-up. No one was at the facility until 1:00pm. Otherwise, service and truck were very good.

Walter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

No much, the gentleman at the desk was courteous, knowledgeable, helpful and quick!

JENNIFER K. 
Évaluation :
5

Customer service wonderful

Silvia A. 
Évaluation :
2

Did not utilize vehicle as originally needed; however expected to pay rental fee, mileage and taxes. I only had the vehicle for approx. 30 minutes and only drove seven miles (3,5 miles and return trip). Sales rep at location attempted to charge an additional ±30,00 $ dollars for fuel. He became upset when I explained that amount does not make sense. He finally removed whatever additional fuel fee was attempted to be imposed; however, the sales rep was still overly upset that I was questioning such an unreasonable amount.

Eric H. 
Évaluation :
1

My card was charged three consecutive times on 7/5/18 for 66 $111 $and another 116 $. i rented a truck on 7/3/18 and returned the truck and droped off the key where I got it from later that night of 7/3/18. I got insurance for the truck from uhaul and i gassed it up the same level it was earlier.

benjamin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus P. 
Évaluation :
5

Everything was perfect. Check in was quick and easy. Reserving the vehicle ahead of time speeds up the process. Minimal paperwork and the truck was the perfect size for the job. I love the check in process upon returning the vehicle right there in the parking lot. Very low cost overall.

JOHN B. 
Évaluation :
5

Customer service was great! Everyone very nice and very helpful.

Caron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
1

The location was great, the first U-Haul I tried to rent had was on empty(I was given a gas credit) and when I tried to fill it with gas I found that it had a huge gas leak and gas went spilling all over the gas station. So I luckily got the truck back to the storage facility and now had to rent another truck. This time I did NOT get any credit but had to pay full price!! According to my credit card transactions I've been charged twice for one truck rental and lost hours of my day with u-haul. I would like to be compensated some how. I will be calling during regular business hours

Jenni L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

Everything was great except need more parking at this facility and the after hour key return web page was not working, but the employee working took great care to get us our final return receipt

PHILLIP F. 
Évaluation :
5

Our experience was great

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oday Z. 
Évaluation :
1

I had a scheduled pick up time for 1:00 and when I got there the office was locked and the door said the manager would be out of the office until 1:30. I also tried calling several times that morning to ask questions and no one ever answered. The manager was not professional or friendly.

Michelle A. 
Évaluation :
1

Ripped us off. I'll never go back.

NICOLAS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damalie N. 
Évaluation :
5

Tommy was friendly & professional. The ease of rental was fantastic. I ended up having to use the truck longer than anticipated but was allowed to return the truck when I was finished with it without a problem.

Monica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa V. 
Évaluation :
3

The grounds were clean, however the dirt and dust inside the unit was a bit over whelming. The unit could have been swept to remove some of the inside dirt and dust,

Merri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON W. 
Évaluation :
5

As always great costumer service.

Jessica O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
5

Excellent service.

Jessica O. 
Évaluation :
5

Awesome services

VICENTE T. 
Évaluation :
5

you did a great job thank you very much andy sterling

andrew S. 
Évaluation :
1

Do not add insurance coverage if the customer does not request for it!

edgardo B. 
Évaluation :
5

The price for 5 hours its little bit high! Thanks, Rad

RAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele M. 
Non les évaluations ont été soumises pour cet établissement.

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