Le client n'a pas laissé de commentaire.Kristina U.
Customer Reviews for A Storage Place La Sierra LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.prasteon I.
The Truck itself was old, with too many miles on it - more than 155 000 miles, resulting in unstable steering, especially on the freeway.Nishant V.
Nice Clean efficient Good humoured conversation Eager to please Job Well doneWILLIAM B.
I returned my vehicle the night before it was too be returned. I got a call 36 hrs later wanting to know when I would be returning it. Advised it was returned already. Thankfully when person looked in system saw it was logged as returned. Not sure what happened. Thankfully was not charged a late return.Marikay G.
Le client n'a pas laissé de commentaire.Luis C.
The AC in the truck is not cold enough, sweated a lot. And got charged for the extra doll which was not requested and unsealed in the truck. Before leaving double checked with the front desk, but was different than what he saidDonghe M.
Le client n'a pas laissé de commentaire.Robinson J.
Le client n'a pas laissé de commentaire.Johnny T.
The equipment need Maintenance require. Thank you for your excellent service.HUMPHERY A.
Le client n'a pas laissé de commentaire.Brendon V.
I can't think of anything. The pick up was smooth and the equipment was well-maintained. The return after hours was easier than I expected!Paul W.
I will be back within a month in a half to rent again will be moving to new home. Thank you for the great service.Ronald J.
Le client n'a pas laissé de commentaire.REZA T.
Le client n'a pas laissé de commentaire.Allen K.
Le client n'a pas laissé de commentaire.Zack N.
Outstanding service staff were excellent.Mathew A.
Very friendly and helpful for a first time renter!WENDY T.
The customer service was exceptional great. Sarah went out her way to provide outstanding service. Overall a very satisfying experience.Victor A.
Le client n'a pas laissé de commentaire.Barbara A.
Amazing service given by SarahVICTOR A.
Le client n'a pas laissé de commentaire.NICOLE H.
Le client n'a pas laissé de commentaire.EDWIN R.
Le client n'a pas laissé de commentaire.JUAN B.
Le client n'a pas laissé de commentaire.Barbara A.
Le client n'a pas laissé de commentaire.Gabriel S.
Le client n'a pas laissé de commentaire.Caroline R.
Customer service representative was professional and everything went well. Thank you !GARY P.
The cost per mile is a bit step, other than that everything performed well. Also didn't know there would be a fee for the dolly supplied in the U-Haul.DENNIS J.
Le client n'a pas laissé de commentaire.CLYDE B.
Le client n'a pas laissé de commentaire.ABRAHAM M.
Make sure moving blankets are available.Jay C.
The person that is renting us the U-Haul she'll let us know if you're going to be late with the truck that we should have called instead she charges us for 2 day for rental we had the truck for about 5 to 7 hours she called us but we were busy moving so she should explain that to us beforeRENEE V.
Le client n'a pas laissé de commentaire.RICARDO A.
Great experience! Thank you for making this an easy process.HENRY LOUIS J.
Le client n'a pas laissé de commentaire.WINFIELD A.
The staff was helpful and knowledgeable to help with my needsSTANLEY D.
Le client n'a pas laissé de commentaire.SUZANNE C.
Le client n'a pas laissé de commentaire.MARY A.
You need to provide receipt for items provide.JAMES R.
I was charged a full tank of gas, but noticed that it was just over 3/4 full. They would not credit the differenceSAM C.
Le client n'a pas laissé de commentaire.Neville A.
This was my Second Time Renting and Its Not Bad And They (U-haul) Makes things Very Simple as Long as you Have The Right Legal Information Yet To Have a Plug To Charge Your Cellphone was Awesome Feature Since I am One of those "Woman Drivers" To Only Get Lost Going Down the Street So Having a Plug To Charge Your Cellphone While Using Mapquest was a Wonderful Touch! It Makes Single Life More Safer in a Huge Growing World Of Uncertainty and Not Trustworthy People Such as identity theft Victims Why at Times These are Those Signs of the Times Where Many will Want more Safety Practices Done! And You are Great at this Thank You U-HaulBRANDI S.
Le client n'a pas laissé de commentaire.LYNN S.
I Really Enjoyed Using U-Haul it was my Very First Time Renting a U-Haul yet For Years Growing Up With Price Club now Named Costco U-Haul Has been one of those Old Tyme Household Names in my Family When Growing Up With a Father Being a General Contractor To Own His Own Business Construction was Seasonal And We Had to Move A lot Just Due to Moving where the Work For my Father Was.. Yet I Just Know My Father Would be Pleased To Know Some Business Stayed Traditional and So Did His Beloved Daughter to Make Sure I Filled up the U-Haul Trucks Tank as If I was Borrowing My Father's Truck to Move my things With! Thank You so Much U-Haul For at Times Family Passes away Yet it's Great To Know there is an Safe and Healthy Alternative for Those Who Have Lost Our Family Members Thank You U-HaulBrandi S.
Le client n'a pas laissé de commentaire.ALFREDO M.
I believe the vehicles should go out with a full tank of gas. Renters are putting back more in gas than they use just to make sure they don't get overcharged if they don't put enough inERNEST B.
Le client n'a pas laissé de commentaire.GARY B.
Le client n'a pas laissé de commentaire.GARY B.
Le client n'a pas laissé de commentaire.KATHLYN M.
Le client n'a pas laissé de commentaire.SILVIA C.
Staff was very friendly and helpfulELSA S.
Le client n'a pas laissé de commentaire.KWANG J.
Le client n'a pas laissé de commentaire.KEISHA F.
Le client n'a pas laissé de commentaire.Jessica S.
The location and attendant was great. The online check-in process was a disaster. I tried doing it online because the website said it would save me time. It was not made abundantly clear beforehand that I would need two, separate alternate contact persons to verify my eligibility to rent the truck; that uhaul would have to call them individually; and that I'd have to start the process from scratch if one of them didn't know I was listing them as an alternate and didn't pick up the phone right away. It was so stupid, I said forget it and checked in with the attendant at the location instead. He was nice, efficient, and hassle-free. Figure out a better online check-in process.ehaab anis Z.
Staff always super friendly and helpful.. made easier the process of renting the vehicle and offered options for the drop off .. made it super convenientFrancisco H.
Very helpful! Great customer service! Definitely recommend this place!! Thank you!Veronica G.
Have rented trucks here before and always great serviceLARRY W.
Le client n'a pas laissé de commentaire.Victor M.
a very smooth OPERATIONJim M.
Le client n'a pas laissé de commentaire.jerry D.
Le client n'a pas laissé de commentaire.Audrey M.
Truck was dirty inside. During COVID-19 pandemic the website says trucks are thoroughly cleaned and sanitized for safety. I don't think that was the case. Inside window was very dirty making it hard to see during sun glare. Pickup on the app was easy though.frank B.
I found Steve exceptionally helpful and provided great service.Lehman M.
Le client n'a pas laissé de commentaire.Renee T.
The team that works at this location were very helpful in handling the rental process.Douglas H.
Le client n'a pas laissé de commentaire.Theresa R.
i initially reserved a 26 ft truck over ten days in advance. the day prior to our move, i received a call from uhaul stating that the 26ft could only be picked up at Chino. (way too far) I went to the original location to see if they still had the 26ft truck that i had reserved. they claimed they had just reserved it the hour before. when i angrily explained that i had reserved it 10 days prior, they said the truck could only be used if the truck was returned to their facility so they rented it to someone else. i asked why i wasnt at least called to see if that was a possibility and they just shrugged. i ended up with a 20 ft truck with a round trip and paying for mileage both ways. i also had to enlist additional help with personal trucks with five round trips to pay for. this was the worse service i have ever experienced and i will not use their services again. oh, the 20 ft truck was supposed to have 6 moving blankets inside and there were none.Coleen E.
Le client n'a pas laissé de commentaire.Janette S.
everything was good, friendly personnel and equipment well maintained.PEGGY W.
Le client n'a pas laissé de commentaire.Eldora B.
Keep up the smooth work guys. Henry OHENRY O.
Le client n'a pas laissé de commentaire.CLIVE A.
Le client n'a pas laissé de commentaire.JEFF B.
Le client n'a pas laissé de commentaire.Gilbert V.
Le client n'a pas laissé de commentaire.Vanessa C.
Great service! Took less than 10 minutes to get the Uhaul. Strongly recommend this site.Armando L.
Steve was most helpful & friendly! He was so patient as we kept coming in & going out to help us with things we were too rushed or naive to understand. The door open alarm was most annoying though, as we had the driver's door open at first contact with the truck... and then getting in-& -out so frequently. Didn't like the bulge from the furniture pads on the wall in the box and the "for rent" dolly taking up floor space. But everything worked out well. So convenient and quick to do our short move task!John L.
Le client n'a pas laissé de commentaire.Aashik K.
Le client n'a pas laissé de commentaire.Parry A.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.richard T.
Le client n'a pas laissé de commentaire.Rubenia M.
Le client n'a pas laissé de commentaire.Darlene M.
Le client n'a pas laissé de commentaire.ERIC S.
Great service!Hien T.
Cargo area was dirty when I received the truck. It got my couches dirty.Ivory L.
Le client n'a pas laissé de commentaire.donnie H.
Somehow my reservation for a 26' truck was changed and then cancelled without my knowledge. The lock on the back of the truck was broken and was easily opened by simply pulling on it. This was by far the worst moving experience I've ever had with uhaul.Ceasar G.
Le client n'a pas laissé de commentaire.Judith J.
The truck was given to me on empty. The indicator said it would have 1/4 tank. It took me $40 to fill the tank to where it said it was given to me at. After my trip i put another $20 in for gas to get it to 1/4 tank. I was then told i brought it on Empty and was charged an additional $64. The trucks brakes were horrible and almost caused an accident. I contacted and filed an official complaint and seek my $64 charges to be reimbursed.Lance E.
Le client n'a pas laissé de commentaire.Debora G.
Le client n'a pas laissé de commentaire.MARIA G.
Le client n'a pas laissé de commentaire.Lois N.
I had a storage unit at this location, so it was perfect to get the truck and empty my storage all at the same location. The staff is friendly and reliable.melissa C.
Le client n'a pas laissé de commentaire.MARY C.
Le client n'a pas laissé de commentaire.Ted O.
Le client n'a pas laissé de commentaire.William M.
Customer service was great and the whole process was very quick. Very professional staff.Julio M.