Customer Reviews for A Storage Place Magnolia
(U-Haul Neighborhood Dealer)

182 évaluations

12811 Magnolia Av   Riverside, CA 92503
(Between Lincoln and McKinley)

(951) 340-1841

Heures

  • Monday–Sunday
    8h am à 12h30 pm / 1h30 pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(951) 340-1841

12811 Magnolia Av
Riverside, CA 92503
(Between Lincoln and McKinley)

Services dans cet établissement :

Heures

  • Monday–Sunday
    8h am à 12h30 pm / 1h30 pm à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Went very smooth. The manager is so sweet . Fabulous transaction. Merci

Lisa R. 
Évaluation :
5

Sophia made the rental so easy.

Dianey A. 
Évaluation :
5

Sonia was extremely helpful and very friendly. Will do business with again.

Tina N. 
Évaluation :
2

Easy pick up. Air conditioning did not work. Only one person in office which was OK since it was not busy. However, she had gone to lunch at the time that I returned the truck and nobody was covering. I would have preferred to review everything in person, not leave key in drop box. Also, the driver's license scanner program was not working.

Sara D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
4

The truck that I rented had no gas cap. I was told it was on order however a truck with out a cap is a safety hazard and is not legal to operate on the road. The counterman was polite helpful and did tell me I could drop the truck off after hours and showed me where the key box was located, but did not tell me there was a twenty dollar charge to do so. I would have dropped the truck off the next morning if I had been aware of this charge. I feel you should refund the charge and be happy that you were able receive rental fees for a truck that should not be allowed to be in service. I made my reservation a week early and you should have ample time to arrange a truck that is road ready without putting me in situation to decide whether or not I should take your truck.

RORY M. 
Évaluation :
5

Customer service was very good.

Eldora B. 
Évaluation :
5

Great location and great customer service

ERIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUNG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL B. 
Évaluation :
5

The gentlman at this location was super helpful and knowledgable. I will come back to this location. Merci

Samir J. 
Évaluation :
1

Mobile check in does not work. Truck was not swept. Pillows were left inside I ordered a dolly, did not get one. Took 30 minutes to get the truck, mobile was to be quick.

ARTHUR H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XINYAN Z. 
Évaluation :
2

Have what the website says you have available for rental

Nahun M. 
Évaluation :
5

Absolutely I recommend this place. A front desk lady is a wonderful person, she provided me the necessary support on my moving out date. Also, this place is 100000000 x better than the one located in the 6th street in Corona, CA ... It's like comparing the HEAVEN vs the HELL! I will do business with them again!

DANILO K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynda H. 
Évaluation :
1

I went to pick up truck and was not able to due to Uhaul systems down, so i reserved one for next day at 1:00 pm so when i get to place to pick up truck they already rented it to someone else, and tell me i can pick up truck at another location which was 12 miles away and would give me $50 credit for messing up my reservation so when i get to other location on spruce st i was not able to rent truck (honestly i dont know why, either problem with my bank card or Uhaul system..sooo i reserved another truck again for next day (feb 2nd) so i finally picked up truck and return on (feb 3rd) on time so when called about credit they had no idea what i was talking about and said they will call me in within 5 days and they see NO notes of $50 credit..but as far as the people at a storage place they are very helpful kind n professional

Danny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANTI T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michael C. 
Évaluation :
5

Everything was on point

Marcia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina S. 
Évaluation :
3

Not really happy with the U-Haul when I went to drop off the app could not tell me for 20 minutes where I was so because of that it cost me 2 days if you look back I have used you guys a lot but now I'll fine some else to rent trucks from Thank you

JEFFREY M. 
Évaluation :
5

Un travail bien fait

Kermit R. 
Évaluation :
5

Everything was great. The man who helped us out was very nice and made sure everything was good and correct. The only thing was we forgot to check for the dolly so we had to make a trip back, so just make sure you double check for all the stuff.

Jazmin B. 
Évaluation :
5

The people there were very friendly and quick

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie G. 
Évaluation :
5

Nothing to improve. Everything was fine

Gail G. 
Évaluation :
5

The gentleman that assisted me with the rental stated "This was the easiest rental I've ever done." And I have to agree with him. Well done.

Devin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn S. 
Évaluation :
5

The pick up portion of this went by without a hitch. I completed the validation and was on the road in less than 10 minutes.

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iram G. 
Évaluation :
4

The application sucks for checking out the uhaul. I ended up talking to the store worker at the pick up location to get the truck. Fix or lose the application.

Clifford M. 
Évaluation :
5

None great service

elliott M. 
Évaluation :
5

I reserved on one location and changed twice and I end up so far from my house

Gheed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

I love the online registration it was in and out that was awesome!!!

Arthur S. 
Évaluation :
4

Efficient and effective. Thorough and to the point. Got us out of there quickly. Personable.

Rebecca M. 
Évaluation :
5

No improvement needed

Lucia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

I reserved a truck 1 week prior to my move when I showed up there was the truck waiting. Very fast and easy process

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMARIS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Silvia C. 
Évaluation :
5

It would be nice to have a full half tank of gasoline and not 3/4 of a full half tank of gasoline to begin the one way truck trip to my destination next time.

Ron C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

This location was great! I was upset at the fact that UHAUL inconvenienced me to drive out to Corona because they had no trucks at the location I wanted, however when I drove by there, I saw more than 5. They gave me xtra mileage and an extra day.

Priscilla V. 
Évaluation :
4

TRUCK WAS DIRTY AND IT WAS PRICEY BUT THE SERVICE WAS GOOD

FRANK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
1

Where do I begin. I am extremely unhappy. I rented a uhaul truck from the magnolia location. I only used the uhaul truck for one day (October 1 @ 10:00am and returned the truck October 2 @ 9:00am). My fiancé returned the truck for me at the 6th street location (4 miles from the magnolia location). The associate at the magnolia location assured me that the truck could be returned at any location. The two locations are 4-6 miles apart from each other. When my fiancé returned the truck that told her she was good and allowed her to walk away. I was charged $34 (the correct amount) and 3 days later (October 5) was charged and additional $314. Apparently because it was no longer "in-town". If we knew that would be the case we would have returned it to the same location. I am extreeemly angry. I will never go through uhaul again. And I will ensure none of my friends / family do not get uhaul either.

anthony R. 
Évaluation :
5

Best spot ive been too yet!

Michael K. 
Évaluation :
5

Friendly, fast service.

Christie R. 
Évaluation :
5

Excellent Service and Unit Status in safe Conditions

Angel David L. 
Évaluation :
5

Good contact. Easy in and out. The General Manager Steve is very professional.

DAVE H. 
Évaluation :
5

Excellent location!

Sherry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick G. 
Évaluation :
1

Engine light came on while driving to Arizona.

Tyshea R. 
Évaluation :
4

The guy that helped me was friendly and made the experience pleasant. He was knowledgeable and got everything done quickly so I could get on my way. He did a great job.

Rob E. 
Évaluation :
2

None of his equipment worked

Ashley N. 
Évaluation :
5

Why to expensive.

KURTIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D. 
Évaluation :
5

My experence with you guys...i think it was excelent.....very freindly and proffesional service....thanks.

JOSE T. 
Évaluation :
5

The gentleman in the office was really great. One thing to note - the truck kept having a warning that the passenger door was open, when it was not.

KELLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karra P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

scott B. 
Évaluation :
5

My original reservation was a disaster. I went to 2 different locations none of which had a reservation for me. 2 hours after my registration time I was told to go to magnolia, more than 10 miles away. This location was great and I was out within 10 mins. They saved the day fir me

PATRICIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
3

I have used your service in the past But I will NEVER Use your Service Again. The person in Charge Was Not Helpful. And HE LIED IN HIS INVOICE ABOUT THE FUEL RETURN!!! I am going to share your lack of Professionalism with my 2 Million Bloggers. Very UNHAPPPY WITH THE EXTRA CHARGES ABD GOING TO CONTACT MY CREDIT COMPANY AND DISPUTE THE EXTRA CHARGES!!!

ROBERT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN H. 
Évaluation :
5

He was very nice and plight he answered all of my questions I would definitely recommend a friend to that location

Donna H. 
Évaluation :
3

Jose at front desk was professional and polite. Process was fast and simple.

rami H. 
Évaluation :
5

Excellent service , convenient

Jonathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mindy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arif B. 
Évaluation :
5

Customer Service was excellent, thank you!

Monica L. 
Évaluation :
5

All Great!!

Gwendolyn B. 
Évaluation :
5

Worked out perfect and in only 2 hrs notice.

amber H. 
Évaluation :
1

Truck wasn't there when we arrived. I couldn't get much help. I had to drive to 3 different locations and ended up having to make multiple trips because we could only get a smaller truck. It was very disappointing

daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erlito E. 
Évaluation :
3

Closing for lunch is not good. Other than that it was okay.

Parry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuelraj D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl N. 
Évaluation :
5

Equipment is well maintained and staff is friendly. Lots of supplies for all your moving needs at a reasonable price. Reliable place to rent.

LANCE K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRY K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BOB O. 
Évaluation :
5

Steve was great, I am a manager at lafitness riverside Arlington I know customer service and this guy is amazing, I been to several I u hauls locations and he is by far the best I will only go to this uhaul location even if I have to travel farther, give Steve a raise he deserves it.

Shaid S. 
Évaluation :
4

I am very disappointed with my rental service. The people at the storage place were fine; however, I went directly to the site on my email and was in the middle of my reservation with them, when I received a phone call from U-Haul that told me I had to go to a different location--NOT the one on my email. This location was further away from me; further away from the location to where I was driving (hence more miles), and added on extra time to my travel and messed up the entire day's schedule of when I had people lined up to help unload. This is bad service!

Debbie H. 
Évaluation :
4

The service provided was very good. My vehicle was ready, clean and had plenty of fuel. The office was immaculate and well appointed. Five star rating!!! Jeff Z.

Jeff Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAETOCKA P. 
Non les évaluations ont été soumises pour cet établissement.

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