Customer Reviews for A Storage Solution of Destin LLC
(U-Haul Neighborhood Dealer)

Évaluation :

2

I got charged for 2 furniture dollies even though the place did not have any in stock and did not receive any. I disputed this on the transaction and still got charged for it.

Évaluation :

5

The uhaul check in process is over complicated. Cell Signal at location was not the best so app wouldn't load. Managed to do the check in via browser on phone. Even after completing it says multiple times you need to still check in via app. So did key drop off box, again you need to use app which wouldn't work. Once got back home and tried on wifi, app didn't even have option to check in. Whether this was because already had via browser unsure. Still overly confusing and unnecessary. For the cost per mile, feel vehicle should have been maintained better. Wasn't exactly good value. Dash was like a Christmas tree with warnings.

Évaluation :

3

Everything was prepped and correct at this location, however, if the location is changed, make sure the customer is contacted so that they know that very important information when they're going to be picking up at 9 pm in 29 degree weather after a work day. This also will avoid being charged extra when going over your expected mileage from the new location that is much further away because it will give you time to update your plan.

Évaluation :

5

excellent all around thank you !!

Évaluation :

5

My calls to this location always went to voicemail and I had to wait for a callback. When onsite the staff was very helpful and fully explained the after hours rental return return

Évaluation :

1

The uhaul I got did not hold more than 3500 lbs

Évaluation :

5

Turning it in was a hassle as we couldn't get the website to recognize our location which was back where we rented it. So we couldn't turn it in onlineas hoped.

Évaluation :

1

Rude

Évaluation :

5

My truck was ready when I arrived. Very fast and convenient.

Évaluation :

2

Requested furniture pads and dolly were not provided and I' now have to waste my time trying to get those charges reversed. I did note this discrepancy on the mobile app check in, but apparently those comments are simply ignored.

Évaluation :

5

The only problem is the app. and the return through the u haul website never worked, and we had to call to get it returned

Évaluation :

5

Prompt, personable, professional - no room for improvement. Merci.

Évaluation :

1

Get better employees who know what to do.

Évaluation :

3

First changed my reso to a different location which was far away & unacceptable. So then my reso got changed back to the original location when I was unhappy......then my reso was cancelled all together & the lady at this location was extremely rude and not friendly. On top of everything, then was charged almost $100 more than the original quote. Extremely un impressed with the Destin location!!!

Évaluation :

3

Great location, just the associate (I think she was a manager) was not nice and friendly. She was definitely lacking customer service skills. Hope I don't have to deal with her again

Évaluation :

3

Not an easy to find location

Évaluation :

3

It was rented to my nephew and when he told me I was horrified…The head lights had to be held with hand while driving with the other to remain on. That is very dangerous and unacceptable.

Évaluation :

3

The button for the headlights was missing and only a metal stem sticking out that you have to pull to turn on. The brakes were squeaky and the transmission sounded like it was going to fall off at any moment.

Évaluation :

1

Absolutely the rudest people i have ever encountered.Upon returning the vehicle The lady (owner) failed to acknowledge my Presence or entrance to their facility. When we unloaded the truck and waited inside for our transportation as soon as our daughter walked in with her tablet she said this is a business she will have to turn that off very abruptly. Since no one was saying anything i finally asked for my total Mileage since i paid for More. Again she barely acknowledged my question. I hope we weren't treated badly because of the color of our skin. But when we return to Destin we definitely won't use this facility because of the poor treatment we received.

Évaluation :

5

All good!

Évaluation :

3

The location was fine the truck was fine - The 24/7 pickup was a nightmare. Taking photo of DL and selfie is ridiculous. My hair color is different and I certainly didn't put on makeup and do my hair to move. It must be a man that came up with this idea!

Évaluation :

5

Outstanding customer service! The gentleman that help me check out went overboard to make sure I had the right equipment for my move! I rented a 10 footer and did not realize it had no ramp. So he switched me within minutes to a larger truck that had a ramp so I was very very pleased! The lady that checked me in was also very nice. I would definitely recommend this location if you are moving in Destin!

Évaluation :

3

A little hard to find

Évaluation :

5

Charged $21 for after hours check in - don't know why. We took pictures, wrote down mileage. Eyc

Évaluation :

5

Great attention and collaboration

Évaluation :

1

The App is horrible to use was a huge hassle. I had to to do the check in process twice. You really need to improve the app because it sucks.

Évaluation :

5

Was informed the gas tank was full, but the tank was only 3/4 full. On my contract it stated as such, but to prevent any unnecessary cost for me, I filled the tank up.

Évaluation :

5

Nothing!

Évaluation :

4

Open hours on Saturday we're 9am-1pm. Would be nice to have greater window to return truck without worry of being charged for the whole weekend. I understand there is an app which is a nice option but not always user friendly.

Évaluation :

5

Appliance dollies needed to be available for rent.

Évaluation :

3

I pre-registered and it still was a lot of paperwork!!! Took 30 minutes with no one waiting !

Évaluation :

5

I'm reviewing the location based on its condition. It was very inconvenient for me to pick up and drop off at this location but it was the only place that had a cargo van for me to rent. Convenience aside, the location was very clean and well kept.

Évaluation :

4

Tight parking at Storage Solutions but other than that, excellent. Regards, Jim

Évaluation :

5

I should of been told she doesn't have hand cart for moving boxes. Also, I should of been where to pickup the I order online.

Évaluation :

5

Keep agreed upon times when reserved. I reserved for 5pm, and then got a call from U-Haul saying the agreed upon time wasn't available and it would be 10am the following day before I could pick up a van.

Évaluation :

2

Renting for hurricane relief. Charged so many incidentals. You would've thought that they would've done the neighborly thing and not nit picked. $3 for environmental fee? Charged us an extra $16 for gas because my husband didn't put enough gas in the truck. Almost $300 to take food and water to folks that have nothing and you saw this as an opportunity to make money. You should be ashamed! The whole experience was terrible. The man was very cold and unfeeling in his demeanor. We are also waiting on insurance policy number for a fender bender and still no answer. Call to customer service... nothing. Call to local people...nothing still waiting. Next time we rent which will be soon for hurricane relief, we will use Budget or Penske

Évaluation :

4

Unit could have been cleaner

Évaluation :

2

This truck should have been retired years ago. The brakes pull, the steering is loose so you meander all over the road. If I were to have an accident then you would have come after me. It has not been maintained properly and the windshield hasn't been washed in YEARS! The facility is DEFINETLY not inviting. All you see when you walk in are signs that stipulate what you do NOT get. No refunds. No partial months billing. I would have returned the truck, but this is the only one they had. They are not doing any good for U Haul, and this truck is certainly not doing you any good will. I would be very hard pressed to rent from U Haul again.

Évaluation :

4

Nothing much , you guys were great.

Évaluation :

3

The whole entire company was at fault because they send me to three different location before I could get the truck to get my stuff that was my only and biggest problem plus it was little more expensive that I thought it would be too