Évaluations des clients A Storage USA

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de A Storage USA

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Gregory J. le

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Le client n'a pas laissé de commentaire.

James C. le

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Inside of cab was dirty. Wrappers, etc. Cargo area had broken glass in it.

Donald T. le

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Nothing it was totally great

Rick P. le

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Le client n'a pas laissé de commentaire.

Cynthia C. le

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Seeing that nothing is in the employees hands as far as inspecting the gas level or anything I don't know what else he could have done except sit there and take the keys!

DEBRA W. le

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Le client n'a pas laissé de commentaire.

ebony L. le

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Le client n'a pas laissé de commentaire.

Tracy O. le

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Le client n'a pas laissé de commentaire.

WILLIAM R. le

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Le client n'a pas laissé de commentaire.

michael T. le

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Le client n'a pas laissé de commentaire.

michael T. le

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Le client n'a pas laissé de commentaire.

mia d. le

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Snow was not shoveled, people were complainig about not being able to access their storage units. Uhaul garaunteed me $1 for the first konth and waived the administrative fees, the worker declined.

STEVEN D. le

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Great management team. I live in Columbus Ohio and had to come to Dayton to either put stuff in storage. Reasonable rates and great options in paying for your bill. Was always in communication w/me.

Pierce F. le

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N/A

Jason D. le

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Le client n'a pas laissé de commentaire.

ANTONIA R. le

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Mike a customer service representative staff who works in the office was very unprofessional. Upon me moving in he gave me problems as well as me moving out.

WILLIAM R. le

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Was concerned that I was not advised to check out truck before leaving.

Geary J. le

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All outstanding

Stacy R. le

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Le client n'a pas laissé de commentaire.

Alethea W. le

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Le client n'a pas laissé de commentaire.

Bart M. le

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Sunday drop off. Did not get to talk to agent.

James E C. le

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friendly staff fast and effecient

Ray S. le

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Get more help at that location

Franz R. le

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Le client n'a pas laissé de commentaire.

Grace R. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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Le client n'a pas laissé de commentaire.

Kevin H. le

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Le client n'a pas laissé de commentaire.

Alex C. le

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Le client n'a pas laissé de commentaire.

angela R. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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I ordered online and your dealer mysteriously added another charge to my bill!! I never once ordered safecare for $14!! I would appreciate if you refunded that money to me!! I don't want to make a big deal about this but I will if nothing is done quick!! When you order a truck and all extras online that is what you should get!!

JOHN H. le

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Told us a larger truck was not available, when they actually were.

john B. le

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Are truck rental broke down 1/2 mile from my drop off location. It really wasn't a big deal one of the radiator hoses clamps came on off and spilled radiator fluid on the ground, we were able to fix the problem ourself and Return the truck to the facility. Our biggest problem was no one was willing to call us back.

dante D. le

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No one helped or checked lights or trailer

brandi L. le

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Le client n'a pas laissé de commentaire.

William C. le

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The attendant was very rude and mentioned several times that he had somewhere he needed to be. I went to the location that I had arranged, but was sent to this location. The attendant accused me of being late and that I "should have read the small print" that says U-Haul can change the pickup location. I may use U-Haul again, but will NEVER go back to that location.

Cleavon M. le

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Le client n'a pas laissé de commentaire.

Ken W. le

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Le client n'a pas laissé de commentaire.

Arlene S. le

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Friendly service.

Rodney G. le

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Le client n'a pas laissé de commentaire.

PEYTON H. le

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Le client n'a pas laissé de commentaire.

Art T. le

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The lady Kenya was excellent very professional I will always remember her and mike in the office very satisfied with them I will go back and send others

Natalie J. le

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Le client n'a pas laissé de commentaire.

Angel F. le

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Le client n'a pas laissé de commentaire.

JOHN M. le

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The people at the location was great, thanks a lot.

Nathan M. le

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I was running behind in getting moved, so I received a call from this location and wasn't able to hear my phone, so the person left a very nasty voicemail demanding that I have the truck dropped off immediately. About ten minutes later, I received a second call from another person who told me that I needed to drop the truck off and told me at least three times that, next time, I need to make sure to check my contract for drop-off time and that I will be charged an extra day. I understood that people might be waiting for the truck, so I don't need to get called so I can waste more time listening to someone trying to chew me out and waste more time.

Devane M. le

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Le client n'a pas laissé de commentaire.

michel B. le

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Le client n'a pas laissé de commentaire.

Brian J. le

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Le client n'a pas laissé de commentaire.

Pam H. le

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The order was not complete, we asked for an appliance dol k eyes and blankets which we not there. Check out too too.long and fees were charged that were not disclosed.

angela M. le

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The agents working were wonderful. I needed a truck to pick up cabinets right away. This was the only location with a 15' truck available. Everything was explained in detail and I was very pleased with the entire process. I look forward to using this company again.

Jerry S. le

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Was not to happy when I went to pick up the equipment at the location I asked for was told that it was not at there store it was some place else nd I had to go there to pick it up.....would like some feed back on this from a rep....thank you....Jerry Schutt

ron L. le

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Either change drop off policy or personnel.

jack B. le

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went smoothly!

RON M. le

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Le client n'a pas laissé de commentaire.

Thomas J. le

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Excellent Customer Service

ANGELINA M. le

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Staff was very courteous and helpful.

JACKIE G. le

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Le client n'a pas laissé de commentaire.

denise B. le

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Le client n'a pas laissé de commentaire.

IRIS J. le

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the fastest, cleanest and ii am very satisfied. It was nice to be able to do all the storage and truck in one place. thanks.

ALAN K. le

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Le client n'a pas laissé de commentaire.

JACQUELINE M. le

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Le client n'a pas laissé de commentaire.

Daniel K. le

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Le client n'a pas laissé de commentaire.

HILLEL F. le

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Le client n'a pas laissé de commentaire.

Janelle C. le

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I received the gate security code from the staff but he failed to tell me access is only until 10am.

NOLAN B. le

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Le client n'a pas laissé de commentaire.

Eric E. le

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Le client n'a pas laissé de commentaire.

JAMES C. le

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Mike and Charles were very friendly and helpful!

ARTHUR L. le

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I called uhaul to change my scheduled date. The girl changed the time as well. I wasn't told until my proxy picked up the truck that it could not be changed because someone was scheduled to pick up the truck after me. I called customer service and was told I would have to have the truck back on time or face additional fees. I was charged this after I was 45 min late. I was yelled at hung up on and downright rude too. I will post on social media that uhaul does not care about acquiring customers did not care about my experience or the customer after me.

Aaron G. le

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Le client n'a pas laissé de commentaire.

RICHARD F. le

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Not one problem whatsoever. I definitely would recommend this location to my friends.

TIM S. le

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Employee on site very courteous and helpful.

MANDY L. le

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Not a good drop off for after hours!

Mandy L. le

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I had a 26 foot uhaul and a 6x12 trailer no place to drop off with the 24 hour drop off I was told about! Frustrating!!

JAMES P. le

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More friendly

DIANNA S. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

CESAR V. le

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Le client n'a pas laissé de commentaire.

john H. le

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When the person working told me to sign the paper I asked him if everything checked out o.k. he said everything was fine. I then signed the paper without reading it. When I got into my car I took a look at my reciept and I was charged $15.00 for extra gas used. I went back to him and asked him why he didnt inform me of the overage that was charged to my credit card before I signed the paper and he sarcasticly said I would have to take it up with U Haul. H sould have informed me he was going to put a charge on my credit card before I signed the paper. I could have put the gas in myself and saved money plus I have a right to know if someone is going to put a charge on my credit card. That person was rude and unprofessional.

TIM S. le

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Le client n'a pas laissé de commentaire.

David B. le

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I was charged for insurance on a trailer that I did not want and said no to. It took several horn blows over a few minutes to get the attendant to open the gate and let us out. I received no help hoking the trailer to my vehicle

NATHANIEL B. le

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Le client n'a pas laissé de commentaire.

Lanae W. le

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the man that helped me was very helpful as well as the woman who I spoke with in regards to the drop off on the following Saturday.

Michael H. le

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My name is not micheal holloway .The name is Jocinta holloway.I'm the person that rented the Uhaul.Management had the driver sign the paper work for the truck not me,not very about the transaction,being charged with things I did'nt need .

BILL L. le

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Le client n'a pas laissé de commentaire.

Ronald H. le

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The personnel was friendly and handled all questions I asked. Very professional.

John G. le

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Le client n'a pas laissé de commentaire.

Melissa S. le

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Clean out the trash in and on the trailers between users.

STEVEN H. le

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Le client n'a pas laissé de commentaire.

Allen L. le

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When I called to rent the truck, I was under the assumption that I was calling the store located at Salem Avenue. The person on the phone NEVER once told me that my rental was on Salem Bend. After that confusion was cleared up and we located the store, the man behind the counter was rude to my husband. Normally, we have a great experience and everything runs smoothly. I will never use your phone service again, however inconvenient, and make sure I just drive to the location I WANT to rent from. This was the most confusing and frustrating experience we EVER had with UHaul.

David B. le

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Two nice gentlemen working there. Would use this site again.

JERRY D. le

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Le client n'a pas laissé de commentaire.

JASON J. le

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Le client n'a pas laissé de commentaire.

KAICHA W. le

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The location was great but it's not what I booked or was guaranteed online and the customer service of uhaul was poor.

EVALYN R. le

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Le client n'a pas laissé de commentaire.

LARRY S. le

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I was pleased to call my local uhaul agent tripple j towing in Fremont Ohio who hooked me up with this re.tal.

Marina H. le

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Le client n'a pas laissé de commentaire.

LATAURA M. le

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Le client n'a pas laissé de commentaire.

SCOTT M. le

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I DO N22OT UNDERSTAND THE CHARGES ON 28953757 RELATING TO 23.3 .MILES OF22.97,FUEL SALES 13.00,FUEL FILLUP SERVICE FEE 30.00

JEFF W. le

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Le client n'a pas laissé de commentaire.

DAVID U. le

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Clean the truck.