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Amazing location. Always seem to have some kind of issue with other stores and your was smooth. No issues. Thank you for making my move less stressful.
Easiest thing ever, super great experience.
Excellent service - we will be back!
This location was great, thank you Uhaul
More counter people
Customer service was excellent. Had the trailer hitched and ready to roll in minutes. Very helpful crew.
They were great.
Excellent service. in and out less than 10 Min.
Service checking in and out couldn't have been better. Will use this rental store again, for sure.
Over charged
I downloaded the uhaul app on playstore to make my check in/out easier. The app is slow and it did not make it easier. I suggest desling directly with associates on location, they are great.
Nice and considerate people.
Nice people. Very helpful. Gave me a great deal.
All good- just what I needed. Quick check in and checkout.
Truck was frozen when picking it up. Could not open back door and ramp was frozen. Would been great to have someone making sure all was ready to go. Customer service was great. The individual working was a great guy.
Everything was perfect.
The store rental place is fine and the employees , but the truck was filthy inside . You shouldn’t assume just cause I am renting a truck that I want to sit in a filthy truck. Who is to say I didn’t pick up my grandma and her wheelchair and just needed a truck. Truck had a fuse sitting on the dash and was filthy dirty inside. Please clean your equipment. Not worth the 100$ rental
They were quick and efficient and very helpful getting the trailer hooked up and taken off. It would be nice if they had more sizes of utility trailers available.
Staff was welcoming and helpful.
Bob and Lanny at A to Z Rental in Coeur D' Alene Idaho Always do a great job of providing me the best service. I am often in a hurry when I pick up the U-Haul equipment I am renting and I can always count on them to already have checked it out and have it ready to go and waiting for me. They provide the best service that your company could provide.
Very friendly and helpful.
Have the folks at the Govt Way location train some of your other locations in customer service
It would have been nice if they swept the truck out & washed the windshield
The guys at AZ Rental are great!
It’s all good.
Everything was fine.
P
The people were very helpful and helped me find the right solution for my situation . They were very patient, very kind, and definitely customer satisfaction oriented .
They were awesome.
Would not let me do a walk around to check vehicle damages. Said it was already done. Nowhere to check if they marked all the damage that was done before I got it. Will I get changed for previous damages?
They were very helpful and friendly ,answered all my questions .
Equipment was clean and in good mechanical order but fenders were excessively dented. I did not spend adequate time doing a pre rental inspection, and thus the damage became a concern after I had the trailer at home. While it did not become any issue upon returning the trailer the damage was a concern.
Allen was very helpful and friendly.
Check the trucks before renting them out. Truck I received had a cut gas line.
The reason for not (maintained)was when putting gasoline in tank it poured from underneath on my shoes and a least a gallon ran on the ground. The agent said people stealing gas drill holes underneath into the line and only U-Haul can do the repairs.
heather and staff were great and very customer service oriented
Very friendly staff and got us in and out. ??
Outstanding customer service, great location
Update the system more quickly to reflect the changes that need to be made due to your facilities errors or changes.
They rented me a trailer with a tail light that was pushed through the rubber that the door would catch on when you tried to close it. The trailer was dirty and the wood rails around the edge were taped on with green painters tape. Then because they were closed Sunday and Monday for Labor Day they charged me for 3 extra days. They can't do math. They said I picked it up at 10:45 am on the 1st and dropped it off at 9:20 am on the 5th and that is 5 days. That is only 4 days and I dropped it of on the 3rd. The old man who helped me was rude (apparently women are stupid).
The customer service was AWESOME!!!!
Everything was great. The staff at this location are superb!
People were friendly, helpful and had the right equipment at a fair price.
The people were wonderful!
...
Not sure why they asked for the security code on the back of my debit card. They told me uhaul requires it. I have it to them but hope I don't end up regretting it. Never need to give the security code on an over the counter purchase before.
Great staff.
Uhaul online reservation and check-in remains very frustrating. Even after entering all required information online that information is not all transferred to rental location and therefor rental takes too much time to process. Very poor online and rental experience.
They were very friendly and helpful.
Personnel were very helpful trying to resolve Uhaul billing systems issue. Uhual's CRM system is frustrating to both customers and rental centers.
Nice folks
Great job guys.
