Customer Reviews for A-1 Automotive
(Concessionnaire U-Haul dans le voisinage)

437 évaluations

182 Pond St   Ashland, MA 01721
(Rt 126)

(508) 881-8264

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(508) 881-8264

182 Pond St
Ashland, MA 01721
(Rt 126)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWIN R. 
Évaluation :
3

The Vehicle was in a good condition when I received it. But the storage area of the van was not clean. Please make sure the storage area is clean before renting it.

Vaidyanathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THITAYAKARN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER C. 
Évaluation :
4

Your website is horrible. Thanks to A-1 Automotive I was Abe to check out my car on return … uhaul customer service needs to get better. They should be able to check the rental out on return if you are having trouble. Spent 2 hours to get someone at UHaul and then they said they can't help me …

Michael F. 
Évaluation :
5

The website and 41 minute hold time for customer service while waiting at the location for assistance was so unbelievably awful and set us behind schedule…there needs to be an easier process for online check in!

Enrique A. 
Évaluation :
5

Easy, fast & I will use again. Vehicle was excellent. Highly recommend this veteran-owned business.

john K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra A. 
Évaluation :
5

Your website and smartphone app are absolutely terrible. It took me twenty minutes to do the pickup and 40 minutes to do the dropoff because both were unresponsive despite having a full 5G signal on site. Submitting photos via the app is also messed up, it kept asking to submit odometer pictures countless times. I ended up having to do it directly on the site itself.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE M. 
Évaluation :
5

Perfect service

Carmen R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTIAN P. 
Évaluation :
5

Blind spot on lower right side. Extra mirror? Not sure what works.

carl M. 
Évaluation :
4

No only because if there isn't always staff available and there are issues with the original reservation the on line drop off application wouldn't work.

Andrew W. 
Évaluation :
5

Uhaul mobile app pick up is slow as fuck. Took forever for approval.

Charchil K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angus S. 
Évaluation :
4

The owner was awesome. He went above and beyond to make sure I had a truck as the one that I had originally reserved was not available.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myrosia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt L. 
Évaluation :
5

The location worked great and the vehicle itself was great, too. The online self pick-up though, was terrible. I had to list two alternate contacts and the service was so slow it was ridiculous. The owner of the shop was so much more helpful than anyone at u-haul. Was very grateful that he was there. Would recommend picking up from there, but do it during business hours so you can work with John, rather than through the app.

Lindsay D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dhruv D. 
Évaluation :
5

Excellent service

Tatiana T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eries V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
4

The app would not allow me to complete a mobile return. Everytime I tried to add a photo of the dashboard, it would not succeed through the app. I tried on multiple android devices and failed. The only solution was to use my browser. I will never use the u-haul app again

Christopher Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael A. 
Évaluation :
3

Pros: 1. Customer Friendly Cons: 1. Not enough parking for customer vehicles 2. UHAUL truck is very old, hearing some sounds

Rajamani M. 
Évaluation :
3

Uhaul app on Android is the worst ever. It took me more than 15 mins to do express check-in because the app kept crashing or would not let me continue to next step. Cargo Van was not clean, dirty floors and can holders had sticky/gooey stuff. Air condition did not work on low settings and looked like the filters had not been changed so there was a stink inside the van. Returning the van was the most difficult experience. It took me 45 mins to complete the return process. The app would not upload the odometer picture, it kept loading but would never show it uploaded. Tried more than 20-ish times, restarted app, restarted phone but nothing helped. Had to go home and bring my Wife's iPhone and then fill out the return process through chrome. It would be good if Uhaul ackowledges the app does not work and directly asks us to use chrome. Worst experience of all.

Sanchit C. 
Évaluation :
1

The mobile pick up was awful for that place. I wasn't the only one who had problems with it either. Definitely won't use again. Although they did have availability for a pickup 2 hrs later

CLAYTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
5

Jeff @ A-1 Automotive was great to work with. Send more business his way.

William P. 
Évaluation :
5

Everything was awesome

joseph R. 
Évaluation :
5

Your reservation process could be more customer friendly.

Lois S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc F. 
Évaluation :
5

The drop off arrangement for off-hours is intended to be simple. However, the poor internet service (based on our carrier) made it challenging.

Jennfer S. 
Évaluation :
5

The service rep was outstanding, friendly, respectful and helpful with me using the check in app for the first time. I always use this location because of my great experiences.

Walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas V. 
Évaluation :
5

Accommodating as always!

William L. 
Évaluation :
5

The staff at A-1 Automotive (rental location), in Ashland MA, was great as always!! I wont rent anywhere else!!

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb F. 
Évaluation :
5

They are always great to work with at this location. I would not go anywhere else!

William L. 
Évaluation :
3

self-service app is very cumbersome and problematic

Michael M. 
Évaluation :
5

Great experience. I always rent my uhauls from this location. Always receive great friendly and fast service.

Walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
3

Requires mobile checkout and the cell service is spotty at best. I had a hard fine checking in and out, and almost couldn't check in at all due to the bad cell service.

Christian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Was unable to provide pictures of drop off.

Carol J. 
Évaluation :
5

Jeff runs a good business and the truck was clean and easy to drive. Would recommend this location to anyone.

Peter S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Serina P. 
Évaluation :
1

The truck was not clean... the location I selected wasn't available, the app was broken and did not allow me to pick up the truck via the app, and there was no one at the location to switch to in person pick for the reservation either. App was very glitchy and took a very long time to check in because it kept freezing!

Lara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B. 
Évaluation :
5

First time using mobile pickup and this location. So easy. Loved. Will use again!

Brittany B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
3

Needs better signage to inform a customer what to do when picking up on off-hours (i.e. the weekends) seemed to cause confusion for myself and another customer at the same time. When you get there on the weekend you have to either call U-Haul or use the website to get a key code from a lock box. The mobile app requires way too many details and pictures and due to very poor cell reception service at the location it frequently timed out forcing me to start over, this extra steps ate into approximately 20 minutes of my 4 hr rental time period. Would suggest calling the U-Haul number next time as it was faster for the other customer.

Brian L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriel C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nilijah R. 
Évaluation :
2

When I arrived the facility was closed. I had no idea I signed up for self serve. . It was advertised as $19:99. When I dropped off the van I was charged a $20 ‘convenience' fee. All in all, for 2 hours I was charged $90. The steering wheel was sticky. I'm not at all happy with U-Haul!!

Sara C. 
Évaluation :
5

Truck had clearly x-marked labeled damages on it. Had great difficulty accessing online check in procedures. No one available at office to assist. Once we phone called for help, we were passed to 3 different people. Hour late for scheduled move. Then the battery was dead and had to get jumper cables from our car to charge truck. A Murphy's Law move, but it's now done!! I've used uhaul in the past with no issues.

David F. 
Évaluation :
5

Excellent service. Couldn't be more pleased . Worked with me for keeping it longer. Excellent customer service will 100 % use this location from here on out for rentals..

Beth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sambasivam S. 
Évaluation :
5

I didn't receive the furniture pads and dolly, but I believe that this was probably due to the fact the truck I was suppose to receive was going to be late, and UHaul had to find another truck. You may need to update the system so that customers are not charged for accessories that are not able to be included in an updated order. thanks!

Stephen R. 
Évaluation :
5

The only place around that actually had a cargo van in stock. Nice people and good service

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

emmanuel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul T. 
Évaluation :
5

The owner was outstanding

TIM C. 
Évaluation :
1

Battery dead the day after pick up Engine light came on after driving 85 miles Oil life was less than 30 percent The hood release was jammed and needed WD 40 Horrid experience

Charlene G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline R. 
Évaluation :
5

The man who rented this was lovely and very understanding. I drove a distance to be able to rent from him so I ended up a few minutes later than I had hoped but he was fantastic. I would 10/10 recommend this location to someone in the area.

JENNIFER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Nothing there perfect.

SCOT B. 
Évaluation :
5

Excelente Service!!!! Thanks So Much FrediIt was nice to meet you have a great day bye-bye

maria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael H. 
Évaluation :
5

You guys are excellent

TYSHA T. 
Évaluation :
3

No option to decline damage coverage.

JOHN K. 
Évaluation :
2

Chrhed me for a hand truck that was actually in the way. STOP nockle and diming customers. It.wont fare well on social media. I'll get my money back there.

David L. 
Évaluation :
5

I used my credit card to reserve my nephew was driver they charged his credit card n ou t sure about mine yet. That's confusing but other than that very good experience

Michael F. 
Évaluation :
5

This was an excellent experience with a very friendly agent.

michael H. 
Évaluation :
4

The Owner was very helpful in connecting me and making sure all was in good shape. Merci.

Charles G. 
Évaluation :
5

Great service.a gentleman.

EUNICE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madolyn A. 
Évaluation :
3

Explain that dollys ordered cannot be included in the order instead of surprising customers at time of pickup.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

I have been going to this location for more than 10 years, hard to beat.

Moritz E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

I had a very good experience.

George G. 
Évaluation :
5

Jeff at A-1 Automotive was very helpful in my trailer rental. He got me on my way quickly and safely. Highly recommend based on my experience.

david S. 
Évaluation :
4

Jeff was a true professional and it was a pleasure working with him during the rental process. Tom

Thomas B. 
Évaluation :
3

Easy drop off. What more could you ask for.

GERALD M. 
Évaluation :
5

The Driver and Passenger sides was very dusty... but the van itself was well-maintained. The customer service was super friendly and helpful. Thank you for providing the service to us!!

Elias E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhoda D. 
Évaluation :
5

Your mobile app didn't work so the gentleman had to override it so my pickup time was delayed more than a half hour

Patrick H. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page