Évaluations des clients A1 Food Store #2

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de A1 Food Store #2

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Amber R. le

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They did not know how to check us in and give us the keys so I had to call customer service. I was then on hold for 20 minutes. No one came out to verify the truck was cleaned and not damaged. The truck had not been swept out from the previous renters. No one verified the odometer or the gas gauge. Then they called to yell at us because they said we didn't park it in the correct spot when we returned it. Also the charges on my card do not match the charges on my receipt. This is the worst experience we've ever had renting a U-Haul.

Wade J. le

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Did the entire process online. Super quick, really easy, and best of all... NO LINES. Just walked up to the truck, got the keys from the lock box, verified everything online, and I was on my way.

Pamela I. le

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Store owners were helpful and friendly.

santos M. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Mildred D. le

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the person there didn't know what to do when I got there to pick up. I ended up having to help them input everything into the computer including my payment. I was there for almost an HOUR doing THEIR JOB for them. the guy that was "helping me" told me that I should select pick up at the actual U-Haul place next time. when I returned the trailer - I was provided NO RECEIPT as the lady that was there didn't know what to do either. she called someone on the phone and them told me to just leave the trailer. NEVER GOING BACK THERE EVER AGAIN!

Armando A. le

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We we arrived at the drop off location, the people there said they did not know what to do. They added that the U-Haul rep was off on weekends. We left the truck and were told that the U-HAUL rep for that location will contact us. The truck was fueled before we turned it in

Anthony G. le

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The inside was super clean and it was literally a brand new truck! 10/10

Debora W. le

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Le client n'a pas laissé de commentaire.

Dale S. le

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Marvin is super friendly and very helpful. Highly recommend renting with him!

Timothy K. le

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This is a window in a convenience store. There was only one clerk who waited on everyone else (8 people) even those who came in behind me before helping me. There were two people on meth (I’m an EMT and know it when I see it) in the store who kept cutting in front of people creating further delay. There were bongs and other drug paraphernalia at the same counter I rented from. My card was also charged 29.00 for nothing. I did not purchase a thing there, I had prepaid online when I made my reservation, and never inserted my card, entered my pin, or signed anything. Uhaul did reverse this charge after I saw it two days later and called in. I am totally shocked this is an authorized uhaul dealer. I’ve rented many uhauls over the years and never experienced anything even close to this.

Clay T. le

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Thanks for service!

Stephen B. le

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Didn't seem to have any idea how to let me drop off the vehicle

Chris M. le

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I think the gas tanks should start at full then each customer should replace back to full for all outlet stores, its inconveniant to be in the middle of a move and have to fill up with gas before you get the tuck home to start moving Just a thought

shanna S. le

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Awesome

Patrick S. le

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It was a head shop selling pipes for crack. It took just over 1 hour for him to try to set everything up 3 times before he called u-haul for them to set it up. I would cancel any reservations if that were the pickup location again.

Jay H. le

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Very nice but didn't really know what to do. At first expected me to provide the electrical pigtail that was missing but then agreed to call another store. We just took one off another trailer. Didn't check inside and didn't provide me any paperwork before I left.

Scott S. le

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I specifically booked pickup at an actual U-haul center. They evidently didn't have what I reserved, the A1 store picked up the contract. A1 is either a new branch or highly inefficient. It took 45 minutes for the employee to attempt to figure out how to work the U-haul computer site and had to call it in so that U-haul could complete the transaction. Not to mention that the site is a convenience store with 'hookah' pipes and other pipe's prominently displayed for your customers. The trailer was fine and did the job.

Kayla H. le

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If the customer has to wait for help and then is told to just use the app, maybe let them know before you’re wait and help other customers

Michael W. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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The 24/7 App was very slick. Also, the local rep who helped me was fantastic.