Customer Reviews for A1 Mini Storage
(U-Haul Neighborhood Dealer)

780 évaluations

361 Riverside Pkwy   Austell, GA 30168
(N Of I-20)

(770) 739-5162

Heures d’ouverture

  • Mon-Tue: 9:30 am–5:30 pm
  • Wed: 9:30 am–2 pm
  • Thur-Sat: 9:30 am–5:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(770) 739-5162

361 Riverside Pkwy
Austell, GA 30168
(N Of I-20)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 9:30 am–5:30 pm
  • Wed: 9:30 am–2 pm
  • Thur-Sat: 9:30 am–5:30 pm
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Mrs. Joyce was AMAZING! Her husband & her went above & beyond! They helped me hook up the auto transport and she even checked in later to make sure I got to my destination safely! Thank youuuuu!

oesha b 
Évaluation :
3

Because my move-in date got delayed, I needed to extend my reservation another day. I called in and explained my situation to a representative. I told them that I could return it by 8pm the next day, which was the cut off for 24 hrs but that it would be very tight and stressful for me. They were very understanding and told me that, since it was an after hours drop off, I would not be charged for an extra day if I was a little late. This gave me such relief and I was very grateful for the extra time. However, when I got my bill today I saw I was charged for an extra day anyway. Had I known that would be the case I would have rushed along the process to get it in on time. I have used U-Haul for MANY moves and I'm a little discouraged by this situation. I called this location the following morning and they were rude and unhelpful

Alexander H 
Évaluation :
5

They were kind and understanding will always come to this location for my rental needs and thanks once again.

Senary H 
Évaluation :
5

Joyce was very helpful and went above and beyond. Thank you for the experience, it went very smoothly.

Daniel B 
Évaluation :
5

Don't change anything, you guys are doing excellent job 👏🏽 👍🏽

Johnny M 
Évaluation :
3

Rien

riley M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger W 
Évaluation :
3

The truck absolutely should NOT have been rented in that condition!!! Besides the truck having a piss odor and being FILTHY, the gas doesn't gage properly, truck shakes after 60miles, for issues and idling issues!!!!!!!!!!!!

Sovaya S 
Évaluation :
3

Bien

FRANK S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fritz A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yohanis A 
Évaluation :
5

Perfect Customer

MICHELLE J 
Évaluation :
5

For the first time in awhile, I experience great service.

Juanita J 
Évaluation :
5

Excellent service à la clientèle

Sarah O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina J 
Évaluation :
5

Nothing , the service is amazing and your met with genuine kindness . This is my go to location!

Dexter S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Katherine W 
Évaluation :
5

Excellent service very friendly and helpful. I would definitely use them again.

Quantavius W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TANJA T 
Évaluation :
1

I took this unit back last Wednesday. And was charged an additional 251 after paying 100 in cash 130 over the phone as well as a 63 dollar charge.

Amanda W 
Évaluation :
1

I did not receive the correct size truck.

Yasmine P 
Évaluation :
5

The lady was very outgoing and sweet. Looking forward to seen her again.

Kartarsha L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jude P 
Évaluation :
5

Amazing

Shannon S 
Évaluation :
5

Not a thing!

Angela D 
Évaluation :
5

The Staff was Very Helpful and Too of The Line All The Way . Thank You Joy and your Partner

Tyrel J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luralucinda T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anna R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jahkoya R 
Évaluation :
5

Excellent service à la clientèle.

JUDE M 
Évaluation :
5

Excellent customer service at this location!

Mia B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher M 
Évaluation :
5

That location is great the service was very professional I'd recommend that location.

Darryl J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawndolyn W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R 
Évaluation :
5

Tevin was very friendly and kind.

Melissa F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NIDIA K 
Évaluation :
4

Truck check engine light was on , drove like it needed maintenance. But it got me where I needed to go and back.

Shenita W 
Évaluation :
5

The receptionist was very friendly and helpful. Great customer service and very welcoming.

Ashley T 
Évaluation :
5

Even though my reservation was canceled the receptionist got me a truck. Thank you Karl Waters

Karl W 
Évaluation :
3

What looks like the last customer never cleaned the truck out and the engine light was on from the time I left till I brought it back the truck needed work

CAROLYN C 
Évaluation :
5

The customer service agent was extremely helpful and polite

Joslind G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phyllis H 
Évaluation :
5

Nothing. The customer service was Quality and professional

Kimberly H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebrina C 
Évaluation :
4

Get the truck service

Decola K 
Évaluation :
3

This location, and all the uhaul in that market did not have a utility dolly that I reserved

Aneya R 
Évaluation :
3

Storage place was not clean , had spider web inside of storage.unit

GAREY M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashu O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lakisha R 
Évaluation :
5

Customer service lit! Very helpful team and them smiles OMG

tianita f 
Évaluation :
2

Have working trucks ready!!

Sheriley T 
Évaluation :
1

This was the worst uhaul experience Ive ever had. The equipment was awful the person at the location was irresponsible. He didnt check out my truck correctly nor did he check it back in correctly resulting in $70 of erroneous fuel charges and he rented me the wrong truck number which caused a ton of issues. He should be fired

Eric C 
Évaluation :
4

N.D.

Antony H 
Évaluation :
5

The truck has a very bad smell and the maintenance on the truck is horrible. As I was driving down I-20 the truck slowed down on its own that could have caused a accident. They charged me an extra $11 for gas that wasn't there when I rented the truck. It was a quarter of a tank of gas in there. I put it back in there and she said that it was a fourth tank of gas. I only drove a total of 24 miles. They charged me for two gallons of gas and I put two gallons of gas in the truck. I'm so confused on how they calculate gas and mileage. Smh.

Shanika E 
Évaluation :
4

Didn't get the huy name. But he were great he has went above and beyond when dealing with the Customer

Janeth L 
Évaluation :
5

Clerk was very professional

Michelle B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Danielle N 
Évaluation :
3

Friendly and helpful staff. The truck was falling apart and shook the whole drive.

Thomas O 
Évaluation :
5

Double check under seats and inside container to make sure prior customer cleaned unit.

VAnikol N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

falissia r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M 
Évaluation :
5

I always have a positive experience when I rent at this location. Darnell is very nice and a pleasure to deal with. Merci

Teresa W 
Évaluation :
5

My experience renting from this location has been awesome. Darnell is always professional and pleasant. This will be my number 1 spot to rent from. Merci

Teresa W 
Évaluation :
5

Darnell was awesome. Will definitely use this location for all U Haul needs. Also regional manager Dave Oliver awesome They both made the experience perfect Improvements/ need to work on online Uhaul experience Not user friendly and confusing Thanks

Patricia F 
Évaluation :
5

I didn't have a problem with anything at all. My experience was great!!

Moniqe j 
Évaluation :
5

The site manager was personable, knowledgeable and extremely efficient. There is was no wait for the truck and the process was seamlesss.

Mytousha F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamande N 
Évaluation :
3

The rental agent customer service was good. The rental process was easy and the return process was seamless. I will definitely rent again in the future.

Jude P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tenisha O 
Évaluation :
1

This location shouldn't be able to contract with U-Haul.The van was so filthy and smelled of who knows what ,they had no one to clean it the clerk had no clue of what to do or even how to handle the situation,she just shrugged her shoulder and said it was her first time,she never came out to even take a look . The light was on the dash stated oil change needed.I stayed on the phone with a Rep trying to find another location that had a truck right away for a hour with no results.I had to literally go and wash and clean the van to use it myself.I couldn't leave because I didn't have transportation to go to another location .even after washing it and having to put towels over the seats we were still eaten by fleas. I was 2 hours late for my Event.I suggest they hire someone to clean and maintain there trucks after they are returned and train the staff how to handle all situations.

Cathy B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bernard B 
Évaluation :
5

Nothing it was easy location and very friendly service

Kevin H 
Évaluation :
1

Horrible location..the truck made noise the entire way..not to mentioned the inconsistency in reporting of my gas/mileage.

Terri C 
Évaluation :
2

The left blinker light was out and I couldn't get utility dolly as my reservation listed. I was told upon arrival that they were all stolen.

Tamela B 
Évaluation :
5

Customer service was very knowledgeable and professional. Location was clean and office manager was helpful.

Mario A 
Évaluation :
2

I would also like to state we picked a different location for drop off and we were denied the ability to return it there.

Katherine B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis B 
Évaluation :
5

The Floyd Road Mableton GA did not have the mobile pick up available during my scheduled reservation.

Commodry D 
Évaluation :
4

Nothing, Everything was Great☺

deborah w 
Évaluation :
5

Great and always recommended for moving.

Ravikumar P 
Évaluation :
1

When I checked out they listed the fuel at 1/4 a tank but when i got to the car it was below so the attendant said i could bring the car at the same spot and not at 1/4. But when i brought it at the same spot, they still charged me for 2 gallons of gas.

Tanya R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy L 
Évaluation :
5

Thank you for everything you do

SABINA A 
Évaluation :
5

Excellent customer service.

Hikma B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric G 
Évaluation :
5

I love this lady bc she has been helping me for over 6 yrs

Brandon F 
Évaluation :
3

Reserved a truck & 4 dollies 3 weeks in advance. 2 days before pick up, I received a call informing me that there had been a change of pick up location that was farther away from my home. Upon arrival I was told there wasn't a truck or dollies available & I could go to the convenience store down the street to get a truck. I did however, no truck & dollies available there. Called UHaul & was told to go to yet another location even farther from my home. Upon arrival I was told yes they had a truck but no dollies. Left there with the truck. Discovered there was a hole in the floor of the truck. Returned the truck on time as instructed full of gas. Next business day I discovered an additional charge on my card. No email or call with a description of the additional charge. Needless to say, I am not a happy or impressed customer. No apologies..nothing!

CATHY J 
Évaluation :
5

The employee was great

WALTER H 
Évaluation :
1

Ensure the truck is running well. Ensure that what a customer paid for is actually available. Leave the keys in lock box as stated during pickup for the contactless options provided.

Erie K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake W 
Évaluation :
1

I had to wait a long time. And also I was charged wrong

YADIRA T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEXIS L 
Évaluation :
5

Theres no IMPROVEMENT REQUIRED..WE BEEN RENTING FROM THIS LOCATION FOR MANY YEARS.ALWAYS FELT WELCOME WITH A SMILE...AND PROFESSIONAL.

Shirley M 
Évaluation :
5

Fernette is a super person. She's always on point , real and professional. She's one of a kind. Her friendly and professional environment keeps me coming back.

Vicie D 
Évaluation :
3

The onsite agent went above and beyond (so unnecessarily -in my humble opinion-let me explain). I appreciate being able to use the Mobile Check-in. However, it doesn't AMOUNT TO A HILL OF BEANS to use that service at the location I patronized today when there is NO SIGNAL (for whatever the "Six Flags Park" reason) at that location for customers to use to check-in in any 24 hour period of the day. I rented my Uhaul from A-1 Storage. The representative that lives on-site at that storage company showed a totally lack of concern for her needs...I called at 6:02 pm...To my shock, She actually answered the phone (they close at 5 pm)...she explained why I couldn't upload the photos for the past 30 minutes(Six Flags Drive is known to have little to no signal) and that I could leave it and drop off the keys...I guess felt pity for me because she then came outside (wayyy after hours, mind you), in a not-so-good neighborhood. Then she proceeded to move the truck to help me try and get a signal. She came back to check on me after I tried for another 10-15 minutes to get it my phone to upload the picture I took per the Check-in App. She was CLEARLY tired and could use some rest. Nonetheless, she extended me an olive branch. Not to mention the customer that was dropping his truck off late (whom she knew by name-impressive). It is as if she has to be on and alert 24/7 in order to accommodate ALL customers. I know she isn't being compensated for that. I STRONGLY SUGGEST THE STORAGE COMPANY INVEST IN A GOOD SIGNAL FOR ALL THEIR CUSTOMERS (both Storage and UHAUL). And make her job less time-consuming. She is one of a kind. I don't know ANYONE that would work where she works AND be as self-sacrificing. If I were the business owner, I would invest in a GOOD WiFi Signal!!!!

CHARITY H 
Non les évaluations ont été soumises pour cet établissement.

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