Nothing I can think of. The place was close by, clean, friendly, and one of the best experiences I have had. Will definitely use this location again in the future.
Kevin P
Customer Reviews for A1 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck ran terrible. It took forever to shift gears and it made it seem like the engine was going to fail.
Joseph MI have been winter storing my car here for the past 5+ years. The facility is always clean and appears secure. The staff is friendly and helpful. I highly recommend A1 Storage of Downers Grove.
Henry K | Expérience généraleThe locker had a leak in the roof which left our car soaking wet as it had rained that day. Very disappointed to not have the car in a dry facility. I'm sure it will be repaired but nonetheless we had hoped for a dry locker to store our car over the winter. Other than that we are very satisfied with everything else.
ANDREA K | Expérience généraleTruck floor was wet when rented.
DAVID FA1 Self Storage is a great place to rent from they are very friendly and helpful The Truck and equipment were clean and in great shape. I have rented there before. It is nice to know that everything was great again this time. Highly recommend them. Tom P
THOMAS PNothing. You did a fabulous job
KEVIN MGreat place, great staff.
ABRAM GGood place to get a truck
JOHNNY CThe guy who was at the pick up location was VERY rude. He was not nice and just made rude comments to me. It was not a good experience.
SUSAN TNothing! Truck was pulled out ready for me to use, and kept super clean in the cab and bed.
Nicholas BNo changes - my experience was handled professionally.
KEVIN BLITERALLY the easiest, friendliest, stress free pick up we've ever had!!! Will be renting there again!!!
CHRISTINA HService, truck, location and price were great! Car was clean and easy to drive, plus accommodated all items we were transporting! Gary was great with his service and briefing me on the contract! Highly recommend! Thanks for the great service and price!
JEFFREY SExcellent services. Easy to pick up and drop off.
Thang NCustomer service was excellent!
Nancy RThe app does not work well. It kept shutting down on me as I was taking the pictures it was asking for.
DEANNA HThe storage is nice place to store your stuff.
Zhanping S | Expérience généraleJeff? came in early to help me with picking up the rental truck. Very nice man. Thanks
Tim GI can't think of anything that was lacking. It was an amazing experience. The most important thing was a truck was available when I desperately needed one. The gentleman I dealt with made the deal so easy before and after. Je la recommande fortement.
Kristin GLocation service during return truck process doesn't work
Goran GGreat customer service 10 ⭐️
ROBERT JThis rental was nice and easy. Counter person was extremely friendly and helpful. Will definitely use A1 again.
donald bStaff was great
Kurt GVery helpful and flexible. Easy return after hours too. Strongly recommend this location for rental services.
kevin lFriendly staff and very helpful
Keya WThe 15 foot I reserved and confirmed was not available. After a hour of sitting on hold with UHaul I was disconnected. I then had to take a van and make more trips.
Dennis MAll good - pick-up was easy, I was able to leave my car at the location and return the van after hours. Great experience.
David MIt was fine, but the mobile instructions did not match the UI if the app so I had to go in. Also, wish U-Haul had cabin upgrades, like nicer paneling, leather heated seats, etc, this truck feels like it's going to fall apart. While clean and maintained, it's a minimum viable quality.
Steven DThe U-haul app was slow and clunky so the return process was frustrating.
Daniel MI want thank everyone I talk to at A1 Self storage for there excellent customer service
James CPaid way more in gas due to the slope of the driveway making the starting fuel amount deceiving. Had just over 3/4 of a tank after 5 minutes of driving but stated tank was full at pickup.
Robert MI specifically waived CDW coverage since my used credit card has coverage for all rental vehicles. That's how I made and confirmed the reservation, including online check-in. My final contract and bill had it added is very small type. I will dispute the charge and send copies of my reservaion and its confirmation to my credit card company.
Matthew CGreat service
Dan HOutstanding service!
Dan HEverything went well. Thank you.
Jim SHonestly this was the most seamless and easy rental experience. I would highly recommend and plan to use again for any future needs.
Jessica PSelf check-out cumbersome, taking pictures inside and out of the van while pouring rain when returning van...
Victor PGary was super nice.
Keith KWell run operation. Staff courteous and very helpful.
John KRien
frank eGentlemen at the front desk was awesome! Would definitely recommend this spot
Salvador GGreat service, outstanding experience
RICHARD DCompletely satisfied with your service
Terry GPerfect experience
Cheryl SAwesome facility. I’ve rented from A1 Storage of DG in the past & will continue doing so the opportunity arises when I need another van/truck rental.
David SYou have leak from drivers door seal
Nicholas MOwner was very helpful and friendly. Easy to deal with. Will definitely use again!
Mary MPut the real price of the mileage on your web ad page for example I was charged. 99c/ mile while the ad on web said. 79c/ mile
Ernest PWe never had one issue with our unit. Always easy access & convenient! Would come back again, if needed! Merci.
JANET M | Expérience généraleUsed this facility in the past and was happy to get a space this time. Sold house and moved north to be closer to grand kids in Gurnee. Space was adequate for our needs and convenient for the time we needed it. No problems getting in or out when we needed to.
PAUL N | Expérience généraleGary, at this facility, is your star player!
Dave S | Expérience généraleConvenient location, priced right, friendly staff, secure. All good. I will definitely recommend A-1 Storage.
REBECCA L | Expérience généraleWe had a very good experience over the years with A-1 storing our large Halloween and Christmas collections of decorations. The location was very convenient for us being only a few minutes away and provided a safe and clean facility for us to come to. Thanks for always being easy to reach and easy to work with. Regards, Jay
JAY F | Expérience généraleVery well managed and maintained.
BRANDON B | Expérience généraleThe facility was easy and convenient to access at any time. Everything felt very secure. Staff was pleasant and helpful. I would recommend!
Robert M | Expérience généraleThe women that runs the office, I believe her name is Catherine makes the experience so easy. She has a great personality, friendly, and very informative. I would rent here again should the need ever arise. Super safe and always super clean.
denise h | Expérience généraleGreat service, every time I rent here. The lady at the front counter is always helpful and very pleasant to deal with.
TIMOTHY D | Expérience généraleKatherine is very helpful!
TOM S | Expérience généraleFriendly staff. Clean, well-maintained, and organized.
Michael M | RéservationThe receptionist has rude and nasty attitude. And wasn't very knowledgeable on questions asked her. Also said that she could not find my reservation in system and didn't seem willing to help me at all
Annie N | Réservationthe staff was helpful.
Privacy R | Premières impressionsThe manager was very helpful.
Privacy R | Premières impressionsBooked 10 days advance. received confirmation and credit card charged. Called to confirm they stated last unit rented and nothing left. I had to find unit last minute. Never use facilities.
Privacy R | Premières impressionsI didn`t make it on time, and didn`t call and the unit was given away. He helped me get another as I had my car laoded. Awesome!
Privacy R | Premières impressionsI had an excellent experience with A1 Storage of Downers Grove - very courteous and professional. The environment is safe and well maintained.
Privacy R | Premières impressionsI need to return the lock that Fed Ex delivered to my home. The lock I purchased at the U Haul facility was fine.
Privacy R | Premières impressionsVery easy. Thank you.
Privacy R | Premières impressionsBill at A-1 helped make our move that much easier. he was friendly, helpful and organized.
Privacy R | Premières impressions